Firefly at Alicante Airport

Pros: all of the above

Cons: had a bit of anxiety about office being closed when we arrived at sat lunchtime as our flight was delayed and it said we had to be there by 2pm... but luckily office was open :-) We booked through booking agent discover cars. There were lots of warnings about office closing times (some parts said 1pm some said 2pm) and in the end the office was still open as were leaving after 2pm. Also its an early closing time anyway.

Pros: Good car - clean and very usable.

Cons: Hidden costs - very expensive! Not sure why I paid £150 twice plus insurance!! People at the desk unable to explain. Over an hour wait for car once at terminal

Cons: We were a bit annoyed that we were charged extra because our flight was late which I could understand if someone had to come out specially for us but there was a long queue & probably each & every person got charged extra, it’s really unavoidable to get there on time if the flight is late…we rang from the airport in UK & warned we’d be late because the paperwork said we’d have to ring & let them know or the car rental would be completely cancelled & we’d lose our money… it’s not very fair

Pros: Helpful agent when picking up car as we were 30 minutes late - flight delay. We had ring to explain and told not to worry even though the office closed at 1.00am and we only got to the office approx 12.30am

Pros: Was provided with a bigger car than ordered

Cons: No breakdown assistance as standard, wanted me to pay extra. Any marks left on the car large than 1cm would be chargeable. Agent Stated no marks on the car when signing for it, but there were.

Pros: Quick and efficient

Pros: Nothing.

Cons: They scamed med with the totalcover and taxes. So nothing. Hopeless! Would never rent car from them again.

Pros: The depot was closed upon my arrival.

Cons: The depot was closed upon my arrival. when flight details were clearly stated on the booking. All other hire car agents were open for their customers.

Pros: Reasonably priced, friendly customer service. Did not insist on taking insurance.

Cons: Lots of very small damages on the car which I needed to prove were already there when handing in the car

Pros: So quick and easy as a repeat customer.

Cons: Nothing. All good.

Pros: Great service as allways trouble free

Pros: Everything was fine

Pros: Very friendly

Cons: They said the return desk closed at 10 so said to get back at 9.30, we did so and they were closed

Pros: Fast and easy

Pros: Pick up and drop off service

Cons: Charged me for additional insurance cover without prior consent. I have my own car hire insurance policy. When i informed the agent of this error, was forced to pay their minimum addtional insurance cover.

Pros: Quick and straight forward

Cons: Wait at Alicante very busy

Pros: They cheated and stole a lot of money

Cons: Nothing

Pros: good service

Cons: nothing in particular

Pros: Seamless

Cons: Nothing

Pros: Fast and efficient as always.

Cons: False representation. Not transparent with fees The agent was arrogant and patronizing at the car drop-off. No customer service. I was given false information. The main problem is that more money was deducted than I was not told prior. This would have helped me make an informed decision. I will never use the company again.

Pros: Good price, nice car

Cons: Car collection was awkward. I prefer they inspect the car without me around,

Pros: Value for money

Cons: Pressure to buy additional (unnecessary) insurance at pick up

Pros: No problems. Great service

Cons: Nothing. All was good

Pros: Car was in the correct location.

Cons: disappointing experience with this car rental company. They need to be more transparent about the condition of their vehicles. The collection officer tried to upsell me multiple extras, including full coverage and insurance which I had already bought during booking. The agent initially noted 4 noticeable defects on the car, I video recorded 27+ defects If I had not done so, the company would have blamed me for all damages and withheld my £1000 deposit (which I am still waiting on my refund )

Pros: Used many times always polite and happy to help

Cons: Nothing

Pros: A bit of a queue to pick up but that is to be expected. Otherwise, all good as always!

Cons: Nothing. All good.

Pros: Fast and efficient.

Pros: Goede service en aardige medewerkers

Pros: Nothing

Cons: They try to sell a lot of things.

Pros: Easy pick up and drop off, quick Check through car without issue

Pros: Easy to use and in terminal.

Cons: Firefly; beware of Hard sell and scare tactics used on families to get you to take additional insurance at high prices despite knowing we had already having taken this additional insurance with the booking agent. This practice should be stopped it’s unethical!

Pros: Thank you. They accept third party insurance, great. Thank you very much.

Cons: Would be useful to know how to change vehicle language, notify people about lane assist should the vehicle have it enabled, due to impact to driving experience, otherwise good

Pros: all as above

Cons: Nothing

Pros: no comments. Much better then Centauro!

Pros: Som jag har nämnt försäkrings kostnader är för höga, man betalar dubbel försäkring.

Cons: Att de är otydliga när de förklarar alla kostnader.

Pros: Easy to use

Cons: Nothing

Cons: ubetjent retur av bil. Ikke betjent før kl 1000

Pros: EFFICENT AND PROFESSIONAL

Cons: NOTHING

Pros: Very quick an efficient pick-up. No hard sell of unwanted insurance or services - just what I booked on-line.

Cons: No handover / inspection process when returning the vehicle. No one in the return office to help (call special assistance for my elderly parents). No immediate confirmation that the car was returned in good order and no charges against the deposit would be made and that the car fuel was confirmed as full and no fuel charges would be made.

Pros: Firefly are excellent. Would use again.

Cons: Nothing.

Pros: I booked the car while I got on the plane to go to Alicante. I got off the plane found the Firefly desk with ease and everything was ready.

Cons: Very straight forward, with all the aspects.

Pros: Efficiency

Cons: Nothing

Pros: I liked the way they charged me £939.00

Cons: No explanation to why iv been charged no email . Just taken out the bank

Pros: Car was very good and clean.

Cons: The fuel tank was not fully full, and when I returned it the man on the desk was most unhelpful

Cons: Firefly asked if we wanted to upgrade to an SUV for €30 a day. I had booked an SUV online! So the car was smaller than I expected but we managed.

Pros: Customer service

Cons: there was nothing i did not like.

Pros: Excellent customer service with a smile

Cons: Nothing

Pros: Ease of pick up and drop off. Staff speaking English, as my Spanish is not that good.

Pros: Used firefly 6 times and no hidden charges

Cons: Nothing

Pros: Cars are value for money. Easy pick up and drop off on the airport of Alicante

Cons: Firefly has no real service desk. I have to send an email…… All contract details from the booking with Discover Cars are have to be done all over at the desk

Pros: Quick and efficient both when collecting and dropping off the car

Cons: Sold me additional insurance.

Pros: Efficient friendly staff

Pros: Good car easy drop off.

Cons: Long wait at terminal desk to collect the car on arrival. .had to take out extra insurance as couldn't use my debit card.

Pros: Terrible service hidden charges that wasn’t on the booking

Pros: No hassle, friendly, efficient and quick service.

Cons: Everything was great

Pros: They did not push the insures on you too much

Pros: We rent a car :7 june-14june Dear Discover Cars, The car was oke. But we had to pay twice for the insurance. The lady after the desk forced us to pay for the insurance from her company. How good I tried to convince her that we already payed for insurance she stood by her position. If we should not pay we would be in great trouble. Moreover we had to stand surety for a big amount So we had a very bad experience by hiring with discover cars! Met Vriendelijke groet, Ger Smit +31 70 3260776 +31

Cons: We rent a car :7 june-14june Dear Discover Cars, The car was oke. But we had to pay twice for the insurance. The lady after the desk forced us to pay for the insurance from her company. How good I tried to convince her that we already payed for insurance she stood by her position. If we should not pay we would be in great trouble. Moreover we had to stand surety for a big amount So we had a very bad experience by hiring with discover cars! Met Vriendelijke groet, Ger Smit

Cons: Att bilen stod parkerad på Hertz parkering

Pros: A good and seriøs company. Notcso much about sell you a insurance at any price.

Cons: Nothing.

Pros: Excellent value for money - new - clean

Cons: The indication for the rental picking up desk was not too good and the dropping off indication was a real disaster for me. Spent one hour surching for the desk in the wrong parking building.

Pros: easy handover

Cons: nothing

Pros: n/a

Cons: No mention that there's no petrol station near Alicante airport. Outrageous re-fueling charges.

Pros: Great value, great customer service, deposit refunded quickly

Pros: Smooth check in and check out. They didn't hassle me for extra add on insurance etc, good customer service unlike goldcar

Pros: This is the worst company I've ever dealt with don't waste your time if you want no stress

Cons: If you don't want to waste your time and enjoy your holiday and rental car don't waste your time with discover car waste of time

Pros: Hyggelig betjening. Engelsktalende.

Cons: Flyet var ca 3timer forsinket. Da måtte vi på hotell og hente bilen på søndag. Skjønner godt at det er vanskelig for selskapene å betjene kunder om natten. Men er det mulig å få til en løsning?

Pros: I always choose Firefly, always have always will.

Cons: Nothing

Pros: Quick friendly service. No problem whatsoever. Good handback. Excellent all round

Cons: Nothing

Pros: I am always impressed by them

Cons: Nothing

Pros: We upgraded one of the two cars we had rented from manual to automatic, and Firefly were very helpful about getting this done easily.

Pros: Good car & friendly agents

Cons: Pressure to buy insurance twice and threat to hold huge amount of money if I didn't pay.

Pros: Nothing

Cons: Unfriendly and certainly not helpful

Pros: It was easy to manage the web site and deliver the car. The car was clean and very comfortable.

Cons: The rental agent at the rental desk acted so aggressive and threatening. I payed for an additional insurance at the Firefy website, and thought the insurance covered what it promised. However, the rental agent argued for the additional insurance at a cost of 280 Euros, and she behaved so assertive and threatening and asserted that I might have to pay for previous damage on the car which if I did not take thorough photos. She ruined the pleasure of renting a car, I barely used the car

Cons: Poor service in not offering any voucher or money back even though I didn’t use or pick up car

Pros: Nothing they were horrible

Cons: Everything

Pros: drop off was easy

Cons: check in desk closed when we arrived, had to get taxis to our accommodation. got another taxi back to airport following day and had no apology or discount for the day we missed and hassle caused or the money we spent on taxis. then we were charged extra for insurance as credit card was declined. Very bad service. will not use FireFly again and will warn others of their bad service

Pros: Friendliness of the agent at the drop off

Cons: price, waiting time at pick up desk, car received did not match my order

Pros: efficient help..

Cons: ...like other car rental companies the full (costly) package is sold to you (all insurances..) increasing the rental price... seemingly unnoticeable scratches can be very costly in hindsight....

Cons: When booking I was presented a full-risk insurance. Later it turned out NOT to be a full-risk insurance but only a LIMITED full-risk insurance resulting in an excess of €1150 on the creditcard. As far as Theft is concerned, the info on the Rental Voucher is confusing because under "Included insurance" it says "Theft protection" whereas under "Full Coverage (Limit €3000)" it says "Refundable theft deductible". Finally, "All your risks are covered!" is incorrect.

Pros: Good deal and did not overpressure for extra insurance

Cons: Having to pay if towing required you are responsible for car reliability not me

Cons: the always want to sell you extras

Pros: They were very helpfull, the price was god and the car was even better then my expectations.

Cons: I had to wait 15 minutes for picking up the car which still was ok!

Pros: Really easy to sort out, pick up and very reasonable.

Pros: speed - personal as used previously

Cons: the queue when collecting the car was longer than i would have liked

Cons: SCARE TACTICS ON FUEL AND INSURANCE NOT GIVEN CAR SIZE REQUESTED OPTION WAS TO WAIT TILL SOMEBODY BROUGHT ONE BACK NO TIME LIMIT GIVEN

Pros: Nice, new car. Easy to find and return.

Cons: Tried to insist I needed extra insurance even though I told them I had taken extra cover with Discovery Cars

Cons: Not clear tha some things where not covered and there was liablity even with full cover

Pros: Excellent Friendly staff.

Cons: The fact that they tried to sell me further insurance which I thought I had already bought for £75 when I booked the car, they said they would want another £200 for full worry free insurance and I still had to leave a £900 credit card security payment. I did not understand that I had to pay for any damages and then settle up with the Discover Car insurance in the UK.

Pros: good car with good options

Cons: Only one person at the desk so it took a bit of time (not too long) to pick up the car

Cons: Firefly have taken money from my account on return of car with absolutely NO notice of why.

Pros: Nothing we did not take the car. We went and booked with Goldcar as they did not hinour the contract. Instead they said your contract is wrong and in complete. its not our problem go talk to discovercars. But reaching you by phone is not possible !

Cons: Everything. They would make up prices and would not say what we were paying for. Things that were nowhere in the contract ! First 225 then 185 and eventually 90 BUT the last option meant than incase of accident we would pay extra 450 euros which again was nowhere in the contract.

Pros: Firefly I believe have taken advantage of the current covid 19 outbreak and are attempting to claw back money due to future losses. I rented a vehicle from alicante before lockdown and only managed to drive it to my destination before everything was locked down. The car then stood on the property unmoved for 4 days before driving back to the airport. The car was fully refilled a couple of kilometres from the airport , I even moved the nozzle as far out as I could get it to maximize the fuel.

Cons: The car was dropped off but the office wouldn't come out ( understandable) and conveyed to them all paperwork including fuel receipts were left on the seat ( I took pics). On returning my credit card has been deducted £150 for no given reason and am unable to get through to them.

Pros: Ok

Cons: Taking money from my card then not replying to my e-mails

Pros: Excellent service by firefly

Cons: Had to wait an hour in queue at reception desk when picking car up

Cons: admin fuel charge

Pros: The staff at the airport and the car condition.

Cons: The online partner lied about the insurance.

Pros: Everything was just great, car new, clean, service fast etc.

Cons: Instruction how to find a parked car was not 100% clear, and we were able ti find a car from second attempt but wasted just few minutes

Pros: Nothing. Horrendous fraudulent company. Rope you in with cheap voucher and then charge you unexpectedly with complete reluctance to issue refund

Cons: Poor customer service. Fraudulent company. Never ever sign with these

Cons: Just a good service

Pros: Fast and friendly service

Pros: Poor

Cons: Being overcharged and not acknowledging my enquiry