Munich Airport (MUC), Munich, Germany
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Global Rent a Car at Munich Airport

Terminalstrasse Mitte, 85356 München
0049 892 035 230 517 / 0049 89 203 523 050
Pick-up instructions
Terminal 1-please find the Buchbinder / Global Rent a Car counter in Car Rental Area at Munich Airport Center. This area is located between both Terminals. Terminal 2-please find the Buchbinder / Global Rent a Car counter in Car Rental Area at Munich Airport Center. This area is located between both Terminals.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:
08:00-22:00
Tue:
08:00-22:00
Wed:
08:00-22:00
Thu:
08:00-22:00
Fri:
08:00-22:00
Sat:
08:00-22:00
Sun:
08:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Israel
Skoda Kodiaq
10/15/22

Pros: Service provided by Europcar was easy, simple and had good customer service. They mentioned that the car I requested is not even available in their inventory which was surprising but the offer a great alternative without adding any extra

Cons: I actually got the service from Europcar. This was very confusing and took me almost an hour to figure this out that Global was actually Europcar. In addition I was told that the “full coverage” I thought I paid for was Actually only basic and I ended up adding more money to get the all round coverage which is what I wanted in the first place
Greece
Opel Insignia Stationwagon
10/15/22

Pros: Very kind professional and experienced personnel.
Norway
Fiat 500
10/7/22

Cons: Global Rent A Car did not have a desk at the airport anymore and had turned into Europcar. The bill came from a company called Buchbinder and I was charged an extra and unexpected 144 euros
Ireland
Opel Astra
9/27/22

Pros: Very straightforward

Cons: No problems
United Kingdom
Hyundai i20
9/16/22

Pros: Global Rent a Car sold me a deal online but cancelled it when I turned up at the desk.
Israel
Skoda Octavia Combi
9/4/22

Pros: Basically there the process went well. I got the car that I order in a driving condition.

Cons: I think there was lack of human resources at the agency of pick up. I took quite a long time to get the car and it was hard to find a service person for question about the car. The main problem is that I got a car with some alerts about its maintenance and it took 5 days until I got a service that came to check the car. The problem could be solved immediately by phone with the information I've sent on my first complain.
United Kingdom
Opel Crossland
8/25/22

Pros: Car was great. It ran out of battery one day and Europcar sent out an engineer within an hour to restart it.

Cons: Wasn't clear in email which desk we should go to - had to ask someone from another car rental desk, who knew that we had to go to Europcar. Was hard finding the number to call for road side assistance.. had to go through UK desk
Finland
Hyundai i20
8/24/22

Pros: Insurance cover unneccesay by Discover Car
Belgium
Hyundai i20
8/23/22

Pros: Not much, the car worked that is probably it

Cons: Extra paypent for driving to austria (whilst munich is near the border of austria). Long waiting que, could not find rental office since it said europecar. Understaffed. Technical problems, …
United Kingdom
Fiat 500
8/19/22

Pros: Very friendly

Cons: N/a
United Kingdom
Hyundai i20
8/8/22

Pros: Cheap

Cons: Long queue. Confusion over collection. Aircon not working.
Tunisia
Hyundai i20
8/6/22

Pros: Zéro

Cons: S'agissant d'une filière de Europcar, dont je suis check-listed chez eux pour un problème qui date depuis longtemps et que je ne suis pas fautif à l'époque, l'agence de location aurait dû me delivrer la voiture à ma présence au guichet que j'ai dû mal à trouver à l'aéroport de Munich car il nvy aucune indication de Global rent à car et je ne savais pas qu'elle est liée avec Europcar, puis le problème sera résolu à posteriori pour ne pas gâcher mes vacances. Discover informé mais pas réaction
Saudi Arabia
Seat Alhambra
7/28/22

Pros: I picked the car from Eurocar.There was not a representative of rent a car . The also charged more

Cons: There wasn't a representative of rent a car
Saudi Arabia
Mercedes Benz Vito
7/16/22

Cons: The man trying to take more money
United Kingdom
Opel Crossland
6/11/22

Pros: Emailed receipt of the report on condition of car before flight home.

Cons: Car dashboard referred to a service being 10000 km overdue,
Cyprus
Opel Astra
5/1/22

Pros: Easy drop off, best I have ever used.

Cons: Bit pushy with Insurance selling.
United Kingdom
Opel Astra
4/22/22

Pros: Easy booking and collection / drop off at Munich airport.
United Kingdom
Jeep Compass
3/31/22

Cons: first car was in a very bad condition. additional charges to drive to Austria are unnecessary
Israel
Renault Trafic
3/20/22

Cons: The company that was in the order is no longer exist! Global car.... Is europcar. Change the name...
United Kingdom
VW Sharan
3/1/22

Cons: Europcar (the global rentacar desk was closed) forced an 'upgrade' on us that we did not want. We booked a car but were provided a huge van that was much less suitable for our requirements. They told us that there were none of the cars we booked available, despite the fact we could see one in the carpark. The first van they provided had multiple errors and was unsuitable for driving. When we attempted to exchange it, the staff at the Europcar desk were rude and dismissive.
United Kingdom
Jeep Compass
2/25/22

Pros: They didn't exist anymore. Europcar absorbed all services.

Cons: They didn't exist anymore. Europcar absorbed all services.
United Kingdom
VW Touran
1/28/22

Pros: Can't comment; they weren't there and Europcar dealt with it instead.

Cons: They weren't there and instructions about the general hire period from the person who dealt with our car were not forthcoming. Car category was 'VW Touran or similar'. A Skoda Octavia is not similar. It was a nice car, but not what was expected.
United Kingdom
Mercedes Benz Vito
12/29/21

Cons: Poor spec of car. Car wasn’t really similar to what I ordered
Israel
Opel Crossland
10/7/21

Cons: Hi, During the rent i had to change (not to add) the driver. I phoned Europecar customer service to find out the cost and what should be done. I was told it could be done with out any cost. The "new" driver must come to a Europecar agency and show his driver license. Because it was a Sunday the nearest Agency was 200 KM away in Munich airport. We drove all the way. when we got there the employee told us we were miss informed and it will cost us 62 Euro. I phoned Europcar .....
Finland
Ford Focus 5d
6/25/20

Pros: Good car, nice service

Cons: First car that was offered didn't have a GPS that I had paid for. Got another ( bigger) car for the same price instead. Only thing to complain about was the extra time spent due to this operation.
Norway
Renault Clio
3/4/20

Pros: The cleanliness

Cons: The fact that you are required to deposit 1000 euros from your credit card, and if not then you MUST buy their insurrance even if you have your own.
Australia
Opel Crossland X
1/23/20

Pros: Nothing. The service was appalling.

Cons: Abrupt, disinterested and clearly bored with tourists. No service at all at the car itself - we had to find the car which we had hired which took half an hour walking down the aisles pushing the remote open button to see which lights reacted.
Australia
Skoda Octavia Combi
1/15/20

Pros: The initial car I booked was not available, we were upgraded to an even better choice, the car was excellent, everything went smooth
Romania
Ford Focus 5d
12/30/19

Pros: Fast, no queuing time.

Cons: The car itself had many scratches which were not present in Global Rent a Car's system that I needed to show to the representative at return time. Also, one of the scratches I was lucky not to be asked to pay for because I did not see it initially, but I made a photo where I was able to prove it was there initially.
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Munich Airport (MUC), Munich, Germany

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Driver's country of residence is United States of America (USA) and age is 30-65

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  1. Car Rental
  2. Germany
  3. Munich
  4. Munich Airport
  5. Global Rent a Car
 
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