Goldcar at Alicante Airport

Cons: The Gold Car employee made me pay for additional car insurance which was much more expensive than discovery cars. He claimed he didn't know what was in the already paid insurance

Pros: Great car, clean and well-functioning.

Cons: You need to review your terms and agreements with your partners, GOLDCAR in this case. As they are continuously trying to charge people more money on the spot for various reasons. One of the big issues was them refunding 114 EUR less to my bank account from my deposit with no justification.

Pros: Nothing

Cons: Car was substandard 15 minutes into the drive all the warning lights came on and speedometer stopped working rang gold car had to swap car at corvera airport wasting my holiday time and charged another deposit on second car when no asked why the lady said in case I caused the damage going off road which was impossible I had only left the airport and driven on the Ap7 no potholes or bumps were incurred at time of pick up you can see with the damage on the car it was substandard

Pros: Efficient dropping off the car

Cons: fuss about a more expensive car and more insurance

Pros: Very good

Cons: Nothing

Pros: We always use goldcar. It’s always spot on

Cons: The attitude of the agent at the desk when I declined the additional insurance(as I have my own separate cover) was shocking. She became aggressive and threatened to cancel my hire contract

Cons: Beweerde dat prijs exclusief verzekering was en probeerde verzekering aan te smeren!!! heb geweigerd. Moest wel na lange discussie 5 EUR meer betalen, zogezegd een verplichte taks, anders kreeg ik niet de sleutels. Zeer onbeleefde dame aan de desk. Heb ook 10 minuten moeten wachten omdat ik iets te vroeg mij aanbood aan desk! Best dus op uw hoede zijn met GOLDCAR. Ikzelf zal er nooit meer een auto huren.

Pros: Easy

Cons: All Went well

Pros: When there was a problem identified with the car, the representative was excellent at resolving the problem.

Cons: The first car was in poor condition, with significant amounts of damage in the car not previously documented prior to us picking it up. This could have lead us to be billed a significant amount if we had not checked the car thoroughly.

Pros: The car was dirty when we picked it up and the performance of the car was really bad. Had to go up hills in first gear it really didn’t run properly.

Pros: Busy but efficient car collection. Fast car drop off.

Cons: Pushy insurance selling tactics. "fear" used to sell. uncompetitive insurance rates

Pros: Very swift service at desk

Pros: Clean car and easy drop off

Cons: Tried to sell me all their insurance and tried to say my credit card was blocked to I would buy their insurance again as don't need a deposit then Once I showed them card worked having g to buy a bottle of water with it, it then miraculously worked

Cons: Worst car rental experience ever. The car smelled like a wet dog and the car it self looked like a I just came out of a car crash. Will most likely not rent from you ever again.

Pros: Easy to collect, pick up and drop off the car.

Cons: Needs to be clearer in terms of what is covered and what isn't. I was charged an extra £140 for some type of insurance when it appears I didn't need it hence why I scored the overall value for money lower.

Pros: The car was good and accessibility from the terminal to car hire location was good.

Cons: The man he dealt with my booking did not explain the fees correctly and resulted me paying almost double the agreed rate. The deposit amount has not been refunded to my card. The car was not that clean inside or out.

Pros: Swift and easy to return car.

Cons: Very little information about where to collect car from once paid at the desk, wasn't clear at all. When found car it had very visible damage along one side door, which was already declared but wasn't a good look. Quite a few minor marks all over the car and high mileage.

Pros: Good value for money

Cons: Rediculously long wait times at both collection and drop off

Pros: Very well organized rental company, despite the big amount of customers in this destination.

Cons: All was OK.

Pros: Nothing

Cons: Extra add on payments when we arrived, putting us in debt Long queues at check-in, stood waiting for over an hour Woman’s attitude was poor and unhelpful Long time waiting to have car checked upon return

Cons: Terrible customer service. They also took an unauthorised payment a week after the rental had finished.

Pros: Nothing. Even calling helpline was a negative experience.

Cons: I was double charged, first by Discover Cars, without them I would not go to Goldcars and then by your assistant who made me sign a contract with full cover, not deducting 188 Euro I p[aid to Discover Cars platform. I hope I will get this money back. If not, 10 days loan of a Ford Puma would be 518 Euro. The car had dents all over the body. I was quite stressed when picking it up at 10 pm, without any assistance from the desk on the 2nd floor of Rent a car parking. Your care only for revenue.

Cons: We slept in the airport for 4 hrs with our 2 children awaiting goldcar to open to tell us rhey couldnt accomodate us and i had wasted money on a car that was not there.

Pros: Adrian at Gold car was extremely efficient and welcoming as always as we are a returning customer! Thankyou

Pros: Quick service when dropping car off

Cons: Pressured into buying insurance when I already took out insurance with discover car. Nobody explains anything. Pressure selling

Pros: Nothing, disgraceful

Cons: After going to the counter when my number was called I was told I would have to go back in the queue because I had booked through a rental agent. If I paid 40 euro I could be seen straight away. After waiting again I was shown different cars which I was pressured into which were more expensive which I didn't want. I was then told because I booked through an agency the fully com insurance wouldn't cover me. I then had to pay more for insurance. My 150 euro car ended up costing me 460 euro.

Pros: Can’t fault Goldcar, they did their best and we did take another booking out with them. Our issue is with DiscoverCars and their cancellation policy.

Cons: Nothing.

Pros: On our second rental on 8th June we got a very pleasant assistant.

Cons: We had huge queues to wait while we observed people claiming they would never use Goldcar again. We didn’t opt for extra insurance on 8th June as we had our own and were still feeling bad because we paid an unnecessary insurance expense of €206 when we rented on 23rd May. We were charged €218 for a scratch on the underside of the front bumper that we did not cause and have to pay because we cannot prove we didn’t do it. We don’t blame the staff we met, they were doing their job. We blame Goldcar

Pros: Sonia was very helpful when I collected the car. Service was very good.

Cons: The car had not been washed prior to collection.

Pros: idiots scammers

Pros: ?

Cons: Baliemedewerkster (Irene) van Goldcar op Alicante, wijzigde om onbekende redenen de al in jan. '24 gedane boeking. Zou bij Pick up niet € 509 maar € 234,20 dienen te betalen. (In Jan was vooraf al €99,04 aanbetaald) Zie Booking nr. DC-7013451 d. d. 18 jan' 24. Ik wens dan ook een refund van € 509 minus € 234,20 = € 274,80 te ontvangen!

Pros: The Second Lady who served me and was polite and professional

Cons: The first “lady” who was rude and not very customer focused

Pros: Nothing, rude staff. Over 2 hours waiting at Alicante airport to collect the car, ridiculous ticket queue system and a complete rip off charging rate for insurance which we thought we had already booked and paid for (with evidence) but were told it was invalid and had to purchase theirs!

Cons: All of the above. Do not use Goldcar.

Pros: Efficient and friendly service provided by Anna at the desk on arrival. Only had to wait a few minutes, all desks were manned. New car excellent condition. No problems on returning the car.

Pros: Location of service desk, location of collection point, ease of collection and drop off and friendliness of staff.

Cons: Pushing additional insurance at sales desk and waiting times for collection.

Pros: Everyone knew what they were doing and passed you to next point with easy to follow instructions

Cons: The wait to see representatives to collect keys

Pros: Reading negative reviews I was nervous, no need for that. Everything went well, smooth service and great quality new car.

Pros: I gave nothing positive so say about the experience whatsover, except perhaps the second staff member showed me some understanding and sorted my problems quickly

Cons: First lady I spoke to was impatient and rude when I couldn't understand what she was telling me, i was in tears and she lost her temper and gave me a car which was unsuitable, I returned the keys and a nice gentleman with more empathy changed the car for me. I still have no idea what the car rental cost me overall

Pros: Cheap and easy to get car

Pros: My only issue is the contract was for in the region of £135. Ended up paying £143+

Pros: Muy conveniente y profesional

Cons: Amables y profesionales

Pros: It's well staffed and reasonably efficient

Cons: There is a bit of a queue at the pick up

Pros: prompt

Cons: car very high mileage with lots of scratches

Cons: Saknades gps

Pros: I had booked an electric car by mistake but staff made it easy to change. I missed the petrol station on the way into the airport but the Goldcar representative put the nearest petrol station into my phone so I dnidn't have to pay excess charges.

Cons: Insurance is very confusing. I thought I had paid for it, but I'd only paid for excess insurance, or something like that. So the rental suddenly became much more expensive than planned. Also I'd managed to book an electric car , rather than a petrol, so I'm assuming the website isn't that clear?

Pros: Once I got to the desk the exchange was quick

Cons: Could be made clearer to take a ticket to be served

Cons: Had about 20 minute wait to be served at the counter I was put under pressure to buy insurance and accused of laughing at the hire agent

Pros: Used before so already have our details

Cons: Lots more to pay other than what was on the original paperwork, spent a lot of time disagreeing but still ended up paying them extra to what I was quoted on my paperwork, then car had marks that wasn’t listed on graph so had to get someone to check over before we left airport and amend the damage details of the car .

Cons: 1 hour and a half before picking up the car !!! Didn't get a Toyota as planned but a FIAT Panda. Got a message of flat tyre on the dashboard. But this message was wrong. I checked on a gas station, no pressure was missing. I had to "reset" the car computer to erase this message.

Pros: Helpful and efficient

Cons: There was a pack of opened crisps over the back seat when we picked it up and it also smelt of cigarette smoke.

Cons: As above comment

Pros: Nothing, the impolite employ ruined all experience

Cons: no spare tyre

Pros: Friendly staff at both collection and return. Immediate confirmation of contract received by email at start and end of rental.

Pros: Speedy check in withstraightforward procedure

Cons: Car hire booked to commence at 17.30 - turned away at the desk at 17.00 because we were early. No other car hirers have ever done this.

Pros: nieuwe wagen snelle service

Cons: geen water in ruitensproeier aanwezig

Cons: Car was extremely bartered and inside car was also damaged. Wait at desk was very long - this could be because at that time Goldcar had best priced rental cars so there were many people waiting. Need to look at automating process. Although I am a Goldcar member I was not able to Booking.com online to Goldcar from my Discovercars link as it did not work. This meant waiting around 45-60 mins in terminal to be seen.

Pros: The agent understood the English

Cons: The car model was not the same as described on the booking, I was asked to pay significantly more money.

Pros: Easy in-terminal pick up

Pros: Could not provide a car

Cons: Very disappointed

Pros: Good value for money, pick up and drop off great

Cons: Continually encouraged to take out the excess insurance, I must have say no on three occasions.

Cons: Non respect des modalités et des conditions de réservation. Augmentation du montant de la location. Pas tenu compte de l'acompte versé à Discovercars.

Cons: Attitude, persistent upsell. Waiting time. Why have a base price if its not good enough for you to use and the next level of cover is required? The experience has reulted in not using Goldcar again which is a shame as the vehicle and check out staff were great?

Pros: Very pleasant,no hassle.

Cons: Slow Queue at check in. Poorly signage to car bay. So dark in that part of the garage was unable to check car for pre- existing damage or paint scratches. Found some after having left the rental facility, too late to document. On return was met by a surly operative who tried to say that there was a paint scratch where clearly there was not. Argued with him until he relented. No word of extra charges and he said everything was OK. On return home have.had an email to say GOLDCAR charging me €54 .

Pros: Helpful, polite friendly staff. Very good deal on car hire. Ease of pick up and drop off.

Pros: Pleasantly surprised by whole operation. Car pick up and return was easy and relatively fast. Car itself ( Peugeot 208) was economical and clean.

Cons: White a long wait in airport to complete docs.

Pros: Price

Cons: Collecting car took 45 minutes waiting

Pros: Prima service bij de ophaalbalie in de garage. Er was meer schade aan de auto dan in het contract opgenomen. Keurig geholpen toen

Cons: Meneer aan balie in terminal was niet aardig en zelfs bot tegen ons toen ik iets vroeg. Later heb ik mijn vrgen gesteld aan de balie in de garage waar we de auto ophaalden en toen werd ik super geholpen.

Pros: New car

Cons: Everything pretty much Fleaced on the insurance,not helpful when there was a booking issue with discover cars. Took over 2 hrs to sort my car.

Cons: I didn't understand until I got home that I paid way to much for the car for a week. I thought I had paid for the car through discovercars having paid €53 then it cost another €250 on top of that. Far to expensive

Pros: Efficiency

Cons: Car received was old (62,000 km) Having to purchase additional insurance even though I had an independent premium excess policy

Pros: Easy to locate and drop off car

Cons: Tried to sell me more expensive car and then to make me pay for very expensive insurance

Pros: Awful - really unhelpful staff member. Quite rude and off hand.

Cons: Told we had booked wrong car despite having number of people and luggage as indicated on website booking. More or less forced to get larger car at cost of around 17 euro per day - then told we had inadequate insurance then had to pay further 200+ euros again under threat if car damaged etc. said insurance bought through your company was invalid. After travelling around 8 hours and tired not what we needed. Will never use your company or Gold Cars ever again

Pros: Nothing, totally get you when you arrive by the short and curlys

Cons: Nothing

Pros: Team very efficient

Cons: Did not explain the hidden costs associated with insurance.

Pros: Good service

Pros: Very easy process

Cons: The hard sell insurance,and the misleading online price ,and I've never left a deposit for fuel on a full to full especially one that's 2.25 times a full tank cost 'for these reasons only I will not be using or recommending gold car

Pros: Poor staff

Cons: Nothing

Pros: No pressure to sell products.

Cons: Car wasn’t cleaned.

Pros: Nothing really

Cons: Just wanted to get me to pay more money at the desk

Pros: Convenient in Airport lounge.

Cons: As well as above, I payed extra for "Full to Full" yet still had €120 blocked against my credit card. I have used Goldcar on a number of time previously but will no be using them again.

Pros: Location

Cons: Queue to collect car

Pros: Car was covered in scratches and the majority wasn’t logged on the damages sheet, woman at the 2 floor counter was very rude and unhelpful. Car stunk of smoking aswell.

Cons: I had to spend an hour pointing out damages on the car when picking it up and they didn’t seem interested, but on the other hand when I dropped it off they were very interested in every mark/scratch/dent to the point they were using flash lights. I’m just very glad I pointed out all the damage when I picked it up and got it logged. Terrible company, would not of used them if I had seen gold cars reviews prior (shocking), almost feels like the company wouldn’t think twice about scamming you.

Pros: Not much

Cons: Car provided Return of the car

Pros: Great rental desk agent, good value rental and easy pick up and drop off process

Pros: Car was perfect

Cons: Extra charges at collection

Cons: Time waiting to pick up car. Ser ice and charges wanted when I wanted to change the car as it was larger than I had booked poor customer service.

Pros: Very quick drop off

Cons: Salesman trying to sell cdw cover

Pros: Drop off system was quick and easy

Cons: Took over an hour waiting to be seen by a representative. Appeared disorganised and chaotic. Car was parked in a dark multistory parking area. Had to use the torch on my phone to inspect for any damages to the vehicle which was impossible. On return, the vehicle is forensically inspected under bright lights and the slightest of marks will be billed.

Pros: Not a lot

Cons: first car had damage, I was told I was upgraded, then on final bill charged a massive amount extra.

Cons: Goldcar have yet again charged me for damage that was not present on the vehicle when returned. They quite simply are committing fraud/insurance fraud. Yet again I find myself having to engage in lengthy correspondence in order to have the credit card payment taken refunded, their actions are quite simply outrageous and disingenuous.

Pros: The car had numerous scratches and dents

Cons: Goldcar are clearly attempting to dishonestly make more money from the hire.

Pros: Avoid using this company at all costs. Stupidly we forgot that they scammed us a few years ago and once again, having booked car hire from UK and opting to purchase the “full protection”, upon arrival in Alicante we were told by Goldcars that we needed to either pay 95 euros for “full protection” or pay a 1500 euro deposit and any slight damage etc would Be deducted and we were not insured if we were in an accident. To make matters worse, we drove to the airport and because we used c9 euros or p

Cons: Avoid using this company at all costs. Stupidly we forgot that they scammed us a few years ago and once again, having booked car hire from UK and opting to purchase the “full protection”, upon arrival in Alicante we were told by Goldcars that we needed to either pay 95 euros for “full protection” or pay a 1500 euro deposit and any slight damage etc would Be deducted and we were not insured if we were in an accident. To make matters worse, we drove to the airport and because we used c9 euros or p

Cons: We were charged for items that we didn’t have in the car. The car smelled strongly of smoke and we were traveling with two infants of 4 month. As we pick up the car no one of gold car was there to address the issue.

Pros: The goldcar service was fantastic, despite a small que on arrival. The agent was helpful, understanding and the process was very smooth. (I knew what to expect regarding a deposit and had my documents ready,which helped). On this occasion I also was lucky with receiving a brand new car. Outstanding luck and service from Goldcar. Returning the card was also very smooth with a full inspection upon arrival.

Pros: The service provided by lady at the airport was terrible. Short blond woman - sorry I do not rename name. I felt like guilty renting this car.

Pros: On return of the car they said I had scratched the front of the car, this car had over 20 marks already and I had definately not scratched it. Only drove to family home and back to airport, car had spent all the time in a garage. Beware

Pros: Good service from Goldcar after I left the kiosk.

Cons: Tried for 10 minutes to sell me full insurance even when I told them I had it with Discover cars which she said was no good. Hard sell but didn’t work but wasted 15 minutes of my holiday.

Pros: Very pleasant staff at the check in area and check out

Cons: Hard selling at the desk in relation to their insurance

Pros: We got good value for the money we paid

Pros: New car, well looked after

Cons: Credit card declined. Checked with bank, bank advised no transaction/rejection had taken place and issue must lie with Goldcar. Goldcar then tried from different terminal and it worked...........

Pros: very efficient

Cons: Hidden fees nearly tripled the cost

Pros: Easy to find

Cons: Limited milage clause hidden, car with technical issues despite the fact that it was nearly new, felt unsafe, very aggressive attempt to sell additional insurances and add ons

Pros: Easy drop off

Cons: Aggressive upselling using scare tactics

Pros: Exellent

Cons: Super

Pros: Nothing ..rude dishonest agent who tried to scam money from me.

Cons: Everything.

Pros: Nothing

Cons: Security deposit

Pros: Friendly welcoming

Cons: Always trying to sell standalone products

Cons: They ripped me off. So did Discover Cars

Pros: The general attitude of the service desk has resulted in a negative opinion and therefore marked poorly regardless. This wasn't the 1st I had experienced this service here but thought it may have been a one off.

Cons: Attitude of the service desk trying to up sale but being very suggestive on issues that may arise. I'd almost go as far as to say bully.

Pros: The lady on the desk forcefully telling me that I was not insured to drive although I had taken out the full insurance package when booking the car online. And refused point blank to give me the keys unless I paid their insurance as the insurance taken out with discover cars was with a broker and did not apply to their terms and conditions and I was not insured with them.I showed them on the policy this is what they would try but had to get the £300 cover as I could contact direct cars by phone

Cons: There was nothing good about the staff or the way the company treats people at the desk when clearly trying to force people into their prices and saying a broker cannot give out i durancefir their cars ?

Pros: Horrendous When I got home, they sent an email, saying their insurance company informed them of “ the accident” we had ( we had no accident !!!!! ) We’ve been on a forum and there are several other people complaining about the same thing

Pros: As per usual not enough staff at the desks

Cons: Not enough staff at the desks , I also ask one of there agent's to check some mark's on the car and was told do it myself. Wouldn't use Goldcar again

Pros: It was very good service and the agents were very helpful.

Pros: The light system at the pick-up area is poor and it is easy to miss dents and scratches not reported.

Cons: Install the same light system at the pick-up than they have installed at the return area.

Pros: Fast and efficient

Cons: nothing

Pros: As mentione aabovewe did not get what we booked.

Cons: Car condition was good.

Pros: Very little, although Eugenia was pleasant.

Cons: Everything else, not a nice company to deal with.

Pros: All very smooth

Pros: Nothing wrong with staff: company policy by faceless people as per normal. Management these days is a joke. They hide,lie, prevaricate and so should be made to implement their obscene and ridiculous policies and explain to the public.

Cons: Service fine management unseen and crap

Cons: Hard sell, telling me my full insurance is only covered upto £2500 and not covered for full amount of car. Wasn't going to hand car over. Doing the hard sell on me. Took ages until I agreed. Also 2 weeks later rang up as still not Ben refunded the €98 euros on the full tank that I returned full. Telling me on phone can take up to 30 days. Now 32 days still no refund. Keeping me hanging on the phone today on auto service until my safety credit buffer has ran out. So now can't even speak to them

Pros: Front desk at pick up

Cons: Front desk at drop off

Pros: Nothing. I was shocked I had to pay double the price I was shown on the website. Although I did get my eightysomething euros backthe next day.

Cons: Too expensive. They also wanted me to take a fancier car and charge even more. Over 700€ for 18 days is just too much.

Pros: Aside from the experience picking it up, it was a nice car, clean, and easy to find both on pick up and drop off.

Cons: The horrible lady who flatly refused to give us the car as described and told us to use another company!

Pros: Easy drop off

Cons: Car was not ready at agreed collection time

Pros: Absolutely not

Cons: Disgusting

Cons: Agent on main desk upselling. Then agent at collection. There were marks on the car not noted on the inspection sheet. They refused to come and see the car and marks at collection but insisted I moved it to them before we agreed on any condition and record. Very un helpful and rude to my partner.

Pros: Decent car provided however goldcar staff attitude was awful. This changed as soon as I declined the additional insurance cover as I have my own. They mumbled to each other in Spanish whilst looking at me which was disgraceful.

Cons: Staff attitude. Staff customer service. I usually use another car provider but I will not be using goldcar again. They also tried to sell me another car which was bigger for €100. I declined this but it turned it they actually gave this to my family member who joined us on holiday for no extra cost. And that ‘better’ car had a smaller boot and scathes all over it. My hire car was perfect just a shame the staff on site at the rental desk were unpleasant.

Cons: had to wait for over an hour at the airport to be served to collect the car. Car received had lots of damage unrecorded on the paperwork including heavily dented rear door, rear quarter They are now trying to charge me 150 euro deep cleaning fee for the interior rear seats that were never sat in. I have since read this is common with gold car, they are obviously running a scam, very disappointed company's like this are allowed to operate on discover cars

Pros: Sehr nette Mitarbeiter, die trotz Sprachschwierigkeiten stets bemüht waren zu helfen.

Cons: Die Zusatzversicherungen sind sehr hoch und teilweise teurer als der Mietwagen selbst

Cons: They are charging me for damage and cleanliness of the car when I left it in exactly the same condition I picked it up in. I only drove it to and from Alicante airport to my apartment and had no issues. There was no one to sign off the car with when I returned it and they have used this as an excuse to make up damages not caused by me. It is disgusting corporate behaviour.

Pros: Efficient and friendly

Cons: Ticket machine was confusing

Cons: the deposit increased for unclear reason

Pros: Good and fast service

Pros: Nothing

Cons: Everything

Pros: Nothing, hidden charges not stated when booking. Paid “extra” for the waiver cover to be told when picking up the car they want even more money before we got the car. In total for 3 days what should have been near £70 quoted online they wanted over £300 at the pick up desk. And if we didn’t pay that they wanted a refundable deposit of £1200! Safe to say we got a taxi to our resort instead.

Cons: Nothing. It spoilt our holiday not being able to have a car as planned.

Cons: First time I have had pressure to take all inclusive insurance. Felt that agent's pressure was rude. On previous occasions agents accepted the booking I had made.

Pros: Took too long to collect car, ordered and automatic mid size suv but got a Manual small suv

Cons: Too much information thrown at me while collecting car - took a £150 deposit for fuel so if I hadn’t returned it with full tank I wouldn’t get deposit back

Pros: The car was ready for us arriving

Cons: They were pushing and kept trying to get me to take out additional cover at my expense. Then I handed back the car and they have tried to make me pay for damage that was on the car when we were issued with it. My booking was for 480km and I did less than 150km for the full hire, they are now also trying to charge me for extra mileage that didn't take place really not happy

Pros: N/a

Cons: The company are trying to charge me for damage I didn’t do to the car. Reading reviews online, this is the norm. In addition, they gave me a smaller car than the one I had paid for.

Pros: finding the desk in the airport

Cons: Taking my deposits as previously stated for no good reason

Pros: Good all round

Cons: i had a parking fine and the help they gave was useless i spent 2days ringing spain to find out how to pay

Pros: Straight forward collection and drop off, a slight wait at the desk due to number of people picking up cars but ticket system made it simpler than standing in a queue.

Cons: I booked a golf of similar and ended up with an Astra which had quite a lot of damage to it. There was obviously a fault with the engine and I was expecting it to break down at any second however had already committed to the hour long drive on the motorway when I discovered it so couldn’t return it.

Pros: Nothing…. Feel like I’ve been duped and have told others never to use them!

Cons: As above

Cons: There was a scratch on the car i had to report during pickup. If i don't look around, i would have been charged for that.

Pros: Significant wait (30 mins +) for desk but once at desk very efficient

Cons: Initial wait. Hard sell on upgrade and insurance

Cons: When picking up the car the lady was quite rude and tried to get us to take out extra insurance with them although I told her we already had it through discover cars. She said that wouldn’t cover us so I read out the statement from the email. She wasn’t happy and literally threw the key at me and told me the bay it should be Parked in. To 25 mins to find the car.

Pros: The car itself was excellent

Cons: The people at Goldcar were incredibly rude, told lies, used bullying tactics to apply pressure, tried to charge more money and generally very unpleasant to deal with. Never again!

Pros: Original prices was tripled when at airport with no explanation why and no chance to discuss either pay and take the car or don’t have a car. Shocking. Ruined my Trip!

Cons: Original prices was tripled when at airport with no explanation why and no chance to discuss either pay and take the car or don’t have a car. Shocking. Ruined my Trip!

Pros: Friendly staff. Very efficient.

Cons: Aggressive overselling of insurance. Made me and other users feel robbed by them

Pros: Leaving it back

Cons: I was told at reception that the insurance I bought from Discover Cars at £45 was no good and if the car broke down I would have to make my own way back to Alicante Airport. I was staying in Cartagena 120 km from the airport. Not the most comforting news having already bought insurance that as receptionist says was no good

Cons: Was told I could not have the car unless I took their £1400 insurance. I was charged £130 for fuel and then charged another £130 for bringing it back with no fuel in it.

Pros: I lost my bank card on the plane, I was travelling alone and was left totally stranded.

Cons: Disgraceful leaving me without any form of transport and no help to resolve my awful situation

Pros: Time spent for leaving the car

Cons: Time to get the car

Pros: The assistant was very helpful and found us a suitable car quickly.

Cons: It took over and hour to complete our new booking due to the printing system being down so we could not sign our new hire contract.

Pros: The assistant was very helpful and found the a a replacement vehicle immediately. Unfortunately there was an issue with the printing machines on collection, which meant it took an hour to wait to print our new contracts.

Cons: Due to the incorrect advertising on the discover card website, we were left having to rebook 2 bookings (we had made 2 separate bookings for 2 vehicles to cover 7 passengers and 5 suitcases) this meant we were faced with additional costs before even starting the holiday.

Pros: Nothing charged twice for insurance rubbish

Cons: Nothing charged twice for insurance rubbish

Pros: cost

Cons: after I declined the offer of upgrade car plus cost and their expensive additional insurance, lady who served me became rude and abrupt

Pros: Nothing

Cons: Supplied me with a poor quality car, and then told me I had scratched the back door, and scratched was not even visible by naked eye, without their bright light shining on it. What a con.

Pros: Not a lot

Cons: Pressure selling for extra insurance would not take no for an answer saying the extra cover I had purchased from you was useless and I had to get cover from them Most people I’m sure would have panicked but I’ve been in the motor trade for over 40 years the amount he wanted for 7 days insurance was 200 euros on top of what I’d paid for the car and your extra cover pressure selling at its very worse I have ever experienced

Pros: quick pick up at the airport

Cons: R That the company are going back to there old ways, of hard sell to the customer of their insurance.

Pros: I found Miguel at the pickup desk very helpful and friendly and the staff at the drop off point were also very helpful and friendly.

Pros: The value for money was brilliant with discovery cars. We got a soft top which was a nice surprise.

Cons: We were not told we would have to leave a deposit for the fuel, on the paperwork it stated that it was only for the car. When dropping off the car we were told that we had done one of the scratches, luckily we had taken photos of each scratch so could prove that we hadn’t done the scratch. The boot was not big enough for a suitcase either and the car was not clean, there was a dirty tissue that had been left down one of the seats and the back seats were not clean.

Pros: Quick and efficient. Easy to find car

Cons: Hard sell on insurance - even after saying I didn’t want it

Pros: Gold car was ok.

Cons: Nothing.

Pros: Courteous staff, explained fully why additional insurance was required

Cons: Nothing

Pros: Nice car

Cons: Initial price is nice but not transparant about additional costs

Cons: Being ripped off!! This should be put on RIP off Britain program so We are all aware to stay clear from Gold Car

Pros: Gold car was great I assumed I had paid discovery full insurance but Gold car advised it was only third party. I had to pay an extra €89

Pros: The lady we dealt with was most helpful, Elizabeth I think her name was.

Pros: Nothing.

Cons: They pretty much stole hundreds of euros from me.

Cons: They were rude about our booking with Discovercars.com. They did not accept our english insurance, forcing us to pay for their insurance.

Pros: Nothing

Cons: The lady serving us knew nothing about the process we had used to rent a car, and was so unempathetic. They start seemingly asking for more money for charges they do not tell you about prior to renting. They are shit.

Pros: Reasonably quick

Cons: Rude.

Pros: Terrible customer service - DO NOT USE

Cons: Hard sell to take up extra insurance x4 price we booked. Told we would ‘not be insured’ A legal prerequisite to drive?! 2. if we didn’t take it we would be entitled to 300 km only and charged a lot should go over - until I showed her the paperwork showing it had a minimum of 600km each rental period - she still insisted her system was right and adamant we would get charged. Upon return, told we would need to pay extra clean charge as it had sand in- we took 1 minute to wipe away.

Cons: there was quite a big queue to pick up car so took about 30-40min

Cons: The car had a puncture shortly after leaving the airport and although we did get an emergency repair it was obvious by the state of the tyre that it was negligent and dangerous and shouldn’t have been allowed on the road.

Pros: OK BIT SLOW PICK UP

Cons: Person on desk was aggressive, and most instant I should take out more insurance and extra km (I did not even use the allowed 600 km which came with the car). I will hire from another company next mouth when in Spain.

Pros: quality of car for price

Cons: Long wait at booking desk - "threat" of paying for very minor damage to car therefore spending some time examining the car for non-recorded minor scratches

Pros: personal amable

Cons: faltaba personal en la ventanilla . tuve que esperar un poco , pero todo le demas muy bien

Pros: Nothing.

Cons: Was charged extra on collection to cover insurance and over charged for fuel when car returned.

Pros: nothing

Cons: pressurised insurance sale.

Pros: I have nothing to say

Cons: I have been charged for petroleum and was told I would be reimbursed if I filled the car back up which I did. Getting the car was unbelievable. Bad Next time will go with another company Thought it was €100 I have ended up paying €315 I am not a happy customer this was. For 5 days have always recommended you I will not just tell people not to go near you

Pros: Service provided by Anna at the desk

Cons: Time need it to pick up the car. Anna explained the reason

Pros: Everything went very well

Cons: Nothing

Pros: Probably the worst service I’ve ever received from a car hire place. Only pair I’ve thing was that the car was nice, but without a doubt not worth the £300+ I spent on it.

Cons: Very, very pushy receptionist who insisted I got the full cover insurance even though I didn’t need it and had already paid for insurance.

Pros: The car itself was excellent and checking the car in was very swift and efficient.

Cons: Que to check in for the car, only two agents and eight people waiting .

Pros: The car was in very good condition and easy to handle.

Cons: Staff were very rude and aggressive. their marketing strategy and tone of voice were off-putting even though you wanted to upgrade, the way they communicated the information was very unprofessional.

Pros: car is good

Cons: i almost didnt get the car, because the guy dont want to accept my malaysia diving license, depite my license already got translation in english, and i already confirm that with goldcar facebook customer service.

Pros: Money making above and beyond charged for 2 lots off car insurance!!

Pros: Good when car was returned as rep checked it all over

Cons: When checking in to collect keys rep was not very amiable as I didn't want to take out the full insurance. Very abrupt.

Pros: very helpful.

Cons: Nothing

Pros: everything

Cons: no dislikes

Cons: They charged an extra 179 euros for insurance

Pros: fast and efficient

Pros: Nothing

Cons: Everything. They were terrible

Pros: Nothing

Cons: The fact they take all these deposits and then steal them with stupid reasons!

Pros: Very little

Cons: Length of time to pick car up - an hour and a half. Vague instructions on where to find vehicle. Considerable no. of scuffs and scratches on the vehicle - spent over 10 mins ensuring that photos taken of each mark. Quoted £43.15 for the period of car hire but have ended up paying £61.65 . Fuel policy is full to full and they collect cost on credit card and supposedly give refund when vehicle returned with full tank. This was done but not full refund given.

Pros: Did not get any car

Pros: Easy to find

Cons: Extra charges which wasn’t notified to me when I picked it up. But weirdly every other potential charge was!!

Pros: Efficient and friendly service at the rental desk by Georgia. Much shorter wait than usual. Car in good condition and fitted as standard with GPS and other features.

Pros: Awful won't use them or recommend them to anyone

Pros: Very professional.

Cons: Very particular with damages to the car and trying to sell the additional insurance.

Pros: The car was nice

Cons: Was told our car wasn’t available so had to pay €50 more for a different car. The man tried to tell us our insurance was inadequate even though we’d payed for it online. Then was very rude when we refused to buy more insurance. Then tried to take more money than agreed! Gold car very bad!

Pros: The lady that served me was polite and efficient

Cons: It took well over an hour in the queue before being served🤔🥲

Pros: Car hire price was fair. Easy to find Goldcar in airport.

Cons: Unwanted sales pressure to take out Goldcar insurance that I already had. Was told to leave plenty time when returning car as the would give it extra inspection for not taking out extra insurance. This didn’t happen the guy at returns was nice and efficient.

Pros: I will never use gold car again and because I had such a horrific experience I won’t ever use a 3rd party like yourselves either. So improve your comms re insurance you have lost a customer which is a shame your website was good and easy to use and I liked the choice you provided

Cons: The agent screaming at me to buy insurance and trying to intimidate me . For example sign here you are taking the car with no insurance and we will be charging you £1400 when you return the car.

Pros: Quick drop off.

Cons: Contradictory advice re the Insurance cover I'd purchased.

Pros: The car

Cons: The hard selling of extra insurance when picking up the car

Pros: Happy with the car and price.

Cons: When I made my online booking I choose to pay extra to have Full Coverage insurance, however at the collection desk the agent spent about 20 minutes telling me I was not fully covered and wanted me to pay an additional €250 I refused and showed the documents where I had paid for Full coverage. She said that wasn't enough. I was confused as I would never drive a car unless I was fully protected. Everything else was good but this persistent from the agent became very annoying.

Pros: Efficient and friendly.

Cons: Nothing.

Pros: Fast and friendly

Cons: Small car for its categoey

Pros: Fast friendly and easy

Cons: None

Pros: Everything about apart from insurance hard sell

Cons: Insurance hard sell even though id taken out full insurance

Cons: Trying to get you to buy more insurance when you already have added extra

Pros: Car was clean.

Cons: Wait time was excessive PLUS additional cost of expression service.

Pros: I had read many not very good reviews but to be honest I had a good experience. Also very good value.

Cons: Only that I had to part with a lot of money before I could take the car. But I had it back within two days of dropping off.

Pros: Nothing

Cons: Took too long, over 1.5 hours. So many additional hidden charges, was made to pay for insurance twice!! Once with Discover cars and the other with Goldcar. There was a ‘new business’ charge of over 40 euros which I didn’t understand. It was a bad start to the holiday

Pros: The booking in online

Cons: Time spent queuing the fact we’d bought full insurance coverage but Goldcar representative very aggressively told me we were not covered and tried continually sell me full cover. Despite having checked in online still took passport and driving licence details

Pros: Fernando

Cons: Slightly annoying scratch survey. It would be much better to look at the car with an agent when you pick up (like they do at drop off) to inspect for scratches. It feels very ‘forensic’ when you drop off, whereas upon pick up you’re left to it yourself. Which feels a little unfair and like you’re setting us up to miss things.

Pros: In the end after spending 2 hours at the agents desk and then going back the next morning - I received the

Cons: Client service agents were pushy trying to sell extra insurance and tried to get everyone to pay a late fee of 60 euros due to customs delays. On checking the car they gave me I noticed it had a damaged wing mirror and the agents tried to blame me for this and attempted to charge my CC for extra excess cover. Finally after 2 hrs I was given an old Mokka mini SUV which not at all up to standard. This was not a great experience.

Cons: I will never use Goldcar again. The agent was rude and aggressive when trying to tell us we didn’t have adequate insurance through Discover Cars additional policy - I would consider Discover Cars don’t use them as they slag off your insurance and booking procedures. Not a good mutual business relationship.