FOX at Fort Lauderdale Airport

Cons: The reservation was not honoured. FOX said the reservation was cancelled but it was not. They wanted to rent the car at a higher price to someone else. I had to rent a car from an alternate provider. The agents were rude and dismissive. I will never rent from FOX again.

Pros: friendly staff

Cons: Wait in line to obtain car rental

Pros: quick and very helpful agent on site

Cons: thought the price was too high

Pros: Nothing

Cons: Obed was very rude and not accommodating. The car was given to me was not clean

Pros: Service was really bad

Cons: The service

Cons: being charged extra when i shouldn't have been

Pros: The easy return at 4:30 in the morning

Cons: The cost doubled from the quote

Pros: The verification of all paperwork once in the vehicle and the hospitality of the agents at the desk.

Cons: The line to get to the counter. We had already done our reservation online and in our same line we're people that were looking for a car rental on the spot. The people who did not have reservations were holding up the line. We waited in line for almost 2hrs, with 5 people in front of us because of this. Is it possible to create 2 separate lines for those who have already reserved and those who have not. Those who have not were taking over 30min to book.

Pros: Fox in general are a good rental company, but the one desk representative was not friendly at all and tried to out us into banged up vehicle.

Pros: Great representative who assisted me!

Pros: Didn’t recant a car. The line was outrageous one agent at desk

Cons: No service

Pros: Stated above

Cons: N/A

Cons: Two hour wait in line to get the car. Very rude service, made us rent a car seat because ours wasn’t good enough for them. Car sounded like it was going to break and was scratched up.

Pros: No surprises

Cons: Tried to upsell resulted in very slow line. Return pretty far from airport

Pros: Paid in full on Discover but Fox had no proof of it and Discover kept saying they were trying to reach Fox. So ended up double paying!! After at least 10 phone calls to Discover & Fox.

Pros: Nothing

Cons: Had to wait too long in line. The price I paid discover cars was not reflected by Fox and I had to pay an additional $85. The car was in poor condition and the rear tire tread disintegrated and I was lucky it did not rupture. I had to return the car and get a replacement.

Pros: No lines, fast pick up.

Cons: No car I did reserve. I had a bigger car in replacement.(non-charge)

Pros: Car was dirty and check engine light came on. We waited in line over an hour to pick up the car

Pros: I got charge 90$ plus for I don’t know what reason. The car had problem with the key, I paid for a the battery out of my pocket because I didn’t have time to return the car because of my work schedule back to back and I was far from the rental. The key left me the morning when I had to return the car and take a flight to return back home. I left the car at the parking hotel(10 min from the rental) and took a Lyft. After I’ve explained all that happened to me they charged me 40$ because of that

Cons: I got charge 90$ plus for I don’t know what reason. The car had problem with the key, I paid for a the battery out of my pocket because I didn’t have time to return the car because of my work schedule back to back and I was far from the rental. The key left me the morning when I had to return the car and take a flight to return back home. I left the car at the parking hotel(10 min from the rental) and took a Lyft. After I’ve explained all that happened to me they charged me 40$ because of that

Cons: It took two hours in line to rent this car that I previously had reserved

Pros: Fox was amazing .

Cons: I did not like the fact that discover cars did not mention that I had to pay extra fees & taxes at the rental pick up .

Cons: Line to long. And there was ni cars available

Pros: Best price. Nice car [was upgraded because of drop off location]. Ease and courtesy when calling general number.

Cons: Waited 40 minutes on line. Sales pitch for unneccesary services [sunpass, gas]

Pros: Terrible deceptive people. My voucher stayed that there was 0 due at pickup, but they ended up charging me extra $97 at pickup and extra $115 at drop off for various fees.

Cons: Horrible company. Avoid at all cost

Cons: You charge us $214.00 in taxes over and above the rental fee quoted.

Pros: The car return was super fast and easy and the person was very courteous

Cons: The windows in the interior of the car were filthy and had not been washed. The rep at the pick up counter was not very pleasant and did not make any effort to make you welcome.

Pros: Nothing.

Cons: The last 5 answers above don't apply since I didn't rent the car but it made me answer them to proceed.

Pros: Nothing. Because I got no car from you guys !!!

Cons: They did absolutely nothing for me

Cons: Agent was trying to up sell me on items or options that I wasn't interested in.

Pros: Mike was very helpful, knowledgeable and a true professional

Pros: Helpful agents.

Cons: I was given a car that was 4,000 miles past oil change, dings all over, and the door locks didn't work.

Pros: Value for money

Pros: Get to pick your car

Cons: The cost was not what I was quoted by discover rentals. fox added all these unwanted fees to my bill & I had to call which took 2 hours to get a replacement & it still wasn't fixed when I took the car back 5 days later! The car reeked of Marijuana and every time it set out in the sun, the smell intensified. Didn't notice it bad on pickup, but once we were on the road in the FL sun it took your breath away. Had to drive with windows down.

Pros: Jose was great. Everything was quick.

Cons: Everything was good

Pros: Easy returns

Cons: Overpriced, older vehicle that smelled, over an hour waiting in line to pickup the car

Pros: Long lines and inefficient agents who are slow and mock customers behind the counter and are more interested in selling add on's than moving the line forward.

Cons: Long lines and inefficient agents who are slow and mock customers behind the counter and are more interested in selling add on's than moving the line forward.

Pros: Great car selections.

Pros: The service lot people were nice.

Cons: 2 hour wait in line. Had to purchase sunpass through them wouldn't let us use ours.

Pros: On line information was great

Cons: Man at the desk kept trying to sell me extra crap like I’m stupid.

Pros: ease of drop-off

Cons: The pre-paids were oversold, we didn't need the toll or pre-paid gas

Cons: Waited for two hours on line to pick up the car and then was told a price that was 4 times what it had said online. I ended up not taking it.

Pros: Quick, easy and best price.

Cons: Pick-up agent did not speak English very well and was a bit difficult to understand.

Pros: none

Cons: every thing

Pros: we upgraded the vehicle at a good rate

Cons: the smell of the vehicle and the agent was a little pushy about the insurance

Cons: They charge me more than I was quoted when I reserved it

Pros: They were super friendly and helpful

Cons: Waited in like for 47 minutes before helped by a representative!

Pros: They were at the terminal at the ft Lauderdale airpots

Cons: They did not honor our contract with discover cars for the 8.99 a day for unlimited tolls and then they charged us an additional 80 to drop car off at Miami instead of ft Lauderdale.

Cons: The car was VERY dirty

Pros: Not one thing

Cons: Zero. They are awful terrible people.

Cons: Long wait to pick up vehicle, high pressure sales for insurance, toll fee, etc overcharge for prepaid gas that I did not request and still waiting for deposit that was promised to be returned to me.

Pros: People we're nice and professional.

Cons: our car stunk like cigars and was very dirty inside it definitely wasn't cleaned what so ever. Smoke film on the windshield that I wasn't able to clean off it blurred my vision at night. Other than that the car was fine. With the Corona thing going on i would have thought the inside of the car would have been cleaned.

Cons: we received a bill for tolls when we got home when tolls were literally closed you could not put coins in there due to covid bill was for 70 dollars that is ridiculous

Pros: excellent car, easy pick up and drop off, in airport

Cons: agent tried to talk me into bigger car but failed, misrepresented the size of the car we were actually assigned to

Pros: Return the car easily. The girls at the Return was very fast 😉

Cons: The rep insist and insist non stop with different assurance that she want absolutely to sell me. The client beside my rep told to MY rep to STOP. I paid at her. The refound me during m'y trip with the car and when I came back home, they took the real amount that I need to pay !!??!!

Pros: short line. enough people working

Cons: very pushy for extras and upgrades

Cons: Agent overly tried to push upgrades, add-ons, insurance.

Pros: Read previous

Cons: Worst experience ever

Pros: Very calm and courteous Customer Service agents, and easy to find the designated section and pick out a car.

Cons: Only two agents at the check-in desk, and 10-12 people in line. Very slow process.