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Hertz at Basel Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: good smiley service, timely pick up
Cons: Car did not have a back camera!
Pros: no problems apart from the overcharge
Cons: I was charged an additional $30 for driving the car in another country which was not stated anywhere.
Pros: Hertz Agents were super friendly and the car was clean. Upgrade in vehicle was appreciated. Return was also extremely easy, no fuss about being a bit late due to horrible traffic around the airport. Hertz is just an overall great company and I will rent from them again.
Cons: Fact that I had to argue with the rental agency (not Hertz) to change times of pick-up and drop off which could have been done online but due to a glitch in their system it was not possible. It should have been a no-brainer, but the operator from Discover Cars was not well trained to address customer requests - I had to read him the conditions from their own website about cancellation policy - rather strange... Clearly room for improvement!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Luxury, Premium, Fullsize, Compact Elite, Cabrios, Special a driver license issued at least 3 years ago is required.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The Security Deposit amount for the following car group(s): Luxury, Premium, Fullsize, Cabrios, Special is 5200 CHF.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Eurocard, Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Only local renters are allowed to use the following payment method(s): Cash.
A local renter is defined as a renter who is a resident of Switzerland.
American Express, Cash, Cheques, EC Karte, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 20 % battery charge remaining.
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
In order to have service out of hours, the renter must provide the following information: Flight number.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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