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Hertz at Lajes Terceira Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing! It was not a proper Hertz agency, it only a local crap company with a Hertz logo on their shop. The price was very high and the quality of the service and the condition of the car were very low. You even have to clean the car when returning it other wise they charge you 25 euros + 18%tax for cleaning! What a ripoff (considering that I had paid over 150euros per day for a « loner »).
Cons: Everything! Total lack of responsiveness, no customer centric attitude, vehicle in bad condition, no representative attending the desk when returning the car at 9am (you have to call a number to have somebody come 20mn later!!).
Pros: Easy to find cars at airport.
Cons: The car. I will try to avoid Hertz from now on. This car was disgusting inside and out.
Pros: easy return of the car out of office time.
Cons: We had to find our car alone on the parking place. Not on the place where agent told us. We need 20 minuts to find it. We have to pay to find a car alone and check if everything is ok without the agent ? Not profesional at all. Never again with Hertz.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Luxury, Premium, Cabrios, Special a driver license issued at least 2 years ago is required.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
For the Luxury, Premium, Cabrios, Special car group, a minimum of two credit cards issued on the main driver's name are required.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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