Felirent at Milan Airport Malpensa

Pros: Everything was fine, shuttle worked normally we wait about 5minutes. Car was a but dirty inside but it was ok. They slightly ask about additional insurance and slightly warn about damage excess fee but it is normal with third party full insurance via Discover Cars. We recieved Opel Mokka in choosed section Compact. Returning was quick, nevertheless they had office full of customers.

Pros: They gave me car with my debit card. Inspite of I have card with no name on it (name only in mobile bank). No limits for mileage, it is convenient.

Cons: I had a problem with autostrade.it, the felirent did not help me with it, i have resolved problem by myself. Also too much money spent for the rent a car. I understand that felirent decreases its risks. But it is at my expense.

Cons: Hidden fees, no customer service, difficult to deal with

Pros: Picking up the car was tricky as they had added in small print that we had to call and arrange for the free shuttle to pick the car but the bright side they sent the shuttle as soon as they could and we waited around 10 minute Rental rep in the office was very good and had no issues at all collecting the car

Cons: The driver who came to pick us up didn’t try to help with our luggage. Seemed very disinterested

Pros: Not good service see below.

Cons: Upon returning the car the rental agent accused us of having damaging the hub cap of the car. I showed her videos of when we picked it up it had the damage already but she kept shouting she wanted payment. Called me stupid in front of my family. Extremely disrespectful and disappointing service from this company. Her manager had to step in and apologised of her behaviour. However we still had to pay for the damage which we didn’t cause. We have taken this up with their head office on next steps.

Pros: Still haven’t got my deposit back. Told me they’ll send me the email tomorrow. Still haven’t heard anything from them !! Very tragic experience!!!

Cons: I was harassed into paying 979$ for the little dent on the windshield. I was taken advantage of , couldn’t even talk with them because I was very sick from Covid and was in the hospital the day before returning a car. And they knew I was flying back home right after that. They told me they have to change the whole windshield because of the little dent and they cannot charge me for little dent because it’s not the system!! And when I asked for my deposit refund they said system is not working!

Pros: The car was in good condition.

Cons: - The pickup from the airport was mission impossible. They did not pick up the phone. The waiting time for a transfer was around 40 minutes, and it was +35 outside. - After returning the car I got a bill for $125 just because the fuel level was 10/42 instead of 12/42... So I had to use a magnifying glass to see the difference... When I booked the car it was written that it would be at full gas level but they gave some random level and then charged $125 for this difference. Unacceptable.

Pros: Nothing, not supportive at all

Cons: Everything very bad experience with felirent and with your website very disappointed went to another rent a car in the Airport they gave me a car in 10 minutes thanks to AVIS.

Pros: Cheap, efficient, not pushing you to purchase their cover

Cons: Came with half a tank which is then difficult to return with the same level - you either return not enough and face hefty refuelling charges or return too much which they won’t refund. They also ask you during the check out if I wanted to be charged 10eur for cleaning the car after returning it which I found odd as there’s no obligation to clean the car before dropping it off unless it’s very dirty. I found it a bit cheeky and confusing as it’s just another way of ripping the customers off.

Pros: Kind and accommodating

Cons: Pickup and drop off are not at the terminal, though it's not very far

Pros: There was a very helpful Team member there.

Cons: The Fuel Policy is not clear, they charged me 69 Euros more because the fuel lost 1 bar on the dash as i entered there facility.

Pros: Not much

Cons: They where rude and not polite. I think they are trying to fool me on money. They are not releasing the deposit. They are not trust worthy.

Pros: It is not a well known company, but it is just as good. Excellent customer service. My experience with Felirent was amazing from beginning to the car return.

Cons: Waiting 25 minutes the shuttle to pick up the car

Pros: Wonderful experience. Unbelievably great value

Cons: Customer service agressiveness, rude and threatened about the insurance. One assistant was viping while explaining terms of rental. You need to sort out this thing about insurance, it is very unpleasant blackmail.

Pros: Good value for money. Car was in good condition

Cons: Somewhat understaffed - took time to get attended to. Also the staff seemed stressed and not particularly friendly/helpful so customer service could be improved.

Pros: Very helpful staff and clear instructions and guidance

Cons: N/A

Pros: Pretty straightforward and good value. Waited a little while for the shuttle despite giving them a heads up about our arrival time and the place was a little hard to find when returning the car (even with GPS). Everyone there was nice and efficient and there were no issues with the car.

Cons: It would have been nice for the shuttle to drop us off at our airport hotel instead of the terminal given that the airport hotel was still within the airport area and we were the only ones in the shuttle at the time. It would have only added an extra minute or two for the shuttle driver and would have saved us a lot of time transferring around with all our luggage.

Pros: Everything was fast enough and people were nice. Especially, when I dropped the car there was no questions asked. Nice guy picked us from airport and dropped back

Cons: When I tried to pay my credit card was rejected. I called my credit card company and they said that there was not even a try to issue the transaction, when I came back and said that I will call main office to clarify things the card started working. The situation made me incredibly nervous, otherwise it would be 10 stars. No other annoying moments after that

Pros: Fast service

Cons: No one told basic things about the car

Cons: The vehicle provided to us had lots of body damages. Thise damages weren't described/noted on the papework provided by the rental company. They asked us to take pictures of all the damages upon ar pickup. It is very easy to miss things during the process and then get (over)charged for that. The company seems a bit of a scam in the process. I would stay away from this rental company inthe future.

Pros: Easy pickup and also while dropping we had asked for 4 hours grace which was provided by them without any extra charges.

Cons: There is no a such bad experience, so everything was good.

Pros: Fast, good new car, no pushing to take extra insurance, no pushing to upgrade the car... pleasant feeling, easy to find on the airport...didnt have feeling they want to trick me like many other car agencies...

Pros: Car models and prices

Cons: Non

Pros: تقديم الخدمه بشكل سريع والنقل الي المطار بشكل عام في الذهاب والعوده

Cons: عدم العمل 24 ساعه لوصولي متاخر في اليل انتظرت اليوم الصباح حتى استلام السيارةو السعر غالي بعض الشيء

Pros: That car was clean and they changed the car on the second day - as the car key did not work properly for the car they gave on the first day.

Cons: Already when receiving the car keys at the rental office it was not possible to open the car doors, displayed the issue to the employee - he told to use manual key to open the doors. Then after driving for an hour and stopping at the grocery store parking and coming back to the car it was not possible to open it,close it properly - why when returning from store child have to freeze outside of the car as we cannot open the car? We lost 1 day of the trip to drive back to rental office to change it

Pros: Worked quickly to get me into a car.

Cons: I asked for an automatic with GPS. Had to pay 63 Euros for a GPS that was standard on this car.

Pros: Very bad experience. I will never book again in discover cars, and Felirent company is below the expectations unlike what I have read about it.

Cons: No whats up contact number, not picking the phone, no flexibility, cancelling the booking without informing the customer. Very bad experience, never recommending anyone else to try.

Pros: Absolutely nothing.

Cons: Absolutely nothing.

Pros: The price

Cons: Hard to get in touch with once arrived. First phone number didn’t work, second number took many tries for someone to answer.

Pros: Good service and nice service.

Cons: A bit harsh at the reception, but nice at the end.

Pros: Great job, we were satisfied. I recommend it!

Pros: So lucky they spoke French

Cons: Nothing :)

Cons: There is no communication between staff, and due to that had to keep the car an extra day and pay a very high fee

Pros: The staff was extremely kind and friendly. Even helped us understanding the toll roads better. Car was brand new and was very nice to get an automatic one, although we booked a manual

Cons: Nothing at all

Pros: Great service

Pros: The car was brand new, I was the first one to drive it. The staff were super polite

Pros: Nos entregaron el coche sin llenar del todo y nos dijeron que lo entregaramos igual, no hicimos foto de como estaba. Al devolverlo nos dijeron que tenía que estar lleno, aludiendo a qué sin foto no tenían pruebas de que nos dijeran eso... Querían cobrarnos 160 euros por la gasolina que faltaba (3/8 de deposito unos 25 euros)

Cons: El precio es muy barato

Pros: Everything is perfect.

Pros: Nice car

Cons: Waiting too long to be picke ud fromcthe airport. Efficient but not kind empolyees

Pros: Efficient and friendly girl at the desk

Cons: Their whatsapp number was not indicated in the email correspondence... so, it was a little more tricky to call for the shuttle on arrival

Pros: New and good car

Pros: Overall good, make sure you take a video of the condition of the car, make sure you fill it up with petrol! Staff were all lovely and spoke good English

Cons: Had to pay extra for another driver Had to call from airport and they came and picked us up and dropped us back to airport

Pros: 10 stelle per Felirent Prezzo ottimo ,auto super Agenti veramente gentilissimi

Pros: Very supportive people. Congrats!

Cons: HORRIBLE service, the clear was screaming none stop, called 100 times, and at the end I was charged exuberant amount without an explanation.

Pros: Our van was damaged all over and there was trash inside when I received it. Very few of the damages was listed and I had to spend long time to check everything. I asked the staff fill the damages to documents and still plenty was missing.

Cons: At the drop off the staff was very unpleasant, acted hostile. They wanted us to pay from previous customers damages and I'm so glad that I had video about cars condition from pick up time...

Pros: I'm definitely recommending... The best value for the Amazing price.

Pros: The very nice and friendly staff together ❤️ with lovely Ashraf. Fabio and Elewisa and all the others

Cons: Xxx

Pros: Price is amazing. Car was new and very modern.

Pros: Good véhicule clean no issues

Pros: Great customer service, including seamless shuttle service

Cons: No complaints

Cons: Car was very expensive

Pros: All staff is very kind and helpful.

Pros: Staff were friendly and helpful. No hidden fees and the transaction when straight forward.

Pros: Felirent was was quick to pick me up at the terminal. And the rental location was maybe 5 minutes away. And same with the drop off and drive back to the airport.. very smooth and easy.

Pros: car was ready upon arrival

Cons: Vehicle had many scratches which I had to take pictures and not be liable which took time, brakes were sqeeking and carplay - blue tooth did not function as the antena was missing.

Pros: Proffesional. No surprises. Very kind and quick service.

Pros: All in all

Cons: Nothing to complain about

Pros: Cheap

Cons: Did not offer a car with winter tires

Pros: Very efficient and professional staff. The process was easy and fast. I highly recommend

Pros: Kind and informative!

Pros: Easy and efficient

Cons: N/a

Pros: Profesionality

Cons: N/a

Pros: Easy to deal with and efficient shuttle service.

Pros: Prompt. Minor car damage was resolved quickly and correctly.

Cons: The car was not fully cleaned.

Pros: BIGGEST SCAMMERS!!! They are very experienced and innovative in finding ways to fraudulently take your money, God bless them how they work. Go around FELIRENT in a wide arc!!! Victims are crying in front of the store..

Cons: BIGGEST SCAMMERS

Pros: Every thing was fine .. they have friendly staff

Cons: Nothing

Pros: No hidden cost, no pressure of purchasing any extra service, clear and overall smooth way of handling the rental process.

Pros: The Kindness of the employees of Felirent

Cons: I had to call Felirent many times to ask them to collect me at the airport. They were not answering the phone.

Pros: Barátságosak voltak, segítőkészek voltak.

Cons: A reptéren nem volt senki, telefonon kellett őket felhívni, csak ez nehézkes volt, mert nem nagyon beszélek angolul. De minden szerencsésen megoldódott.

Pros: Good price and great car

Pros: They were prompt, friendly and very close to the airport.

Pros: Very smooth operation. Pick up from airport in 5 minutes. 5 minutes to fill the docs. T minutes to give the car back. Second time doing business with Fellirent. Smooth and Easy, very good price, new cars (had just 8000km before us). Have to have credit card. 100% Recommend!

Pros: A kind and helpful person at the desk, no hesitation, everything explained. All the scratches on the car were noted in the contract and created no problems when returning the car.

Cons: I was given a car with automatic transmission instead of manual although the latter was specified in the voucher. I could have requested a manual but decided not to, so this is not a major complaint.

Pros: Service was efficient, ethical and transparent

Cons: Nothing it was superb

Pros: Fantastic company! Everything was fine 😊

Pros: Fast service

Pros: Quick pick up at airport, quick check out, and received a newer, reliable car at a great price.

Pros: Great compamy. Very professional and kind. I highly recommand.

Pros: very knowledgeable people. Gave a few good tips, like to save the location in google maps to find it later. I think they suggested to take pictures and video of the car's condition. good explanation of coverage, conditions of contract etc.

Cons: I was concerned that the desk would not be able to process our out of country fee, or hold us up, so a note to say that this is guaranteed to be available would make me feel much happier. It was done no problem, but I was concerned. water, a 20L jug in the location, we all have bottles so dont' need paper cups would be nice for all clients. Or a map showing closest store where we can buy drinking water, and buy few items as we get hungry. Great people!!!!

Pros: Excellent,fast shuttle pick up and desk personnel courteous and helpful,upgraded vehicle.Drop off quick and easy.Strongly recommend for both service and cost.

Pros: Easy pick up at airport, very near to arrival/departure, efficient staff.

Cons: Car had lot of scratches, very dirty front glass ( inside) and fuel tank was not full. Despite my protest, pictures of the meter, immediate notice, they did nothing to reimburse me the lack of fuel and found silly reasons saying all the Citroen cars do not sign full tank ( which is a lie as I had return with full tank signed by meter)

Pros: Reprosentatives were very kind, helpfull and gave us very good advicenece

Pros: efficiency and kindness of the reception rep.

Cons: the need to call from the airport for transfer. it was very quick, but to call the office as a tourist that just landed can be stressful

Pros: Their receptionist rang me while we were in the airport to check our arrival and to help me with the shuttle service.

Cons: Nothing

Pros: Friendly, spoke English which is appreciated. Able to connect to the cars navigation system with Waze which was essential

Pros: They were quick and responsive, will pick you up from the airport and take you to the agency. Fairly good experience.

Cons: However, the guy that was checking the car tried to play the card of "the car is not full" on me but I didn't let go and asked the agents to come out and check the car as it was actually full. I don't know but it was a weird discussion and kind of was about to make the whole experience unpleasant. But it was cool at the end.

Cons: They were off site from Milan Airport and took 30 min to pick us up. When returning the car and being dropped off I realized it was like a 2 min drive to the collection point.

Pros: Relaxed and helpful for pickup, did not make up charges

Cons: Didn't provide a drop-off in English

Pros: Proactive service. Our flight was delayed so they called us and changed our booking to next day. Very helpful staff. All info provided at the time of taking the rental. Good clean car

Cons: Nothing

Cons: Very friendly and efficient

Pros: באופן כללי הם היו בסדר גמור בהכל.

Cons: דלפק ההשכרה הוא לא בשטח שדה התעופה, אמנם קרוב 3 דקות נסיעה. אבל מן הראוי שיהיה שם מישהו לאסוף אותך לדלפק ההשכרה. לקח לנו שעה ויותר להבין איך להגיע אליהם

Pros: the are great!!!!!!!!!!!

Pros: They were so helpful, even suggesting routes to take and providing information about the toll roads in Italy

Cons: Kind, helpful and efficient

Pros: Samuel was so helpful - ask for him if he is there

Cons: Terrible service

Pros: Very good value for money. Quite efficient process

Cons: The car was not very new, with a lot of scratches.

Pros: Helpful staff, good value.

Cons: I had to get a taxi there because they were not picking up my call and they had not marked a broken indicator glass which I could be charged later and I found that myself

Pros: המחיר היה זול משמעותי משאר חברות ההשכרה ,הרכב היה עם 22000 קילומטר במצב טוב

Cons: הזמנתי רכב לשעה 23:00 ביום שלפני איסוף הרכב התקשרתי לוודא שהם יודעים שאני מגיע לאסוף את הרכב ,אז הם אמרו לי שאין לי בשביל מה להגיע מכיון שהם סוגרים בשעה 22:00 ואין אל מה לדבר התקשרתי אליכם ואתם דיברתם איתם ורק אז הם הסכימו להישאר עד 23:00 השעה באישור ההזמנה היה כתוב רכב 7 מקומות +3מזוודות אבל זה היה רכב של 5+2 זאת אומרת או 7 אנשים או 5אנשים +3 מזוודות

Pros: Nothing.

Cons: They cancelled my booking for no reason My plane it was being delayed for two hours only and when I reached the airport I called them and there are no response from them . So, I called them next day and they are told me we cancelled your booking.

Pros: יחס אדיב ואמינות

Pros: В нашем случае устраивало соотношение цены и класса машины.

Cons: Занимает много время забрать автомобиль: пока позвонишь, пока приедут за вами. Необходимо обязательно иметь возможность позвонить или приходится искать и просить у других сделать звонок - это очень неудобно. Рассчитывайте минимум от 40 минут плюс для получения машины и это если за вами приехали сразу.

Pros: The lady in the office was incredibly helpful, even drove ahead of me to show me how to get back to the airport terminal to pick up my family

Cons: If office was open later it would remove some stress following a delayed flight

Pros: Service needed light was on

Cons: Facturation initiale du gps 36€ puis retiré quand on a contesté

Pros: Recommended!

Pros: Customer service was good as well as the rental car conditions

Pros: Super friendly people!

Pros: the drop off is smooth

Cons: car pick up experience is a total disaster. Been waiting at the airport for more than an hour but shuttle never came, staff is not helpful when I called, after waiting for 40 mins, she just mentioned he is coming and never willing to let us know the time frame. We paid Uber to drive us to the car pick up point, and staff blame us for why taking Uber and no one take responsibility for the very bad arrangement.

Pros: سهوله إتمام التسجيل واستلام وتسليم السياره

Pros: We got a brand new car, which was great. Speedy service at the rental office. No aggressive selling of extra insurance.

Cons: It took a while to get the shuttle transport from the airport. Back to the airport was speedy, thanks for that !

Pros: New car.

Cons: It was not easy to find office

Pros: The representatives the accepted the car back where VERY nice and took care of some issues for us quite efficient and in a pleasant manner

Cons: The car had only 25K km, but It had scratches and body issues like a 200K km car. the 3rd row seat was not folding, there were no replacement car - I had to take what they had.

Pros: They didn't try to sell me extra insurance. Quick and efficient service.

Pros: Very fast pick up and drop off at the airport. Very polite and friendly rep. Car in perfect condition on pick up

Pros: Car was clean but damaged.

Cons: Long time waiting to pick up the car, Even longer to return it. One person is in charge of everything. If you are not in hurry the service will be ok at the end, but expect long wait

Pros: The car was almost new, excellent condition, gave us an upgraded car than expected!

Cons: Unclear how to locate the felirent people at the airport, we rang asking for ‘discover cars’ and translation issues meant we didn’t know they were just the dealer and we were going to felirent. It is unclear that a credit card must be used as they charged £280 extra for using our debit card (had no credit card with us for the holiday). So communication needs to be improved.

Pros: The best thing was, that you did not ask credit card, but debit card was ok.

Pros: efficient and didn't try to upsell extra insurance etc, fast shuttle pick up & drop off

Cons: General comment for rental companies, they should list all the cars in a category when you book, not just 1 car and say or similar

Pros: as advertised, and good value for money

Pros: Car is new and clean

Cons: Difficult to find the rent office,

Cons: We have still not had our deposit back despite saying when we returned it would go straight back into our card.

Pros: Wonderful staff made it very easy to check out the car. They answered questions and provided directions to our destination. Very helpful and polite.

Pros: There was no waiting when either picking up or dropping off.

Pros: Very helpful, friendly, knowledgeable staff

Pros: Friendly people who explained everything in detail.

Pros: Immediate response and prompt service

Cons: Nil

Pros: Felirent agents were very friendly, though the process at return was a little slow, They did shuttle us back to our hotel at terminal 2 in Milan

Cons: nothing in particular, other than the speed of the return process

Pros: Friendly easy people.

Pros: Absolutely fantastic service got great before and after we got the car will definately recommend this company very fast service gave good time to explain everything 100%

Cons: Can't say anything negative about the company will absolutely use this company Felirent again great service

Pros: No body was at arrival.. I waited one and half hour.. even no body was responding on phone... finally I took taxi which was very costly

Pros: There was no shuttle from the airport, we call them many times + sent massages, after one hour we took text to the rental car, the women there said that she didn’t get the calls and she doesn’t look in the massages, I took like an hour to get the car, the women wasn’t nice to us, when we come back it took another hour to return the car it was horrible

Pros: Alessandro from Felirent is simply amazing He s done everything for us, picked us up from the airport made the contract, everything at drop off and got us back to the airport. I really hope he gets enough recognition from Felirent for the amazing job he' s doing there.

Cons: I cannot say there s anything that I didn't like and that's all thanks to Alessandro. Flawless experience.

Pros: I did not use them and have subsequently lost my deposit as they claim I could only cancel 48 hours before collection???

Cons: Totally useless service if they takes ages to come to the airport. I had no confidence whatsoever in this company and decided to hire from a reputable provider.

Cons: They never told us about ZTL nor told us we'd need to pay felirent a fee if we got a ticket (and they don't even pay the ticket, they just charge you 42€ to forward the email with the ticket, which you have to pay yourself. Really? Forwarding an email costs 42€?). Who the hell rents you a car that can't be used in Milan without even telling you you can't drive it there? They also have trouble speaking English which should be mandatory for a rent-a-car that deals with foreigners all the time.

Pros: Nothing

Cons: Said they no longer had a car for me despite having a booking. Hard to contact. Rude and unhelpful operator

Pros: not good.

Cons: see above

Pros: Very close to MXP. Good service.

Cons: See my comment above. How they handle the required deposit is a big problem for US customers.

Pros: Staffs are extremely friendly and helpful.

Cons: The outlet was under staffed. Had to wait a while to get the pickup as there was only 1 staff working at the time when I arrived at the airport.

Pros: Drop off was extremely efficient.

Cons: Pick up took a long time, and handover of paperwork and keys also very long. Many forms to sign with significant terms that need to be read after the hidden charge issue.

Pros: Only one good point: It was easy to drop off the car.

Cons: We had to wait for 1.5 hours to be picked up at the airport. The same one person to pick up clients at the airport and to make documents at the desk. She didn't offer the car we wanted (Compact, Automatic, GPS). The content of the voucher was almost ignored. She pressed us to accept the car available (no choice, not clean, parts broken), otherwise she said she didn't care us any further. In the end, it took too much time to pick up the car in the end (it was almost 4.5 hours in total).

Cons: SCAM company! They were supposed to return my deposit within 10 days. 45 days after and they don’t even acknowledge my emails. Congratulations! More 0 rate reviews to come in all social media platforms from me.

Cons: The car was not clean, full of dust. One of the tires was different, one mirror was missing its back cover, all the wires were hanging outside. Had to wait almost an hour to return the car as the employee was arguing with other customer. Employee was arrogant and didint even take the time to say sorry for such a delay. Office was full of bugs that were falling on our heads. Terrible service, do not recommend.

Cons: Returning the car took over an hour- I almost missed my flight…

Cons: was supposed to close the office, and we would not be able to take the car, if the plane delayed more. What would have happened to us if there would be a big delay, e.x. of 2 hours???

Pros: I liked the other employee in the office when I returned the car, she was sensible and pleasant.

Cons: From arriving in Milan, to being dropped back at the airport at the end of our trip, Felirent provided a misleading and substandard service. There is not enough space to list the catalogue of inefficiencies, hidden charges, poor service and rude staff members in this section of the form.

Pros: Very friendly staff, excellent service, cars are in good condition

Pros: Nothing they tried to get more money

Cons: The had the best price and they charge almost double for an insurance that is mandatory

Pros: Perfect

Cons: Perfect