Galaxy Asia Car at Kuala Lumpur Airport

Pros: The employees are super decent and helpful. When returning the car, I went to another terminal than the one I got the car from, so struggled to find the drop off location, especially it is inside the car parking which is a seperate building beside the terminal halls and composes of 3 floors, however, I called them and asked that someone from the agency comes infront of the terminal to take the car, coz I was already late to my flight and cannot afford loosing more time, they quickly came to take

Cons: The drop off location is not easy to reach.

Cons: The car has a smell and leftover sweet from previous users.

Pros: Patient staff with full information

Cons: Confusing pick up point, spent heaps of time Not full tank when pick up Non-refundable Tolll pass card No easy drop key box while returning

Pros: GALAXY ASIA IS DEFINITELY NOT A RELIABLE SUPPLIER! CAR WAS DOWNGRADED TO AN UNACCEPTABLE MODEL

Cons: ONLY POSSIBILITY OF ACCEPTING AN ALTERNATIVE MODEL WAS DEMAND FOR ADDITIONAL COST WHEN THE FAULT WAS NOT MINE. I REFUSED TO ACCEPT THE CAR.

Pros: Gary was helpful

Pros: The representative Shida was very good in respect of briefing and assurances given was in a very professionally manner. I wish there are more staffs like Shida. She is a very pleasant and helpful lady.

Cons: We had to bringue jack the car next day because personal issues in France we did nit get the refund back we did not use the car it s just unfair and I dont care about the roules of your companies its just normal to.pay the price about the time thats we rent the car and not how we supposed to use it .

Pros: Services provided by Shida is exceedingly good. Wish you have more staffs like her.

Cons: No fault.

Pros: The car clean and the location is good

Cons: the condition of car not quite well such as the tyre is difference band in wheel, the brake not quite good.

Pros: Picking up and dropping off is at breeze. Car (honda civic) condition is great. Fuel is at 100% when picking up. Very Detail instruction of how to return the car at KLIA2. Only problem is.... car is dirty at the time of picking up. The staff dont care abt the cleanliness of the car (exterior and interior).

Cons: I did not get the car, because they did not accept Amex, and I made the first payment by Amex. Am very un happy that I did not have a car, all my plans fell apart. I request a refund.

Pros: Good service with clear instructions

Pros: The whole process is straightforward. The staff explains everything you need to know.

Cons: When we turned up for drop off, the designated parking space for our rental car was not available and tried to look for another space that belong to Galaxy Asia car, unfortunately nothing was free for Galaxy Asia car. I had no choice and parked my car to another space which belong to another car rental company. Lucky I got away with it and return the car without any issues.

Cons: See my comment above

Pros: Drop off at Johor Bahru airport easy and quickly.

Cons: It took very long at the desk at (Senai Airport KL) before we could get the car.

Cons: Car was very dirty and had rubbish in it, dirty tissues etc, fruit pips in the glovebox

Pros: Really efficient.

Cons: Just unfortunate pick upwas delayed for an unexpected accident by a previous customer.

Pros: Efficient service by counter staff

Cons: Did not warn client of the difference between Terminal 1 and Terminal 2 of KLIA.

Pros: I don't like their car, too OLD, the car shuould be scrapped.

Cons: service is ok

Pros: Good Service and Ease of Communication

Cons: It's better if they have office in KLIA2 as well

Pros: They gave me 2015 car!!!!!

Pros: Good service. They provide good communications letting you know how to find the rental locations. Service was clear and quick

Cons: The car they provided was a bit old but it was running.

Pros: Almost nothing except from the smooth car return process.

Cons: Old car (my estimation ca. 10 yo), bumped and scratched all over, stains inside, high mileage (ca. 100k km), almost no horse power, basic equipment.

Pros: They were present out of hours as I requested and were very helpful.

Cons: the car rental agent looking for picky minor scratches, luckily i video record 360 degree and high and low parts of the car, able to show the agent that all damage/ dented /scratches were original exist during pick up the car.

Pros: Next time please notify customer if you cannot give the same type of car in advance.

Cons: No service desk in car rental KLIA2

Cons: Still holding my security deposit after 2 weeks. I never have such issues with other car rental

Pros: The agents were real friendly. Gave transparent information.

Cons: Big car with a little motor. Just enough to get by.

Cons: Klia 2 pick up drop off claimed to be available when booking online. Actually has to go pick up drop off at Klia 1. Troubleeee.

Pros: Stafff are friends and helpful. Giving important information about how to top up touch & go card.

Cons: At KL pick up , quite hard to locate the pick up location. It could include a map how to get there instead of just direction guide.

Pros: Very good services

Cons: They prepared all documentation for you to make your pickup easy & smoothly.

Pros: On picking car up the service was good pite and pleasant person we dealt with. Dropping off The person in the office was much nicer and polite than the person who came.e to inspect the car, he was pleasant and polite.

Cons: Drop off was nightmare the person who came to assist us was a angry and rude young man. He tried tosay we had damaged the underneath of the car, which I assure you we had not. He was so convinced that we had because we did not video the underneath of the car quite a unpleasant experience at the end of our holiday

Pros: Very good condition car

Pros: It can provide the Touch and Goal RFID card for tolls fees and also provide the introduction / training when picking the car.

Cons: NIL

Pros: see above

Cons: see above

Pros: New car

Cons: Didn't check carefully when picking up the car. But when the car is taken back, even any dirt has to be brushed to check, it is impossible to have no dust on the road

Pros: Car was brand New, Handover Process was very quick and smooth. Refund got credited in 7 days.

Pros: car upgraded and they had a car at short notice

Cons: car very expensive and charged more than the advertised price

Cons: No one at counter when arrived at specified pick up time. After paying only was told car was 1 hour away so had to wait for over an hour with small children. Wasn’t called to be told car was ready. Car wasn’t cleaned properly and wasn’t full of petrol.

Pros: Friendly staff, patient clear explanations, no judgement or rushed answers, offered all options and details about each option.

Cons: Had a bald tyre I needed to replace myself, car has some rattling which is very unnerving for the whole trip, glad it didn't breakdown.

Pros: 9/10

Cons: not applicable

Pros: Straight forward service

Cons: Nil

Pros: Fast clear explanation & hassle free transaction.

Cons: Difficulty finding rental desk from arrival for first timer.

Pros: Get new car . Inside clean , tidy and not smelly.

Cons: WHEN I ARRIVED THERE TO PICK UP THE CAR, IT DID NOT MATCH THE DESCRIPTION OF WHEN I BOOKED IT AND THE STAFF THERE WERE REALLY UNDERTRAINED AND WERE JUST MAKING UP RULES AND IDEAS JUST TO MAKE ME STOP ASKING MY CONCERNS!!!! PLEASE PHONE ME!!!!!! I NEED TO COMPLAIN!!!!!

Pros: Not 100% satisfied. The agent wasn’t there at the time of pickup, I had to call the and waited about 30mins till someone showed up to help me out. The car is old with over 145k miles on it. The car Didn’t seem as advertised. The agent was courteous. However, I don’t think i will rent a car from this company again.

Pros: We'll used this agent while comeback to KL

Cons: Nothing

Pros: Great service with outstanding staffs

Pros: They helped out straight away on the first day. We had an issue at a service station, which was resolved through their help.

Cons: Getting to the car rental desk at KLIA1 was not obvious. The airport needs better signage. Car Asia have a dicument to help you navigate to the desk but you need local internet. Recommend sending the document 48 hours before pick-up for international renters.

Cons: The GPS was not up dated.

Pros: Friendly agent that will contact you hrs before pick-up and also guides you through the process.

Cons: Booked a honda city but end up getting a toyota vios

Pros: They waited for me even though my flight arrived late

Cons: the tire was losing air

Pros: Good cleaniness

Cons: Should provide a final payment amount online and upon collection. A different price change by 100rm

Pros: good service

Cons: difficult to find the parking space of Galaxy Asia when i returned the car and might be too early to return at 0730 which no one was on duty

Pros: Great customer service, very helpful when taking the car and provided information on touch n go and speed cameras.

Pros: The confirmation pdf said pickup car at Block C…when actually we had to pick up car at Block D

Pros: nothing likeable

Cons: poor service

Pros: have manual guide for foreigner

Pros: Nothing

Cons: Everything, they don't have an office. They work from a vehicle. Car wasn't ready on time and we had to wait. The car had very high mileage but we did not have car troubles, so that was good.

Pros: Service is good, car was clean

Pros: car must be gotten ready and checked deeply before rental.

Cons: contact persons must be more friendly.

Pros: they were efficient and friendly

Cons: had a tough time finding them at the airport

Pros: Good customer service. Car was in excellent condition. Car was ready at pickup point.

Cons: Should provide facility to pick up car earlier than the official opening hours in airport pickups. Had to wait 3 hours for opening time due to early aircraft arrival.

Pros: The car interiors was totally disappointed .. the seat full of stain n dirty … never again will book it …

Pros: Nothing to like about.

Cons: Car wasn’t in a good condition. Had some problems with braking, and acceration. Pick up counter wasn’t present. Payment doesn’t tally with what’s reflected on booking confirmation form. (Paid more than what’s reflected) and was charged extra 600 ringgit without informing on a scratch even if I bought insurance.

Pros: the staff.

Cons: communication.

Pros: returning during non office hours is easy, just drop and go.

Cons: Galaxy Asia Car does not have a counter at my location of pick up, have to spend time to call and wait for them.

Pros: The agent was responsive and friendly. Thanks.

Cons: The car pick was far away from the arrival hall. The deposit of RM 1,500 took a long time to be refunded about 7 to 14 days. I thought 3 days is good if the car is returned in good condition. Thanks.

Pros: Car is clean, and no cigarette smell.

Cons: Did not see the option of picking/returning car from/to terminal 2.

Pros: Cheap but have extra charge 6%

Cons: No counter. not efficient need to call and wait. sometime nobody answer until call for 5 times.

Pros: The staff and supervisor are helpful, friendly

Pros: Good

Cons: Parking area quite dark

Cons: The amount of deposit being held is a bit too much!

Cons: cukai car sudah terlambat, jadi kena denda polis

Pros: Friendly and helpful

Cons: None

Pros: Can't find it

Cons: Please keep the car in a good condition for rental, my experience is not so good because the car not really clean when I pick up and a lot of scratches, the main problem is KL should have rainy weather every day, but the car windscreen is not good for raining and the rubber wrip is doesn't work when it is raining, after I pick up the car into klcc it started raining when I know it is didn't work was too late

Pros: Staff were extremely helpful and efficient on pick up

Cons: No-one available to give car back to on return

Cons: The car that I got was not what I booked and the replacement car that I got was disappointing. I could’ve gotten the replacement car at a lower rate if I had known that the Honda BRV would be replaced with a Toyota Innova.

Pros: It’s very very lousy and dishonest .

Pros: Nothing

Cons: They didn't provide the car class booked as they didn't have any cars available. We had to settle for a budget car, although it was cheaper we wanted a SUV as that is what we had booked. If they didn't have a SUV available they should not have taken the booking

Pros: Helpful. Good service. Got what you paid for. No frills. But great!

Cons: Nothing bad to say.

Pros: Good. Good response time.

Cons: The car wasn't ready at my arrival terminal even though details were given.

Pros: Personalised service, with Anderson arranging convenient times for pick up and drop off, and clearly explaining terms and conditions. No bad surprise and good service.

Pros: Very personal service with unasked but very friendly and handy extras like a navi and e toll device.

Cons: Nothing. Neverything very fine