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Europcar at Melbourne Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Car rental was shut. When they took my booking they should of known that and not taken my booking or at least emailed me to say they are closed Easter Sunday. So I was left at Melbourne airport for 3 hrs trying to find a car.... The worst thing was Europcar said they could give me a smaller car but it would cost me an extra 32% I laughed and walked out the door..... It took 3 hrs to find another car
Cons: No help what so ever
Pros: Upgraded car.
Cons: Odometer wasn't full. Could only tell when i returned the car that the odometer read 793km. When I picked the car up the odometer read 651km. That is 142km that I've paid for that I shouldn't have. When I told the drop off place in Geelong, they said that they were a franchise and that they could only place the details in the system and hope that the other office from Tullamarine could fix this up when they close it off. Not sure if anything has happened yet? Please follow this up for me?
Cons: Booked a compact SUV, got one in between hatch back and SUV, quite low, not exactly what I expected. When filled up the patrol upon returning, realised the tank was not completely full when I picked up, had about 50km difference.
Pros: Europcar was good had no complaints with customer service Was not explained that a $500 bond on top of car rental was needed and cash was not accepted as I was stuck for an hour trying to figure what to do
Pros: Friendly efficient staff
Cons: No after hours return was a real issue as we had to return the car a day earlier than we wanted and then had to organise an alternative method of transport to the airport.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
E-Toll/Sunpass activation fee is 3.30 AUD per day.
An E-Toll is offered in order to avoid violation fees.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in English alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, American Express, Diners.
Cash is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company. Travel to the following territory(ies): Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island, Bruny Island is allowed.
Information on the exact fee amount is available by request. It is forbidden to drive to some locations in the country as well as on some specific roads. For more information, please contact the rental office.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
The contract will be extended with prices updated according to the prices for each period.
Pick-up & Drop-off
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