Downtown, Dubrovnik, Croatia
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Garage Nr1 in Dubrovnik (Downtown)

Obala Stjepana Radića 38
00385914094452
Pick-up instructions
Office is in hotel Petka - next to the reception.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:08:00-19:59
Tue:08:00-19:59
Wed:08:00-19:59
Thu:08:00-19:59
Fri:08:00-19:59
Sat:08:00-19:59
Sun:08:00-19:59
Period outside of business hours
Mon:00:00-07:59; 20:00-23:59
Tue:00:00-07:59; 20:00-23:59
Wed:00:00-07:59; 20:00-23:59
Thu:00:00-07:59; 20:00-23:59
Fri:00:00-07:59; 20:00-23:59
Sat:00:00-07:59; 20:00-23:59
Sun:00:00-07:59; 20:00-23:59
Holidays (Office closed)
December 25
January 1
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Volkswagen Polo
10/18/23

Pros: Pickup was pretty simple. The agents were friendly and knowledgeable, and we were in and out quickly.

Cons: Drop off was a nightmare. We had a miserable time trying to find the office in Zagreb and were unable to get anyone there to answer the phone. It was a stressful couple of hours.

United Kingdom
Hyundai i20
9/26/23

Pros: Price for base use as per quote.

Cons: Agent shouldn’t ask if you want extra insurance when you already have comprehensive. Prices for going into other countries or on ferries should be clearly stated up front

Canada
Opel Crossland X
8/9/23

Cons: They tried to scam me in every possible way. First the guy at Garage Nr1 in Dubrovnik tried to charge me €100 extra for “cross border charge” if I wanted to take the car to Montenegro. Another rental company right beside this shop, didn’t charge anything extra when I asked them. Upon returning my car at the Garage NR1 location in Split, they found some scratches on one of the rims and blamed it on me. They hadn’t indicated this scratch on the pre inspection so they made me pay €375 for it….

United Kingdom
Opel Crossland X
7/25/23

Pros: Nothing

Cons: I rented a car from Dubrovnik to Split and it was the worst experience I’ve ever had in my life. Car rental pickup was closing before my pickup time and the office was a shack inside a mall. The agent tried to upcharge us on everything (€80 extra for “Bosnia” travel) which was a complete scam as it was not required. On drop off in Split, it was inside a dingy car wash where they pointed out a spec under the front bumper and charged €500 for the repairs and delayed me so much that I had to pay to

United States of America (USA)
Volkswagen Polo
7/8/23

Pros: Very nice staff. Explained features and gave instructions thoroughly.

Portugal
Volkswagen Up
10/18/22

Cons: They try to send us fuel, telling that near Zagreb airport we don’t have fuel post. Not so professional. The guy didn’t explicate us the address of drop off and we got lost half an hour.

Croatia
Peugeot Traveller
10/4/22

Pros: Great van, excellent staff

United States of America (USA)
Opel Crossland X
9/17/22

Pros: He was straightforward and very helpful. Trustworthy and honest. We told him we weren't going on the islands with the car but then we had a change of plans. We called him, he answered immediately and said it was not a problem. "today for you it's free". Just a pleasure to work with. We were late and he had to drive back to the office to meet us and did not complain at all. We felt horrible. Love the green machine!!! Thank you for everything!

Cons: Nothing

Latvia
Volkswagen Polo
9/5/22

Pros: Good value for money.

Cons: Drop off procedure can be simplified more but still is ok.

Australia
Volkswagen Polo
8/18/22

Pros: Fantastic service, easy to deal with. Honestly thought it was too good to be true and we would get stung but the whole experience was true to word and easy. Highly recommend!

United Kingdom
Volkswagen Golf
8/17/22

Pros: Quick and quibble free.

Cons: No issues.

United States of America (USA)
Opel Crossland X
8/16/22

Pros: Easy rental process with very friendly staff.

United Arab Emirates
Hyundai i20
8/7/22

Pros: Excellent cars and easy to deal with.

Cons: All good. Nothing to complain about.

France
Volkswagen Polo
8/5/22

Pros: Fast and efficient processing of paperwork, brand new car provided, good value for money.

Cons: Nothing to mention.

Spain
Volkswagen Up
7/18/22

Pros: Nothing

Cons: The employee there was a bit rude and did not allow me to pay with Debit Card

United States of America (USA)
Opel Corsa Hatchback
6/16/22

Pros: The manager who checked me in and out was super excellent, really was on top of every detail, and he was very witty! He had me laughing. The young man who walked me to the car went around the block with me driving to ensure I was comfortable driving it.

Cons: Everything was great, can't think of anything to improeve.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 950.00), Theft Protection, Third Party Liability (TPL), VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 23.

Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 71.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Cross-border policy
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.

Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom, San Marino.
Additional charges will be applied in case the car is crossing state or region borders.
Information on the exact fee amount is available by request. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.

Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  08:00 - 19:59
Tue:  08:00 - 19:59
Wed:  08:00 - 19:59
Thu:  08:00 - 19:59
Fri:  08:00 - 19:59
Sat:  08:00 - 19:59
Sun:  08:00 - 19:59

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