Goldcar at Lanzarote Airport

Pros: Easy friendly service

Cons: The car wasnt checked before we took it for damage and there were some scratches and marks

Pros: Very helpful and friendly

Pros: Easy to find the check in desk at the Airport the lady was very quick and pleasant, car was one floor down in the lift and drop off car check took 5mins

Cons: Excellent service all round

Cons: They over charged us. It takes far too long when picking up the car, especially as the vehicle was pre-booked.

Pros: quick helpful service nice car great condition

Cons: no sat nav in car bit of a surprise for make and model of car

Pros: Very quick pick up and drop off

Cons: Nothing, all good

Pros: did a reservation online. but when got to the car hire place they started adding loads of charges, so the price being offered by Discover Cars was not true, so we wasted loads of time getting to car hire place, only to then not be able to afford to rent the car, and Discover Cars still charged us £44.50 for the booking, even though we didn't hire the car. will never recommend or use them again. the prices provided online are a lie.

Cons: did a reservation online. but when got to the car hire place they started adding loads of charges, so the price being offered by Discover Cars was not true, so we wasted loads of time getting to car hire place, only to then not be able to afford to rent the car, and Discover Cars still charged us £44.50 for the booking, even though we didn't hire the car. will never recommend or use them again. the prices provided online are a lie.

Pros: Appalling - found another provider at the airport who provided a fantastic service - will never book with this provider ever again.

Pros: Staff were pleasant and professional. Easy to locate the vehicle.

Cons: Payment price was increased without prior notice from EUR 129.98 to EUR 148.05. The attendant was unable to change the price although agreed this shouldn’t have happened. The vehicle hadn’t been cleaned inside and was very dirty. The vehicle only had half tank of fuel on pickup. I was told to return the vehicle with the same amount but although I returned the vehicle with more fuel I was charged GBP 127.25 fuel fine. Goldcar accredited GBP 75.40 but immediately withdrew GDP 76.00.

Pros: Nice and simple

Cons: The cars air conditioning was broke so had to hang around whilst they found another car.. Should have been checked at turnaround, also the replacement car they gave the windows were filthy... But by that point I just took the car

Pros: Nothing when we arrived at 8.30 the office was shut but should of been open until 10

Cons: Everything

Pros: Very easy, location of desk and car pick up/drop off were excellent, my wife uses a wheelchair so the convenience made things very easy for us

Pros: Waste of time and money- despite gold car saying you can use your debit card they said I’d have to pay for full insurance at an extra £300 - I’m not a fool so left it.

Pros: Friendly and efficient

Cons: Nothing

Pros: The representative at Goldcar was helpful to highlight another car company when I was told that my vehicle was not available.

Cons: The whole process.

Pros: timing, and paperless work hassels

Pros: Modern car, clean, tidy, easy

Cons: As always the suggestion that we required additional insurance upon pick up

Pros: Good price

Cons: Long queue to pick up car

Pros: No problems whatsoever

Pros: Very efficient book in. Nice car and very easy return.

Cons: Nothing. Very saisfied

Pros: I asked for the reservation to be canceled. Never hired the car, and never got my money back.

Cons: I asked for the reservation to be canceled. Never hired the car, and never got my money back.

Pros: Good company to deal with, good car

Cons: The car could do with a service, the engine was a bit lumpy.

Pros: Hidden fees for insurance at airport. Dud not take Amex so was forced to pay insurance fee.

Pros: Efficient and economical

Pros: Their Guy at the desk was great!

Cons: No hesitation in creating a new booking

Pros: Desk on airport. Easy car pickup and drop off

Pros: Both credit cards with £3000 each on declined at the desk and they do not accept business cards therefore they had to cancel the hire forcing me to use public transport.

Pros: Service was good and quick.

Cons: There was discarded sandwich packaging in the centre console. The car was covered in sand when we picked it up, but this was partly to do with atmospheric conditions. Just about every panel on the car was scratched or dented. Although the car did drive as well as you can expect from a Renault.

Pros: Car was filthy on the outside OK on the inside

Cons: Man on return was nasty and unhelpful

Cons: insisting on additional insurance that triples the cost

Pros: Goldcar office overwhelmed. Long queue- not moving. Noted equally long queue for returns. Made other arrangements. I suggest you review your relationship with this company.

Pros: Nothing.

Cons: Rude and unhelpful. Refused to accept my UK driving licence. Claimed I needed IDP. Never had this problem in 30 years. Suspect they had sold car to someone else.

Pros: Gold at were very unhelpful.

Pros: Tried to sell me more insurance which I had taken out and showed proof on phone , thy told me I had to pay airport tax . Then I was offered an upgrade free of charge which I refused and asked why I was offered an upgrade as according to the staff at the airport I had no insurance and didn’t pay the airport tax then to be told that I was good to go and told to enjoy my trip . This all happened when I requested the police to clarify my position .

Cons: All of it

Cons: The final cost was twice the original quote. We paid 136 pounds for petrol which they said they would give back when the car was returned full. It was and we did not get money back

Cons: The lady at the counter insisted I didn't have full insurance when I had already paid for it when I booked. Th2re was also damage on the car which wasn't marked on check sheet. All very stressful.

Pros: Pretty new car, good quality.

Cons: Tried to sell us full cover even though we purchased it through Discover, said they had their own additional cover (we didnt take it). Some damage not shown on the car so it needed to be updated.

Pros: Didn't get a car

Cons: Did not get a car please refund my money

Pros: Easy to pick up car. Handy location at airport.

Cons: Slow service at check in desk and the q

Pros: The car provided was ideal and served the purpose well!

Cons: The assistant who dealt with me tried to extort money out of me, tried to pass me on to another company and the pick up took approx 2 hours. Threatening behaviour if I didn't pay!

Pros: Very good service

Cons: car had over 6 alarms including braking system, ESP, anti collision to name a few. tracking on the steering was out by lots as well

Pros: Easy in airport.

Pros: The helpfulness of the staff & the car was new and clean throughout.

Cons: The time it took to take the hire car out was a little longer. My recommendation is to provide more staff when flights land.

Cons: Representative at Goldcar was blunt and unfriendly with us when we dropped the car.

Pros: They try to sell 144 extra cover despite I was telling them that I was covered also for scratches They stated a police report was on need However when I was reading again the full cover I purchased as an upgrade from Discovercars the full cover states it doesn’t matter how good you are in driving or how safe you have left your car parked since unforeseen accidents can happen So I understood I was full covered even for accidental scratches

Cons: They push to pay extra fir extra cover warning and scaring you that even a 2cm scratch won’t be covered by the full covered upgraded rental price I paid through Discovercars

Cons: Had to wait 90 minutes in the queue to pick it up.

Pros: Location

Cons: The fact they were happy for us to drive away in a non road worthy car , then wasted my time changing it and having to point out to them the damage on the next car . The staff were abrupt and accused me of taking her photo when I was clearly taking photos of the damage on the car

Pros: Quick

Cons: Slight issue described as fuel gauge error which it wasn’t.

Pros: Eens in de parking ging alles vlot. De aangeboden auto was proper en in goede staat. Een vinnige auto.

Cons: Meer dan 2 u moeten aanschuiven voor de pick-up met misschien 15 mensen voor ons! Maar 2 medewerkers aan de balie waarvan 1 niks deed! De dame was ook heel onvriendelijk en toen ik info vroeg over de snelle pick-up die ze ook aanboden, snauwde ze: als het je niet aanstaat, annuleer dan en ga ergens anders. Ook andere klanten snauwde ze zo af. Na bijna 2u aanschuiven, kwam er een 3de medewerker en ging het iets sneller.

Pros: Quick, efficient and friendly

Cons: Nothing

Pros: friendly and goog explenation

Cons: too much administration, takes to long , 10 people before us

Cons: There was not enough parking when it came to dropping it off at the airport.

Pros: Very unhappy with Goldcar rental. Joined by other customers who had same experience.

Cons: Excessive charges not made clear when booking.

Pros: The staff were amazing

Cons: The cost especially the extras

Cons: Being pressured by the company to pay £80 per day insurance

Pros: Good car, good value, quick pick up and drop off

Cons: At check out (inside the terminal and in the car park) we were told to take photos of any damage, which we did. However, the same day we received an email of the original vehicle condition form, from “noreply@goldcar” saying that this form will be considered final if we had not reported any modifications. In fact we were not charged anything extra but receiving this mail is disturbing when one is on vacation

Pros: Very honest company and great staff

Pros: Drop off was efficient, and they checked the car over in 5 mins with no additional charges.

Cons: The server at the pick up desk was very pushy and tried to get me to add on extra insurance, which wasn't required as I had insurance trough Discover Cars. It would have been an additional £150 wasted as the car was checked at drop off and deemed in the same condition as when I picked it up. Luckily Discover Cars warned us when booking that this could be the case, so I am glad I heeded their advice!

Pros: The car was very good value for the week, and the location in Arrecife airport is very easy

Cons: ..her colleague and said, "it's him". She told me I was late, and she was under no obligation to keep my reservation. I told her I called and she said they got no message. She continued with this attitude saying I'm lucky she's giving me the car. At the end, when I received the invoice, I was charged an extra €52,69 for late check in. It was a terrible experience. Also, the child seat had no insert for infant (the baby is 3 months) so it was not very secure, and the seat was very dirty.

Pros: Great service at the desk from Benjamin when I collected. Thanks

Pros: Easy pick up and drop off.

Cons: Large deposit which you are only told about during pickup

Pros: Very easy process, will use this service again

Pros: Efficiency,simplicity,communication.

Cons: Nothing

Cons: You have to make your own pictures when you see other damage in comparison with their file. Looks like a source of discussion when something does not go by plan.

Pros: Quick pick up and not time waste in selling insuramce

Cons: Drop off instructions could've been a little better. Didn't know which terminal to drop it off.

Pros: Good price

Cons: Rude aggressive staff member

Pros: They advised to book directly to avoid the ridiculous fee next time

Cons: Fairly long wait time

Pros: Nothing at all.

Cons: Rude and unhelpful staff, they refused to help us, refused to call their head office, refused to call discovercars. Simply told us our contract was with discovercars and had nothing to do with them. I was left at the airport stranded with my family including one member who couldn't walk.

Pros: It was efficient and the car was pretty good.

Cons: They do not accept Amex and if you don't have a Visa or Mastercard CREDIT CARD IN THE DRIVER'S NAME you are forced to pay for the top (extortionate) insurance.

Pros: Nothing

Cons: Denied car due to not being able to change to another driver who was not injured and had a credit card for deposit, VERY unhelpful staff member

Pros: Very good service

Cons: the waiting time at the desk around an hour

Pros: No extra charges, I had my own excess insurance

Cons: Interior could have been cleaner , fair bit of damage on car upon pick up

Cons: When I made an online booking I chose full insurance coverage. Once we reached the desk employee, she stated that she didn't know what I was talking about and when I showed my online reservation she said that doesn't count. Basically, I had to pay 200€ extra for full insurance on top of the 6€ per day... In the end it was twice as expensive as my friend paid at the different company.

Pros: They threatened me with police action when I took a photo of their booth to prove I was there. When I first arrived they were so terrible. Btw I normally am reactive to rude people however as I was looking forward to my vacation I was absolutely calm in my dealings with them

Cons: The people behind the desk. They are the oxymoron of the service provided in Lanzerote where everyone goes out of their way. This company is the opposite

Pros: Niets !

Cons: Heel onvriendelijk ! 2 uur in een wachtrij voor een auto waarvan we een volledige dekking in verzekering hadden zonder franchise maar wel 1100€ waarborg moeten betalen bij ophalen ? Achteraf gehoord dat dit bij heel veel toeristen het geval was en bij de minste schade ze meteen 1100€ inhielden ookal had je een volledige verzekering zonder franchise … bedrog !

Pros: It was very easy to find the Goldcar office at Lanzarote Airport, it was the one with the queue snaking around the terminal. Having joined the said queue we waited for over 2 hours during which we moved forward approximately 3 metres and had seen only 3 people in front of us served. At this point we decided not to bother queuing any longer as our time on holiday was limited and we and the people around us estimated it would be a good 4 or 5 hours before we would be able to be served.

Pros: Nada más que la devolución

Cons: -El tiempo de espera en agencia -la poca amabilidad del personal que le suda encontrar solución para el cliente = te dice "bueno tiene que pagar más o no le damos el coche, pero que este contenta que al menos tiene un upgrade de coche", luego no te indica donde esta tu coche -Los gastos escondidos que no aparecen para nada en la web y por pasar por discovercars te dicen que las condiciones son diferentes

Pros: Easley desk access. Nee car. Clean car and good condition. Full to full fuel.

Cons: Hard sell service at the check in. Didn’t appreciate the 30mins arguments to get us to buy insurance.

Pros: Car was full of scratches,I had to go round the car with a representative to show him the scratches and made sure he made a note of them and for him to email the damage confirmation

Cons: It was filthy

Pros: i didnt get the service as they tried to rip me off

Cons: i didnt use them and want a refund

Pros: Nothing

Cons: Collected car from dark poorly lit building, told of multiple areas of damage (in excess of 20 areas), used car for journey to and farm airport and have been charged do an area of damage despite taking out all inclusive insurance.

Pros: Convenient

Cons: Car was in a poor condition, very dirty and the tyre low pressure light was already on when I collected the car. I was charged over £1,100 deposit for a car that already had damage and scratches on nearly every panel. The car inside was disgustingly dirty. Why do you allow customers to rent vehicles in this state?

Cons: Parking sensors in the car were turned off

Pros: Easy pick up and ideal airport location

Cons: Tried to upsell insurance as expected. Car was covered in dents, not much left on front tyres and didn't run very well, gutless misfire but as used very little not worth the hassle of changing.

Pros: Cost speed and value

Cons: Old story regarding insurances excess. Give it up

Pros: Cheap, fast, and excellent car

Pros: Nothing. It was absolutely dreadful

Cons: Everything

Pros: Super fast service and 100% hassle free

Pros: Devolver la llave sin un intermediario en un buzón. Pagando seguro completo sin dejar depósito

Pros: I didn't

Cons: The cost was much more than I was quoted, even the rep that served me recommended I use Cicar in future.

Pros: Nothing. Never chose Goldcar again. On the second day the car was without engine oil, i had to go to garage and buy it myself; the car direction was dangerously loose; on the third day, a plastic protection frontal underneath the car fell out.

Cons: There was a huge line of people at Goldcar desk and only one person atending. We had to wait for about 30 min to pick up the car

Pros: Good service. Large queue at arrivals after 4 hour flight . Happy with car.

Pros: Excellent but we did not get the car we had hoped for which was a golf

Cons: Everything went very smoothely

Pros: Easy to locate office upon arrival.

Cons: Our car was hired through Goldcar. Never will i use this company for anything ever again. They found the smallest stone chip on the car and accused me of causing it when driving. As a result they charged me €86.15. This was done for the sole reason i refused to take their excess insurance as I have my own excess insurance cover. Total disgrace - How can anyone drive on a road and be accused of a stone chip ? If this was in the UK it would be deemed as fraud. Taking advantage of tourists.

Pros: Lovely car. Great efficient service. Will happily use Goldcar again

Cons: N/A

Pros: Picking up and dropping off the car was really easy. Both the agents I dealt with were helpful and although they tried to sell me the insurance it wasn’t a hard sell. Very easy process picking up and dropping off the car.

Cons: The car was in a poor condition. Bumps and scratches all over it. It was very difficult to log all of the scratches on video and I was worried that I would be blamed for one of the many areas of damage (which didn’t happen to their credit). There were also no wheel trims on any wheel!

Pros: 👍

Cons: Nothing

Pros: Brand new car provided and the car was easy to find & drop off

Cons: Small parking spaces meaning it was hard to load & unload the car

Pros: Very easy

Cons: All was good

Pros: Great service, easy to find in terminal, reception friendly , explained everything, easy to find car at puck up point, really easy to drop off at terminal

Pros: Pretty quick getting the car and no issues with premium insurance I’d already purchased

Cons: The fuel policy was full to full but it wasn’t full on pick up time

Pros: we didnt get the car

Cons: they didnt help us sort our issues at all

Pros: nothing

Cons: They refused to give me a car because I was a day late collecting it and had used discover cars

Pros: The ease of everything

Cons: Not anything really

Cons: Office staff pushed the extras as a bargain without providing the overall cost until it was too late to back out. Unacceptable!!

Pros: We paid an extra insurance for nothing as they said it s not done by them

Pros: The car had a lot of damage. This took sometime to check against the damage report before taking the car.I had to take a lot of photos to cover myself.

Cons: Service was Good

Pros: The car was good and according with the expected

Cons: The staff present in the office was not kind It was like I’m talking with a machine

Cons: A la restitution, Goldcar vous loue des véhicules avec une mauvaise carrosserie et relève des micros rayures qu'il veut vous facturer. Le personnel est peut agréable. Beaucoup de voyageurs faisait le même constat dans l'aéroport.

Pros: I hired again on lanzarote, it was so easy and helpful, like previously. A real pleasure. My only bad experience with goldcar ever has been in Amsterdam airport where they are not honest.

Cons: The Spanish sector has improved to very good standards and is very pleasurable.

Pros: Super fast service, very good explanation since it was the first time i was renting a car. I received the deposit back to my account after few hours I gave the car back. Well done!

Pros: On airport

Cons: No fuel and slow response.

Pros: Drop off seemed uncomplicated.

Cons: We got the worst rental car in the entire Lanzarote. It was beaten up and dirty inside. The aircon hardly working. It should have not been in service in this poor condition.

Pros: Gold car rep (female) in the airport was rude, unfriendly and unhelpful. Queue wasn’t long but they were so slow.

Cons: The car was in bad condition. Covered in scratches etc. We photographed everything on collection as proof it was already like that.

Pros: They had a counter in the terminal

Cons: Waiting for staff and refusal to check it over after returning it

Pros: Friendly staff

Cons: Paid much more money than expected, double in fact

Pros: Easy return and very pleasant member of staff

Cons: The hard sell add on insurance

Pros: nothing

Cons: nothing

Cons: Het voorgestelde huurbedrag €155,74 en het uiteindelijke afgeschreven bedrag van €350,49 van mijn rekening komt bij mij over als belazeren of beetnemen.

Cons: the car had a lot of damage and creaked a lot when driving

Pros: Always consistently good. No problems.

Cons: Nothing

Pros: Fast and easy to use

Pros: Nothing

Cons: They charged me an extra £250 on top of the original price an knew I needed an car there an then!!

Cons: I was deceived by the clerk on the counter for extra 180 eur payment. Nevertheless that I included on my online reservation full insurance option, she has managed to convince me, that for only 30 eur more payment I will not have to put additional 1.100 eur credit on my credit card. After a long flight and after waiting in line for more that an hour, I was tired and I believed her assurance.

Pros: Very easy to arrange online and find in the airport. The lady behind the desk was polite and friendly.

Cons: The car wasn't particularly clean when we picked it up

Pros: Relatively quick and efficient.

Cons: The wait to pick the keys up. However, this wasn`t Goldcar`s fault as there were a couple of what appeared to be awkward customers in front of us.

Pros: Nothing.

Cons: Rude, aggressive and generally unhelpful

Cons: I was bullied into buying extra insurance. I said I already had insurance but they said it wasn’t enough . They also took a 1100 deposit and a ridiculous amount for petrol

Pros: Speed of the process

Pros: I liked the way we were treated and how the agent explained everything. Unfortunately we had not rented directly through Goldcar so we did not get the best prices, we got to pay extra fees that were NOT indicated at all on Discovercars. But the agent who took care of us explained everything well, even gave a courtesy call during our trip to ensure all was well.

Pros: Nothing at all

Cons: See comments above

Pros: We were a bit early and had to wait more than a houre

Cons: Once handling. It takes 10min for info and keys and you are off

Pros: My problem was resolved satisfactorily

Cons: I had a problem in the evening and was not able to speak to anyone until the next morning. Fortunately I was at my accomodation, had I been on the road it would have been very difficult

Pros: Friendly and efficient

Cons: The car provided was old, dented on every panel and grubby inside.

Pros: I found the service very good

Cons: Unfortunately I had to shorten my trip due to a death. As of date I have not received a refund for 27 Jan - 5 Feb.

Cons: We had to pay 210 euros more because the main driver did not have a mastercard. I had but because I was not registered as the main driver my card could not be used. When I asked if I could be the main driver that was also not possible.

Pros: Nothing

Cons: Nothing

Pros: 😔

Cons: Doposud mi nepřišlo vrácení depositu

Pros: Good location for pick up and drop.

Cons: Car was relatively low spec and tatty.

Pros: Nothing.

Cons: Staff were rude and it took a long time queuing and being served.

Pros: perfect car return

Pros: Car was not up to standard , full of scratch and dents.

Pros: Nothing

Cons: Slow speed of collecting and unhelpful staff

Cons: The quality of the car provided for us was very poor, I would advise people not to use it based on our experience.

Pros: Straightforward rental Car was very economical

Cons: The car tyre deflation light came on.

Pros: Pousse à prendre une assurance encore supérieure que celle pré commandée qui coûte très chère. Ne reviens pas dessus, expliquent mal aux clients

Pros: You upgraded our car I think this might have been because we were waiting so long in the que.

Cons: It took nearly two hours to pick the car up which is absolutely unacceptable.

Pros: Fairly quick pickup and dropoff

Cons: The agent at the Goldcar desk was quite offhand and unfriendly. A large excess was taken off my credit card rather than just the credit card details. I haven’t experienced this with car hire before. I am unsure how long it will take for it to be refunded to my credit card, and this is an issue for me.

Pros: Very efficient on return.

Cons: Damage on the car not noted on contract & agent refused to do walk around to confirm. Agent did not use confirmed uploaded data. Agent refused to accept my extra cover and insisted I must take her cover to be fully insured. Agent told me €1400 deposit would be taken in pounds Sterling the same day along with a fuel deposit that would have filled the tank 3 times over. I insisted it should be taken in Euros and was told it would incur a 7% charge. Neither deposit where actually taken.

Pros: The time I ceased talking to them.

Cons: I liked nothing but most importantly they didn’t know what they were doing with reference to the rules.

Pros: Nothing

Cons: Didn't accept my credit cards. 134 euro deposit for fuel!!! Didn't read it anywhere. Said that the insurance was not full insurance since discover cars communicate it as ful insurance. Made me pay the double to be able to have the car. The car was not in a good shape. Even without parking sensors. Overall feeled like I was ripped of very bad and couldn't do anything about it!!

Pros: Everything was good except for the insurance we bought from discovercars .com it was not recognised. They wanted us to by more insurance.

Cons: Everything was fine on this occasion except for the insurance nonsense

Pros: Fairly cheap rates

Cons: We thought we bought full insurance online, but at pickup we got told we had to buy an even more expensive insurance. The guy did not communicate why

Pros: Clean car, key drop-off was great, new vehicle, friendly service towards the end.

Cons: Took long to get the car even though I had a reservation. There was a long queue and the representative wanted me to get a better insurance to also not have to pay a large deposit. I ended up accepting.

Pros: Nothing. When we picked up the car we found it difficult to understand what we were being told.

Cons: Waited over 40 minutes in a queue to pick up the car. Goldcar representative was poor at explaining the situation to us.

Pros: Got messed about at collection point I went to the window inside terminal was advised to go to other side by the time I made my way around both agents had started servicing customers other side of the counter very frustrating are getting off a delayed flight

Cons: Car had damage all over it would have been easy to miss some of the damage when collecting the vehicle

Pros: Good standard of staff etc

Pros: Efficient and quick return of the car. Nice staff.

Cons: Not applicable.

Pros: The service was efficient but slow at pick up, drop off excellent

Cons: Sullen staff on pick up desk. Car had 25 points of damage when collection, in other words it was covered in dents, scratches plus 2 major points of damage. However this didn’t make and difference to drivability or comfort of the car

Pros: Excellent range of modern cars at good prices

Pros: Great check in experience, amazing service by your agent.

Cons: Insurance is always tricky. If you buy insurance through the booking website they don`t want to accept it, and when you book it on the spot is way more expensive. Booking site offered it for £25, altough I paid £100 on the spot... Not the first time

Pros: Very efficient

Cons: The first car we had, had a clutch problem. Would prefer a car with a bigger engine

Pros: Nothing

Cons: No car provided

Pros: Nothing

Cons: They asked me for over 2000 euros for a deposit which I didn't have because my bank card is a debit not credit car ...so I had no car asked for a refund after contacting there office they told me to ring and was told they cannot ...outraged

Cons: Had to return first car tyre light came on 20mins into drive

Pros: As always very efficient 3rd time using and would continue to do so for our annual trip to the canaries

Cons: None

Cons: I pay 120€ in the car rental for the patrol , 690 range km and when I return it it was 520 km range , I receive 43£ in my bank account and I’m asking how is possible that I spend so much money for patrol ? That not fair and I’m gonna to a be complain

Pros: Perfect, renting not the first time.

Pros: Good processes in place and resonable personnel

Cons: considerable cheaper on other broker's sites comparing with the price from the official site

Pros: Easy dropping off.

Cons: It is not clear what I have to pay until the last minute I'm on the counter. That is absolutely misleading and unacceptable. In addition, your staff suggests not to trust the insurance you offer online! Then why you offer it if it's not ok? I have no trust to you anymore.

Pros: The car was ready and the officials were efficient.

Cons: The car hadn’t been washed externally and the interior hadn’t been cleaned but it wasn’t too bad.

Pros: Fast and easy check-in

Cons: Everything else, apart from the fast check-in. Their personnel are unprofessional, you are getting hit with unplanned extra charges, car excess deposit is actually debited and then reimbursed - so I lost almost 100 GBP on 2 EUR/ GBP conversions. Horrible

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: They were very slow, tried to oversell, uninterested, and then charged us €150 for vacuuming (just sand from the beach) the car even though there is nothing in the contract about cleaning it.

Pros: Had my details from previous trip so did not take long to get the car at the airport

Cons: Nothing really

Pros: NOTHING.

Cons: They have attempted to scam 150 quid off me. Currently going through the bank to get it back. Said I was smoking in the car....I DO NOT SMOKE!!!!!! Court proceedings will follow: already in contact with a solicitor r.e. breach of contract, fraud and defamation of character. Papers will be next. Good luck...."Autistic customer defrauded by rogue Spanish rental car company" is NOT going to look good splashed across the Tabloids....

Pros: Nothing, it was a very bad choice

Cons: Never ever will I use Goldcar again. You should remove them from your discovercarhire. Total rip off, they charged me full additional insurance three times the car hire prices since they did not accept any of my credit cards. And the car was old and full of scratches and bumps

Pros: Car in good condition and staff efficient

Cons: Still having trouble getting our deposit back even after calling the local office and it's 10 days since returning wouldn't use this company again

Cons: being told to pay 154 euros on top for insurance we had already paid for

Pros: Nothing

Cons: Very poor customer service.Staff are unfriendly and rude. Added an upgrade charge that we didn’t ask for and the car they gave us was what we had ordered and not an upgrade anyway. One member of staff told us this extra charge was the airport tax we said it wasn’t as it clearly stated upgrade and airport tax was showing separately.The prices we were quoted when booking were more when we had to pay.They make you pay in ponds and give a really bad exchange rate. Never refunded the fuel charge!!

Pros: Its cheap.

Cons: The queue to pick the car up. It's not worth the hour wait to pick up the car.

Pros: nothing rude and did not correspond to rates you had advertised

Cons: The staff member did not speak good English and was suggesting a 1000 euro deposit to get cheaper rate