Felirent at Olbia Airport

Pros: I didn’t like anything about them. It was a total scam. The agent was unhelpful and wouldn’t listen to us. She refused to give us our rental we had paid for and we had to rent another car for an extra €600.

Cons: I have never experienced such an awful, unhelpful member of staff, who was uncaring and unwilling to help us sort something out.

Pros: New car, easy to drive, lots of features. Very clean inside and outside.

Cons: They expect for you to respect the pick up hour, otherwise you lose it, but then the car is not ready and you have to wait for an hour to pick it up

Pros: Car was ok

Cons: Additional abusive fees

Pros: The car we chose online was not the car provided.

Cons: How unorganized the staff seemed. Dropping off the car was hectic. People standing all around waiting for one lady who was on the lot. One man chased her down and he was taken care of first. It seemed like whoever was more aggressive was assisted quicker. I’m not sure it was entirely her fault. I do believe they should have more staff and a better way of organizing the pick up and drop off of cars.

Pros: Nothing

Cons: The car was dirty the display screen did not work, I had to wait for three hours for a dirty and broken car . Workers were very rude and unhelpful

Pros: Just stay away unless you want to had over 100s of pounds for a rental that you didn’t even use due to circumstances behind your control like your plane not taking off and you being held on the tarmac for hours

Cons: Long wait, unclear location, asked me to sign damage report before seeing the car. Insurance coverage didn’t match what was shown on Discover Cars. Tried to charge a cleaning fee and blame me for old damage. Not trustworthy – take photos and videos.

Pros: Nothing

Cons: Everything

Cons: When I picked up the car they said the tank had to be half full, when I returned the tank was over half full, but they charged me a fee of €20… not fair!

Pros: Drop off was good

Cons: Vehicle was in terrible condition, it had damage on every surface of the vehicle. Windshield wipers were bad, tires were borderline unsafe. Dust on the dashboard. I’m luck it got me through the week. Charged me for GPS and they had NO GPS

Pros: Felitent will recomand

Cons: Please, be sure you read all conditions if you pay with debit card

Pros: Easy to find the office at the airport, car was relatively close to the arrival gate.

Cons: It’s not clear from the instructions on your website, that strictly the Mastercard/Visa credit card is needed, with Mastercard debit card additional insurance fee needs to be paid, which was kind of surprise for us at the car pickup.

Pros: Nice experience

Pros: I liked the fact that they established a WhatsApp connection with me right from the start. I used it a few times to inform them of the condition of the car when I found it in the carpark. There were multiple scratches and marks on the car which I photographed and WhatsApp'd to them to ensure I didn't get charged for any of these. I was a very nice car.

Cons: I was told that the petrol tank was full and that I was to deliver it back full. I noticed that it was nearly empty at the end of my first day. I messaged but got no reply. When I delivered the car back to the airport an agent was supposed to meet me there, they didn't. I messaged and called but got no reply. Only when a rep from another car hire company called them did they turn up.

Pros: pretty new car.

Cons: customer service, pick up process, drop-off process, realize of deposit.

Pros: Friendly staff. No hard sell on extras - I had arranged my own insurance separately.

Cons: Only minor issues, but the van could have been cleaner especially the front windscreen which was dirty on the inside making driving at night initially challenging. There were no instructions for how to collapse the rear seat for passenger access which would have been helpful. In the end it took a lot of trial and error pulling various straps and pushing buttons to figure it out.

Pros: SARA WAS VERY HELPFUL and professional

Pros: Gyors és rugalmas volt a kiszolgálás, kedves személyzet.

Cons: Nem könnyű megtalálni, amúgy gyalogosan 15 perc a termináltól.

Pros: Excellent service. Fast, mobile and overall great costumer service. Rented a practically brand new Peugeot gt 208 in excellent condition, I am very satisfied with the car.

Pros: The service agents were super friendly and helpful. Shuttle service is quick and comfortable. Took no more than 10 minutes to return the car and no more than 20 to collect it. Best rental experience I’ve had with oblia airport and at a very good price.

Cons: Car was a bit grubby inside however it’s sardina (it’s dusty and sandy). A positive to this being they take a very fair approach of not expecting it back spotless like some do.

Pros: Vivid personnel that was very helpful. Whole in-processing was very fast, easy procedures. Personnel is providing you every needed information on every phase of renting a car. Office is clean and has A/C. They even offered umbrellas for spending time on beaches and water to drink just after arrival. Car was very good it could be said that it overclassed ordered one - it was bigger and had stronger engine of course for the same price! Car was quite new 2022 and only 6000km of mileage.

Cons: Hard to find. But to be super-drilling: there was no trash bin in front of the office. (It was hidden behind the office)

Pros: Collection of the vehicle was 2.5 hours late. Vehicle was in poor condition and dirty. Complaint raised with Felirent and Discover. No response feom Felirent amd the response from Discover did not deal with the issue. As there was no shuttle available at 08h00 I was forced to take a taxi to the airport which cost 40Euro. For the money saved on using Feiirent, I coukd have had a better deal with a proper rental company, and my tine would not have been wasted. The staff at Felirebt and very rude

Cons: Nothing

Pros: I liked because the car was new.

Cons: I was waiting with my wife and my 3 months old baby for picking up the car for about more than 4 hours and a half. Can you imagine? I spent 4 hours and a half for picking up a car! I spent 4 hours and a half outside in Olbia, and in that day was 40 degrees outside. They don’t have enough space in the office for all customers, they don’t offer water for them…that’s inaccceptable to wait that long for pick up a car. I was waiting outside with other many people from Germany, and they can confirm.

Pros: Condition and cleanliness of the car

Cons: The computer system of company was down when we were picking up the car, so we had to wait for about 1,5 hour and nobody told us what is going on and not even say sorry. In the instruction wasn't clearly said, we need to have credit card to not pay fee for having just debet card.

Pros: Excellent and quality customer service

Cons: none

Pros: Excellent experience!

Pros: Assolutamente nulla mai più noleggiare una macchina con loro , siamo stati lasciati senza macchina per un ritardo del volo di 15 minuti

Cons: Siamo stati abbandonati all’ aeroporto con 3 bambini alle 10 di sera senza riuscire a contattare nessuno non hanno mai risposto al telefono abbiamo dovuto passare la notte in un hotel limitrofi all' aeroporto .al giorno dopo con atteggiamenti arroganti si dichiaravano esenti da colpa. non consiglio il servizio

Pros: Francesca was professional, kind and wonderful to work with. She is an asset that Felirent ownership needs to reward. Thank you, Francesca!!

Pros: Nothing, do not waste your money

Cons: I had prepaid my rental in full, we could not find the shuttle pickup for an hour, when we finally called them, they showed up 45 minutes later, and refused to pick us up to get the car I had paid for. We were left stranded at the airport and ended up paying another $1000 for 5 day rental with another company. They are rude and don’t care if you have already paid. Never got my money back. I had NEVER been so humiliated for my money

Pros: Quick, overall ok.

Cons: Felt scammy.

Pros: The car and the price

Cons: More employee are needed, ghetto have too much customers

Pros: The agents were very helpful and polite but the place seems to be understaffed so we had to wait for a while.

Cons: Better instructions on who to call and where to go to wait for van pick up to rental place

Pros: The drop off was fast, nobody seem to care much. Except to charge for 1/4 of a tank when we received the car with an empty tank but no notes were made in our record.

Cons: It took 25 min to be picked up. The driver was speeding (80 km in a zone of 30) music blasting. The agents kept complaining about their hard day, it was way too busy! Agent was on the phone all the time while filling out our papers, he mentioned he was talking to his boss. (?) Fuel tank was empty, it was stressful to look for a gas station at 22:30. When returning the car, the first thing the agent mentioned was that the tank wasn’t full, we had to show her a picture of the dashboard,

Pros: Voiture neuf avec un km très très bas

Cons: La seule chose à changer : le client doit laver la voiture avant de la retourner

Pros: The car windows were terribly dirty inside. The car was damaged and we had to report it as the agent said no damages.

Cons: Still waiting for my receipt after dropping the car. The cleanliness and the service could have been better. For instance the car was damaged but the agent reported no damages . We had to call her back out to mark the damages.

Pros: Great customer service and very friendly staff! Great cleanliness of cars and hassle free checkin/out process.

Pros: Everything was great😊 the car was sweet and small, best car for Sardinia

Cons: Nothing

Pros: The staff were really helpful and they even give us a car upgrade. The drop off was easy and I got my deposit back quickly

Pros: We were very worried as a lot of car rentals have bad reviews in Sardinia. Felirent rental was super seamless. The car was a great size. Staff were lovely.

Cons: Trying to find the shuttle was a little difficult and not clear. Dropping off the car there was a long wait and we had a flight to catch

Pros: Friendliness of the staff

Cons: to find the depo was very difficult

Pros: Experienced workers.

Cons: Not being able to make amendments, not being able to use someone else's credit card

Pros: good service , perfect value for money

Pros: Great car

Cons: Nothing

Cons: They first tried to give me a car with a broken stereo and no ac. Which i did request and paid for. They also demand you to return the car washed and cleaned, otherwise they will invoice you.

Cons: The unpleasant customer service and ages waiting to be served.

Pros: Siamo stati molto soddisfatti del servizio! È andato tutto davvero benissimo. Rapporto qualità/prezzo super! Il ritiro e il rilascio dell’auto sono stati veloci e puntuali. Consiglio vivamente di noleggiare l’auto con Felirent, ho trovato personale onesto e competente.

Pros: Again quick and efficient. Helped us out hugely when we had a puncture and we're stuck. Picking up and dropping off the car was quick and didn't take up too much time. In olbia we had to call to get a bus to pick us up which was simple and easy.

Cons: The office felt like it was a way out of the airport but actually it wasn't too bad.

Pros: The agents went above and beyond to help me with the checkout and the check in process. Including driving with me to the nearest gas station so I could fill up the gas to the proper amount for return. We hadn’t been able to find an open station on our way there. It was super above and beyond for Ibrahim to physically show me where to fill up rather than charge me extra. They were very efficient and knowledgeable. And spoke English which was helpful because my Italian is poor.

Cons: It was slightly confusing where to do the pick up from the airport. We needed to call them to get the shuttle. This requires having an international phone plan that allows calling Italian numbers. Then all the information they shared was through WhatsApp which requires having that app downloaded. It was fine for us, but I could see it being confusing for a less tech savvy person.

Pros: good service

Cons: nothing to mention here

Cons: I paid for two cars, one for me and one for my husband. The car for my husband was not issued even though the fee was collected in full - the reason was the payment card in my name. I was charged for the costs. The payment for my husband's car was not refunded to us. I strongly advise against it!!

Pros: They wasn't able to contact you and fix the different information from the voucher and the information sent from you

Cons: Alesandro was friendly

Pros: great frontal service, great updating via phone messages, and Availability easy check in and check out with full gold insurance

Pros: Good Experience, good service new cars, and friendly people at their office.

Pros: The gentleman walking us through the process of picking it up and dropping of the car was the same and was responsible for a very pleasant and smooth process.

Cons: Although we had instructions to stay at the A2 section of the parking lot, without any notice the gentleman that picked us up parked in another spot (more convenient to him) and didn't even came to warn us that he was here.

Cons: Ther was no add blue added to the car and the car came up with engine and add blue lights and the light came up on my 4th day wich ruined my holiday I couldn’t go anywhere on one day and Ther was no windscreen water.

Pros: The car was in good condition, it drove smoothly.

Cons: I waited to be picked up for at least 45mins to go to the office. Finding the pick up point was not clearly explained. Better instructions would have helped.

Pros: Hartelijk ontvangst. En er werd meteen gereageerd op vragen. Auto ingeleverd en binnen 10 minuten stonden we weer op de luchthaven.

Pros: Great service

Pros: Very friendly and professional

Pros: Great personal and friendly service. No pressure to buy extras. Really simple and quick service with no hidden catches. Great customer service too. Overall a really positive experience!

Pros: Very friendly, answes superfast on Whatsapp. My wife forgot her phone in the transfer and they came back with it just for her, super professional!

Pros: Felirent is a very short shuttle ride away from the airport which I'd not come across when hiring a car before. However, this was so beneficial because unlike last year with a different car hire company, there was no waiting around at all. Everything was slick, highly professional and really quick. The car we received was upgraded from the one we had ordered and really suited us as a family of five. It looked brand new. We were very happy and will only use this company in future in Olbia.

Cons: Nothing

Pros: Great car, super friendly guy at drop of.

Pros: Transfer from and to airport was fine.

Cons: When arrived to car rental they forced to buy a insurance which cost as much as car rental. In the end it cost me 2x more than planned. Reasoning was silly - I have debit card not credit card. They ignored when I said I have bought your insurance. And refused to give me a car. Still waiting for deposit to be returned but read some complaints that this company scam people by not returning deposits. Hope this won't be the case but still makes me worry. Companies ways of business seems unfair.

Pros: Although a different car was prepared for me than the one I ordered, it was a good choice. The car was better and almost new.

Pros: all was just fine.

Cons: none

Pros: We were able to book last minute. Were able to hire a small car which was good for the roads and parking in Sardinia. The car was in good condition once we got it. The only aspect I would improve would be the pick up process stated below. Otherwise it was a successful hire.

Cons: The pick up process from the airport was what needs improvement. We waited in 35 degrees for the bus, it arrived to not be able to fit the 2 of us, so we waited for the next one. Then at pick up to get the keys, it was very very slow approximately 45 minutes checking in and getting keys. The total from arriving at airport to getting car was 2 hours. At the end of rental I was texted to clarify details so they could return my deposit because the system hadn’t saved some of my details.

Pros: Shuttle service to and from the airport.

Pros: Overall good service

Cons: Pick up took way too long, they did not answered my calls at first so I got little worried.

Pros: Nothing

Cons: The rental company has located far away from the airport. We waited an hour before they picked us up, even though I called 10 times. The staff was rude and wanted additional money, even though the rental was prepaid.

Cons: Waited ages to be picked up and taken to the depo Got the car, then realised there wasn’t t a car seat. The guy said he didn’t have any, even though we pre booked it. Told us to buy our own and he would refund us 100 euro. Spent 2 hours trying to find a shop that sold a car seat!!! The cheapest one was 140 euro. Why should we have spent our holiday buying a car seat?? And having to drive illegally with a 3 year old without a car seat in olbia. Dropped off the car and we were charged

Pros: L’ auto.

Cons: La ricerca continua di prelevare più soldi possibili dal cliente, non prenoterò mai più con questa agenzia, neppure quando viaggerò per lavoro.

Pros: Quick at picking off and dropping back the car and the transport from and to the airport with the shuttle car.

Cons: Extreme bureaucracy that there are no other payment possibilities than credit-card. We felt it that € 300 has been stolen from our holiday budget.

Pros: Car was in good condition.

Cons: The were not being clear with me and try to make me pay an administrative tax of 50€. They said they were going to make it even but still waiting to see it. In the end it felt like a scam.

Cons: Unclear 25€ per day suplement

Pros: helpful friendly desk agent, great value for car I received

Cons: far from terminal in a very small building, this was ok during pick-up (only one other customer), was a nightmare on drop-off (numerous customers packed in tiny space)

Pros: These guys went over and above to ensure our holiday got off to a great start and were very efficient on our return we will definitely use Felirent if we are lucky enough to return to Sardinia Thank you.

Pros: Easy Smooth Effective New car Great personal

Cons: /

Pros: Nothing. They charged me 100€ for damages (small scratches) on the gummy of the front bumper. Impossible to see unless you lean on the ground. The person in charge of Felirent did it appositely to charge me additional charges. How can you imagine that clients controll previous damages before picking the car if those are situated underneath the car. This is pure robbery! Discover Cars should cancel its contract with that company. Felirent will continue to charge the same damage to other client

Pros: - Price-value ration - Car in very good condition - Nice staff, speaking english

Cons: - Time picking up and dripping off car is increased due to location

Pros: Digital rental agreement, friendly service.

Cons: Office is cramped and a bit out of the way. Car rental is expensive here, but that goes for all agencias in Olbia. Rental car had little power - as rental cars usually do - which you will notice on the curvy and mountainous roads.

Pros: Nothing

Cons: Rude office manager, making problems, pickup too a way too long, car was dirty inside and had some issues with remote controller, I'm not gonna recommend them

Pros: Very professional and really efficient. Had not used them before but was really impressed and will definitely use again.

Cons: Nothing.

Pros: Car was ready to go, check out and check in were super quick and friendly.

Pros: Personale molto gentile e disponibile, auto in perfetto stato, il parcheggio si trova a 5 minuti dall’aeroporto. In due giorni ho ricevuto la caparra di ritorno. Tutto top, lo consiglio.

Pros: The entire episode left a very nasty taste in our mouths and we will be following up for reparations.

Cons: Felirent refused to honour the agreement we had with Discovery. They refused other requests to ease the financial burden arising from this farce.

Pros: Car rental agents

Cons: Shuttle from airport arrival

Pros: Quick, friendly, informative

Cons: Two things I would like to be charged: pay with the debit card for the deposit and the rent with no extra fee, and using the credit card of your close relative in his/her presence at the place

Pros: Nothing positive to say, the car was ok was it should be.

Cons: The customer service and "tricks" to rip you off more money with the credit/debit card BS.

Pros: Staff is very friendly

Cons: Please notify your clients that car should be a little bit cleaned before returning. Our was full of dust and and as we travelled a lot between beaches.

Pros: Nothing

Cons: The car gps was useless because they didnt have de radio code. They gave me a less confortable car that i rented I had to wait about 45 minutes the shutle at the airport The pick up process took about 45 minutes.

Pros: Courteous and efficient

Cons: Not very clear on pickup instructions, via a mini bus from the airport

Pros: Intersting offer

Cons: Car rental parcking location

Cons: la mancanza di cortesia della signora addetta al desk

Pros: Nothing it was terrible.

Cons: They were challenging to find, gave us the wrong rental at first, and were very inconsiderate of our time. The key fob for our car didn’t work well and it was a constant challenge to lock and unlock our car.

Pros: Nice company, good car

Pros: Real good

Cons: Good. Quick pick up at the airport

Pros: Friendly staff

Pros: Fast service, friendly people, spoke English

Cons: Had to (manually) fill in a lot of information and a form at felirent, that was already filled out through discover cars. Had to sign 7 documents. Though it was not problematic and I did not have to wait for anyone, it felt like this could be handled more efficiently.

Pros: Very convenient. Friendly and helpful staff. Highly recommended.

Pros: It was fast.

Cons: We have rented a car abroad several times and always returned it on time. This lessor started sending a reminder on Friday whether we wanted to return the car on time. Later the location was sent again. We thought it was because it was so busy and that the car needed to be used again quickly. However, when returning it turned out that almost all cars were at the rental company. The landlord probably wanted to start the weekend quickly.

Pros: Good car, efficient service

Cons: Hard to find the place when returning the car

Pros: Outstanding savings if you don't mind using the shuttle to get to there office. Most people don't and want to rent right at the airport. The shuttle took us 2 minutes and saved us 50%.

Pros: Quick efficient and a good car