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Ilha Verde at Horta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Good car, fast service, very nice staff
Pros: Poor service by the rental agent. Even though I got the confirmation that the tank was full, perfect conditions of car at return, I noticed a small charge on my credit card. The rental agent wasn’t able to explain why. So it will be up to be to investigate. Totally unprofessional! I’ll avoid Ilha Verde in the future.
Cons: No accountability. Agent seems she doesn’t care about clients. No appreciation to my business.
Pros: Ease of finding the rental office in the airport terminal
Cons: Upon returning the car at the end of our vacation, which lasted nearly three weeks, we were informed for the first time that we would be responsible for the cost of the flat tire, as well as the tire on the other side of the vehicle, which was in good condition. When we requested to speak with a manager, none was available. As frequent renters who utilize car rental services two to three times a year, we have never encountered such poor customer service and feel we were taken advantage of.
Pros: No cars available at the airport had to wait 30 min. The AC was not working, squeeling in the back passenger side wheel and the key fob only worked half the time
Pros: Everything worked smoothly.
Cons: I was concerned the car already had some bumps and that was not clearly mentioned in the renting contract. The agent recommended we took pictures before getting behind the wheel. I wish the car had GPS included. Of course we survived without it.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Canada, United Kingdom, USA, EU.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.
In order to pick up the car, the following documents are required: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit for a tank of fuel is required upon collecting the vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Prepaid cards, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
All credit cards must be capable of the following: Embossed; cards without this capability will not be accepted.
The following payment methods are not accepted for payment: Maestro.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
One-way rentals are not possible between islands.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
A deposit for a tank of fuel is required upon pick up.
Service outside of business hours is available by request and for an additional charge.
Pick-up & Drop-off
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