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Europcar at Penang Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing can impress me on this car rental company
Cons: 1. the fuel gauge and other indicators were not working, as no displays. Hence, need to pump petrol frequently, as could not see the fuel indicator. Was told car was in full tank, but when pump in petrol immediately after obtaining the car, an almost 20L more to go in. Trust was not there 2. car was not in clean condition. could see stains on car seat
Pros: Agent are friendly and helpful.
Cons: No rental desk or counter at the Penang Airport. Have to contact the agent and go to a meeting point to pick up car.
Pros: Staff was efficient and friendly. They lent me a touch n go card when they found out i didn't have one.
Cons: Had to do paperwork at the parking lane. Had to wait a long time to drop off car as no one was at the airport and had to be called in,
Pros: Mainly cost
Cons: Have told during booking that drop off at different location. When collecting the vehicle , also told agents about it but she insist must return at the airport. Very disappointed with the arrangement.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A senior driver fee applies to drivers over the age of 66.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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