GreenMotion at Manchester Airport

Pros: The agent was friendly and polite… he tried to explain things to the best he can

Cons: I ended up paying way more than what I had initially agreed upon.. devil lies in details and I had to get the car regardless of what I think about cost

Pros: Everything was explained in detail. The agent also went above and beyond to ensure that we would get the best deal that would suit our purpose for hire. He was absolutely wonderful, excellent customer service and care

Pros: Return of the car process

Cons: Hard selling of additional insurances and long queues at the pick-up desk

Pros: Very nice vehicle

Cons: Not enough staff during check in process.

Pros: Prompt and efficient

Cons: Not obvious where the office was

Pros: I got a new car and it was good value.

Cons: Very hard to find for the Uber driver. Badly sign-posted. 1h wait at the counter to pick up the car.

Pros: good

Cons: Car cleaniness of outside

Pros: ALWAYS FRIENDLY!!

Pros: Very friendly and professional agent, he remembered my name when I dropped the car off

Cons: Took a while to be taken to the car.

Pros: Friednly

Cons: Fuel policy of wherever to wherever (1/4 to 1/4 in our case) is annoying

Pros: The staff were very polite and helpful. The car was extremely clean and in excellent condition.

Cons: The customer service representative was very efficient on pick-up, but he was all by himself in the office and he was very busy!

Pros: I did not like it one bit their staff member was rude and unprofessional.

Cons: The staff member need lessons in customer service skills

Pros: Pleasant and helpful staff

Cons: nothing

Cons: Never again, charged me an extra 110 to extend for a day and

Pros: Nothing, it's a bullshit excuse for a business. I hope everybody involved in it gets cancer and dies because they are, in fact, a cancer upon the earth.

Cons: Every goddamn thing. It makes me feel sad for Britain that this model even works, presumably.

Pros: Not a lot

Cons: Completely unprofessional

Pros: Not very much. It was a horrible horrible experience.

Cons: Their customer service was absolutely atrocious. Incredibly rude and impolite. I have never had such a horrible service in my life. If you care about your sanity, stay away from this company.

Pros: Awful. Huge queue. Wrong car. Paid 4 times original price.

Cons: See above. Hideous charlatans.

Pros: The van transport driver was friendly, other than that not one thing.

Cons: The price from the reservation was not given and new price was almost triple original quoted price. The car quoted, same or equal to, was not available and a much more expensive car was offered at a much higher price. Other people in the office had the same issue and two customers were charged on their CC for damages to their rentals when the damages were called out when rented.

Pros: nothing

Cons: The company Green Motion did not acknowledge the booking and made me pay again in order to obtain a car.

Pros: Good price

Cons: I felt like the sales man was trying to con me in to spending more money. Firstly, charging me to get my records from the DVLA (which no other car rental company has ever charged for), and secondly, trying to convince me to get extra insurance which bumps up the price.

Cons: Not knowing if the minibus would arrive or not. Long wait for pick up & even longer wait at desk. From leaving plane to driving car away took over 2 hours.

Pros: pick up and drop off bus was ok but we did have to ring from the airport ater waiting 20 mins

Cons: 1. Green Motion would not accept the insurance I had paid for when I booked with Discovery so I had to chose to purchase additional or take the risk This was not clear when i was booking online. 2. I booked the class of car specifically because i wanted to test drive a Volvo XC 60 but none available. No way to guarantee a car. 3. having a limited mileage per day, just keeps you calculating all the time. 4. cost of additional driver too high 25% of the total cost

Pros: Friendly, helpful staff. A 'green' company.

Cons: I'd like a printed map to the offices. I got lost on return because of all the changes to road layouts around Manchester Airport!

Pros: Not one thing.

Cons: Collection time, turn around time, staff attitude, unnecessary charges.

Pros: nothing

Cons: they tried to rip me off with insurance by saying credit cards with no embossed numbers could NOT be used for insurance deposit BUT it would be OK for payment of exorbitant insurance prices, ended up cancelling and going to another rental car company. PLEASE DO NOT REPRESENT THIS COMPANY ANYMORE

Pros: The drop off.

Cons: Very poor service all around. There was a lack of info on how to get to Green Motion from airport. I called to request their free shuttle and it was recieved with disgust and that I was putting them out. After waiting in line for over 1 hr I finally got the Puegot with rubbish in it, an empty tank (even though the form said half full). And the sat nav was set to Indian language. I called office to have them help change it but they couldn't and sent me to Puegot contact # which was for accidents.

Pros: People are friendly, but short staffed on a busy day, I suppose.

Cons: long time to get the car.

Pros: Nothing!

Cons: Siddiq M who processed my rental is a thug! Never again will I rent from those crooks!

Pros: Nothing. Never, ever again. When someone finally arrived to open up to drop the car off...20 minutes late there was another family who had been promised the same thing. They also said they’d never use them again and the car they had booked was incorrect. They told the man who was working and he brushed them off

Cons: Overall terrible!! No idea what customer service is. I’m a general sales manager for a car dealership, if any of my staff acted the way yours did I’d sack them on the spot. To top it off the car was filthy and stank of smoke and had cigarette burns in the back seats. Woeful

Pros: The vehicle.

Cons: Terrible customer service, surly staff, waiting times for pick up from the airport, waiting time to get the rental paperwork sorted out, ridiculous charges for so called 'damage' to a wheel rim (they've never heard of wear and tear). I will never use these bunch of unprofessional thieves again and highly recommend no one else does either

Pros: Nothing

Cons: Everything

Pros: Fast delivery of car, great price

Cons: They did not have the car I reserved. Also basics instructions for the car was lacking.

Pros: You call when you land and they send a car to pick you up and take you to the rental location.

Cons: Nothing! All went very smoothly. Will definitely use Green Motion/Discover Car Hire next time.

Pros: good car service

Cons: left rear tyre pressure problem of car - I had to add air once 3 days while one of your staff said there was no problem

Pros: The guys at the place were really polite, sensible and accommodating.

Cons: There were no signs to find the place when I arrived in the building, maybe a flip chart on days when there is no-one at the desk would be great. That I needed a credit card to get the car out, what is that about?!