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First Car Rental at Port Elizabeth Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nice car, better than I expected
Cons: Had to pay a petrol deposit and then they said even though I filled up the car they were still going to top it up and charge me - probably just a few rand.
Pros: Overall it was very friendly and efficient,
Cons: Nothing about the actual service - see comments.
Cons: I was told I was getting an "upgrade" I never asked for one. I then ended up paying £100 more than originally quoted. As a customer I like to pay for what I ask for and not have additions added at the last minute, after a 12 hour flight. I'd have happily paid any extra charges, had I damaged the vehicle in any way, which I hadn't. This is probably more an industry problem rather than just pointing a finger at First but why not as your name suggests, be the"first" to stop scamming your customers?
Pros: Professional
Cons: Nil
Pros: Efficiency
Cons: Nothing to dislike
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A local renter is defined as a renter who is a resident of South Africa.
For local renters, unlimited mileage is not offered.
Mileage is limited, there will be a surcharge for each additional km.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Cash, Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
crossing country borders is available on previous request at least 2 days before the pick up date.
Information on the exact fee amount is available by request.
Crossing country borders is allowed to the following territories: Lesotho, Namibia, Eswatini.
crossing country borders is forbidden for certain car groups. Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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