Flex To Go at Wroclaw Airport

Cons: Car received dirty. Many scratches, chips and dents marked on the sheet but not visible on the car. The staff are not helpful. I valeted the car before returning yet they marked it as dirty! Joke. Plus they added 2 invisible scratches supposedly caused by me. You don’t inspect the car with an agent. You get a password protected email and find out everything after the fact without having a chance to challenge.

Pros: I like the company and the Wrocław workers

Pros: Nothing

Cons: Lack of professional approach to the customer. I've booked a car in a month in advance and I've got completely different car form different car group. This wasn't my fault and I should get a compensation

Cons: The agent told me that Full Coverage of the insurance bought through DiscoverCars is illegal, so I bought an insurance for a huge amount. Second I was given a diesel car, yes it was full tanked but not AdBlue, I was not aware that those cars need it. I feel robbed by FlexToGo, the agent was not honest. I had to shorten my vacations so rental too, I asked twice by an e-mail FlexToGo to credit unused rentals, customer service never answered to my mails. Rent once and never come back. Stay away

Pros: After travel from Wroclaw to Szklarska Poręba car get damage recovery collected car and another day take me get next car plus I pay for taxi 300zl because car is in Jelenia Góra . Now Flex to go lok for nearly 800 zł because car dirty outside and is not Ful petrol!!!. Joke!!! Never again

Pros: absolutely nothing.... did not get booked car, and the representative did not care, only kept repeating that they keep reservation for 2 hours from booked time, didn't have any reasonable alternative. I was left without rental car.

Cons: everything... ignorant representative, did not have reserved car for pickup, claiming that they hold reservation for 2 hr after pickup time (I was 3 hr after booked time) and did nothing to resolve the situation. when I asked for alternative car, I was offered another car for over three times the booked price. I ended up taking taxi and using public transportation through my stay.

Cons: We were paid full coverage insurance through the Discover cars platform and on place we had to pay it again and on higher price. Also from Flex To Go company didn't want to sell us only the full insurance, but we also had to pay for fuel extra service and fee. Definitely will not recement that ren-a-car company and will request a reimbursement for the double payment which we made.

Pros: Quality of the rental vehicle, little extra discount

Cons: Very expensive extra insurance, weird petrol policy, was charged for £60 worth petrol, even though the capacity of the fuel tank was £15 less. As a regular customer it should have not happened. No water in windshield washers, had to top it up myself. No one at the dropp off desk during working hours.

Pros: The guys at the reception where clear and friendly, Everything went fast and precise. You are very professional and I would certainly recommend you and come again.

Pros: Easy to find, good car, easy drop off. Desk agent was very helpful given the massive problem I had.

Cons: Same comments as above

Pros: Friendly staff easy to use one just you have used them before they can trust you more and deal with you quicker

Cons: I think it is disgraceful that you have to return the car with it cleaned and washed

Pros: Quick and available in English

Cons: Tried to sell me additional insurance with some persuasion.

Pros: Nothing

Cons: Agent tried to charge me for returning car at different location despite the fact it was already pre booked and incuded in the price. Pick up protocol sent to incorrect email so had to go back and requested a resend as car was damaged in many places. Agent pushy to sell additional insurance - not a please experience. Very unhelpfully to provide information how to drop off the car at the other location (haven't been there so don't know). Charged a n extra £361 for no reason. Awful!

Pros: Polecam, wszystko jak należy

Pros: Quick and easy

Cons: None

Cons: Charging me money for dirty salon, which was not actually dirty.

Pros: The way money was deducted without my agreement from my credit card. Please avoid

Cons: I was effectively robbed by the rental companies. Taking money from my account without agreement, charges created and fees paid for worthless insurance.

Pros: Very helpful staff

Pros: nothing, the agent were unpleasant.

Cons: They are not clear in the deal. there was nowhere information that you need to pick the car exactly at the specified time. Additionally, there was no communication that the car is gone, are will be gone if we will be latter.

Cons: That my online booking aint good enough and I lost my 25€ I payed discovercars. And in place renting a car was way more expensive than I tought online. I take it online I read full insurance and I tought like nice 40€ per 3 days, its like perfect. In the end I payed 115€ for 3 days, like wtf?? It was a big surprise for me. Ok for me no big problem just 3 days, but I wonder if I take 30 days? I read the reviews also, next time I know to read them earlier.

Cons: Hide extra fee

Pros: he said i need an international license. Never heard that before. Ithink i got scammed to buy insurance

Cons: Nothing. left my sunglasses in the car. dropped it off 8pm called to check at 8 am. no glasses in the car.

Pros: New small car with good equipment

Cons: Everybody push for that extra insurance

Pros: Car in good condition, smooth operation, friendly staff.

Cons: I was told to not bothered about cleaning outside of the car but I still cleaned it, however final report states that it was dirty??? Also would be handy if they could provide the current list of their known damage to the car.

Pros: Brak gaśnicy w pierwszym samochodzie wymiana auta brak ad blues nie zatankowane dla klienta.problem w pierwszym aucie z silnikiem.proba wysłania mnie na serwis do Leszna.

Cons: Sprawna obsługa przy podstawieniu drugiego auta.mily i wykwalifikowany konsultant

Pros: not much - very disappointed, won't use again, will tell others not to use them either.

Cons: They charged me extra 25 euros per day all inclusive insurance cover, because I didn;t have a credit card, so couldn't use the insurance upgrade I have pre-paid for. This pretty much doubled the rental cost. It's a technicality but amounts to a complete rip-off.

Pros: Helpful staff, good knowledge, frendly

Cons: Using discovery cars as a middle agent, lack of flexibility, customer unfriendly policy, 1 hour prior to my arrival cancel rezerwation, don't use that company reflecting badly on flextogo car rental

Pros: No wasted time. All done in a minute.

Cons: All was fine.

Pros: rental explonation

Pros: Flex to go is fraud company trying to sell extras and still over charged after for something sold to me . Charged for cleaning £135 .But as per agreed terms representative said I don't need to clean car it's included in extra which I bought

Cons: Flex to go is ripp off company

Pros: Easy access, efficient pick up and drop off, desk is in terminal, good quality car

Cons: The agent at the desk was very pushy for their own full cover insurance. I didn't feel comfortable with that. Also, we got a very nice and cool car, however it felt smaller than the chosen category, which wouldn't have been an issue if it wasn't a family trip, but it was.

Cons: Agent is rude ,lazy has no respect for client. Stated is not his job to go on parking and assess car with client. The worse was that when he stated we should BEG him to go and check car with him(did not want moved ) . Asking for signing a paper on front desk without seeing car ,and suggesting if something wrong make a pictures ,when parking is in dark spot, how this is working? He stated we are very difficult clients. Do I ask a lot ? Just check car in and out with his presents.

Cons: Everything. They said we have no reservation our booking is gone. They didnt want to help. We have small baby they didnt care at all. Very rude staff. Very bad company.

Pros: Nice clean car that closely match expectations

Cons: Paying extra for overnight service and had to wait over hour to pick up car as there were other customers and only 1 agent. Also offers that weren't specified initially were presented to me at rental desk that increased my overall rental cost and left me feel robbed

Pros: Not much to like

Cons: The international driver license requirement that it needed to be issued not more than 1 year ago was a surprise. Then I had to pay 30 Euro extra per day (!!!), and the driver license suddenly was not an issue. Also, I could not shorten the rental period without penalty, even though, the agent originally told me, I could. Total scam.

Cons: very unpleasent and not helpfull at all

Cons: The worst experience, they told me I have to buy extra insurance, I didn’t so they didn’t give me a car, had to go with different company

Pros: Didn't get the car they took deposit cancel the car because plane was late couple hours than they offer me different car for much more money so I have to walk away

Pros: Quick and easy.

Cons: Difference in advertised price and also charged me in £ without asking

Pros: Було б добре отримати на стійці реєстрації базову інформацію про міжнародні правила дорожнього руху ( віньєтки наприклад) чи ії окремі особливості.

Cons: Car wasn’t very clean and had a lot of scratches and dents.

Pros: Slightly difficult in contacting them by phone.

Pros: Extremely useless company to rent a car from.

Cons: They are looters and will find way to get more money from you

Cons: Der Mitarbeiter in der Station

Pros: Car was good, return process was easy.

Cons: Desk was easy to find but we waited 15 mins for anyone to be there. Deposit was much more than expected.

Pros: Read small print on contact- you have to have full name on card not just initials of uour first name as your card won't be accepted

Pros: Upgraded car

Cons: Charging for dirty car drop off ( should be explicitly said that car needs to be washed in and out before return and indicated where is the place closest to do this)

Pros: very good , easy and quick service !!

Pros: Guy who supposed to get a car back was still in bed when we try to return it at 8 am, and place was supposed to open at 7 ?

Pros: nothing

Cons: additional fee

Pros: I was put in a position that if I cant provide a credit card (I had debit cards on me) I can either resign from renting a car or pay double. So the original price didnt apply and I think it was highly misleading.

Pros: No queue at rental desk, friendly staff

Cons: The car was below expectations in terms of equipment, Hidden cost at rental desk vs what broker confirm

Pros: Very kind end experienced staff

Cons: All is great

Pros: Very quick and friendly

Pros: Very helpful front desk assistant, advised which insurance is worth its money.

Pros: It turns out that nothing

Pros: Easy to communicate, easy pick up and drop off,

Cons: Professional customer service in Wroclaw

Pros: Nice car

Cons: I waited over 1 1/2 hours for the car. 6 customers who arrived after me got their vehicles before I got mine. Agent had a poor attitude and kept telling me the car would be ready in a few minutes. Unacceptable.

Pros: Fiat 500 on 5 its any joke,rent car was 48£ , baby carseet 33£ and insurance for fiat 500 on 5 days i paid 237£... No comment

Pros: Representative explained the documents well but didn’t highlight the charge if the car was returned unclean.

Cons: No representative when the car was returned, just a key box at 4 pm. But later that afternoon I received an email setting out the assessment of the car without discussion with me. Not the best way of explaining the assessment to clients. Additionally charging for cleaning during winter months as an extra is harsh and results in a bad feeling at the end of a holiday. It would be better customer relation to include the cleaning charge in the hire fee during winter months.

Pros: I liked the car. I got an upgraded class instead of VW Polo. Unfortunately there was nobody at the counter for more than 20 minutes so a few of us were waiting unhappy. Everything else was perfect.

Pros: Good

Cons: Pan na front desk nie byl zaintetesowany wstac i pojsc z nami i przekazac nam car. Siedzac na krzesle " powiedzial to jest klucz i samochod jest na parkingu" Czy jest tak ciezko wstac I przekazac samochod? Objasnic gdzie on stoi ,jak pracuje,jego stan rzeczywisty? Obejrzec car ,podpisac umowe na miejcsu ,zeby nie bylo niedomowien gdyby cos bylo damage? .

Pros: Took reservation but had no car! and nobody took the money but money is gone. Never got a car

Cons: Took reservation but had no car! and nobody took the money but money is gone. Never got a car

Pros: Nothing! the payment proceass looks like organised scam!

Cons: very unfriendly and do not care about the issue!

Pros: Cheap, before an additional insurance was offered which is double the price of a rental.

Cons: Car i was offered was not the one i wanted, extra hidden costs, i washed the car 1 km before return and it was considered dirty, lots of scratches on the body of a car not mentioned in the protocol.

Pros: Fast , easy to find

Cons: customer rep kind of arrogant

Pros: Easy to locate in airport and only short walk to car collection point.

Cons: Vehicle in poor condition, hard sell on extras and need to wash and hoover on return.

Pros: Friendly

Cons: I had to pay 35 euro extra because I dropped the keys in the allocated box before 7 oclock. I believe I can legally challenge this cost.

Pros: The car was great, there were no issues and the price was ok too.

Cons: It did take a while to pick up the car as I had to inspect myself for unreported scratches and faults

Pros: The car is parked a short walk from the desk

Cons: Apart from the refusal of the advertised free additional driver I was also informed the additional insurance taken whilst booking the car " isn't worth the paper it's written on as most people never get their money back" I was advised to take Global insurance as we wouldn't have to pay at all for any damage. This again cost me extra. All these added expenses meant I paid almost double the Discover Cars advertised price and the price on my reservation. Not happy.

Pros: Thank you , for quick release of deposit

Pros: Nothing

Cons: Dirty windscreen inside of the car. High rental price - low rental price shown when booking but much higher price on the rental day. Also had to make a payment for the fuel before renting the car. Very restrictive representative in the front of the desk.