GaldieriRent at Catania Fontanarossa Airport

Pros: L auto non idonea alla categoria suv

Pros: Quite efficient in processing

Cons: None

Cons: People work very slowly, and don´t take into consideration the client. There is no support and the staff isnt thoughtfull towards someone paying for the service. Overall, terrible experience specially for the price payed

Pros: Convenient to drop of the car.

Cons: Picking up the car took a long time due to short staff and long queue. I was given different car to what I have chosen in the first place!

Pros: Nice people

Cons: They wanted us to get another insurance.

Pros: Less of a queue than other companies.

Cons: Tried to sell us top-up insurance cover and breakdown despite having paid for full cover via the website.

Pros: Nothing at all

Cons: 1) Took a very long wait to get the car 2) While we were in the queue several customers who had collected their car came back to complain that there was something wrong with their cars. This was not a good sign. 3) Once we got the car, it was dirty inside and out 4) Air-conditioning did not work properly it was blowing out warm air 5) Most importantly and most annoyingly the car electrics would cut out and we would have to wait 10 minutes to try ignition again , was worried each time we used car

Pros: They were helpful and friendly.

Cons: Car was in poor condition. Warning lights constantly on, all sorts of alarms beeping all the time. Was always concerned the car was going to die on me.

Pros: Drop off was perfect the lady extremely helpful.

Cons: Picking up was a pain because the agents weren't paying proper attention and we had to wait long.

Pros: Super easy and clear communication, easy to find and easy to return.

Cons: Insurance is very expensive

Pros: Nothing

Cons: You take my money and didnt give me a car, so you cheated me

Pros: Very good - better than some majors

Cons: N/A

Pros: Fast and efficient

Cons: N/a

Pros: The representative was great, it was just trying to find the place was frustrating

Cons: When returning could not find out where to go and the rental return person to check out

Pros: Easy car picking and dropping. The car was new without any problem. Really nice staff.

Cons: The car didnt have spare tire.

Pros: Sweet service

Pros: Friendly representatives, big car, everything went well.

Cons: Communication with car rental. Absolutely no answer on the phone or messages. Time spent for dropping the car.

Pros: Fast return, good service.

Cons: Slow on receiving the car and we found a cigarette butt in the car after receiving.

Pros: Agents were very helpful at pick up and drop off

Cons: There is no queueing system at the Galdieri desk and people spend too much time when they do formalities. Seemed a bit chaotic.

Pros: Check in for me was relatively painless as there was not many people waiting when I landed. However there was only 1 person on the desk and a line did start up behind me.

Pros: Service was ok but slow.

Cons: Very slow and clumsy. Didn’t like the hard sell on additional insurance. It would have been twice the price of the car hire and 10 times what I had already paid

Pros: They didn’t provide any declined credit card I used with them 2 months prior just because I didn’t want to buy their expensive insurance package

Cons: Nothing, wasted money, a lot of time and nerves seriously advice anyone against using them

Pros: Everything was perfect, they were friendly and quick.

Cons: They could write the requirements for returning the car on the door of the pickup office, so I would not have to make a phone call.

Pros: Please give my deposit of 100 eu back

Pros: agency within the airport.

Cons: car return - almost impossible to find the place! took us almost 30 minutes to find the exact road, that was not marked properly. We made a reservation for one car, and got another car.

Cons: Ten samochód nie jest w stanie podjechać pod górę. Nie ma siły. Zepsuł nam urlop

Cons: Mi hanno venduto una polizza aggiuntiva non necessaria (soccorso stradale) facendomi credere che non fosse inclusa in quella acquistata con DiscoverCars. Avendo acquistato la polizza DiscoverCars diversi mesi prima non ricordavo questo dettaglio e ci sono cascato.

Pros: Agents were very nice and the check in and check out was efficient.

Cons: The exterior of the car was quite dirty when we picked it up.

Pros: One of the best rental experiences I’ve had! Everyone was friendly, no wait ever, information all very clear. Will definitely use them again at the next opportunity.

Pros: They tried to accommodate us .

Cons: It was very slow to pick up the car we waited and hour in line .

Pros: Personale molto gentile e disponibile, macchina in ottime condizioni e pulita, ho già prenotato due volte con loro nell’ultimo mese e mezzo, riprenoterò sicuramente.

Cons: The car rental return opened at 8 am which is late for morning flights

Pros: Fast, efficient, no fuss

Pros: Good value - low cost

Cons: Check for scratches and photograph, was told no scratches brand new, but a lot. Also fuel policy is full to full, it was 5/8th full, I returned it 6/8ths full and was questioned, again fortunately I took a photograph so was OK.

Pros: Price

Cons: Lack of upgrade option

Pros: Car was fine Agent dealing with return was good, and easy to deal with

Cons: Being told that Brexit made life difficult for English people. Hard sell of ridiculously expensive full insurance 50% mark-up for being over 59 minutes late collecting car, and for agent trying not to tell us about it General attitude of agent when picking up car

Pros: Szybkie oddanie samochodu.

Cons: Obsługa przy odbiorze bardzo słaba. Po przygotowaniu dokumentów czekaliśmy na odbiór samochodu ok. 1 godz. Tak 1 godz.!!! Obsługująca osoba, która nie była uprzejma nie potrafiła odpowiedzieć kiedy będzie samochód. Za każdym razem mówiła, że za 5-7 minut. Po otrzymaniu kluczyka zostaliśmy odesłani na ogromny parking (kilka firm) i szukajcie sobie samochodu. Proste naciskanie pilota od samochodu nie było skuteczne z uwagi na wielkość parkingu i ilość samochodów.

Pros: Efficient, very good communication. Honest.

Cons: The pricing ended up be much higher than the original booking made with Discover Cars. Because of the original insurance coverage included with the Discover car booking, we opted for a more thorough insurance coverage directly with GaldieriRent and lower deductible.

Pros: Good cars

Cons: Long time to settle things

Pros: Very good provider

Cons: Previous renters were smoking in the car and the car, though clean, reeked of an old cigarette smoke

Pros: Rental agents very polite and kind , they gave maximum assistance during some disruption at the pick up.

Cons: we had some trouble for pick up as there were some disruption to to weather, nothing to do with the car rental.

Cons: 1. they almost wanted us to use their insurrance and conditions. 2. they were not flexible for car rental selection. 3. they did not respond when we requested to postpone time of drop off.

Pros: The staff is very helpful

Cons: nothing

Cons: La venta casi obligada de un seguro ya contratado con Discover.car. La tardanza para recoger el coche.

Pros: We had some damage to the car and they dealt with it pretty straightforwardly. We had waived the coverage so not relying on their insurance but our credit card coverage. Hope it works out fine.

Cons: They said the protection I bought from Discover cars didnt take, and wanted me to put another 100 Euro to have their protection, or else I'd pay outrageous amounts for every scratch (500Eu), flat tire, etc.

Pros: Galdieri Rent refused my card. So, please get backup my money.

Cons: Galdieri Rent refused my card. So, please get backup my money.

Pros: The employees are very gentle and prepared, also the car was very good, new and very good on petrol, and when I called the worker to check the car at the parking he came straight away. Very efficient. For my trip was better pick up the car on terminal c. Very good in matching price/quality.

Cons: To pick up the car the process is a little bit too long,30minutes. No spot left to drop off the car. Also Galdieri is in the car building but there is not sign outside. If you go directly in the parking there is a bar code to scan that tells you where they are located.

Pros: Good car and fair price.

Cons: N/a

Pros: Overall, perfect service. Careful service and customer care.

Cons: The only reservation is that the car I got was worse than I expected. From the beginning I wanted the smallest one possible, but of a good quality and brand - but I was offered an SUV... It was nice, because it was better, but when I refused - I had to take the one they had, which was quite weak - not my choice.

Pros: The colour

Cons: The car was changed to a larger one as the original was too small. It had done 34,000 miles so was a bit tatty.

Pros: Everithing was clear and well explained.

Cons: They tried to blame me for pre-existing scratches and damages not reported in their check in report. Fortunately, I had carefully photographed the entire car at the pickup.

Pros: Good value Will recommend

Pros: Efficient, had a problem with car issues. Staff quickly supplied anot car.

Cons: Issue with first car should have been should have been noticed prior to releasing the car.

Pros: Friendly helpfull staff

Cons: The description about how to find the pick location desk was not clear.

Pros: The service at GoldieriRent at Catania Airport is worth 5 stars, thank you Giuglio!

Cons: L'auto aveva dei graffi nella carrozzeria.

Pros: cost and car were as expected

Cons: difficulties adding second driver if person n to present at pick up car was not very clean took a while to process pick up

Pros: When we needed help they were very responsive and even processed our insurance claim which was approved within 24 hours

Pros: Nothing

Cons: Unhelpful staff. Didn’t bother to help at all. I’ve cancelled my booking and went to another company on the stand next to them.

Pros: Picking up and dropping off the car was quick and easy, the condition of the car was excellent, the staff were helpful and friendly.

Cons: It was a little confusing that there were extra insurances offered by both Discover Cars and GaldieriRent separately.

Pros: I got the car I expected

Cons: They tried to do the big sell on insurance for another €300 when we picked the car up even when I told them I had my own. It took around 30 mins for them to do the paperwork too. During our stay someone drove into the car while it was parked. We obtained all documents from the other party who admitted fault. Informed the car hire company who said we had got everything they need. But on returning the car we still had to pay over €850 for the damage even though it wasn’t our fault.

Pros: Nothing. It took an unbelievable amount of time. Your agents and services are unbelievably inefficient!

Cons: Everything. You have no signage at the airport. It was impossible to find our car, then nearly impossible to return it, causing us to almost be late for our flight. We will never rent a car there again and will tell everyone we know the same. You should be ashamed!

Pros: The staff was nice but taking a lot of time to pick it up . Needs more to staff

Cons: The blocked money still not released after nearly 3 weeks. Not ever happens with other companies

Pros: Fast and easy to check out with the vehicle.

Cons: Difficult to find the drop off and needed to go inside to find someone to inspect the vehicle upon return.

Pros: The team is efficient and customer oriented

Cons: Drop off area is not attended, you need to go back to the rental station to start the return.

Pros: The car was what I expected.

Cons: Took along time for us to find it, then a long time to get the car. Then to find the car we had to do it ourselves. Also got lied to about the condition of the car there was scratches on the car before I picked it up but they said there wasn't.

Pros: Price and quality of the vehicle

Cons: Little difficult to find the office and parking area

Pros: extremely long waiting time, difficulty findning the rental office and drop off point

Pros: See above - summarises all

Cons: They did not provide a service. Left us high and dry despite a delay - no communication, nothing. Would never use again

Pros: Drop off was quick.

Cons: Pick up took time and the charges for insurance was really high for the car category.

Pros: Correctness

Cons: Everything ok

Pros: communication

Cons: The deposit amount. It starts from 800 Euros to 1200 Euros depending on the car.

Pros: The agent was very efficient, prepared the required paperwork quickly and we were ready to go.

Cons: Nothing.

Pros: Pleasant

Cons: Trying to up sell on insurance. Not too pushy though.

Pros: very professional

Pros: They charged us double what we were quoted from discovery cars and told us we should of never booked with this broker

Cons: Doubled our price on arrival … total scam

Pros: Good communication, the front office guy came wit us and schowed the car, we checked it together.

Cons: By bringing back teh car, for me it was hard to find the entrance

Pros: Good service

Cons: Nothing. To be honest

Pros: kindness of agent on the desk

Cons: finding the car on parking

Pros: The car was as published, new and clean. The agent didn't try to sale more covers, after explained that I buy the full cover from Discover Cars.

Cons: only one agent gave service, so it took a lot of time to get the car.

Pros: The helpfulness of the staff, the quality of the vehicle and the price were excellent.

Cons: I think that the procedures for returning the vehicle would be faster if there was also an employee in the parking lot.

Pros: Personne n'est venu avec nous pour nous montrer l'état de la voiture et surtout savoir où elle était garée, on a perdu 30 minutes à la chercher, sachant que l'on est allés demander de l'aide 3 fois.

Cons: Personne n'est venu avec nous pour nous montrer l'état de la voiture et surtout savoir où elle était garée, on a perdu 30 minutes à la chercher, sachant que l'on est allés demander de l'aide 3 fois.

Pros: Nothing. The guy at the GaldieriRent was pushing to cancel the extra insurance I purchased via DiscoverCars and wanted me to pay "special offer for me 350 Euro extra for the insurance" he was saying that the insurance purchased via DiscoverCars was a scam and I would never get any help. He was supporting himself with some policy, which he refused to give to me, He said in case anything happens I would have to pay large amount of money.GaldieriRent never gave me policy in English only in Italian

Cons: GaldieriRent never gave me policy in English only in Italian. We have called to ask for policy in english, was told this would be sent over in email the next day, never received anything. I am glad the car is now returned without any issues whatsoever, waiting for my deposit back and will definetely never use GaldieriRent again. I don't think they are serious, the guy did sound more like a scammer at GaldieriRent, he was saying the same about DiscoverCars that you are scammers. NEVER AGAIN.

Pros: Quick drop off

Cons: Took long to get car initially. Issues with the printing and system very slow. Did not inform me that I required International driver’s license

Cons: They tried to get force us to but more insurance that we dont need, and thereby doubled the price. We only had debitcard and that was a problem apparently. We had to pay by creditcard or pay double amount with debitcard.

Cons: We were also told we should go and fill up the car as it wasn’t ‘full enough’ when I told them I’d just topped up the car at most recent petrol station, they recommended I went to put even just another 50cents in to ‘prove’ it was full!!! When returning the car- h

Pros: Courteous and efficient

Pros: Very helpful staff, the car was in perfect condition, almost new, I've received the exact car model, very fast pick up and drop off

Pros: Friendly staff and easy to deal with especially Mrs. Vanessa Grancagnolo.

Cons: Brand new cars and very clean .

Pros: very friendly staff! hassle free renting.

Pros: Very friendly staff, new and clean car.

Cons: It was a bit challenging to locate the service desk - better put another sign on the big board before the building.

Pros: Friendly and helpful staff

Cons: Slowness