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Enterprise at Pristina International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: I rented a car 25.7.-1.8. When we flyed to Pristine 25.7. there was no car for us. Lady at the desk just said that we have a car for You tomorrow. She said that we have reserved the car via Alamo. Never heard! She said that Alamo should inform us that they don’t have a car until next day 26.7. We had a mail 25.6. That what was good that we had friends there on the same flight. They gave us a lift to Ferizaj to our hotel and next day took care of the situation and we got nice car to Ferizaj.
Cons: Nobody didn’t say what happened! Nobody said even sorry. Well the result was in the end good, but without friends it would been quite a difficult mess.
Pros: Every flight to Prishtina from Luton was delayed due to system failure. I notified them that I would be late and they were understanding and told me there is no issue at all. I kept the car for an additional 3 days. This was also a very quick and easy process as I called them and asked if I could extend the rental.
Cons: I was forced to pay additional insurance even though I had already prepaid and selected additional full coverage. I had clear evidence that I had paid this however they insisted I pay extra. Despite it stating that I have the right to refuse insurance as I'm fully covered. The car I had paid additional to have was not available and I received a much older and worse car. The car was filthy inside and out. The staff were exceptionally rude not just to me but also other customers.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following payment methods are accepted: Discover, Prepaid cards, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
It is possible to leave the deposit only with following methods: Discover, MasterCard credit card, VISA credit card, American Express credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
During winter season (from 15.11. until 15.03.) Winter tires are included in price.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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