Europcar at Sydney Airport

Pros: Quick and easy administration and receiving keys.

Pros: The car was clean

Cons: Took 1 hour to reach Europcar pickup from sydney airport. Europcar staff at pickup and drop off were verging on rude. After an unexpected hour on the bus requested to use their restroom and refused. No invoice issued at drop off. Took rental payment from account twice. All in all not an experience we will repeat. There are plenty of other rental companies.

Pros: Polite and courteous; I was fortunate to get an upgrade to the vehicle I'd rented to a brand new Ford Explorer.

Cons: Not a criticism of Europcar per say, but I'm always amazed at why there is so much paperwork and manual processing involved with rental services. I deal with a company called National when travelling to Washington DC. They have an online app which has all my details stored in, which allows me to go straight to a parking lot and choose any vehicle that's in the lot. I then get in and drive straight away. The vehicle is registered at the exit gate.

Pros: Ok

Cons: Very slow at pick up que. why did we have to do all the online fill out when it made no difference

Pros: nothing

Cons: difficult to deal with and refused to accept that insurance was paid, pressured us to get more insurance with a blanket statement that you are liable for difficult to deal with, were very adamant that insurance was not paid even though we showed them the receipt so paid extra as the risk was too high. was not impressed

Pros: Convenience of being able ti collect vehicle from the airport

Cons: Selected vehicle was double booked..

Pros: Car booked was upgraded without additional cost.

Cons: Only 1 agent on for the busiest rental agency at the airport.

Cons: I wasn't very happy with the service attendants. They were disrespectful in the fact they were making comments to each other in their own language and then smiling. The other issue I had was asking me to sign the no damage clause before viewing the car and them telling me the cars are all pre checked and there wouldn't be an issue. Unfortunately, this wasn't the case as on checking the car ourselves found there was damage on the car. Called the attendant the view and photo for records.

Pros: Efficient, accommodating and friendly

Cons: Nothing

Pros: I didn't like anything, Eurocar lied to me when i called to inform them my jetstar flight had been delayed by 45 mins, they reassured me someone would be at the desk and wait after their closing time which was 10:30 and I arrived at 10:45, the other hire companies has managed to do this.

Cons: No after hours service, or any help after my and was left stranded in Sydney at 12am with no transport or accommodation or means of hiring a car from another source.

Pros: Absolutely nothing

Cons: Charged for full size vehicle but received mid size. Charged for full cover from discovery but had to pay full cover from Europcar. Service was average and will never rent again with Europcar car or discover cars

Pros: It’s very poor service what’s I was booked on the system dint got the car got something else plus have to pay extra money

Cons: Took 30 to 45 mins to do paper work with kids it hard when you travel and have to wait another 45 mins wasted my money on rental and wrong information on the web page poor service just making money .won’t recommend anyone to get rental from Euro cars thanks

Pros: Nuthing the man was rude and stuck up and kept pressuring my mum to take a high paying insurance but was so ignorant it was unbelievable.

Cons: Nuthing the man was rude and stuck up and kept pressuring my mum to take a high paying insurance but was so ignorant it was unbelievable. We was just soo lucky enterprise was next to the desk and had the sized car we needed instead at half the price. Awful service all around

Pros: Europcar did not help at all, said it wasn’t their problem

Cons: No good experience had by either parties.

Pros: The type of car and the efficiency at the desk.

Cons: The location was so far form the airport. really lost a lot of time picking up and dropping off the car ,,,having to take the most uncomfortable, old and dirty bus back to airport was very disappointing.

Pros: They were friendy

Cons: See above

Pros: Very poor service from Europecar

Cons: From start to the end not satisfied at all

Pros: I honestly cannot find one thing about the entire experience with Europcar at Sydney Airport good. Nothing at all.

Cons: Collection , I did my normal check the vehicle to make sure it was okay outside/inside I noticed the vehicle was asking for an immediate service. When I brought this to the attention of the EC worker, I was told not to worry to “ignore it” and “it will be fine” well it ended up not being fine which resulted in a EC service person needing to come out to have a look at the car, he deemed the car unroadworthy. 2 days before Christmas and I’m trying to head to QLD.

Pros: GPS needs updating

Cons: Dropping car off at new location is terrible

Pros: Absolutely nothing. They are pushy and give awful service

Cons: Arguing back with us about the insurance. Not being available at international terminal so having to catch a shuttle to domestic terminal.Bullying behavior by getting a second rep to add to their argument. Totally horrible experience

Pros: Ripped off on arrival with extra charges and wanting more insurance cover stating who I rented from wasn't genuine cover

Cons: Service

Pros: Office staff was great

Cons: The person who was in garage when I got there to pick up car was a rude and completely arrogant told us we couldn't park our car in there space. Made us park in airport paided parking $20 .Also directed us inside airport terminal but once we was given right information inside airport and got to your office. He seen us and put his head down

Cons: The cost of booking and renting the vehicle was misleading and deceptive. Hidden fees and extra charges were only revealed when we picked up the car from Sydney airport which due to timing restriction left us no choice other than to just accept the charges.

Pros: Excellent customer service!!!! Went above and beyond to help us with our needs

Pros: provided with a new and upgraded car

Cons: nothing

Pros: Awesome car and friendly service

Cons: Na.