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FOX at Seattle-Tacoma International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: agent who helped us, kany
Cons: nothing
Pros: Really great service at pick up and drop off and they were great and helpful.
Cons: It was understaffed when I went for Pick Up so there was a line of about nine or 10 people and we waited for about 30 minutes or more. This was not the fault of the employee because he was going as fast as possible, it was just a long line for one person
Pros: My son found used needles in the back seat and scratched himself with it! Car was not clean on inside. Also they tried giving me a different type vehicle than I ordered until I stood my ground then they “found” one
Cons: Used needles Clerk handling the rental wanted to talk instead of going quickly. There was a long line and she was in no rush whatsoever. Tried giving me a different type vehicle (cheaper) until I said no then she “found” one
Pros: Worst customer service ever. Did not have the car reserved and made up answers so customers can go away.
Cons: Worst customer service ever. Did not have the car reserved and made up answers so customers can go away.
Cons: Very long wait time to pick up car. About 1 hour waiting in line. This was largely due to the fact that each transaction took a long time. About 15 to 20 minutes per rental. Also I didn't appreciate the aggressive upselling tactics of the representatives. These likely contributed to the wait dragging out the rental process of those in front of me.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
An E-Toll is offered in order to avoid violation fees.
There is an additional charge of 12.99 USD per day for Toll pass / E-toll device.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA. In order to pick up the car, international renters must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, International Driving Permit (IDP), telephone number statement (as proof contact number belongs to driver).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
The renter can use his/her own insurance, but if this insurance is declined or the renter doesn't bring his/her own insurance, the following insurance type(s):Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW) will be available at the rental desk for an additional charge.
Renters who do not purchase insurance coverages from local partner, and who have not arranged for other insurance coverage that is valid in the country of pick up, may be personally responsible to supplier and/or third-parties for damages up to the full value of the rental vehicle and/ or for all damages caused to third-parties and their property.
A local renter is defined as a renter who lives within 150 miles of the pickup location and who is not flying into town with a return ticket.
The deposit amount for local renters is 500-1000 USD.
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