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Europcar at Lyon St Exupéry Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Office and reaching car was easy
Cons: Pricing they charge extras and tell lies
Cons: The Europcar rep mis-sold both insurance by telling me that breakdown and road assistance was extra and she told me that the economy electric car I had booked did not have enough autonomy to go from Lyon to Annecy and that I would have not found electric charging stations on the way. Therefore, I had to pay €130 extra to what I had already paid to discovercars. The upgraded car was absolutely dirty outside.
Pros: The staff is helpful and informative.
Cons: Lack of DC fast charging cable. Only AC charging cable is in the trunk. Summer tires instead of snow tires even though purchasing snow chains.
Pros: Good guidance about insurance etc.
Cons: The waiting time to pick up the car. Seemed to be a lack of prople or they was on break?
Pros: Very efficient
Cons: Very hard to reach local office of lyon airport. Needed to go through europcar Germany.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Compact, Standard, Luxury, Intermediate, Fullsize, Compact Elite a driver license valid for at least 3 years is required.
For vehicles in groups Premium a driver license valid for at least 5 years is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following payment methods are accepted: Diners, Debit cards, MasterCard credit card, VISA credit card, American Express credit card.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Details are available from the car rental company's reservation office.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Denmark, Finland, France - Corsica, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain - Balearic Islands, Spain-Canary Islands, Spain-Mainland, Sweden, Switzerland, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Diesel vehicles are available only by request upon arrival.
Diesel vehicles are available for an additional charge.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 80 % battery charge remaining.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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