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Europcar at Dusseldorf Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: Even though I had reserved well ahead of time the car I had booked wasn’t available . They offered me a smaller car which wasn’t big enough for my luggage and then had to pay almos €300 on site to get a higher category!
Pros: NO CERVISE, BAD SERVICE
Cons: FORCE US ELECTRICE CAR THAT CAN NOT BE CHARGED IN NETHERLANDS AND DID NOT RESPONCE WHEN CALL TO REPLACE , NO CARS AVAILABLE !!!!!
Pros: DID NOT LIKE AT ALL ! TERIBELL COMPANY!! BAD COMPANY ! NO CARS NO SERVICE.
Cons: THEY DIDNT HAVE CARS AT THE AIRPORT! THEY FORCE MY DAUTHER TO TAKE AN ELECTRICAL CAR SHE DID NHOT BOOKED.THEY DID NOT KNOW HOW TO O THE CAR COULD NOT CHARGE IN NETRLANTHS AT ALL .IN NETHERLANDS THE HAVE A SPECIAL CHIP AND DOUCH CARD .THE RENTAL COMPANY DID NOT KNOW, DID NOT GIVE ANY DID NOT HELP WHEN WE CALLD .MY DAUTHER AND OUR VACTION WAS RUIN! THEY DID NOT REPLACE THE CAR , THEY DIDNOT HAVE ANY CAR AND THEY DID NOTHING FOR 3 DAYS THEN WE CAME BACE TO THE AIRPORT BY TAXI TO FLY BACK.
Pros: Nothing
Cons: they brought me an electric car and not what I ordered, no one at the rental company knew how to operate the car and it took 3 people to understand. As soon as necessary the rental company is not there for you, we made a lot of phone calls to explain the problem. They didn't bring us a replacement vehicle and it took them 3 days to tow the vehicle that ran out of battery without me being able to charge it. My whole vacation was ruined and I didn't do anything of what I planned.
Cons: Although I never asked for a GPS, I was charged for it. We had smartphones, no need to use the plugged-in GPS of the car. Should be a way to deactivate it, almost 50€ extra charge for something useless... Next time I'll be more careful!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Economy, Compact, Mini, Economy Elite, Compact Elite a driver license issued at least 1 years ago is required.
For vehicles in groups Standard, Luxury, Intermediate, Premium, Fullsize, SUVs, Cabrios, Special a driver license issued at least 3 years ago is required. Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, proof of home address (e.g. Utility bill).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Payments with the following payment method(s): Cash are accepted only for the following car group(s): Economy, Compact, Mini, Standard, Fullsize.
Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 01.11 until 31.03) Winter tires are included in price.
Additional charges will be applied.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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