Garage Nr1 at Split Airport

Pros: friendly helpful staff

Pros: Our car was practically new, was clean and ready to go.

Cons: There were so many unexpected extra charges at the rental desk that I felt like I was being hustled. 100€ to drive outside Croatia. 100€ for extra driver over 70 years. Extra for full coverage. It more doubled my car rental.

Pros: Stress free pick up and drop off. Staff very friendly and great to deal with. Car was perfect

Cons: Stress free pick up and drop off. Staff very friendly and great to deal with. Car was perfect

Cons: start to end they are horrible with horrible service

Pros: Car upgrade.

Cons: Explanation about extra insurance.

Pros: Good price compared to others, appropriate vehicle selection

Cons: Upselling insurance and fuel, tried to get us to prepay 89 euro for fuel fill on a 45L tank and tried to tell us it would be cheaper than station (basic math says no)

Pros: When we picked up the car the representative was extremely rude so I will have to say that the service was terrible. However when we dropped of the car we were helped by someone else and he was very friendly and easy going.

Cons: The representative was extremely rude. He was talking down to us the entire process and his communication was rude in general. When we got the car he told us to film it, however when we started filming he screamed at us that we can’t do that. We didn’t feel safe and thought we were getting scammed. I would never in my life recommend this dealer to anyone I know.

Pros: Got a brand new vehicle at a great price.

Cons: Address provided wasn't accurate. Need to follow written directions.

Pros: Very unprofessional and scammers.

Cons: Tried to overcharge me and very poor customer service. Never go with this rental company.

Pros: Fast efficient close to airport terminals walking distance car was new and clean

Cons: Directions poor on google maps and address and instructions hard to follow. Trying to upsell items on the collection

Pros: Good car.

Cons: Trying to sell me additional features. I was persuaded to opt for fuel… which was a waste of money really.

Cons: Everything is fine. we got the car almost brand new. fast car reception and delivery. Explains everything clearly.

Pros: fast, precise service, everything well explained on site

Pros: I liked that they offered to drive us back to airport after returning vehicle.

Cons: All the extra insurance costs.

Pros: Super responsive team.

Cons: We received a better car as expected.

Pros: Nothing at all. Very shady and trying to upsell at any cost.

Cons: Every aspect.

Cons: See above. Dishonest company, borne out by the google reviews that I unfortunately only read after we used the company.

Pros: Request for additional fees

Cons: Find the fault with Discover car for not requesting full disclosure on charge structures in Croatia, and likely other similar cases/countries

Pros: Great service and how smooth it went

Cons: Nothing

Cons: Feel like they scammed us because we didn’t know what we was doing. Made us pay an extra €190 than what we was quoted. And wouldn’t let us change drivers or add drivers.

Cons: Place of pickup and drop-out was not in directly place. It's a bit confusing where the exact place is, because in maps locstion was a bit different.

Pros: Things went smoothly and the staff was friendly

Cons: Felt some pressure to buy additional services

Pros: Service provider was very good, provided new car which clean and properly maintained.

Cons: Car seat which was provided to me had no ISO fix, would have been good if they give iso fix as you are charging good amount for it. Also while handing over it would be good if you explain important features of car, I requested for it but was denied.

Pros: Very friendly, very professional staff committed to ensuring a smooth and pleasant experience

Cons: Nothing

Pros: Drop off agent in Zagreb was great

Cons: Extra fees for traveling to Slovenia

Pros: Smooth pick up and drop off

Cons: Post code didn't take us back to the office.

Pros: We were suplplied with a VW Golf, that only had 5000 kilometers on the odometer

Cons: Although we had purchased 100% insurance through Discover Cars, they insisted that we would have to pay the first $5000 deductible if any damage occurred while we had the car.

Pros: Fast and friendly

Pros: The car we got was almost new and clean. Returning the car was smooth and uneventful. We had a very positive experience with this company.

Cons: Security deposit was refunded in one week.

Pros: Nothing

Cons: It’s an absolute disgrace that they reserve the deposit up to 4!! Weeks on your creditcard. I was forced to lower the deposit by paying extra rent. They also wanted to give me a very ugly van/bus Eventhough I rented a cute car. I had to seriously complain a lot that I wanted another car. I was on a trip with a friend and didn’t accept to drive around in a clownesk car.

Pros: I didn't rent a car. Cancelled the transaction

Cons: I didn't rent a car. Cancelled the transaction

Pros: The car was good

Cons: It has been already almost 2 months and the money of the security deposit didn’t came back to my credit card. Also, on the delivery, the person tried to trick me with a supposed scratch, luckly I had a video of tge car

Cons: Absolute rip off artists, just trying to grab tourist money!! Charged me for a barely visible scratch that I did not make while driving the vehicle, €437, something any major rental car company would never notice or charge for. What I had thought was a daily insurance payment, was instead by their definition a payment to reduce the deposit. Who has ever heard of such a thing? I am disgusted and lodging a fraud dispute with my credit card company.

Pros: Very friendly people. The car was almost new and comfortable.

Cons: High deposition if you didnt choose to pay extra.

Cons: I bought full insurance per discover cars. They proposing full insurance additionally and said that I will be without insurance, every scratch will be 350 eur. In accident if I will not guilty anyway I will pay for damages. I will never recommend this company to anyone. I am still waiting for deposit return.

Pros: Quick, efficient and friendly.

Cons: Nothing

Cons: Agent sold us different options that were totally useless. He cheated us on gasoil price/taxe to try to sell us one option, he sold us a boat permit which is completely unknown in Croatia (we asked to maritim and police agents), he sold us also additional driver which were useless as well. He was rude and started to be agressive when we asked questions. We tried to call Dubrovnik Office many times but nobody picked up the phone. I will open a claim, this method is dishonest.

Pros: Very Quick

Cons: Nothing

Pros: Very fine service at pickup and delivery when I finally got there.

Cons: Had to call several times to the Split airport agent with no answer. After 10 minutes, he called back. Directions for drop off in Dubrovnik were false, the site was not together with the main companies, but at the other side of the highway. Luckily a man from another company could guide me there.

Pros: No complaits!

Cons: -

Pros: We were picked up from the airport within the reasonable time and the car was almost new, nice and clean.

Cons: The man was very pushy about buying their excess insurance and they charged me extra to allow the car to go on a ferry even if we were not crossing the border.

Pros: Excellent value

Cons: Too much hassle declining excess insurance as already paid my own. Plus petrol tank deal is not good

Pros: Good and fast

Cons: You have to make foto’s of the car. So that the deposit will not go

Pros: There was nothing to like

Cons: We didnt get the car because the guys in the rental desk wouldnt accept our creditcard - unless we paid the double amount

Pros: Nothing- not that friendly. Lots of unexpected extras

Pros: We liked the personal service of your staff members on arrival & departure. We would like to mention Zvone & his colleague, (no name)

Pros: Väldigt dåligt företag otrevliga personal. Fick betala extra och det är utanför terminal.

Cons: Inget speciellt

Pros: Quick collection from airport

Cons: Extra charges and waiting 30 minutes on returning car.

Pros: The car was clean but and working fine although wasn’t the one we booked

Pros: Very welcoming staff, picked us up from the airport and transferred to the car pick up location. Very efficient.

Pros: Service was great!

Cons: The pick up adress was wrong

Cons: The car provided was quite in line with what had been selected.

Pros: Nothing

Cons: Tried to sell lots of hidden extras on pick up which we did not want or need, alleged damage to the car on drop off, was not actually Discovery cars at the airport but a 3rd party company we had to phone and wait for driver to take us to office.

Pros: Brand new car, very friendly staff

Cons: Cross border permit expensive at 100€