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Europcar at Florence Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: the lady there she was very aggressive and not helpful and she was very provocative, She has no respect and her treatment is bad and harsh. This place is not suitable for an employee like her.
Cons: Not helpful, i have emirates driving license and i can rent car from other companies only Europcar rental. I understand there is some condition and i agree for that also other companies they have same condition but they make it easier for someone tourist.
Pros: The entire experience with Europcar in Florence was frustrating, VERY time-consuming and disappointing. Long wait for shuttle from airport to rental office, well over 1-hour wait in line to see a rental agent, the car was not as depicted online, rental agreement was not in multiple languages, very long and time-consuming line for shuttle from rental facility back to airport upon car return.
Cons: The entire experience with Europcar in Florence was frustrating, VERY time-consuming and disappointing. Long wait for shuttle from airport to rental facility; well over 1-hour wait in line to see a rental agent, the car was not as depicted online; of the two cars my family rented, one had damaged tires and the agent in the parking lot tried to persuade us to accept that car; the rental agreement did not include an English language translation; 20-Euro extra charge for re-filling gas; more.
Pros: Friendly agent, car was clean and ready.
Cons: High rental price for the car we received. Already after 2 days the car indicated an ASR? problem. No service station was close, we did not find the issue or how to reset the alarm. Therefore we felt ourself not really secure,
Pros: Car was ok
Cons: Lady at counter was rude, forgot to give us the car key and we walked all the way to the car expecting the key to be in it and it wasn't so walked back to office only to be told that she gave us the wrong car. Was told I can't use my Australian drivers licence which isn't correct. I paid for on the booking to have GPS and then the car didn't have that. I asked to have the Telepass put on to ensure we had smooth transit through toll booths but was told to just get a paper ticket and pay for it.
Cons: The car was dirty upon picking it up and the staff told me the car was free of damages. When I checked the car I found several scratches and damages on the car. I had to spend additional time and point it all out to the Europcar staff. This could have been avoided if they had done their work properly from the start. Except this all was acceptable.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Mini a driver license valid for at least 1 years is required.
For vehicles in groups Economy, Compact, Intermediate a driver license valid for at least 3 years is required.
For vehicles in groups Luxury, Premium, Special a driver license valid for at least 10 years is required.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, credit card on a main drivers name, booking voucher, driver license with photo.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
For the Luxury, Premium, Fullsize car group, a minimum of two credit cards issued on the main driver's name are required.
Cash, Postbank, Wire Transfer, Prepaid cards, Prepaid Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Austria, Belgium, Croatia, Czech Republic, Finland, France, Germany, Hungary, Ireland, Netherlands, Norway, Portugal, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.
crossing country borders is forbidden for certain car groups.
Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During the winter season (from 15.11. to 15.04.), Snow chains are included in the price only when reserving a vehicle for the following location(s): Northern Italy, Rome, Florence, Ancona, Pescara, L’Aquila, Perugia.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
In no case will a refund be given for unused fuel.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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