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Europcar at Sarajevo International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Staff was very friendly, and even though we arrived a bit early, they gave the car straight away. Drop off was stress-free with no unexpected additional charges. A day before, there was heavy snow and we didn’t have the chance to wash the car but they didn’t even charge a cleaning fee. I’ll definitely use them again.
Pros: The customer service guy in Sarajevo was very nice and helpful and gave lots of good advice
Cons: The customer service in Split wasn't good, they said they didn't have me on file and I don't know what was the outcome of my drop off.
Pros: Really good service, car was great. Drop off was exceptionally fast.
Cons: There was nothing.
Pros: I like the rate of full cover insurance it is cheaper than other companies
Cons: The full cover insurance high in Europe car need to reduce
Cons: The person on the desk was very slow and took longtime to finish our paperwork although I have already booked my car He was about to give my booked one to somebody else in my name You need to have someone who is dynamics and knows his job Thanks
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 24.
Maximum rental age is 74 years.
A senior driver fee applies to drivers over the age of 66.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa.
Visa Electron, Maestro, Cash, Diners, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Kosovo. Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
In no case will a refund be given for unused fuel.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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