EPI Rent a Car at Lisbon Airport

Pros: The staff were great. David had to wait for us when we landed because the wait time at customs was over an hour. He welcomed us and never complained. Great kid. The agent at the rental office (sorry forgot his name), couldn't have been more helpful. When we dropped the car off, we had planned to get an Uber or Taxi back to our hotel. The agent and David insisted on taking us. What great service. We would highly recommend EPI. You won't be disappointed.

Cons: Nothing!!!

Pros: Very good experience. Highly recommended.

Pros: Very professional

Cons: Nothing

Pros: Rui and Dan were very friendly. Provided an easy way to communicate. They were very quick in responding to our numerous inquiries.

Cons: Excellent service all around.

Pros: Everything

Cons: Nothing. They changed car with a free upgrade when my back began to hurt.

Pros: EPI Rent a Car offered a great service from pick up to drop off. The car was exactly what we wanted & great value. The staff were extremely polite & respectful.

Pros: Clean cars. Quick and uncomplicated returns. Very pleasant employees.

Pros: Met at airport, car immediately available from airport parking lot

Pros: Great, agents right at pisa 2 waiting and at airport to receive us. Convenient and efficient.

Pros: Good communication. They were flexible about the meeting time. The employees who handled the pickup and drop off were coordial and very helpful.

Cons: They should mention that the car is bare bones without even navi and Bluetooth. It was extremely hard for me till I was able to find a usb cable and data plan to use with my phone.

Cons: Car was very poor when it came to long drives. It would randomly slow down even though I was in 6th gear on the highway. Would not recommend for long drives

Pros: Excellent service, kind and patient

Cons: There was a problem connecting the mobile to the car

Pros: Friendly and helpful

Pros: Great service and staff

Pros: Great customer service. I’ve used them 3 years in a row and highly recommended them

Pros: Everything was just perfect - smooth car pick up and drop off, condition of the car was very good, clean and new. Professional and efficient staff.

Pros: It was fine overall.

Cons: A bit confusing and time consuming picking up car.

Pros: Friendly, efficient staff. Car was great.

Cons: Pick up and drop off was a little confusing.

Pros: It was easy to pick up the vehicle and the agent was super helpful.

Cons: I had a great deal of difficulty returning the vehicle. I did not know that the EPI dealership was not at the airport. It took time to reach an agent to help me with the return.

Pros: Drove the rental car to the airport. We did not have to battle Lisbon traffic.

Cons: Everything was good

Pros: Service reps excellent!

Pros: All of the above

Cons: Noghing

Pros: Amazing service, quick and efficient. I've been using EPI for a long time

Pros: Made sure we were all set before sending us off. Friendly helpful service staff.

Cons: Everything was fine.

Pros: Great drop off process. Friendly representative.

Pros: Helpful staff. Even provided some travel directions and provided a Google pin for exact return location.

Cons: With the company not having an office, it took a few minutes to locate the agent. Also I needed to have a cellphone available so that work needed to be completed on my end first.

Pros: Prompt, courteous professional staff.

Pros: Great service. Efficient and courteous

Pros: Very accomodating, business integrity, which isn't always the case in overseas car rental. Completely satisfied.

Cons: Initial confusion that there was not a rental desk in airport, but agent was whete he said he would be with a sign.

Pros: Quick friendly service. Accommodated my needs.

Cons: Nothing.

Pros: Roberto and Rui were impeccable with getting the right car for liking, they went out of the way to change the car after we left and Rui was very helpful to accommodate us when we returned it. We rented from EPI for the second time and highly recommend this rental company.

Cons: Nothing we didn’t like.

Pros: EPI gave us exactly what we sign up for. No extra fee,

Cons: I wish EPI Car rental would have a desk with customers service at the airport instead of a employee meeting you in the parking lot to exchange keys and sign the contract.

Pros: Loved the convenience of picking/dropping off directly at airport

Pros: Just very friendly and efficient. I would absolutely use EPI again.

Pros: The service from EPI agents was excellent

Pros: Punctual, helpful and friendly.

Pros: Was convenient to pick up at the airport and easy to drop off when leaving at the airport

Pros: Had a great experience with EPI. Pedro explained everything about the rental agreement in perfect English. Great communication. Car was in good shape and we received the exact make and model that was advertised. No surprises and no hidden charges. Dropping off the car with Roberto (after 23 days) was also a pleasant and efficient experience.

Cons: Nothing. Would definitely rent from EPI again.

Pros: Fast pickup and return of The car. Frendly, flexible staff that really helps you.

Pros: Price and service

Pros: Like meeting a rep to go over the car. It's always amazing to me how different cars are from each other, helps to have someone go through how to reverse (manual car), how to get Android Auto, how to turn on lights, what is automatic and what not

Cons: The only thing I didn't like about the experience was the fact that the car had no backup camera. That's a huge issue in the small streets of Portugal! Kept me from being brave about going down streets several times, I was worried I'd have to back up

Pros: The representative - Pedro. He was very thorough and took his time to explain everything.

Cons: Nothing. I was a bit paranoid about meeting times and fear of missing the representative and trying to make calls to let them know that we may be late but, in the end, it all worked out and on time.

Pros: Very easy, convenient process

Cons: Met agent, filled in forms but car was a bit late arriving

Pros: I rented cars in many European countries over the past ten years, EPI provided a great car, no dents and great service

Cons: Just waiting at airport for representative however traffic was heavy. Special thanks to Flavio who was just amazing to deal with. Very professional, nice person to deal with

Pros: EPI agent contacted me ahead of the rental start to confirm time of car pickup.

Pros: We had to wait for the agent to come. It was a bit confusing at the beginning as other car company agents were waiting for their clients.

Cons: EPI is a great company however it would be better to have a representative on site not to have to call them.

Pros: the agent did a great job getting us set up with the car

Cons: they don't provide accurate information regarding pick-up and drop off. it was confusing and time consuming.

Pros: Friendly staff

Cons: Very hard to reach them. They were not waiting at Vodaphone as mentioned in the confirmation voucher. Luckily ran into a person who was helping someone else.

Pros: EPI were excellent throughout. Friendly and efficient

Pros: everything was amazing

Cons: nothing

Pros: Everything went well and efficient the car was the one we chose no hidden fees no wait the people where amazing and very helpful

Cons: Everything was Great

Pros: Personal attention, Quick response and easy contact when flight was delayed

Cons: Nothing, was just perfect

Pros: Great airport pick up and drop off. Quick and easy process. Agent fluent English. No hard sale of extras

Cons: Nil

Pros: easy and friendly staff. location at Lisbon

Pros: The car is not big good enough for 3 luggages, exclude this, nothing bad at all. Good staff, good car, the GPS inside car not good, must use Google or waze in the same time.

Pros: The GPS was horrendous, it needs to be updated.

Cons: The car smelled

Pros: Excellent customer service

Cons: Took a while to locate the agent.

Pros: The fact they meet and greet with the car at the airport, and quick process of both pick up and drop off. No hours long wait at a rental counter, pushing add ons. They don't try to extract extra money from minor scratches on hub caps or bumpers. I don't need to video the entire inspection process:) EPI is awesome!

Cons: Nothing. EPI is the best rental car company serving Lisbon Airport, in my experience. This was my 3rd time renting with them. Have used 7 other companies, no one can come close to touching them.

Pros: This is the best company I ever used to rent a car

Cons: Charged for damage that was already on the car

Pros: The constant contact and understanding we we’re delayed

Cons: N/A

Pros: The friendliness and efficiency of the agent on pick-up helped make it one of our best car rental experiences ever. The van exceeded our expectations in every way. Fantastic all around.

Pros: They were able to reschedule car pickup after airline reshuffled flights.

Cons: Extremely poor communication regarding need to call agent in place to pick up vehicle. Returning vehicle in Lisbon nightmarish. A map delineating dropoff point and again, the need to call agent for that as well. Still waiting to learn how to file insurance claim.

Pros: Despite me being late and unable to find the meeting spot (it was crowded, my first time in Europe, my credit card wasn’t working for some reason, etc), this was still a breeze to rent a car. A representative was there waiting for me, had the car available right away, was very kind and funny putting us at ease, and the car worked great for the trip from Lisbon to Lagos. The return process was just as easy. Highly recommend.

Cons: There was an appointment pretty close after mine, so it did feel a little rushed since I was lost and felt the pressure to get to the representative quickly before he needed to go meet his next appointment. But everyone was very kind, and it was smooth sailing once I found him.

Pros: Perfect. Very kind and helpful staff. Easy pick up and drop off at Lisbon airport. The car was perfect

Pros: Friendly and helpful

Pros: employees were very nice, professional and courteous.

Cons: 2 front tires where worn passed the wear indicator line, front passenger seat was full of big stains, heat/AC only worked on highest setting.

Pros: The "meet and greet" was good.

Cons: Return of the car was frustrating and we almost missed our flight.

Pros: friendly, reasonable, helpful

Pros: We stayed at a hotel near the airport and we could leave the car at the hotel

Cons: Noone was at the airport when we arrived which we were told someone would be there. Another rental from another company called Discount for us.

Pros: Efficient and easy to deal with. No problem whatsoever.

Cons: The requirement to return the car with same quantity of gasoline as received is complicated to fulfill and you would mostly return with extra to be safe. It should be delivered with a full tank and would be easier to return same way

Pros: Great experience!

Pros: Efficient

Cons: Peugeout had unfamiliar components that were hard to understand how to use.. not an EPI problem but better instructions about the car would help

Pros: Pedro was great.

Pros: Friendly, thorough & efficient

Pros: Great value. Easy drop off

Cons: Only one thing. Agent wasn't waiting at 'Meet & Greet' for pickup. Another company's agent called the EPI agent for us to tell them we were there

Pros: Friendly and courteous

Cons: The only issue is that EPI doesn't have a kiosk or other physical location to find them so you have to arrange to meet with their representative. This was a bit awkward when returning the car because we didn't know exactly when we would be there. However, they were patient and didn't mind that we were later than expected, so it turned out not to be a big problem for us.

Pros: Staff were friendly and available for questions even AFTER we left with the car

Cons: We did have to call from the airport to make sure they were coming for us…

Pros: Very friendly, spoke very good English, very good at their jobs.

Cons: Off site office, but very fast at getting to the airport.

Pros: Pedro gave clear instructions on how to meet, then went over how the car worked, and the rental agreements expectations. He was so very friendly, welcoming, and professional.

Cons: N/a

Pros: Extremely good value. Very friendly staff. Great car. Helped out when we forgot a baby seat

Pros: Very friendly and helpful staff

Cons: Extra fee for drop-off before 8AM

Pros: Friendly, efficient, detailed and reliable.

Cons: Nothing. They were perfect.

Pros: They took their time explaining it at the car. So easy!

Pros: Great people to deal with - they did not try to push extra insurance on us and when we returned the car (after 6 weeks) they took a very casual look at it and did not look in great detail for scratches or dents that we may have put into their vehicle.

Cons: For rentals the car was a high in mileage - 60,000 kms. - so definitely some scratches - but worked good. Also the car had "pitch" marks from parking the car under a tree and having the sap drop on the car.

Pros: Friendly staff. Efficient collection and drop-off. Useful tips re the Via Verde toll system, etc.

Cons: Nothing not to like - all was good.

Pros: It was efficient

Cons: Nothing

Pros: The service from all staff was very courteous and they were very good at responding to our questions. The car was in great condition and there were no ‘hidden’ surprises or costs. Very much a pleasant experience.

Cons: EPI is off airport so there was a slight delay in our rental pickup, and signage not very visible. But this is only a minor inconvenience.

Pros: Genuine care of the representative...top notch 👌

Pros: The people that we dealt with directly at Lisbon airport were very friendly and helpful

Cons: Because Discover cars is a broker and Because our rental went to a rental company (EPI) that didn't have its own rental counter, the drop off process was a little challenging. The physical layout of Lisbon airport was part of the issue, plus the fact that we had to return the car to a location not well marked for a foreign tourist. Again the staff at EPI were great, but the process of getting the car back was time consuming. I'm glad we decided to return the car the evening before our depar

Pros: Personal, friendly and making the time for you.

Pros: They were friendly, but not helpful.

Cons: Charged for car repair with no invoice. Lack of services outside Lisbon. Didn’t answer phones or respond to inquiries in a timely manner. Gave false information. Too much paperwork - not a simple process to get the car.

Pros: Pedro was incredibly kind and patient as we were running late. Pedro also took extra time to go over the car and make sure there were no scratches or marks before and after our rental. Really great communication and cooperation at pick up and drop off which they were super flexible and relaxed about. We will definitely use this great service again for any future trips to Portugal and will recommend to friends and colleagues. Thank you again and take good care.

Cons: Nothing, car was awesome and so were the people!

Pros: They answered all calls very quickly.

Cons: Not used to using a rent a car company without a rental desk. Was to sure what to expect but service was much better than expected.

Pros: Great staff, easy and quick collection and drop-off

Cons: Slight wait for representative on arrival, however after that everything worked very well

Pros: The meeting point at Lisbon Airport wasn't super easy to find, but the process was smooth once we located Pedro. Also, we returned the car 2hrs ahead of schedule and EPI sent an agent to help us

Cons: I didn't know that we needed to call in ahead of returning the car since we were early. I thought there was staff always at the airport, but we had to wait about 20min for them to arrive after we did to return the car. Not a very long wait, but it would have been nice to just be able to drop off early without a schedule

Pros: Pedro was great! The pick up process meeting location was a little hectic, but I am not sure if there is a better area. Drop off was nice and flexible as well.

Cons: Other than being hard to find initially, it was great. Thank you!

Pros: Friendly, efficient....They responded to a query quickly about a warning light and resolved it.

Pros: The epi personal was very nice and helpfull.

Cons: The car was not in a good condition

Pros: Personnel were really friendly.

Cons: The car was given to me with little to no gas. The car windows were extremely dirty which made it very difficult to see from and the car smelt like someone smokes a pack of cigarettes in it before given to me.

Pros: Very nice and professional representatives, plus a very easy car pick-up and delivery.

Pros: Quick and easy transaction

Cons: Was a bit unsure of the meetup location in Airport with many company reps from other companies hanging around.

Pros: Roberto is very friendly and efficient and always ready to help or answer any questions I might have. A pleasure to deal with

Cons: No complaints

Pros: We got the car we wanted, when we met the representative the service was o.k

Cons: We were supposed to meet the representative in a meeting point. No one was waiting for us, unlike other companies. We had to call and wait for them.

Pros: The service by EPI Rent a Car was fantastic! The agency met us at the airport and took us to the car, explained the paperwork, was available when we got a flat tire, and was efficient about meeting us at the airport when we returned the car.

Cons: There was nothing we didn't like.

Pros: It was easy and convenient to do pick up the car from the airport parking.

Cons: The fuel tank was 1/4 full, after a night on the plane (arriving from Canada) it was not fun to have to fuel.

Pros: Representative was very prompt and efficient. We had an early flight and arranged for an early drop off at the airport and the representative was there waiting for us as arranged. Very happy about that.

Pros: Professional and efficient Service. Thank you.

Cons: No complaints about the service of EPI. All was great. Thanks.

Pros: was good

Cons: car was dirty

Pros: All staff encountered during the rental period were very helpful and efficient. They were quick to attend to our concerns.

Cons: NA

Pros: Roberto was super professional and accommodating. Our flight was delayed 4 hours and we didn’t arrive to collect the car until 1am. This was no problem for Roberto who was so friendly who took time to explain toll roads and other useful information about driving in Portugal. Communication with Roberto and his team was easy and quick from start to finish. The rates with this company also beat everything else.

Cons: Don’t see the need for paper forms given all the information is online. The agent has to transcribe everything from the online form to paper- seems a bit old school. Would make them much more efficient.

Pros: Very capable and effective staff that know what to do and do it.

Cons: The rate given on my extension was much higher than I thought it should be.

Pros: I’ve used EPI at Lisbon a few times and the staff are always friendly and efficient, a pleasure to deal with.

Cons: Nothing, I’m very happy

Pros: Simple, speedy, and courteous!

Cons: EPI was standout, I have no complaints.

Pros: Collection at the airport car park. Great knowledgeable friendly staff

Pros: EPI are very friendly and easy to use, they bring the car to you and collect from you when you arrive at the airport.

Cons: Nothing, it was a good experience.

Pros: Agent took good care of us

Cons: N/A

Pros: Very personal, professional and efficient. Anna was a wonderful contact, the car was clean and well maintained, pick up and drop off were seamless. There were no hidden charges, border crossings and toll transponder were simple, inexpensive add-ons and we received true value for money.

Cons: Does not apply

Pros: Very quick drop off and group was very supportive and efficient.

Cons: We had challenge on arrival and difficulty find Rep. it wasn’t until we called to find out best spot to stand at airport to connect with Rep. which was difficult in Lisbon airport. After that everything was very efficient and great.

Pros: Extremely good service, only thing that could be worked on is time keeping but nothing major.

Pros: The personal meet & greet, delivery, and review! Exceptional.

Cons: Everything was positive!

Pros: Good end nuw

Pros: It was all smooth

Cons: Drop off instructions should have been given when I picked up the car

Pros: PUNCTUALITY IN CAR DROPPING

Cons: LITTLE DIFFICULTY IN FINDING RENTAL REPRESENTIVE FOR THE PICKUP

Pros: Hassle free

Cons: Nothing really

Pros: I trusted the people i met

Cons: No problems

Pros: Quick and easy.

Cons: I had to pay for the highway toll sticker separately, but in my voucher it said ‘including’. The car rental agent said that meant it was in the car but i still had to pay for it, a total of 11 euros. That wasn’t a nice surprise.

Pros: Pick up and drop off directly in the car parking. Very efficient.

Cons: N.A.

Pros: Excellent customer care service.

Pros: The staff were very friendly and courteous, very efficient and knowledgeable. The whole process was very simple. They didn't try to sell us any add ons at the time of collection which was very much appreciated. They made the whole process simple and I really liked the fact that we didn't have to wait in queues to collect the car or to have to get on a bus to do so. They wore face masks throughought the process and the car had obviously been thoroughly cleaned. In all an exemplary service.

Cons: I cannot find one fault!

Pros: Easy going and reliable.

Cons: nothing.

Pros: Price and reliability

Cons: Just car could have been washed before pick-up

Pros: Reliable, flexible and efficient

Cons: No complaints

Pros: Very personal effective reliable

Cons: None

Pros: Very good costumer service

Pros: Efficient service.

Cons: Picking up the car in partialy lit car park hard to see any damage and what is being signed for.

Pros: hire the car without any problem, you can trust.

Cons: no negetive about service.

Pros: THE AGENT ROGERIO WAS VERY HELPFUL AND BRILLIANT

Cons: DID SPEAK TO THE FIRST AGENT PEDRO WHO WAS VERY VERY RUDE AND SAID I HAD TO CALL THE OFFICE

Pros: Our representative, Rogario, was extremely helpful and couln't have been nicer. He was so friendly and patient with us, and helped us immensely by meeting us at the airport.