Hello Car Rental at Antalya Airport International Arrivals

Pros: Decent car. Polite worker

Cons: The car was late, the representative lied to us that he is coming and never arrived as his shift has finished (he was too lazy to come to pick us up), therefore had to call few times and ask for pick up. Representative said my credit card is not working for deposit payment resulting in additional 105€ payment, although my bank confirmed the card is in perfect order

Pros: Nothing

Cons: Old car, dirty interior, uncomfortable,

Pros: I dont know.

Cons: Their credit card terminal did not work and I was therefore forced to purchase a very expensive insurance policy that I did not need. The conditions say meet & greet. but when they arrived at the airport they expected to be able to drive to the office in the rented car, which was impossible. We therefore had an extra hour's waiting time.

Cons: Car wasn't clean at all at arrival time, front windscreen was smashed, agent made us wait at the airport 40 minutes to pick us up even that he knew what time is our arrival time plus we called him twice. Also they made us pay for insurance we didn't want to which was double amount of car rental as we were told our credit card doesn't work, but we've been using this card so many times to hire the car. Also we got the car with completely empty tank with 5km distance. Highly don't recommend!!!!!!

Pros: The staff was friendly and helpful

Pros: It was very easy and simple, they explained it very clearly and they did not take any deposit from us

Cons: We were kept waiting for a while

Pros: Everything was great, the car was new and clean, they welcomed us at the airport when we arrived, thank you.

Cons: Do yourself a favour and avoid these criminals. Refused the car because the guy wanted to sell me additional insurance despite the fact I already bought it from discovercars. Truly unprofessional.

Pros: Nothing to like

Cons: I have a long email to send to you about the scam that I have faced with them, this box not enought to type please share with me an email address so I can share with you my total experience. Thanks,

Cons: The fact that I paid for your protection of £8 per day and then be told that it doesn’t work out here also ended up paying another £60 for their cover.

Pros: not much.

Cons: Blackmail about charging small damages that we wouldnt be able to charge to Discover Cars. Subsequently we got a car full of scratches and little bumps. Hello Car charges damages to clients but does fix these. No good!

Pros: Unfortunately ,they insisted to sell me extra insurance I declined and was willing to pay the deposit some how the POS machine that accepted the rental payment declined the deposit payment. Therefore the rental was void .. p.s. I booked with another rental company and my card accepted

Pros: Professional services

Pros: Good car condition, good service

Cons: Nothing

Cons: they asked me to paid 260 e to get the car saying that my credit card to allow to have deposit. They also tried to give me automatic car while I booked a manual. I spent 2 h to argue before they finaly accept to give a manual car.

Pros: Friendly agent who called us already in denmark

Cons: Car was not handed out in the airport. Long waiting time from landing. The agent would not accept my Visa Debet card (with credit). Charged us additionally 84 euros, instead of deposit reservation. Subsequently our bank tells us that Hello Cars has requested the possibility of reservation for deposit and receiver confirmation that this could be done. Seems untrustworthy to do both. Would be good style to refund us the 84 euros.

Pros: Nothing

Cons: Absolute cheats and waited over an hour to be picked up

Pros: Everything wass good!

Cons: nothing

Pros: A disgrace

Cons: You rented me a car knowing I was from uk but the renter did not accept uk credit card for deposit 😡

Pros: They were great after sorting the insurance

Cons: Having to buy extra insurance due to being mis sold buy Discover Cars

Pros: It was a nice car.

Cons: Empty tank at pick up, wanted me to pay for a broken tire upfront & pay me back later (told them I didn't want that because I paid for extra insurance).

Pros: Very efficient and clear communication right from the start

Pros: Very old car with several warning lights handed to me in that condition.

Cons: I requested I make payment and hold car to collect next day but they instead said they had to say failed to show up, even though I was sitting in their office after they collected me.

Pros: ease of pick up and definitely drop off!

Cons: i was hoping to drive the mercedes-benz vito similar to what was shown on the internet

Pros: Replaced damaged vehicle very quickly and easily. Fast pick-up, fast drop-off. No hidden charges. Representatives always available

Pros: The vehicles were very clean and very affordable, we bought them, they helped us, thank you very much discoverycars

Cons: .

Pros: They picked me up from airport with my name on board. İt was fast and easy. The service was best.

Cons: Nothing

Cons: It's a scam parked in the middle know where and asking for more money because i had no choice got 2 kids age 1 and 3 so I had to pay €70 extra because the guy was not able to charge my card which I provided 4 credit card and one debit card and he blamed me that my card is not providing the access but I actually realised he got this fake machine which declining all my card but then suddenly time came to pay for extras he used the other machine and everything got charged in one go good trick.

Pros: Great service But I returned the car 2 days arleay on the 09-10-2023 because of the war in my country

Pros: Returning the car was simple, but still had to drop to their office and then be dropped at the airport. Car was quite new.

Cons: Car seat was old and dirty. Collecting the car was time consuming and the driver was late to collection.

Pros: Nothing

Cons: I get the car with the empty tank and fuel light on, stressful situation to start the trip to search for the petrol station and return the vehicle with more than half a tank full

Cons: Very bad customer service and they have us many extra costs that they didn't mention when I payed the deposit As I didn't read the terms and conditions very well they asked me for a 800 pound deposit and they said that the money will be put into my account in the next 20 days and when I didn't accept the Hello car owner told me I could get back the money I transferred from discovery I emailed discovery cars and they didn't give me the money back and they charged me 150 pounds for a car I didn't

Pros: fast delivery and they told us where we can go in antalya. thanks

Pros: Easy pickup

Cons: It was shocking!! We got an old car, the chairs in the second row didn't fold and got stuck all the time, so there was no access to the third row (we were 8 people...), in addition they charged me 50 euros for a baby seat, but it was completely broken... despite dozens of my requests to the rental company To change my car and another baby seat, they just ignored the requests and left us stuck on our vacation, I haven't encountered such bad service in a long time!!!!!

Pros: Quick handover on return

Cons: Very dodgy, charged an extra €150 (wanted extra 200) whilst alleging there was a problem with all 3 of our credit cards. Tool 30 mins to pick us up, made 5 of us squeeze into 4 seats as their driver needed a seat to and from the airport! Driver who picked us up had clearly been smoking on the car on arrival.

Pros: Nothing

Cons: A Disappointing Car Rental Experience with DiscoverCars My recent encounter with DiscoverCars was disappointing, to say the least. Despite paying a 130 euro down payment for a car rental, I faced a series of issues that marred my experience. I was provided with a different car than the one I had reserved, and the delay in receiving it until 2:00 am, instead of the agreed-upon 00:30 am, was highly inconvenient. Moreover, I was denied the car initially due to my driving license having one year o

Pros: Friendly people

Cons: Did not accept my MC for deposit, and said it was a problem with MY card. Never happende before. Had to pay extra due to this. And, car was very old (124.xxxkm), car was not clean.

Pros: Nothing.

Cons: Scammer. They want to force you to buy extra insurance even if you already have full insurance. I had to pey 225 eur for extra insurance.

Pros: Car is Ok but please consider what I didnt like

Cons: There is small scratch , mistake from my other car side , and I wait for 3 hours with police , at the end police give the report to other car and they said for me , the report sent to the owner, hello car took from me 150 euro , and i should not pay as i have full insirance , pls update me urgently 009170506496311 , and my email is sra1158@gmail.com

Pros: Car was very old and used. Gearbox was not even working properly. It was more then 100K Km driven on car. I asked them to change they said we do not have an other car. Scratches all over the car. I was worried if it’s a scam. The car seats were loose due to extensive use of car. It was a nightmare.

Cons: I waited on airport for 45 min for hello car to pick me up and take me to there hire company office.

Pros: Nothing

Cons: Car broke down on side of busy dual carriageway, rang at 8:40 said would be an hour. Rang at 9;40, Said they was on way in traffic? Clearly could tell still In office & they said they would be an hour. (Was no traffic & we was an hour away from office so clearly not set off) I then confronted them on phone knowing they had not set off they then asked for my location again after 2 hours ( with my pregnant friend ) then they set off. So we eventually got picked up at 11:30. More to b added.

Pros: nothing, it was my worst experience ever

Cons: car collection and dropping (they told me I have to drop it at their office not as agreed at the airport), car condition (a lot of noises and squealing) and cleanliness

Pros: Very bad service. No words.

Cons: Broken old cars, terrible experience. I canceled rental.

Pros: Nothing

Cons: Nothing

Pros: poeple are very nice and helpfull

Cons: nothing realy

Pros: Nice lad spot on

Cons: Good service but expensive and and shit car not what I paid for

Pros: Nothing !! They are thieves , They see tourists and rip them off !!

Cons: They asked me for £100 pounds extra when I got to hello cars and said fully comprehensive was not covered on the car by Discovercars.com yet took full amount £314 , The stress was unbearable so gave the Hello cars £100 only because I had kids with me I gave it to them . There was hardly any petrol in the car I just about got to petrol station to fill. I want a refund from Discovercars ASAP

Pros: The car worked without any problem.

Cons: The place for collecting and returning the car was about a mile away from the airport terminal. That created problem and needed significant extra time to get and to return the car.

Pros: 1. The pick up is very smooth. They contact you via WhatsApp and also called me on my UK number directly to guide on the pickup location 2. Then they drive you to a place outside the airport where other rental offices are located 3. The first negative experience was when they advised on my UK credit card not working. The guy was trying to put my card number along with the 3 digits at the back, on his card terminal. This seemed very strange as normally I would just use chip and pin method. He tri

Cons: 1. The pick up is very smooth. They contact you via WhatsApp and also called me on my UK number directly to guide on the pickup location 2. Then they drive you to a place outside the airport where other rental offices are located 3. The first negative experience was when they advised on my UK credit card not working. The guy was trying to put my card number along with the 3 digits at the back, on his card terminal. This seemed very strange as normally I would just use chip and pin method. He tri

Pros: When I made the order online, I was offered by the company to take out comprehensive and comprehensive insurance against accidents on the car for an additional fee, I paid the payment However, when I arrived to pick up the vehicle, a representative Hello Car said that the insurance is not valid for their company and that I should add an additional 80 euros to the payment for the insurance included I was very disappointed by this behavior

Cons: When I made the order online, I was offered by the company to take out comprehensive and comprehensive insurance against accidents on the car for an additional fee, I paid the payment However, when I arrived to pick up the vehicle, a representative Hello Car said that the insurance is not valid for their company and that I should add an additional 80 euros to the payment for the insurance included I was very disappointed by this behavior

Pros: Staff was OK

Cons: Many warning lights was on and the car was dirty.

Pros: Clear instructions

Cons: Had to wait more than 30 minutes for pickup as rental office was outside airport.

Pros: Meet and greet was poor. Driver arrived with car after 45 minutes and as we ordered a 7 seater for 7 people, the driver wanted me to go to office to sign docs so had to leave whole family waiting at airport for another 20 minutes

Cons: Delayed meet and greet

Pros: Very nice people and a completely fine car. Not too expensive

Cons: We had to pay for insurance with them as well as the insurance we paid with DiscoverCars as I don't have a credit card. I could not leave a cash deposit. Though this was stated in the contract so the fault is really mine but important to know you NEED a credit card not just debit.

Pros: Excellent service.

Pros: I didn’t take rental car from them, he show me very bad car condition Dacia Lodgy, he was saying his card machine not working , he asked for the cash for deposit and try to force me to buy additional insurance for no reason, he was so rude and aggressive when I said I read the reviews about you, you are not doing professionally, I never used them again

Cons: Not recommended, so rude and very bad customer service

Pros: The gentleman was very helpful and explained everything to us.For a little extra payment the need for a deposit was waved off.

Cons: Nothing I can think of right now.

Cons: Car not in gord shape (190’000 km)

Pros: Super friendly service

Pros: Ki jöttek értünk a reptérre,elvittek az irodába,visszafele iroda nyitvatartási idő előtt bejött a tulaj nagyon korán átvette az autót és kivitt a reptérre

Cons: nem volt ilyen

Pros: Very good.

Cons: A total mess when when I was going to pick up car. 10-15 calls, and it took 1h and 20 min before we got the car. The car was dirty and smells bad. The delivery of the car went good. They trick me to pay 70 € In additional insurence even when i refused several times. When i was going to pay deposit with Mastercard the guy In the desk tell me that it did not work. He switched between several card terminals. At the end I just payed extra insurance just to get out and on the road. This is not ok.

Pros: Was everything ok

Cons: There was no problem

Pros: personal accompaniment, easy to reach and nice communication.

Pros: I need my money back

Pros: Great car overall, good pick up service.

Cons: Stressful drop off with noobody present to collect the car at the agreed drop off time and no-body answering our call for 30 minutes when we had time limit to be at the airport.

Pros: A hood smile and good comunication

Cons: Nothing

Pros: Was quick

Cons: Everything was good

Pros: Good price,friendly staff,clean car

Cons: Waiting time for representatives after you call them 30 min, car center located about 3 km from airport Antalya

Pros: Agents were very helpful and willing to help in any way they could.

Cons: The only thing that really didn't work out well for me, was the fact that I desperately needed GPS (I paid GPS service $ 85), but couldn't use it, as it would not switch from Russian to English. Being first time in Turkey, and unable to speak Turkish language, it was scary thing. I was forced to use my I-phone Google maps, and accumulated another unexpected high phone bill.

Pros: the car

Cons: the guy of the desk. at arrivel i had to pay extra 60 euro. and when i brought back the car i had to call him 10 times before he answered. he was not friendly and keep asking why we came so early to bring back the car, because the flight was 3,5 hour later. it is not up to him to tell me when i go to the airport.

Pros: Knowledgeable,

Cons: Crazy drive from the airport itself

Pros: Nothing I waited at airport for 2 hours no one turned up I never got the car I paid for and never got a refund

Cons: Everything I waited at airport for 2 hours no one turned up I never got the car I paid for and never got a refund

Pros: Very friendly and eager to help

Cons: Having to drive to their office from the airport with the whole family

Pros: The rep who dealt with me was amazing. unfortunately forgot his name.

Cons: nothing

Pros: personal are cooperative active and polite

Cons: money were a little bit higher about 15% off the offered in online

Pros: Not a lot

Cons: Car was messy. They tried to push additional insurance on top of the full cover we had. They did not pick us up at the airport on time.

Cons: They pushed me to make extra insurance package despite my insurance through discover cars

Pros: ali was very nice!

Pros: Good pick up and return

Cons: Car was clean but motor condition was not perfect , I feel not safe to drive long distance with it , just inside the city