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Europcar in Bern (Downtown)
LAUPENSTRASSE 22
0041313817555
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Wed:07:30-12:30; 13:30-18:00
Thu:07:30-12:30; 13:30-18:00
Fri:07:30-12:30; 13:30-18:00
Holidays (Office closed)
December 25
December 26
January 1
January 2
Key box
No
Customer Ratings and Latest Reviews
Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
JA
Saudi Arabia
VW Caravelle
July 18, 2023
Cons: Very bad attitude of the staff in the pick up office ; they gave a negative impression; they mentioned latterly that they don’t know discover Car agent and ignored the advance payment of Eur 222 and enforced me to bay the full amount in CHF ; they really treated me very badly and with high aggressiveness.
ND
Australia
Cupra Formentor
June 3, 2023
Pros: Quick, efficient, friendly and helpful.
Cons: I seriously can't think of anything
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Loss Damage Waiver (damage deductible: ~€ 2665.00), Third Party Liability (TPL), Vehicle registration fee, Free modifications.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age), Ski rack, Snow chains.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11 until 30.04) Winter tires are included in price.
Delivery/Collection service is available only by previous request. Additional charges will be applied.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11 until 30.04) Winter tires are included in price.
Delivery/Collection service is available only by previous request. Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 80 % battery charge remaining.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 80 % battery charge remaining.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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Tue:08:00-12:30; 13:30-17:30
Wed:08:00-12:30; 13:30-17:30
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Fri:08:00-12:30; 13:30-18:30
Sat:08:00-12:00
Budget
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Mon:08:00-12:30; 13:30-17:30
Tue:08:00-12:30; 13:30-17:30
Wed:08:00-12:30; 13:30-17:30
Thu:08:00-12:30; 13:30-17:30
Fri:08:00-12:30; 13:30-18:30
Sat:08:00-12:00
