Goldcar at Barcelona Airport

Pros: very little, nothing

Cons: pointless offering cheap contracts if the vendor refuses to hounur the contract.

Pros: Car was newish but was not vauxhall corsa sized so struggled yo get luggage in.

Cons: All staff where grumpy unhelpful and unwelcoming.

Pros: The drop off agent was very helpful and friendly

Cons: The collection desk worker was extremely rude and tried to scam me in buying unnecessary and overpriced additional insurance

Pros: Our agent did a super job checking us in.

Cons: My car was not full of gas. One bar was missing ( 100km). The car was filthy on the outside and the rear view mirror was ingrained with tough dirt spots. It took me 5 min to clean the mirror myself.

Pros: The employee is nice and helpful. The procedures are fast.

Cons: nothing

Pros: Quick and easy drop off

Cons: Pick up was very slow

Pros: Very little

Cons: Over 45 minutes at desk to collect keys for car. Also wasn’t informed initially of the car location as Goldcar have 2 car parks. Had to return to desk to get proper parking information. Car booked was Renault Megane. Given a DR car instead. Rubbish Chinese car. Very underpowered engine and had to push hard especially climbing into the mountains. As a result petrol consumption was heavy!

Pros: Cheap price

Cons: When i arrived they said they didnt have a car in the size i'd booked. Said i could have a bigger size but have to pay extra. I said no so they sent me to another terminal to get a car. It took a ages and involved getting a bus. 2. They asked if I wanted their excess insurance. I said no because I'd arranged my own but they added it to the bill anyway. When I pointed this out it took a very long time to remove the charge.

Pros: Absolutely abysmal service from start the finish. Desk staff delaying signing contract for over an hour.sent us to the wrong place, staff rude at point of picking car up and upon returning car also rude, difficult and tried to accuse us of damage we knew we hadn’t caused.

Cons: The fact that when returning the car we specified that we were recording the conversation because we knew he was trying to rip us off. Also tried to get us to sign the contract in Spanish after trying to charge us for damage we didn’t cause. Not sure when commission you give your staff for ripping people off but it’s immoral and I will be leaving a review everywhere possible to make others aware of what your company does to its customers

Pros: Delete them.

Cons: the voucher was not accepted respected and not redeemed by goldcar.

Cons: Rushed you out did not take you to the car and tried to bully you into taking their insurance . In general staff grumpy and an unpleasant experience

Pros: I wasn't able to rent the car on the day. Formal complaint will follow. I end up paying 360e for taxis. I paid deposit with credit card of 1570e and the man on the desk didn't wanted to receive any other options of payment for rent (I had cash and 3 other debit cards), but he was happy to receive 430e in any form of payment for their "insurance". The deposit for the car reached my credit card limit that's why I had to pay with cash or other card, man refused to receive any other payment method.

Cons: I wasn't able to rent the car on the day. Formal complaint will follow. I end up paying 360e for taxis. I paid deposit with credit card of 1570e and the man on the desk didn't wanted to receive any other options of payment for rent (I had cash and 3 other debit cards), but he was happy to receive 430e in any form of payment for their "insurance". The deposit for the car reached my credit card limit that's why I had to pay with cash or other card, man refused to receive any other payment method.

Pros: Absolutely nothing!

Cons: They are a scam!

Pros: Our flight arrived after the office was closed & they cancelled our booking, then attempted to charge us 4 times the original cost. Add multiple insurance costs & it is a complete scam & possibly money laundering operation.

Cons: Our flight arrived after the office was closed & they cancelled our booking, then attempted to charge us 4 times the original cost. Add multiple insurance costs & it is a complete scam & possibly money laundering operation.

Pros: Service average. Long time to get vehicle. Very difficult to drop off... Signage not clear at all

Pros: Drop off was easy

Cons: The car we got didn’t match the size ordered Had to take out extra insurance after showing them the full cover I had with you guys .

Pros: Great value and amazing vehicle.

Cons: I had to queue quite a long time for collection (only one guy on desk for first half-hour)

Cons: The guy didn’t tell us that it would have been impossible to charge the car.. we lost hours of our time trying to find a way to do it.

Pros: Easy to deal with. Did not try to pull the wool over your eyes

Cons: Really hard to get access to return the car at BCN

Pros: Most of their managers are really nice and helpful

Cons: Some of their managers are total disaster. + sometimes they don't have a car at terminal T2, so they can send you to another to pick it

Pros: Yhe price

Cons: The price was not correct. It was much more in the end so we took the train.

Pros: Nothing

Cons: Lack of staff not understanding English and no manager to complain too.

Cons: Not the good car at the biginning

Pros: Perfect.

Cons: Perfect.

Pros: Awful service provided by Goldcar, very rude staff trying to sell their insurance even if I bought the full cover from discover cars, they did not let me to inspect the vehicle during the pick up, the car had a couple of scratches and they were trying to blame me for them when dropping off the vehicle, luckily I took the pictures, avoid Goldcar if you can

Cons: Very rude staff, poor customer service, trying to sell their insurance, and if changing their attitude if you do not want to buy it, not letting you to inspect the vehicle when picking up

Cons: If you didn't take out their own insurance they create a fault. This seems to be the company policy. Would have been happier to have paid more for an honest service. Basically have been robbed by them. We definitely didn't damage their car. Take pictures of everything beforehand. Even better, never use Goldcar.

Pros: Nothing

Cons: Goldcar refused to give me the car because I didn’t have my passport even though I had my physical residence id. The day before I had rented a car with goldcar in Ibiza without my passport and everything went fine, but in Barcelona they changed rules for some reason. When I asked the agent said “Ibiza does whatever they want we are not an island”. Clearly the company is not aligned.

Pros: Nothing, we have rented many cars in different countries before with no issues. However this was shocking service

Cons: We were charge for damage that was already present prior to us hiring the car even with the forms clearly showing this when we collected the vehicle. All the staff were rude to us, we were called liars for informing them that we had already purchased full insurance through discover cars and were aggressively hassled to try and get us to buy additional insurance even with discover car speaking to them on the phone. A clear scam with multiple staff at separate times being aggressive and lying.

Cons: They charged me 103€ for a 1cm scratch mark which was already here before and when the car was already all scratched…! Thieves !!!

Pros: Never gold car anymore.

Pros: The car

Cons: No insurance only available with a credit card wasn't stated properly. They scammed me with insurance more expensive than the whole rental. Then at delivery they said I wouldn't pay a fee because I had smart refill and charged me over 50€ out of nothing. Absolute scam

Pros: Friendly helpful staff

Cons: Smelly car

Pros: The lady who served me at the desk in Barcelona was fantastic and very helpful!

Cons: La moitié des défauts du véhicule que nous avons constaté n’était pas indiqué sur le contrat et l’état des lieux ! Au retour, on nous signale et FACTURE une rayure qui était déjà présente à la prise du véhicule et que nous avons signalé à l’agent ! Celui ci nous a dit que c’était déjà mentionné sur sa tablette ! Arnaque et escroquerie ! Une réclamation est en cours, et une plainte sera déposée si la réclamation n’aboutit pas.

Pros: I have made a written complaint about it.

Cons: Please refer to my complaint letret

Pros: Low cost

Cons: Pressure to take extras at collection. No person to person handover at drop off

Pros: Good value

Cons: A bit of a walk to the pick up desk at Barcelona airport

Pros: Pleasant staff no nonsense

Cons: Drop off no attendance

Pros: Over friendly, that resulted in a total scam.

Cons: If I pay in advance 26€, I'm totally fine upgrading the car, but then suddenly I end up paying more taxes, additional driver, upgraded car and the y basically forced me to take the extra insurance. Behind the desk personell is sitting prob their manager making sure all staff try to scam as many as possible. And on top of that the petrol tank wasn't full when we got it (we drove less than 50 km and the gas line dropped with one) We payed 26 + almost 180€ + deposit for the gas.

Pros: Speed and no nonsense from stsff at collection and return

Cons: I had to wait about 20 mins for the car.to.be brought round

Pros: Karola was a fantastic agent, not trying any hard sell, being faithful to the booking, and clear and cheerful with her instructions. The car was only 2 months old and a pleasure to use.

Cons: We flew into Barcelona Terminal 2 and had to get a shuttle bus to Terminal 1 to get the car - turns out they have a desk at Terminal 2 so I am not sure why we weren't given the option to collect from there instead.

Pros: Car was ok, clean and new.

Cons: The staff was too agressive to promo their own insurance. despite we already have insurance from discovercars.com. Therefore waste a lot of time at pick-up.

Cons: GoldCar officer changes confitions of contract with DiscoverCars. He don’t accept debit card for deposit although it was in DiscoverCars conditions GoldCar officer wants additional money for things which were already paid in contract.

Pros: Nothing

Cons: They are charging me more than double the agreed price. They refused to inspect the car with me on collection and therefore did not confirm the existing damage. I could not reach them on the phone, they literally hung up on me. They email they sent through illustrating the existing damage to the car did not accurately reflect the damage. Overall shockingly bad experience.

Pros: Will never use this hirecar company again.

Cons: Extremely Rude and Aggressive agent at pick up desk. I purchased Full insurance cover from discover cars when booking the car and the agent refused to accept that I had this insurance cover, dismissed it and stated I was driving the car with no insurance and taking a risk. I didn't purchase the extra insurance as was confident I was fully covered. She even told me next time I was hiring a car in Barcelona Airport to use another car hire company,which I told her I would. Unpleasant experience.

Pros: Very poor

Cons: Staff at airport desk were rude and tried to hard sell their own insurance even though i had taken out full cover when booking. When picking up the car the staff were extremely rude and dismisive about damage i pointed out but tried to blame me for the same damage when returning the car.

Cons: At pick up it could’ve been made clear that drop off was not actually in the airport

Cons: The available baby car seats were absolute trash. It's not acceptable for a company such as Goldcar to offer such product

Pros: The cleanliness of the car The comfort in pick-up and return the car in the parking zone in the airport

Cons: - Discordance between what I've read on web and what told me at the rental desk; - Time waiting for assisting me at the rental desk, even If I've done the check-in at home; - Spending much more than what I was written on website; - Combustible deposit that wasn't return fully even If the tank of car was returned full.

Pros: Price.

Cons: The agent sold me an insurance without my knowledge and I needed to go back to claim it.

Pros: Quick and efficient.

Cons: Only one service man at the desk, too busy with many customers.

Pros: Great car. Cheap quoted price

Cons: Was given directions to the wrong terminal to pick up. Actual rental desk and pick up was in a different terminal. Still haven't had the deposit returned.

Pros: Ik kwam daar aan en de man achter de balie zei de auto die je gehuurd hebt is er niet. Ik heb alleen nogmaals een grotere maat volkswagen T-Rock moest €60 bijbetalen inclucies verzekering die ik al eigenlijk bij discverscars had affesloten. Maar ik was moe en had geen zin in discussies en heb bijbetaald en de auto genomen.

Pros: The women on the terminal desk was lovely and the only helpful and polite person I dealt with from gold car

Cons: The distasteful attempt at the Golf Car staff member trying to take what felt like a bribe from us. He said the car was returned in perfect condition with the exception of a scrape on one of the wing mirrors. He said “don’t worry, pay me €30 just now and it’s fine”. Thankfully I had images that showed the scratch was already there when we collected the car and he quickly backtracked. Would never trust gold car again

Cons: They cancelled the car in front of us as we stood at the desk and left us without a car for our trip.

Pros: everything else was great

Cons: I wasn't told where the nearest gas station was to fill up the tank, so I had to go back to fill up, and I was short on time and I was late for my flight. It was about €10, no big deal, because I topped up the tank in the town where I found a gas station.

Cons: They made us sign for an insurance although we lready signed one with Discover cars

Pros: Very helpful and polite staff. Dealt with quickly.

Pros: Quick drop off

Cons: Extremely rude receptions - when arrived told we need to upgrade our car to another car same as two people next to me (felt like a scam) the hole time she was watching TV on her phone with head phones in. Incorrect directions (not goldcars fault) - to the office and where to collect the car. Lack of children's seats - told no seat was reserved as hasn't been charged, only had two seats avaliable one of which was incorrect size for my child

Pros: They fraud ed me, the car was not equipped with the spare wheel, I unfortunately puncture the wheel and the assistance was not able to come within 45 min I had to leave the car, since I was risking to loose my flight. They obliged me to contract the full risk insurance even though I bought it from you and now they even charged me for the damage!

Pros: I did not - limited English, overcharged and poor service after

Cons: All of it - will never use again

Cons: the representative tried to up-sell us by saying that it would be “impossible” for us (a couple, our six y/o and luggage for a week) to fit in a Fiat 500. They could offer us a more suitable car for an extra €40. That seemed fine, except it was €40 a day. We decided to see whether we would fit in the car we booked-which we did without a problem. They also pushed the insurance very hard setting out exorbitant charges if the car came back with any damage. It was already covered with damage.

Pros: They want me charge for some scratch that I never done and already present on the car!!!!

Cons: HIGH CREDIT CARD DEPOSIT. Long UNBLOCK. Really terrible. Bank says its your fault..

Pros: Clean car, great staff, overall great experience

Cons: NA

Pros: Nothing

Cons: Not the agreed conditions, like full to full, the car was not in the arrival terminal. The staff, the waiting time. I did not rent the car ultimately. I went the following day with another agency, wasting time and money..

Pros: all over

Cons: i have paid full insurance coverage nad got car with small danages + thng the car was for the service

Pros: not much

Cons: low pressure light for tire came on. Frequent stops to fill tire.

Cons: They have hidden charges and scam you knowing you don’t have time to object as you have to continue on your journey. Understaffed means long waits to be served. On our return we were charged for damage on roof and upper hatchback area. The car had been parked in a driveway all week. However because the damage wasn’t recorded by them when I picked up the vehicle they said I had done it costing me £418 in total. I have video of the damage and it existed at pick up but they dismissed it quoting t&c

Pros: everything was so easy! Staff helpful, they had all the answers, no problems.

Pros: I never get the car

Cons: They try to see me an other package

Pros: Returning the car was very easy

Cons: An extra insurance costing £103 was added without to the hire charge which was not required and not explained at the time of collecting the car

Cons: The way they treat you if you don't buy their insurance.

Pros: Competive price.

Cons: 1.Overcharged on voucher provided by quote. 2. Lots of damage on car NOT recorded on damage pan. 3. Did not record damage pointed out to then before hire and then claimed we had caused it despite our photos of it taken before hire.

Pros: New car

Cons: car cleanliness wash liquid was empty

Pros: Aver avuto una vettura nuova di fabbrica

Cons: Aver pagato oltre 250€ (5 giorni di noleggio), contro i 96 preventivati. 40€ per l'abilitazione di un secondo conducente. Qualcosa non quadra.

Pros: easy to find

Cons: rip off at counter, bad condition of car, drop off took ages

Cons: Service towards me

Pros: I didnt

Cons: They didnt care about the customers, it took an hour to get the car and customer service was shocking

Cons: That they gave us another car that was really bad (75.000 kilometers, no power, half automatic, half manual, no clutch) and the only other option was a smaller car.

Cons: The amount I was quoted on the website was different to that at the car hire. As such, I’ve lost £100. I am still waiting for an Answer as to why.

Pros: The car was fine

Cons: The service and the fact I couldn't use separate cards for the payment and the deposit.

Cons: Not getting ny deposit back

Pros: Nothing

Cons: Changing booked price - trying to take more for same car Taking higher deposit then is booked

Pros: Easy to find the Goldcar ate the airport, long opening office hours - after 10.pm, the staff very helpful.

Cons: No filled windscreen water, many scratches and damages on the car. Easy for them to cheat a customer if you don't look after all scratches when you pick up the car. Goldcar added a 62 EUR fee to cross the boarder of Andorra.

Pros: We arrived in Barcelona and whilst doing the paperwork for our car we added an additional driver. We were not informed this would be an additional 60 euros. Fair enough charging for the extra driver but a big negative for not informing us as we’d definitely not have done it. We received a car that was dented and scratched in numerous places and had to point out some additional ones that they hadn’t noted on the paperwork. At this point the goldcar attendant seemed quite relaxed about these (poss

Cons: rning the car 2 new scratches were noted for which we were told we’d have to pay 100 euros each. One of them polished out with a sleeve so was removed from the total. The other (barely noticeable and one of the smallest scratches on the whole car) wouldn’t buff out so we were charged for that. So after expecting to pay 113 euros total we ended up with a bill in excess of 320. Will NEVER use Goldcar again.

Pros: That they filled the gap left by the cancellation by record car that left us without transport

Cons: I am experienced with goldcar and their business model of cheap rack rate then stack on the extras. This left us paying more than 3x the original deal.

Pros: car was great

Cons: check-in person was a bit rude

Pros: No

Cons: didnt honour rental agreement with discover cars.

Pros: I did not end up renting car with them, see my final comment about gold car company.

Cons: I like discoverycars.com however I definately recommend to AVOID GoldCar company at Barcelona El Prat airport. They try to trick you as much as they can into paying more money then you should have as in receip you receive from discoverycar.com. I reported they practics to airport and i hope they will terminate their services on the airport.

Pros: Very efficient and easy process

Cons: Nothing

Pros: Быстро забрали авто Через день вернули депозит

Cons: Выбрал не большой не дорогой авто с маленькой страховкой с большим депозитом. Снег все три раза перевернула. Два раза выбрасывала нас с очереди Пять раз спросила почему мы взяли авто через вас, на прямую было бы дешевле и быстрей. Я не почувствовал помощи и до сих пор не знаю за что я вам заплатил 75 €, все те преимущества, которые я выбрал на вашем сайте агент Goldcar отменила. Верните мне мои 75 €, вы их не заработали !!!

Pros: nothing. Their service was poor and when you get to the desk you are told to pay additional fees for insurance, airport taxes etc before they even release a car. I have to wait 2.5 hours before I received my rental and it wasn't even the same or equivalent car I had paid for. I had taken the full cover protection DiscoverCar offer but apperently Goldcar do not accept this coverage hence you are cornered into purchasing their products. Worst customer experience and ended up being very costly (*3)

Cons: nothing. they take advantage that you are a foreigner wishing to rent from them.

Cons: The man with beard serving on the night of Aug 2nd should not have the job. He did not state why I had to pay additional dfees - this was explained when I talked to the service center. Tried 2 different cards - and aslo a credit card but he stated they were not accepted. As soon as I questioned him and asked why he stated "do you not want the car - shall I cancel it" - as he knew there were not other cars available at the airport besides large cars. They charged meSEK 7860 SEK - approx 720 Euro

Cons: We had to wait 1,5h before we got the car, because there was a long row at the Goldcar on the BCN Airport

Cons: The price of the rental was much higher than the offer I Got from discovercars😡

Pros: pricing is cheaper than others, but don't expect any service

Cons: Goldcar forces to take additional car insurance, which almost doubles the rental fee announced on the platform

Pros: I had my car broken into and gold car staff were fantastic and replaced the car immediately.

Cons: After having paid everything they blocked 413 euros and returned only 69 euros for no reason! No email sent whatsoever and the customer service agent couldn't explain why! Already from the office in Barcelona things looked weird: No written contract given they just told me you have it in your email, they gave me the keys and didn't show me the car so I had to look for it alone by checking which car lights blink when I push the keys button!! The return address given in the email was different.

Cons: I wasn't able to use my credit card to rent a car. GoldCar wouldn't allow me to use a debit card so I lost my deposit

Pros: The employee that attended us was very nice and professional

Cons: The car that was rented to us

Pros: nothing !!!

Cons: Nothing !!!

Pros: Nothing, terrible company

Cons: The service, the extra costs they wanted to charge that I didn’t ask for. Goldcar should not exist

Pros: Nothing

Cons: Tha agency closed at 00:00 and the plane arrived at 23:35. When we got there you were closed. So we got to spend 1:30 and more 300 euros to rent two more cars. I think your agency, At least, could give us a warning about the closing time.

Cons: They had complicated extra charges that were not made clear in the original booking, plus the costs ended up not matching the costs in the original booking. The car was not as clean or in as good a condition as we expected. We won't use Goldcar again.

Pros: nothing

Cons: everything

Pros: Though the car was advertised at a very low rate, the fine print included a requirement for an international drivers license, something I've never needed when renting a car in the EU before. Because of that, we wound up having to fully insure the car for a significantly greater amount of money.

Cons: Additionally, we wanted to extend our rental agreement on the car. This is not possible over the phone or internet, so we spent a full day of our trip driving to the nearest Goldcar location only to be told that it is not possible to modify your reservation when made through a third party. Overall, this was a terrible experience and I will never use either service again.

Pros: Nothing

Cons: Price increased.

Cons: Car full of scraps and damages upon pickup Alleged car-lock damages upon return

Pros: it was cheap and easy

Pros: Knowing that I would never use them again

Cons: Everything

Pros: They were rude

Cons: They were awful

Pros: Nothing

Cons: Nothing

Pros: They really need me up. They said I did not have a proper license for Europe. I have driven in Europe for years. No problem. They would not rent a car to me. Fortunately Hertz saved me.

Cons: Poorly informed reps

Pros: Goldcat cool but should have booked direct as was told a completely different price on arrival in Barcelona and was told by goldcar agent that I should not have booked with partner should have booked direct feel cheated and lies too but I’m in Barcelona fighting cancer on my 3 year old and didn’t have time to complain or ask for money back

Cons: Goldcat cool but should have booked direct as was told a completely different price on arrival in Barcelona and was told by goldcar agent that I should not have booked with partner should have booked direct feel cheated and lies too but I’m in Barcelona fighting cancer on my 3 year old and didn’t have time to complain or ask for money back

Pros: 1) Desk is in the airport terminal 2) They operate a full-to-full fuel policy

Cons: 1) Desk agent charged for optional insurance I didn't want without asking. Became aggressive and uncooperative when I tried to decline the insurance. 2) I had to inspect car for pre-existing damage in a poorly lit car park with no assistance from Goldcar attendant 3) Car returned with a completely full tank but a faulty fuel gauge showing 7/8 full. This was explained and accepted by the check-in agent but then Goldcar charged a penalty of €62.96 the next day. 4) Car smaller than the one booked

Pros: This company is amazing. I needed a replacement car and got it very fast.

Pros: Nothing.

Cons: All what I mentioned above.

Pros: Nothing.

Cons: Wasn’t clear that Americans need international drivers license in Catalonia. They would not rent me the car, but I had still paid the booking fee to you.

Cons: They charged me an extra 56 euro because the car happened to be a Diesel engine, I did not request a Diesel engine and feel I was financially punished because they did not have the requested car available.

Pros: Return

Cons: Having to purchase insurance adder purchasing insurance

Pros: Nothing

Cons: Poor customer service. Bad attitude. Lack of communication.

Pros: It's like shit. Never again.

Cons: from 70 euros at the end the car was 116 euros and plus 25 euros to discover car ire

Cons: Terrible service and they made false claim that I did not fill up the gas tank. I was charged 60 euro for that. SHAME

Cons: That they would not rent us a car.

Pros: Nothing

Cons: Everything

Cons: Unprofessional way of doing business by hiding costs in the contract. When I arrived at the desk to rent the car, the costs were different than what I had booked.

Cons: Hidden fees, pushed to get extra insurance pretending the coverage bought online was not covering anything. Pretended there was no regular car and that they "had to" provide a diesel vehicle which was more expensive.

Pros: Nothing

Cons: The whole service: agents operation, car quality, intention to get money for nothing, extra charges, etc.

Pros: Not a lot, except no big queue.

Cons: The car was not at the pick up parking area but somewhere else. I was told 15 minutes to wait which was fine as I had to go and meet my parents flight. However only return 30 minutes later it still had not arrived and I was told that the warehouse area had not realised they needed to bring the car and the keys to the parking area even though I had heard the man tell them. So we had another 20 minutes to wait. Not great! The car was also not overly clean on the outside and was really bashed up.

Pros: Efficient and speedy collection and pleasant staff.

Cons: Each time when starting a flashing signal informed me vehicle overdue an oil change

Pros: the car was good. exactly what i expected.

Cons: took time to give me my car.