GreenMotion at Lisbon Airport

Pros: The people were polite

Cons: Extremely Frustrating. I reserved a large station wagon with a lot of seating space and trunk space, the Peogot 508 Stwagon, but that one or any other stwagon like it was not available. I was given an SUV which is less safe, was smaller and I had to use the back seats to transport luggage and bags for two weeks. Frustrating that the customer plans are so ignored and is basically forced to take a car so different than what was reserved and just make do. Not right.

Pros: Very friendly staff !

Cons: 1. Opening hours - it closes at early. We needed to pay extra 75 euros to pick up after 22:00. Other rental companies doest have this charge usually, or they charge much less

Pros: This is the third time I rent with green motion, because they are so great to work with. The cars are well maintained and their process is very straight forward. The car was so clean it looked brand new! The staff is well informed and can answer all your questions. Will be renting again with them next time for sure and have recommended them to many others who have also been consistently satisfied. Thank you green motion team!

Pros: Out of hours service available

Cons: Took a while for the shuttle bus from the airport. About 25 mins

Pros: Very friendly staff

Cons: Check out could have been more smooth concerning costs (car return, booster and child seat.)

Pros: Wrong class. I paid extra for a vehicle that holds 4 luggage’s, they gave me one smaller that holds 3

Pros: I absolutely love them.

Pros: good condition car

Cons: the condition of the car is poor

Pros: Clean car

Cons: They charged us 600 euros for a small scratch in the back of the car... This is just thief

Pros: Exact car I was expecting and it had space for all of our luggage.

Cons: Only issue was that the windshield wiper fluid tank was empty.

Pros: We have never rented with Green motion before. All went extremely well and agents were thorough and the vehicle was good

Pros: Pick up was really smooth and representative very helpful and friendly

Cons: Drop off was not so good, we had some issues that were resolved eventually

Pros: Não gostei de nada referente a green Motion.

Cons: Carro em mau estado de conservacao, barulhento, sem buzina e com palheta do limpador de para brisas soltando a borracha me obrigando a trocar para poder prosseguir a viagem e não sei se serei reembolsado apesar de ter apresentado nota fiscal do serviço realizado.

Pros: Everything was just great!

Cons: I reserved a Peugot 508 station wagon but when I arrived, they said I would receive an equivalent, which is fine, but they gave me a sedan. I needed a station wagon and asked for a Peugot 308 instead as a step down, but to meet my space requirement for my trip. I was still charged for the larger vehicle though I received a smaller one. The price should have been adjusted accordingly.

Cons: At check out they found a way to charge me 150 euros. They found scratches under the car. During check in they checked with me all the parts visible but not under the car. I'm sure I didn't do that damage. I tried to object but they threatened me by telling me that they would take the money from the deposit

Pros: The drop off in Porto went smoothly, once we found the remote location.

Cons: Their cars are not maintained. They take way too long going every inch of the car. They threaten to charge for every new scratch on the car or tires.

Pros: Nice car a little damaged but made note of it so no big deal

Cons: Checking in was long time

Pros: Nothing; the representative was not courteous and argumentative.

Cons: There was no "service".

Cons: These guys are ripoffs, They make a profit centre out of finding minor (road caused) scratches, less tan 2.5cm and charging ridiculous damage fees. There is no way they will even attempt to repair, so they just put the money in their pockets. Nickel and dime experience and will not use r Them again.

Pros: Gave good advice

Cons: Easy pick up and drop off

Pros: Picking up agent was excellent.

Cons: The representative suposted to wait at the terminal was hiding talking with other friends and colleagues for more then 20-30 minutes, was talking ugly to the customers asked about the late of the shuttle, and after become angry just left all of us outside and went inside the terminal. The person who answered us to the phone this evening after called the agency and asked about the shuttle, used ugly language and just hang up the phone when we was of the middle of our sentence.

Pros: Fast end efficient. I got the car right away.

Cons: the car gave me a warning to fill up Adblue, I filled it up with adblue and keep the receipt as they explain that only gas is my responsibility for running the vehicle. When I return the car and reported what happened, I’m expecting a reimbursement for the money that I used for adblue as it was not my responsibility to add that fluid. They declined, told me that I had to use their code to reimburse. This was not explained at the start and now I lost money for it

Cons: I was forced to take full insurance because i don't have a debit card

Pros: Fast and friendly service.

Cons: The drop off hours are not very good for an early international flight. But the company did make an exception to allow us to return the car early.

Cons: Greenmotion araçta sizin oluşturmadiniz hasari siz yapmış gibi araç teslimin de size extra ücret cikariyo personel saygısız ve kaba kesinlikle tercih etmeyin alternatif araç şirketlerinden de araç kiraladım hiç biri bu tarz tavır takinmadi

Pros: GreenMotion were great. Fast and efficient. Car had a few bumps and scrapes which may have been reflected in the price.

Pros: Everybody was extremely nice and punctual. The car was extremely clean and a joy to drive!

Pros: Easy to find the shuttle and efficient pick up of car

Cons: The car that I received did not match up to the group that I reserved. Furthermore the car was already scratched up and damaged. It was difficult to find all the damage as the car was wet when I was picking it up therefore I was not able to note all the scratches.

Pros: The staff was professional and it took very little time to get the car.

Cons: None sense on the claiming of a simple scratch on rim that they wont fixe

Pros: Very quick no fess no hidden fees.

Cons: Nothing

Pros: Very helpful attendants

Pros: car quality

Cons: too long to get picked up from airport; no one answers the phone

Pros: The car was good, they were professional

Pros: Everything went smoothly

Cons: Please clean the windshield and ensure there is washer fluid in the car. Those are safety items and too often they are overlooked.

Pros: It was easy and all sorted for us

Cons: As mentioned above, the rep was a not easy to find

Pros: Nothing

Cons: My flight was delayed (nothing i can do about it) and I arrived in Lisbon after 8 pm. The office was closed and there was no way to contact the company. I ended up renting another car from a different company. When I went to greenmotion the next day I was told they didn't have any cars and that my reservation was cancelled. Very bad experience.

Pros: Helpful & friendly

Cons: They waited to depart the shuttle van for 40 minutes and then we hit rush hour traffic. Arriving 3 hours before our flight should have been enough time, but we barely made it.

Pros: They were obnoxious and insisted that the insurance I paid on booking was only a website insurance and insisted that I had NO COVER AT ALL unless I paid them another €242 for their insurance. AN ABSOLUTE RIP OFF

Cons: They are rip off merchants. Saying the insurance I paid for when booking did not cover the car and insisted on another €242 for proper insurance

Pros: Friendly, professional service at pick up & return.

Cons: No concerns

Pros: Easy and honest. No pushing for extra insurance nor hidden annoying fees.

Pros: I needed a 6:30 am drop off, and for an extra fee it was made possible.

Pros: Will do it again

Cons: The spaces are very small in Portugal including the parking places at the hotel . The cad was kind of rigid

Pros: The price

Cons: Não me foi dito que o levantamento do carro seria fora do aeroporto. Tive que apanhar um táxi que me levou ao rent a car por volta das 21:00. Tinha a reserva para as 21:30 e o funcionário disse me que já não podia me entregar o carro porque já era tarde. Tive que voltar no dia seguinte, portanto paguei mais um dia que não usufrui. Aluguei uma viatura “compacto elite” é foi me dado um “Fiat tipo” que me foi trocado uma semana depois por um Seat Leon…

Cons: Unfortunately, as I forgot the pincode of my credit card, I could only use my debit card. Had my own insurance as coverage. Green motion changed the terms in such a way that I could only use their expensive (but good) insurance for some complicated reason. We improvised a deposit, which would have also been possible without their own insurance I believe. That was a pity! But I was happy to be depart finally. Otherwise it’s an ok company. I just paid an insurance 3x the amount of rental!

Cons: Car was smalled than class i booked. Car fuel tank not full making return difficult. I ended up over filling the tank by probably €30.

Pros: Fast pickup and return of the car Nice and relativly fast shuttle service

Pros: Requested out of hours service and they never arrived. No refund.

Cons: Nothing. Awful company

Pros: Very efficient and fast

Cons: No issues

Pros: Good cars

Cons: High credit card blocking

Cons: No washer fluid

Pros: Nice car, great drop-off.

Cons: Not answering phone for shuttle bus pick-up from Lisbon Airport - plus cost of cab to get there.

Pros: Nothing, bunch of crooks. Doesn't understand the basics of customer service.

Cons: Charges rental at the beginning of the rental even starts. Not clear on Cross border fees. Doesn't respect the customer to advise on things

Pros: Efficiency and sympathy of the agents.

Cons: This company uses Bolt (Uber like) service to pick up and drop their costumers in the airport. Unfortunately they don't have a pick up point in the airport, so you never know where the pick up will happen unless you call the Bolt driver.

Pros: Great service! Highly recommend this rental company!

Cons: We were 100% satisfied!

Pros: Very easy process. They arranged for the bolt to and from the airport.

Pros: Provided airport pick up. However finding the person to pick up (car service) wasn’t clear/easy.

Cons: Check in was fine, but return overcharged (inc xtra day).

Pros: Carlos at the desk was excellent and informative! Helped me out after a mistake on my part. Would definitely rent from here again next time I'm in portugal!

Pros: Good very good service

Pros: They were great

Pros: Buon servizio con personale efficiente e gentile!

Pros: Nothing

Cons: Read above