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Hertz at Guadalajara Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: They didn't respect the promised price and charge me 3 times more, taking advantage that I was alone with my two kids after midnight
Cons: Didn't respect the price even though I showed them the reservation
Cons: Price booked online was not honored. The prices are manipulated and the agent would not give clear answers on daily rates and additional insurance policy. Counter agent insisting on a tip
Pros: Upon arrival to the pick up location, they didn’t have the vehicle I rented or similar. Instead, they wanted to force me to rent a much bigger and expensive vehicle. It took a lot of arguing for them to honor my contract and finally gave me a bit smaller car, which overall met my needs. However, for future trips to Guadalajara, I will never ever rent a car from Hertz in my life. Simply terrible experience! To put it in perspective, I rented a minivan and they wanted me to pay for a Suburban
Cons: See above
Pros: nothing
Cons: they did not gave me the car
Pros: The service was great, quick and efficient.
Cons: I think some of the cars could use an upgrade. The first mini van they gave us had no AC. I was able to get it switched out with a different mini van and that one broke down about 30 min after leaving the lot. The third car was great!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, booking voucher, return flight ticket.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following country: USA.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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