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Hertz at Rotorua Airport
Rotorua Airport, 837 Te Ngae Road, Ōwhata, Rotorua 3074
0064 073 484 081
Pick-up instructions
The rental desk is located inside the terminal. Please follow the signs to car rental area.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-19:30
Tue:08:00-19:30
Wed:08:00-19:30
Thu:08:00-19:30
Fri:08:00-19:30
Sat:08:00-17:30
Sun:08:00-19:30
Key box
No
Customer Ratings and Latest Reviews
Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
PH
Australia
Suzuki Swift
11/7/23
Pros: Clean cars. Fast process. No fuss. Didn’t take deposit just reserved deposit so I still had funds and didn’t need refund on money.
Cons: Nothing really
EP
New Zealand
Kia Niro
9/7/23
Cons: We found the signage and location of the Hertz pick up, drop off area confusing and hard to find. went to the domestic instead of the international site. Fortunately, the agent phoned me and directed me to the right place.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation up to pick-up, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 3150.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Premium Location fee, Vehicle registration fee, Free modifications, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 21.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, booking voucher, proof of home address (e.g. Utility bill).
A young driver fee applies to drivers under the age of 21.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, booking voucher, proof of home address (e.g. Utility bill).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to leave the deposit only with following methods: Eurocard, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.
When paying with cash, a debit/credit card issued on the main driver's name is required for security purposes.
Cheques, Diners, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is possible to leave the deposit only with following methods: Eurocard, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.
When paying with cash, a debit/credit card issued on the main driver's name is required for security purposes.
Cheques, Diners, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
When booking a one-way rental between islands, you'll have to drop off the vehicle at the Wellington office and pick up a different one at the Picton office.
Details are available from the car rental company's reservation office.
Details are available from the car rental company's reservation office.
Optional extras and services
Prices for extras are shown on the booking page.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Additional information
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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Sun:08:00-16:30
