GreenMotion at London Marylebone Train Station

Pros: I paid € 26.75 but didn't use the vehicle only because my card without chip. Why didn't tell me before I pay for it? The term was showed for me on internet only after I made the confirmation and already paid € 26.75. That's very unfair for the consumer! If you make paying with a chipped credit card a prerequisite to renting a car, you should have told me in writing before I rented the car, instead of charging me first. Please give me a clear reply and explanation.

Cons: I paid € 26.75 but didn't use the vehicle only because my card without chip. Why didn't tell me before I pay for it? The term was showed for me on internet only after I made the confirmation and already paid € 26.75. That's very unfair for the consumer! If you make paying with a chipped credit card a prerequisite to renting a car, you should have told me in writing before I rented the car, instead of charging me first. Please give me a clear reply and explanation.

Pros: Good car, clear guidelines, easy drop off

Cons: Stressful service agent, very frantic and busy, was asked for things not detailed before, leading to rushed searching for documents. took over an hour from car rental time to leave with the car.

Pros: Good service and effieciency of the representative at the rental desk.

Cons: The car was parked in a very small car park, it was not easy to manouvre it out. Alos, no one came with me to show me where the car ws and to go over the car.

Pros: Literally nothing

Cons: Unprofessional and unhelpful staff

Pros: Helpfulness of staff/ease with paperwork and ID process

Pros: Swift collection and drop off. Team are efficient and friendly.

Cons: You have to know the car, no manual. Also, you have to inspect the car yourself once received the keys and then you have until the following morning to make additional comments if you do not agree with the condition/current damage of the car to avoid having to pay for any additional scratches.

Pros: Quality of the car

Cons: Poor customer service. Different to get hold of on the phone. Hung up on me on 2 occasions and didn't respond to phone calls following this. Rude call handler. Hidden fees

Pros: absolutely nothing

Cons: they nickle and dimed me and the car wasn't up to code.

Pros: Easy!!

Cons: Really badly signposted in the Hilton, as in no signs until I got to the shop front. Location description on website needs some work, I assumed it was outside the hotel, not inside.

Pros: Friendly,efficient.

Pros: It was easy to book, and the prices looked quite competitive.

Cons: The car offered was a class below the one I'd booked (booked a four-door compact car [VW Golf], offered a three-door subcompact car [Citroen C3]), so I had to upgrade at extra cost to myself to get a car of the size I needed and that I'd booked.

Pros: Avoid at all costs.

Cons: Absolute scam. Please read the reviews and take them seriously.

Cons: Scam charged about a small scuff on wheel alloys which we didnt incur. Total rip off company. Do not use.

Cons: I had to put air in one of the tyres on the second day of rental after having only used the car for about three hours the day before.

Pros: Nice front staff who were empathetic about my issues.

Cons: Debit card should be accepted at no extra fee, this is borderline illegal. Faster process with no paper signing, all digital.

Cons: Staff were extremely rude.

Pros: El servicio fue deficiente. Nadie reviso el auto conmigo y me hicieron cargo de un daño que estoy seguro que no hice.

Pros: Prompt service

Cons: Fuel should be full to full

Pros: Friendly and efficient

Cons: It

Cons: Took 90mins to get car and it was badly damaged so another 30 mins swapping.

Pros: Polite agents

Cons: Too long line to pick up the car.

Cons: The fact they don't allow you to put a deposit on a debit card. It. Cost me twice the rental price. Thieves

Pros: The car was very clean and easy to drive.

Cons: Unfortunately, the service offered by GreenMotion was inadequate.

Pros: The service agency was friendly and professional.

Cons: Green motion felt like daylight robbery. Like most people, I only use my credit credit infrequently, generally for large purchases online, and as a result I’d forgotten my pin. The service agent said that’s the case with lots of customers. But instead of just swiping the magnetic strip or taking the details as Thrifty does, Green Motion punished me with a charge equivalent to three times the original hire charge. In addition I was fined AND charged an admin fee for a small scratch on a wheel.

Pros: Wouldn’t recommend at all

Cons: To be avoided

Pros: Nothing

Cons: Hideous customer service. rude staff, long wait times, inefficient and confusing paperwork, unable to respond to customer needs, lack of basic manner, lack of customer service training

Pros: great staff

Cons: too much paperwork... I could have dealt with earlier if send prior to booking..... not nice to wait in confined hallway for an hour, although difficult circumstances (coronavirus) so i understood but i was worried because i look after a vulnerable person. However, great staff made all the difference. Would definitely recommend

Cons: Hard to find counter, inconvenient location of cars a long walk from check in desk, horribly inefficient service, physically waiting in line for over 45 min before starting to speak to a representative, fees for early drop off

Pros: The guys working there tried to help whenever they could

Cons: To have to pay additional cost when picking up the car

Pros: Friendly and fast

Pros: It was efficient

Cons: That returning a car early to this location had a charge

Pros: It was cheap compared with other rental agencies

Cons: The representative was not friendly at the time of collection. When car was dropped off he said that the car alloy wheels had been scuffed. These were already there and fortunately I had videoed the whole car when it was collected. He then agreed on the video evidence that the marks on alloy wheels were there at the time of collection. At the time of collection no proper inspection was carried out by the representative.

Pros: Nothing, awful service.

Cons: Generally very poor service, additional costs, unhelpful, constantly trying to charge for more or threatening to at every opportunity.

Pros: They were easy to work with.

Cons: Signing some of the paperwork was confusing, especially when they were trying to sell me more coverage, after I had bought coverage with Discover Car Hire. I had to go through all of my previous paperwork from when I paid to make sure I was making the right decision. They told me that you are two separate companies and that you offer separate coverages...this is confusing to someone picking up a car.

Cons: Too slow, manual process, too many forms and not enough staff

Pros: They seemed friendly in the beginning.

Cons: The lies, deception, lack of service and overcharges.

Pros: Good car

Cons: Charged more than agreed.

Pros: the guys run a slick operation. minimum of fuss. as it should be.

Cons: still waiting on confirmation email of charge for the excess miles I put in

Pros: The guy at the desk was nice enough although turned up and late and was quite flustered because his colleague hadn't shown.

Cons: I booked a manual golf like vehicle but I received a large Kia Automatic that I found hard to drive.Because I was behind schedule I had no time to query this. My overall experience was quite stressful as a result. I'm not keen on the deposit staying on my account for 5 days. Enterprise doesn't do this. The mileage element should be stressed. I only realized this by reading a disgruntled customer that hadn't paid the mileage excess. This feels sneaky.

Pros: They were excellent - great customer service and really easy to deal with.

Cons: N/A

Pros: Very friendly professionals, explained everything and tried make me at ease after being upset about the brooker

Cons: That it’s now neccesity to have credit card. Before I was never a problem