Jucy at Queenstown Airport

Pros: Complete flat battery second day in Queenstown. Had to have Road assist. We lost 4 hours can could not do planned trips, especially we had a tight agenda to complete in 3.5 days. Appreciated road assist, but but only $10.61 offered as compensation which I felt was an insult. I emailed that the amount was not acceptable, but I haven't heard back yet. Dropping of car later today at 4 pm. Please consider my review and compensate accordingly NOT $10. Other good service.

Pros: Friendly and understanding 😌 🙂

Cons: Everything

Pros: I like the guy who working at christchurch drop me back to the airport immediately

Cons: I like the price of the rent

Pros: There was only one representative who was able to give me the appropriate information promptly. Other representatives were unhelpful and wasted many hours of my time.

Cons: Although I ran into most issues with my booking being through a third-party rental, I ran into some issues on Jucy's behalf as well. I do not believe that each representative was knowledgeable enough to answer any of my questions at pick-up. I was promised a return phone call from Jucy registration services but never received a phone call. It was extremely frustrating because I stayed back to wait for the phone call to avoid losing service and missing the call back.

Pros: Efficient and happy

Cons: The cars break are loose and the window was not clean properly

Pros: Friendly and quick

Cons: Efficient

Pros: Very efficient

Pros: Efficient

Cons: The first car had brakes issues but was promptly replaced when requested

Pros: Efficient, friendly, helpful

Cons: N/A0

Pros: Friendly pick up lady

Cons: USB port didn't work to charge the phone.

Pros: Nice people. Friendly. Helpful

Pros: No trouble at all. Very good!

Pros: effeceint cost reasonable

Cons: nothing

Pros: Car was well presented clean on both inside and outside on pickup

Pros: The friendly staff at pickup

Cons: Not providing a service desk at the Queenstown airport. The paperwork indicated there was one available but it wasn’t there.

Pros: Excellent

Cons: N/a

Pros: Friendly helpful service. In and out in less than 10 minutes.

Cons: Not really a big deal but had to wait a while for the shuttle pickup at the airport. Think they said 25 min but was more like 25. Again not really a big deal.

Pros: Communication

Pros: Friendly/no fuss

Cons: Old car ++

Cons: waited an hour for shuttle before needing to ring to see wghere they were, supposed to be every 15 mins

Pros: Smooth check-in experience. Free shuttle service from / to airport

Cons: None

Pros: Friendly and helpful

Cons: Limited hours

Cons: I booked a SUV so I dont have to use chains on the mountain . An SUV should be all wheel drive. What we got is a 2 wheel drive hatchback. I feel this is false advertising and was very disappointed as putting chains on and off was what I was trying to avoid..lying around in the mud !!!

Pros: briskand non fussing

Cons: left rear tail light a third full of water. was concerned it might fail

Pros: Guy at the end was super friendly, drop off

Cons: Our flight was slightly delayed and because they shut at a random early time we arrived with no one there. Perhaps if the flight is close to closing time a quick email / phone call of closure times would have been convenient.

Pros: Just need new wipers that’s all Told them on the return and they said they would get onto it

Pros: no hassle, easy to deal with. Provided a GPS

Cons: had to take photos of dents in the car as it was not noted in the contract and advise the Jucy staff in advance so as not to be charged when I returned the car. However, these should have been noted before releasing the vehicle to us.

Pros: Friendly and efficient

Pros: Great service, quick and efficient. Friendly, helpful staff.

Cons: The service was great but we had to return with the car as the windscreen wipers were too worn to work and had to be replaced which took ages.

Pros: Very helpful and friendly staff

Cons: The car I was given looks bad, too many damages internal/external.

Pros: So straightforward and friendly staff. Close to airport so very convenient.

Cons: Persuaded my husband to buy more insurance while I was waiting outside, haha.

Pros: The saleswomen were beautiful.

Cons: Finding your depot on return. Not on Satnav...horrendous stressy time...nearly missed plane

Pros: Friendly and quick

Cons: the car is a little bit old and high milage.

Pros: Friendly, efficient service. picked up/dropped off promptly by shuttle bus.

Pros: Friendly, efficient and very helpful

Cons: Nothing all good

Pros: efficient

Cons: need to call the shuttle, with international roaming can be tricky

Pros: The branch staff were helpful and friendly

Cons: Call centre we’re not helpful when we had to change the time of pick up

Pros: Good service, but disappointed that Jucy did not have a shuttle bus operating after 3pm on Sunday. Needed to organise a taxi to the airport and this was not told to us prior to booking.

Pros: Very friendly and knowledgeable.

Cons: Nothing

Pros: Easy and seamless

Pros: Very efficient and easy to pick up and drop off. appreciate the pre-check in service making it faster to pick up the car.

Cons: didn't know there was no gps on board.

Pros: Extremely fast and friendly service

Cons: Nothing

Pros: Had to swap cars due engine light but swap was quick and was refunded a day for the hassle

Pros: Friendly quick service

Pros: Quick and easy

Cons: No isofix base for the baby cat seat, not really safe

Pros: Friendly and a great shuttle service

Cons: N/A

Pros: Helpful and friendly Gave options for after hours. No issues with pick up and drop off. Efficient. Easy to contact

Cons: Nil

Pros: Affordable product and decent quality

Cons: Efficient and they provided a shuttle for pickup

Pros: Super fast, easy and efficient with a smile. Had zero problems.

Pros: Drop was ok. Car was poor lots of body damage back door rubber feel off every time door opened.

Cons: No much

Cons: I didn't like the fact the shuttle finished at 3.30pm and we had to pay to get to get to the car centre. A cost that was very high as it was a peak time.

Pros: Friendly quick service

Pros: Great value and car was perfect for our needs

Cons: Very friendly and pickup from the airport was great!

Pros: Quick and easy

Cons: They closed too early so I had to walk from drop off location to airport

Pros: Everything was great

Cons: No drop off service after 3:30

Pros: Prebooking is a good idea

Cons: Delivery fee is required even if you go by bus to your office. How to drop-off if your office is closed after 4:00PM?

Pros: Very helpful and went out of her way

Cons: Nil

Pros: Good shuttle service , cheap car due to our months in advance booking.

Cons: Although Jucy’s checklist indicated the car was inspected and ready to go …. the car had a dead flat tyre and our ‘ ticked box ‘ snow chains were not in the vehicle.

Cons: Life threatening fault. The sliding door (left) with a quite powerful engine would not stop when fully opened. As soon as it reached the back (fully opened) and started to close but the passengers including my 4 old son started to board the car. Terrible. The door jammed his head. When I reported the case to the office (Juice). All they said was 'Oh, it never happened before. You (!!!) must have done something wrong'. Not even apology.

Cons: They made us pay pre exsisting damage Scam

Cons: Absolute money sucker! Will never recommend to anyone. I do think they knew their bad reputation, so they work with other agency to rent out their cars. We purchased Stress Free insurance cover, and had an small accident which barely caused any damage to the vehicle from their own mechanical inspection. Now they are holding me $2000, for a reason the car need a second mechanical check. For the damaged snow chain, they wouldn't accept replacement by ourselves.

Pros: Excellent pick up and drop off shuttle service

Cons: Did seem to take quite awhile to be picked up from airport (20-25mins)

Pros: Customer service was great

Cons: Friendly and helpful

Pros: Helpful staff and hassle free pickup and delivery

Cons: Nothing I didn't like

Pros: Good service and friendly staff

Pros: Quick and friendly, car was fantastic just for me.

Cons: Lack of customer service and attitude of booking staff combined with distance of depot from airport and lack of shuttles.

Cons: So hard to get hold of a person to discuss a change. By phone

Pros: Friendly and helpful and shuttle service was great. Vehicle we were given was especially helpful as the bed in it enable the passenger to rest without having to return to the accommodation. This enabled us to really enjoy ourselves without having to plan everything around finding somewhere to rest.

Cons: Nothing it was great, we didn't need the top box but it wasn't an issue.

Pros: Office closed at 4pm only just made it good communication and pick up from airport

Cons: Tried ringing for over 40 minutes early in the day without answer because flight changed and would struggle to make office before closing, only made it because flight landed 15 mins early. Informed that there were phone line problems.

Pros: Easy to deal with, cheap, free shuttle pick up and drop off to airport.

Pros: Friendliness and cooperation

Cons: We didn't expect and didn't need the roof luggage rack that made it hard to park in city area. I really like the concept of Jucy, but the car itself was quite old.

Pros: Fast service in the centre. Bit of attitude around the fact we had rented via a third party - the fact that Juicy’a website had been down and links not working were the only reason we went through a third party.

Cons: See above

Pros: Amazing cheap and great car.

Cons: Had to walk back to the airport (around 3km) from the jucy car rental Depot as their shuttles only run at specific times during the day.

Cons: Not at airport as stated, no shuttle outside of office hours, full insurance through discover cars not recognised.

Pros: Pick from airport was prompt, car was ok for what it was.

Cons: Weren't very helpful with trying to fix Discovery's messed up booking, didn't really try and help.

Pros: Quick and efficient