EXER at Rhodes Airport

Pros: Very little

Cons: The attitude of the staff on collection - really bad attitude - almost toxic. The customer service was poor - the car was not on site when we arrived on time. On drop off made to wait 15 minutes for shuttle bus as driver sat in the office doing nothing. The rental car was a joke. Poor condition, not clean, 88,000 kms on the clock and numerous defects ... How does a car < 5 yrs old accumulate 88,000 kms on an island the size of Rhodes? Maybe an employee pool car not a front line rental? Conned!

Pros: Friendly, happy, efficient staff who made the experience enjoyable.

Pros: The rental process was easy throughout the whole thing - check out, pick up and return.

Cons: Don't know if it's standard practice or whether it depends on the season but the shuttle van just circles around the airport driveway without a designated spot and you might have to catch it yourself.

Pros: Efficiency; Friendliness; Customer Service

Cons: Nothing

Pros: Professionnalisme

Cons: Le prélèvement de 500 euros alors qu'auparavant ils étaient débités qu'en cas de sinistre. Ils sont restitués à la réception du véhicule

Pros: Quick and efficient

Cons: Nothing

Pros: The car was very clean and their service was quite swift.

Cons: It was quite hard to locate the rep meeting us at the perfect as they didn't have a clear sign with the company's name.

Pros: Excellent customer service

Pros: The service we received was excellent

Pros: Polite personel.

Cons: Did not mark car scratches at pick up. Only after pointing them, photos were made. Then after returning car staff noticed scratches and went to look for photos. If I did not notice scratches, than I would be in a trouble. That's a red flag, staff should know all existing scratches and show us, not we should look for them and show.

Pros: Quite a good deal of minor external damage on the car. Needed to make a good photo record to avoid problems on return. Car drove very well and had excellent Aircon.

Cons: No disputes on return and efficient delivery to airport.

Pros: Quick transfer, good customer service, new model car, clean car

Pros: Everything

Cons: Nothing

Cons: I did not get the deposit back I paid! Everything was ok with the car, they told me the money was transfered to my card back, I have the slip.

Pros: they are very professional

Cons: the pickup location from the airport is not so visiable

Pros: they were friendly

Cons: they were not staffed to handle the customers

Pros: Good

Cons: Long time

Pros: Poco

Cons: Mi hanno chiesto se volevo una assicurazione a maggiore copertura che ero convinta di avere già sottoscritto 106 € in più

Pros: Good communicatins and

Pros: Easy and good value.

Pros: Very fast and easy .

Cons: Good service

Pros: Friendly, patient and professional staff. Condition of the car. Price

Cons: Not completely sure I received a car from the class I ordered. Car was smaller at least in terms of luggage that can fit in.

Pros: Car was exactly what we booked

Cons: No pressure buying of extra insurance which we already had bought.

Pros: Friendly staff, smooth renting process, no insurance pushing (which we all hate), easy explanation of the rental conditions. The best service!

Cons: There was supposed to be a representative waiting for us at the terminal but there wasn't. I had to call the office for someone to pick us up and we had to wait in the heat with a baby. Other than that everything was fine.

Pros: Great vehicle and friendly representatives.

Cons: Nothing

Cons: Get the different car than expected.

Pros: Was not impressed with the staff and there politeness and informative, they assumed we knew that the €500 would be automatically put back on our card. Which to this date it hasn’t been refunded

Pros: The price, the attitude, the service

Cons: A bit hard to find a shuttle in Rhodes airport

Pros: Easy to find their agent at the airport, short trip with the shuttle bus, no hassle at the desk, they didn't try to push any extra insurance on me, the car was ready and we were ready to go a few minutes after we arrived. The return of the car was done within a couple of minutes without any surprises.

Cons: The car had lots of scratches.

Pros: EXER personel is very proffesional and trusthworthy. Everythink went very good. Rental conditions and fees are clear. Deposit was fully returned. I reserved a car by Internet 30 minutes before pick up time. Despite that price was good and personel fastly checked everythink.

Cons: Overall - the car body had some damages but technical condition of the car and interior was in good condition.

Pros: The car had some dents and scratches that we had to photograph to avoid blame on drop off. The car struggled a lot going up hill.

Cons: The staff were rude, unhelpful, unable to reach by telephone and made our first few hours of holiday a complete mess. My family had blisters on their feet and one broke their suitcase on our half an hour trek to the rental place. The phones were down too so we could not call them as they said they have electricity issues in their office

Pros: The car had some dents and scratches that we had to photograph to avoid blame on drop off.

Cons: The staff were rude, unhelpful, unable to reach by telephone and made our first few hours of holiday a complete mess. My family had blisters on their feet and one broke their suitcase on our half an hour trek to the rental place. The phones were down too so we could not call them as they said they have electricity issues in their office

Pros: Very effective and professional

Pros: scamers

Cons: scamers

Pros: Good service by the agents at their office

Cons: This was an old, well used car, with 100,000 km on the clock and plenty of bodywork damage.

Pros: Straight forward, nothing hidden

Cons: I have had an issue with my credit card and the admin offered me a solution.

Pros: Free shuttle van

Cons: Deposit not released even the car was handed back in same condition as per report.

Pros: Friendly and helpful staff.

Pros: Car was just fine to my needs

Cons: I had to wait for sometime to shuttle bus which picked me up to car rental location

Cons: Spent time on inspecting and taking pictures (like it is my job) loaded luggage ready to drive uway, lights doesn't work. Then got the smaller car, smelling of cat piss. They said it's ok. Who am i to argue. Generally staff was nice but the whole service wasn't as strange as it sounds.

Pros: Professionals.

Cons: Ordered full to full. Not what I got.

Pros: Quick

Cons: Nothing

Pros: Kindness and efficiency

Cons: Petrol no full per full

Pros: I will give the rental company a solid 10 score for going out and buying a child seat for us to use. Even though they didn't receive the seat order from Dicovercars. wonderful service.

Cons: Because information in website is not full , that customer can get all necessary information about total cost of rental. Office sent wrong information about cost of full insurance just to get customer in not proper way !! Not valuable business model for renting company.