Goldcar at Marseille Airport

Pros: The most beaten-up vehicle I’ve ever rented. Multiple dents and scratches all around and worn interior

Cons: Pick up speed ( 75 mins) and vehicle condition. Also, not the car we had reserved.

Pros: Proximité du parking de l'aéroport

Pros: Drop off speed was good though procedure unclear

Cons: The car bodywork was very bad . Worst we have experienced in 20 years. The battery was old and did not hold the charge. Would not start after 1 day of no use. The breakdown number was too slow and all the automated information and instructions had to be repeated every time we phoned. It took 4 hours of waiting in a hot car park for the breakdown assistance. The car needed a new battery but the engineer couldn’t fit one without goldcar permission and he couldn’t get authority on the phone despite

Cons: Waiting for two hours to take the car

Cons: The car wasn’t onsite. I had to wait whilst it came from another storage location. It was an SUV. I had booked a small car because of driving and parking in a city. Eventually they gave me the keys to a fiat 500 which was in the car park. Why they didn’t give this car in the first place is a mystery. The pick-up took 30mins. Not good enough.

Pros: n/a

Cons: Car not available on collection - delayed. Charged £170 extra post-arrival home for no reason (car was returned with no damage and full fuel. Agents confirmed car was acceptable.

Cons: They wouldn't accept the booking as name on booking form different to d/license and passport. Offered us another car at 3 times the price.

Pros: Friendly, welcoming people. No pushing to buy extra insurances.

Cons: I just missed a parking disk

Pros: Taken money No email to explain

Cons: No reply answer

Pros: Nice, easy, and straightforward.

Pros: very helpful and professional team, who ensured I understood everything before leaving

Cons: I had understood the desk was in the airport itself, and not outside in the carpark, so I had initial difficulty finding the rentals desk

Pros: Service was fast and efficient. Drop off is automatic (just leave the key).

Cons: Car was a couple of years old. Although, there were many brand new cars in the parking.

Pros: It was quiet so collecting and dropping off the car was a quick process.

Cons: Pressure sales techniques including multiple questions to buy additional insurance cover and questions such as ‘are you sure’ and ‘where you are staying is very busy and chances of scratches are high’ in order to scare us. We did not purchase the additional insurance for €170 but did have to put down an extremely large holding deposit which was not mentioned prior to travelling. Car was not as selected and no formal handover or check to the car with existing damages. We did this ourselves.

Pros: Not much

Cons: They offered to change the car to diesel but forgot to mention that they will charge more. They insisted to sell me the full coverage for a lot of money. The car after 100kms needed adblue an additive for the diesel. I spent more than two hours on phone trying to find somebody from goldcar or DC without success. I ended up to goldcar in nice to add the adblue. Finally they overcharged me with 72 euros for unnecessary "special" cleaning. Luckily dc refunded that.

Pros: Smooth rental, Straight forward and easy. Good car. Quick return.

Cons: Everything was great.

Pros: Efficient

Cons: Seemed pushy with extra insurance

Pros: The MG car wasn’t really good.. modern design but engine is underpowered. It shouldn’t be included for car rental.

Cons: Cowboy sales tactics, extremely long wait times.

Pros: Service was quick and efficient also good value for two weeks.

Pros: Drop off was fine however paid extra, which made no difference at all as a family member also rented a vehicle and didn't pay extra, and had the same service!

Cons: pretty much everything- terrible service and con artists!!

Pros: the car was ok.

Cons: They are crooks, more than an hour waiting, extra charges, did not agree to the voucher price, raised the price, did not allow charging in Euro currency (international card), high conversion cost (4.5%), high deposit, when returning the car they tried to charge for scratches, according to the reviews At Google, this is the basic method of conduct of the branch in Marseille.

Pros: fast service

Cons: The car had electrical issues that manifested 3 hours from departure - the hybrid system was not working and every time I had to stop and start the engine. This happened 5-10 times per day in traffic.

Pros: Nothing

Cons: Too much time to get the car Try to sell insurance and another car on the way back they wanted to charge 150 Euro by claiming that the car was dirty. It was not dirty at all. Etc...

Pros: The agents at Marseille were really helpful, tolerated my bad French, and didn’t over-aggressively try to upsell me the insurance

Cons: Nothing, it was great!

Cons: They said the car had a gps but it didn’t work. They took a lot of money from my account and will return it only 17 days after I return the car.

Pros: The car was new. Drop off was quick. Everything was fine.

Cons: Pick up queue was long and the process is too long. Need more agents when there is too many people waiting. Also the process should be simpler. The car was dirty outside.

Pros: Efficient

Cons: Pushing for additional insurance to the point that you start disliking the process

Pros: ?

Cons: Rather ordinary, nothing special or outstanding and there was a petty dispute about a hubcap; rather tiresome....

Pros: location

Cons: I was charved in USDs. Intead of 465.78 EUR, I paid 523.78 USD without notification. Finally I ended to pay 507.05, EUR, which was 41.27 EUR more than stated in my voucher.

Pros: Extreme upselling pressure put on me to buy their damage insurance

Cons: Excess / damage insurance upsell

Pros: Absolutely nothing

Cons: -Couldn't get hold of Goldcar when my flight was diverted because of weather. I arrived 7hrs late on the same day -I queued 1hr with my elderly mother (no chairs) and the staff took ages to check people in (approx 17 mins per person) -When I finally got to the desk I was told that my booking had been cancelled and they wanted 1000 EUR for 3 days car hire -They left my elderly mother and I stranded late at night with no way of getting to our accommodation - will never use Goldcar again

Pros: Fairly swift

Cons: Extra insurance options

Cons: Aggressive selling practices for insurance coverage

Pros: It was easy and once I found the rental desk.

Cons: I couldnt rind the desk and had to wait a while to be served.

Cons: The absolutely appalling after service when they accused me of dropping the car off late . They rang me twice on my English mobile , I picked up , they accused me of returning the car late , I said I didn’t and have a photo to prove it , they then oh it was an error with their systems. I then.m get a fraud alert from my bank saying gold car are trying to take money from me , they have now and are not responding to my emails .

Pros: clear informations

Cons: we have credit card payment problem... because of our bank.

Cons: Didn't accept our debit card at the desk without any pre warning, we were forced to incur significant transaction charges to get the car as a result

Pros: The clear professionalism of the lady who served me so nice and polite and explained things clearly.

Cons: Nothing, everything was excellent

Pros: Nothing much

Cons: Car rental area at Marseilles hard to find...queued for nearly 45 minutes to get checked in

Pros: Car met all my needs

Cons: Pick-up process was long with an attempt to persuade me to buy unnecessary insurance cover which I had already purchased through DiscoverCars.com

Cons: Too much up selling of extra insurance

Pros: Good drop off experience

Pros: quick drop off.

Cons: Pre-existing vehicle damages were attributed to my rental period despite being pointed out to Goldcar staff at the time of collection. (No extra cost due to additional 'Super Relax' insurance cover already taken out at time of collection.)

Pros: Good price. Location at airport terminal.

Cons: Difficult to understand the exact details of what is and isn't covered by basic insurance. Agent overstated risks too try to sell full insurance cover.

Pros: Desk assistant was most helpful

Cons: Ended up with an esstate car when ordering a smaller car

Pros: Quality car

Cons: Lengthy period of pick up. DiscoverCars not easily accepted by the Gold Agent

Pros: Fast checkin and checkout. Good advices and explanation

Cons: Hour to close the office of rentalcar should be latter.

Cons: Very pour English. Very difficult to communicate

Pros: Your customer service is absolutely shocking, I wouldn’t recommend anyone and I would choose another rental in the future

Cons: Zero customer service, call centre staff rude abrupt and in interested

Pros: Nothing

Cons: Car was unclean and incredibly damaged. Staff were unhelpful and were only interested in taking more and more money.

Pros: Price relative to the market

Cons: Humour of staff member

Pros: Efficient and very good quality for the money

Cons: Policy to try to sell you an extra insurance

Cons: Car was dirty Staff was useful

Pros: Ease of location.

Cons: No idea of 3rd party agent discover cars insurance policy, there insurance invalid for rental agreement better communication needed between discover cars and Goldcar this leaves customers feeling ripped off.

Pros: I like Goldcar i use them a lot and would use them again, easy and hassle free pick up and drop off. There was only one staff member at pick up so the wait was a bit longer than it should have been

Cons: I would have liked a car that was less marked and scratched and closer to the model advertised even though this was in the same category it was not as nice a car as the suggested equivalent

Cons: I was charged extra at the desk for unlimited mileage which was indicated as included when booking. The car had extensive bodywork damage on one side. It could have been cleaner.

Cons: The car was damaged on the one side and very noticable

Pros: Price.

Cons: Terrible pick-up with very pushy agent. Dishonest damage assessment on return.

Pros: Relatively good service.

Cons: They do not accept the full coverage of the website, but insist on doing the full coverage of the supplier. The car had a collision in front.

Pros: Goldcar advised me to pay for full coverage and this advice was valuable.

Cons: When I had a problem with the car by my mistake, firstly they didn't try to help me, only after my pressure.

Cons: Because I booked through your company, I was advised that there was absolutely no insurance or cover provided and I had to pay an extra £200 for insurance. I will not use Discover Cars or Goldcar again.

Pros: Aggressive selling of alternative insurance to that which I'd already paid. Refusal or inability to swipe credit card for reserve. I've hired cars in many countries but never had this kind of difficulty. Had to pay their additional insurance.

Cons: Unpleasant and unhelpful - seemingly only interested in getting the customer to purchase their insurance.

Pros: NOTHING

Cons: ALL IT S A UNACCEPTABLE DEAL

Pros: Nothing!

Cons: Bad service, unfriendly staff, pressure tactics to buy their Excess Policy, charging Euros 216 for alleged damage to the car without even telling me at drop off. The car is perfectly good.

Pros: Nothing

Cons: See above - never again

Pros: the price

Cons: 1. the wait times to pick up the car 2. when you book online you're not told you can't pick up the car until at least 2 hours later. 3. when you book online, you're not told you need to pick up the car within 6hrs of your stated collection time.

Pros: Nothing

Cons: The fact that they told me the insurance cover I purchased through discover cars was worthless and insisted I bought their local cover at a ridiculously high price. Refused to contact Discover Cars to resolve problem and told me that any scratch on the car would cost at least 300 Eoro

Cons: The staff not serious. I personally presented a delay problem, they said there was no problem at all for then, with no alert, holding back ammend money from my VISA. Not serious. And huge stress convincing me to make full insurance, so paying more than the duble price

Pros: Nothing

Cons: Waited 1h20min to pick the keys. Under the sun with 2 small kids. Asked for help, completly unpolite and bad treated by the responsable of the agency. Car not well cleaned... chewing gum in the seats? Whole experience a disaster.

Cons: 2 hour queue to pick up keys.

Pros: The car was good

Cons: The staff were threatening and full of scare stories about paying for damage. I had to tell her 5 times I didn't want to pay for any extra insurance and each time she tried to push me over the edge with another scare story. Awful woman!

Cons: Lack of transparency

Pros: NOTHING. Long lines at the rental counter and rude staff.

Cons: The car was awful. The staff was awful. I felt like they were constantly looking for something to over charge me for.

Pros: Cheap!

Cons: Very long wait to get car, too much sales pushing about insurance, totally inflexible when we wanted to extend our rental - do not recommmend!

Pros: Pick up and drop off desk was easy to find. Precautions were taken against Covid. Car was clean and in good condition.

Cons: When I arrived to collect the car I was made to take out insurance again and told that the full coverage I had paid for online was to a separate company, and that I had to pay another 126 euros to the company on site. This was never explained online when I paid the extra insurance for full coverage.

Pros: Xavier was good guy

Cons: Partial fuel option cost me €23 to return a full tank.

Pros: Nothing

Cons: Terrible service. No paperwork, nor compulsory security items in the car. Car is spanish with spanish insurance!! No possibilities to contact the Marseille office, only platform in Spain which is refusing to connect to the branch. Car in poor state. Agent laughing when complaining.... etc

Pros: nothing

Cons: the worst car rental service in 30 years of travelling.

Pros: Quick and simple pick up and drop off

Pros: If one agreed to pay their 'real' high pricing, everything went quite smoothly

Cons: I was not the only one to be trying to pick up a car at an 'agreed' & confirmed rate that was not real. The Goldcar staff insisted on a much higher price and my having to return the car two hours earlier and clean it on the day, as well as the much higher excess. Each time I agreed to one of their demands, they would make up another one. As I was rushing for a hospital appointment and would be coming from visiting my father in hospital on the drop off day, I effectively had to agree to pay.

Cons: There was no mentioning about the "optional" insurance on the page. We went to the car rental company with the expectation to get a car for 20 euros a day because this is the price indicated during the booking having already prepaid 70 euros. At the counter they then made it appear as a matter of fact that we need to pay 200 euros for an extra insurance. Be aware of such nasty behavior. Get an external assurance in advance which is much cheaper and categorically reject these "offers".

Pros: Awful. See above. We will be online reporting the service issues.

Cons: Overcharged. Ripped-off for fuel. Will be seeking compensation

Cons: They scam customers out of extra money in a way that no other rental company does. I am reporting them to trading standards for there practice.

Pros: The desk agent was very nice and helpful. He was great in explaining a difficult situation. I was upset that it was costing me so much more than I was prepared for and he was very patient and kind.

Cons: That the extra fees were not made clear in advance.

Pros: Really bad company ... would highly suggest no one use them ever

Cons: Everything ... scammers ... appalling customer services ... had to walk out in disgust rather than continuing with hiring a car from them.

Pros: The kindness at the desk

Cons: The distance from the airport