Felirent at Palermo Airport

Pros: The first car we were not able to pair our phone but the second one it worked but wasn’t the brand we had asked for! Staff not equipped to handle the number of customers, about 15km away from the airport!

Cons: Trying to charge you extra for car cleaning upon pickup and trying to pin a scratch on a rim upon dropping off when the tire would have a mark as well if it was the case but it wasn’t!?!

Pros: Great shuttle service, great prices

Cons: 1 hour spent picking up the car

Cons: Avevo tutti gli estremi della carta di credito che è abilitata anche sul cellulare con il quale faccio ogni tipo di acquisto ma non avevo la carta di credito fisica e questo ha comportato un aumento di 126 € dovendo utilizzare la carta di debito

Pros: good car

Cons: terrible people working at that office

Pros: Nothing

Cons: - due to a delay on our flight, we arrived a few hours later to the pickup. when we landed in the airport, we phoned the office for instructions and they did not mentioned that they had given our car to someone else due to the delay. They also failed to mention that because of that, we'd have to pay an extra 90€ for another available car. - Had to return the car clean, and staff is very picky - staff incredibly rude, refused to show us terms and conditions before contract signing

Pros: Pretty new car.

Cons: We had to wait long for the shuttle on our way back

Cons: Waited over an hour to be collected from the airport for a 10 minute shuttle to the rental site. No apology given. They lied about where they were, saying ‘10 minutes’ the 6 times I called them. Checking out the car also took a very long time once we were there. The rental service also charged us €10 at the start of the rental for a ‘cleaning fee’. This is not something I’ve ever experienced before when renting cars. Very poor experience.

Pros: I thought I was choosing Discover.

Cons: Shuttle service out of airport. Harassed staff. No handover of vehicle (e.g. I had a hybrid and it would have been good to know how to use it). Explanation of the insurance was terrible. I was told I was covered so why was I sold extra insurance and they still charged me for rim damage to the wheel. Very difficult and stressful getting help with a flat tyre. It took 5 hours for a tow truck.

Pros: Professionals, acting very quick and friendly. Everything was perfect.

Cons: The car was not ready for us. We were charged 10 euro for cleaning of the car when we gave it back - and the car was clean inside and only needed a wash outside (I have NEVER experienced to be charged for cleaning before).

Pros: Fast transfer from the airport to the rental agency

Pros: Staff were very friendly and very informative.

Cons: Landing at a busy time, the pick up process at the airport can be quite chaotic.

Pros: Everything was good

Pros: Nulla

Cons: Mi han costretto a fare un'assicurazione aggiuntiva. Facendomi moltiplicare il costo

Pros: Price was good and car was in good condition.

Cons: They claimed car was in perfect condition, without any damage. But I insisted to check and found many body and wheel damage and insited to note luckily. Because on the return they wanted to claim those damages right away. Good I asked to wrote those down. They also ask you to wash or pay for car wash at rental time.

Pros: Everything was perfect. Car was brand new.

Cons: Hard to find the place where we could meet the shuttle bus

Pros: Good quick service

Pros: professional people

Cons: the office is outside of the airport; maybe a 5-10mns drive, just to be aware.

Pros: Gentilezza e serietà nel farci vedere l’auto

Pros: Lady behind the counter was good communicate and spoke good English.

Cons: There was trash in the car. Small print (you MUST use credit card) led to us having to take an extra 25eu/day insurance.

Pros: Easy to take the car and dropping it off

Cons: The car wasn’t clean externally, missing liquid to clean the wind screen, radio didn’t work

Pros: Friendly desk staff Marianna, Rosa and Massimo gave all need to feel good that day. Thanks

Cons: Noting

Pros: Friendly, efficient

Cons: Tried to sell me additional insurance even though I bought full coverage with Discover

Pros: Staff was professional and friendly

Cons: The wait at the airport for the shuttle

Pros: Upgraded my car

Pros: very nice and knowledgeable staff

Cons: simply perfect

Pros: Easy, clear instruction. Shuttlebus pick up at the airport 10mins drive to the rental place. Easy and efficient :)

Pros: Free shuttle to airport, no problem with returning not very clean car

Cons: Didnt receive ordered car.

Pros: Very efficient

Pros: All quick and efficient, including pick up and drop of from airport

Cons: Had to wait about 10 minutes for the car to be washed before pick up

Pros: Good price, clean car, helpful staff

Cons: Distance to airport, not so easy to find,

Pros: Awful customer service.lady shouted at me over the phone.not even able to find my reservation.blaming other colleagues for bad Servise.just hilarious and absolutely ridiculous Servise

Pros: Agents at office were well trained, reasonable and courteous.

Cons: Off airport made a little bit of issue.

Pros: Staff was great. Don’t hesitate to book with the Palermo site. Everything was perfect. Thank you

Cons: N/A

Cons: The car didn't have a spare tyre and the 24 hours emergency number doesn't work

Pros: Nothing really.

Cons: Unfriendly, impolite (or even rude), cocky and very picky. Keep in mind that I am fluent in Italian (native speaker).

Pros: price, car, check out when everything ok is quick

Cons: check in process (call+ shuttle+desk...) a bit long

Pros: Excellent and efficient

Pros: Professional

Pros: Le service était correct et serviable, la rapidité de prise et se remise du véhicule et l'honnêteté au niveau du prix, on a rendu le véhicule plus tôt et ils nous ont rendu la différence...point appréciable

Cons: The transport to the car pickup Point wasn't clear. We didn't know where we had to wait for it. We had to wait 40 min until they picked us up.

Pros: Nice staff, very professional, efficient

Cons: N/A

Pros: Bon rapport qualité prix et employés sympathiques bien que débordés

Cons: Frais exorbitants pour rendre la voiture avant l'ouverture du bureau

Pros: Very efficient and well looked after

Cons: hard to find where to go when came of flight to take shuttle - also shuttle driver back to the airport was a madman - drove like a crazy person!

Pros: Nice staff

Cons: Kind of chaotic pick-up/drop-off process

Cons: We spent over 2 hours waiting to be served to collect the vehicle. The representatives were rude and wouldn't explain why it took so long. We missed our appointment to a winery for my birthday celebration due to their despicable service. When we finally got the vehicle, it was scratched all over. When we handed back the vehicle. Their free shuttle too so long we had to get our own taxi to the airport so we didn't miss our flight. It was the worst experience I have ever had with vehicle hire.

Pros: Personale gentili e disponibili e chiaro nelle spiegazioni di tutto.

Pros: The car was good, the staff were very friendly and easy to deal with, and the price was reasonable

Cons: Their premises is out of town. We found it difficult to figure out where we were to meet their rep. Then we had to phone the company and we waited another 15 minutes to be collected. So- from being ready to pick it our hire car, to actually sitting in it ready to drive away, took 80 minutes. This is why we didn't give full marks. Everything else was perfect.

Pros: All was Right!!!!

Cons: Nothing

Pros: Nic

Cons: Špatná organizace, neochota

Pros: The car was okay, nothing to note there

Cons: The service, contract and fine prints

Pros: Avoid at all costs. They charge Americans fees and duplicate charges simply because there is no way to seek refunds. There’s no customer service.

Cons: Avoid at all costs. They charge Americans fees and duplicate charges simply because there is no way to seek refunds. There’s no customer service.

Pros: They spoke English very well and were very helpful and polite.

Cons: Nothing.

Pros: All of the staff were very friendly & helpful. Great service!

Cons: The time to collect the vehicle took longer than expected, however it was a particularly busy time on a Saturday.

Cons: The employee of FELIRENT has a lack of language in English and did not explain to me clearly enough what we are doing with damage to the bumper. She was in too much of a hurry and expected me to know all his rules, procedures. In the end, his colleague explained the situation to me.

Pros: The car was great.

Cons: They tried to charge us extra and they took an hour to get us on the road and thirty minutes to check us in.

Cons: Was charged for a 5mm chip on a wheel which was I missed when checking the car!! Car was about 10mins shuttle from the airport.

Pros: It took some time to get the paperwork done, but got an upgrade and a very new car. The staff where nice.

Pros: There was a friendly guy who’s dad was from New York to talk to but was also the guy that charged us $500 for a scratch on the car when we didn’t hit anything.

Cons: The whole crew took forever helping others that came in after us. Rental place was not at the airport and hard to find. The shuttle driver was a maniac honking at everyone who was driving the speed limit as he was passing car after car nearly avoiding head on collisions. Worst experience I have ever had and totally felt I was being taken advantage of. Do not rent a vehicle in Italy. It is total anarchy and someone will run into or pull right in front of you.

Pros: Friendly staff, very clean car. Ease of process.

Cons: There are hidden costs but we had already seen this in reviews online so were aware we needed to make payment by credit card to avoid fees. It was quite a slow process to pick up the car but dropping back was really easy and they were really helpful and responsive at all times when we needed to reach them.

Pros: Friendly and supportive of our needs.

Cons: Only 1 agent when 3 sets of customers arrived in the shuttle bus so took quite a while for final people to be served.

Pros: Very polite and efficient.

Cons: Time spent getting / dropping off car

Pros: Gentilezza e cortesia degli operatori, velocità, chiarezza

Pros: Everything.

Cons: Nothing.

Pros: The driver, who picked and dropped us to the airport was great!

Cons: The lady's/agents at the rental office were so rude with one client who couldn't find the pickup place. The problem is that the agents don't speak understandable English, and they are not patients.

Pros: Car was good quality and clean. Drop off very quick

Cons: Picking up the car not a good process. Waited 40+ mins for the shuttle at the airport and then staff were slow and unhelpful

Pros: Cheap rate, friendly staff

Cons: Felirent is not at Palermo Airport. I had to call them 3 times to get someone to pick us up (20 min or more). It took us more than 40 min to drop the car and get to the airport by the shuttle service.

Pros: Easy to find

Cons: Used every tool in the box to force us to pay for the full insurance when we had our own policy.

Pros: Good price. A little confusion at airport to find the shuttle but via WhatsApp solved it quickly. Car was as described - slight outside damage but didn’t matter.

Cons: Overall we had a good experience. The cars are located away from the airport ~10 minutes.

Pros: not expense

Cons: the car was not ready, I did not get the car I rented.

Pros: Excellent staff! Very helpful!

Pros: Easy transfer service to rental point and airport. We even got an upgrade.

Pros: No issue. Car was in very good condition. I like their policy of if you eat in car, you will pay a special cleaning charge.

Pros: Total scam, I know I have made a mistake, error, as I have book a car and then find out that I has been robbed and therefore I will not have a driving licence. But we have arrive to a Felirent on time, with my girlfriend who became our only driver and they without any excuse just reject my booking ( we have took booked car! ) took reservation fee.. than charge us double of fee for new ( understand that that is not connected to your company in anyway- just reporting )

Cons: Nothing…

Pros: Very efficient, friendly and helpful

Pros: The car was brandnew

Cons: The pickup was very slow and then we couldnt give it back at 7.30 on the last day.(we could have if we paid an extra 98 euros) so we had to give it back the day before for the same price. we had to pay extra for the way to our accomodation and then to the airport .. we wouldnt have booked it if we would have known that its not at the airport. the drivers were very nice tho.

Pros: The agent was very, very nice! The car was in good condition.

Cons: The pickup was a little confusing. The tank was not full. The rental was pricey.

Pros: The lady agent was really nice and helpful.

Cons: No water for windscreen and a lot of dust on it.

Pros: The quality of the car was good.

Cons: Not upfront with prices. Customer service was not good either. They said I would have a surcharge because I came early to get the car but then said if I bring it back early I would be credited, which hasn’t been the case. Then the shuttle driver tried to hustle me for €10 euros to clean the car. I already paid 200€ over the booking price and they kept trying to add fees. Worst car rental agency I’ve ever done business with!!!!