Italy Car Rent at Venice Airport

Pros: Return was very easy, agent polite, fast working and courteous

Cons: M'han obligat a posar me de conductora perwue he fet la reserva, encara que no podia conduir perquè m'he trencat el dit. Aleshores, el segon conductor ha hagut de ser el meu marit, i la meva filla ja no ha pogut quedar coberta pel contracte. El primer conductor no pot ser obligatoriament algú que és evident que no pot conduir.

Pros: Very efficient and friendly – everything was ready for us to collect and a very quick drop-off.

Pros: All Italy Car Rent Agents were wonderful! The car provided worked well and I had a great time on my trip.

Cons: I was scheduled to rent a car from RentalPlus. When I arrived, they told me there was no car available for me. The only option I had was to rent another car for an additional $780.

Pros: Friendly efficient service

Cons: The drop off location is not clear.

Pros: Rental process was efficient, and they handled an accident well.

Cons: Insurance information could be presented more clearly.

Pros: The staff and the car

Pros: Friendly, welcoming staff - efficient and business like. No pressure to buy any extras.

Cons: Nothing.

Pros: Easy collection and drop-off

Cons: No air con or radio, very old car

Pros: Helpful staff at Venice and was easy to get the car

Cons: Car was not cleaned and washer bottle not been checked as it was empty

Cons: I didn’t like that the service desk wasn’t open early to drop off car and we took video and photos of car on return then 2 hours later when office was manned the car had been damaged in car park and we were charged

Pros: car delivered as expected

Cons: Grossly overcharged. I paid italy car rental another 260 Euro when I expected to pay only 40 Euros

Pros: The car was fine

Cons: I had a puncture on Sunday and they were not reachable under any phone number provided.they charged me for everything and no assistance of whatsoever kind was provided

Pros: Efficient handover

Cons: Tried to claim an incredibly minor paint spot was our fault and also a mark on the front. Thankfully has taken photos on pick up to prove they weren’t!

Cons: I was frustrated by the experience! Because that, we lost a day's rent fee and valuable vacation time!

Pros: The staff gave me a hard time when dropping off the car. Insisting that my return petrol meter was not at the level that when I picked the car up initially. A little above half.

Pros: Really excellent.

Cons: Nothing.

Pros: Customer service was very good and explained all the terms and conditions clearly at both pick up and drop off.

Pros: The customer service was awful for pick up and drop off.

Pros: Great service at desk at Marco Polo

Cons: Car was very slow and under powered

Pros: Very happy with customer service and car itself

Pros: Car was perfect for our holiday.

Cons: The rear windscreen wiper had damage and was already like that when we pick the car up. If it wasn’t for the fact that I always take pictures when picking up the cars to prove we didn’t cause the damage they would have changed us.

Pros: Quick. Efficient./

Cons: The price was astronomical! WOW

Pros: הרכב בטרמינל

Cons: לא מבין שפות נוספות אטום לשינוים לא גמיש

Pros: Customer service was excellent, very professional

Pros: Quick return of the car. Good space at return location at Venice airport.

Pros: Nice car at nice price.

Cons: Long line for pickup.

Cons: Price increase for using Debit card

Pros: Full - full, new car, good service

Cons: I missed a yellow jacket (in case of incident) and a time disk for parking in the car.

Pros: Car met needs - pick up agent clear and efficient

Cons: Vehicle provide was significantly smaller than 'equivalent' vehicle advertised.

Pros: very nice staff at Italy Rent Car

Cons: all was Excellent

Pros: Competitive pricing

Cons: Queues of approx 30 Mins on collection

Pros: The lady in Venice didn’t admit the mistake but did try to accommodate us

Cons: Was told our car was cancelled when it had been confirmed then had to wait 4 hours for a car

Cons: Car was not comfortable at all and I could not get a refund for days not used. I turned the car in early because it was not fit for traveling.

Pros: All was very easy.

Pros: Nothing.

Cons: Absolute scam. Heavily pushing you to take their insurance cover even though I have already got the additional insurance. They will absolutely sting you for “damages” that should be deemed wear and tear. A light surface scratch that can be polished out with a cloth will set you back €190.

Pros: Very efficient at check in and out. Car was very clean. No hard sell of extra insurance or extras. Car checked over really quickly and signed off

Cons: Not much except the engine fault light came on, on the last day but still got back to the airport

Pros: Easy to deal with.

Cons: Bit picky over the exterior condition - unclear what the 'bad' bits were.

Pros: Very friendly staff both at pick up as well as when I dropped the car.

Pros: Friendly staff

Cons: Hard to find. No guidance. No clear direction. Had to find the car ourselves in a large car park with limited signs. Poor Substitute. Poor Condition of the car exterior. Staff were shocked that we found so many scratches before even taking the car.

Pros: Always good value and friendly and helpful staff.

Cons: Could have another agent in office to speed up collections

Pros: Nothing

Cons: Rood and unhelpful.

Pros: Fast return of the car without any problems

Cons: I booked an automatic but I had to take a manual car

Pros: The process of dropping off was quick and easy.

Cons: My flight was delayed, and I couldn’t collect my car on time. I was an hour and a half late for collection due to the late arrival of the aircraft. I specifically booked automatic transmission, the lady in the reception told us that because we are late our vehicle was rented out to someone else. I think this is ridiculous.

Pros: Great Staff. Very helpful.

Cons: difficult to locate the rentals. there were too many companies located at the same place and it took us some time to find them.

Pros: EVERYTHING

Cons: NOTHING

Cons: It was very hard tofing the drop off point in milano. The exact address did not appear anywhere.

Cons: the car is stinky inside and a lots of dents and scratches outside. The mud shield of the front wheel is even missing.

Cons: picking on a scratch that already existed, but even if it didn't should be considered wear and tear

Pros: Great!

Cons: Sending me e-mails about signing the inspection of the car or something, after I picked up the car and already left the airport.

Pros: Good value

Cons: Car had a large dent in it

Pros: I wanted to extend the car rental and I can do it through WhatsApp which is very convenient. Service agents are very prompt and efficient and they are very friendly and helpful.

Pros: Nice car

Cons: Employees unclear or confused about policies and partnership with discovercars, tried to get us to drive manual when we had paid for an automatic.

Pros: Everything once we picked up went smooth

Cons: A very very very long wait to collect the car, each person took forever, you need to improve. Then because flight was delayed we were told would need to pay 60 euro, the holiday starting with you was not getting off to a good start. In the end the gentlemen took away the fee and the rest was OK.

Pros: Charged for full rental period even though agent said if I return car early they will charge daily rate .