Keddy at London Heathrow Airport

Pros: "Keddy", i.e. Europcar agent was very helpful. Original car was unavailable/unsutiable so an alternative car at a much higher price was supplied.

Cons: Rate was much higher than originally booked. Why wasn't the car described made available?

Cons: I feel like I was being pressured into buying more expensive insurance for the vehicle while I had it, I called the next day to cha he the insurance plan and couldn’t get through

Pros: Actual car hire company is Europcar. Keddy is just a booking agency, I assume. Pickup fairly easy, after discussing upgrade, extra insurance etc (not taken).

Cons: The man dealing with me told me that the car booked was not available - offered me an MG ZS which i initially rejected. He then went off and offered a Merc with I initially accepted only to be told that as I had “requested” an upgrade- it would cost more - I told him that it would not and accepted the MG ZS. He then tried to talk me into extra insurance that would have almost trebled the hirecost. Rejected. I do feel this sort of salesmanship is not acceptable especially after a long flight.

Pros: Friendly, chatty

Pros: Very pleasant staff members dealt with us at pick up and drop off. The shuttle service was excellent.

Cons: It seems that they didn't have exactly the vehicle class ordered, so first they tried to talk me into taking a fancier vehicle by paying double the rental price, then offered a smaller vehicle, (obviously what the staff member was required to try), however, as soon as I insisted on what I had ordered, we got an excellent equivalent vehicle.

Pros: All managed by Eurocar. Minimal wait for bus, and plenty of people helping at counter to get checked through. Did not try to sell me additional insurance as I provided them with documentation from credit card. Easy drop off.

Cons: Gave me a larger car than I ordered. Tried upselling to hybrid and automatic.

Pros: Value for money

Cons: Persistent attempts to upsell, including deceptive methods. Also not all damage on car was identified requiring addition reporting and concern to ensure we would not get charged.

Pros: Not applicable. It seems that I contacted Europcar to answer my questions.

Cons: Well Europcar agent said that Keddy was not a division of Europcar even though pre rental info showed this. Is it?

Cons: Your guys try to sell insurance WAY too hard. I heard some be really salesy and candidly, quite pushy with some older couples. They were taking advantage of folks not understanding too much, it was hard to listen too. So just calm down on UPSELLING.

Pros: Great understanding and care

Cons: Nothing

Pros: The reservation was easy to make and it was easy to choose what type of vehicle to get

Cons: Could use more direction on how to get to the rental car pickup location it’s said what bus stop to be at for each terminal but it did not state which companies bus that you needed to take. That information would have been helpful.

Cons: I wished I had known they are a part of Europcar. Gangster company. Hidden admin fees that are usury in nature.

Pros: Quick and efficient, part of Europcar. Brand new car was provided. Easy pick-up and drop-off at Heathrow.

Cons: Unsure of which shuttle to get from the airport - it wasn't made clear that I was booked with Europecar (who were excellent) and returns early hours was a little confusing

Pros: Gave us a good car and didn’t charge extra

Cons: Tried to upgrade me to a more expensive car.

Pros: They did not provide good service

Cons: Pushy salesmen tactics, spitefully gave us a car with no air conditioning and squeaking brakes when I declined their insurance

Pros: Car, eventhough was low mileage, lacked cleanliness and looked very used and aged

Pros: great service and satisfying price.

Cons: nothing

Pros: Overall good service, good car and reasonable value

Cons: Nothing of note.

Pros: Amazing customer service overall- great staff, great price, appreciated the flexibility in booking and drop off location

Cons: Delay in getting service when had flat tire.

Pros: Han’s (?) service was excellent.

Cons: Hard to put the address into GPS to return car.

Pros: convenient pick up and drop off

Cons: as above, pushy staff at check in.

Pros: NOTHING

Cons: They scammed me into taking out a VERY expensive insurance, saying "it's just £19 and protects you for everything" but failed to mention that it was £19 PER DAY - on a 3 week rental! It cost me £486.36 in total! They also add loads of hidden fees, including a surcharge for picking up at an airport and one fee that's literally called "other fees" and doesn't explain what it's for.

Pros: Mirian who served me at Europcar was incredible. Polite, attentive and very professional. Could not speak highly enough of her .

Pros: The drop-off was quick and painless.

Cons: 1) They claimed I received my car with fuel at 8/8, but I have photographic proof the fuel was at 6/8. 2) I have received 2 fines, and it took them almost a month to forward them to me, so I missed the pay-early discount. 3) Their admin fee for traffic violations at 40 pounds is overly excessive and this is not shared when the vehicle was collected. It's no use hiding this in the T's & C's. --Won't use or recommend Europcar again.

Pros: Quick, clear and kind service. The car was ready within few minutes and the waiting time was very short both at pick up and return.

Cons: Nothing. All was good during my rental.

Pros: fast efficient

Cons: nothing

Pros: All ok

Cons: nothing

Pros: Clear offers but not too pushy

Cons: Nothing

Pros: No hassle rental. And good price.

Cons: When dropping back car, the first assistant was extremely rude. Another guy was the opposite as very pleasant.

Pros: Good staff.

Cons: The upsell. Got a disappointing car as I hadn’t booked directly with Europcar/Keddy, paid a lot, and they tried to get me to pay more. Also, Discover Cars insurance was worse than Keddy’s. I won’t use it again.

Pros: He was patient and gave me different options for the GPS system I needed

Cons: I was left puzzled about what had happened to the prepayment I made to Discover Cars when I booked, and I did not understand the final costs

Pros: The service I received was from Europcar and it was dismal

Cons: The car provided to me did not have a functional USB charger and I had to purchase a plug to use the 12W lighter socket. The car had a lot more damages on the roof, side of car and the front left light which were not recorded on the inspection sheet. The car was handed to me unchecked as the staff said that it was too late and dark to conduct an inspection. When we first drove it out of the car rental, twice the alarms for the tyre pressure were alerted and flashing lights on the dashboard.

Pros: Pleasant friendly and efficient staff. Didn’t feel like I was being scammed (as with other rental companies). Clean and modern offices and v quick easy drop off.

Pros: Efficient and easy. Straight forward and very convenient to get to the terminal for pickup and drop off

Cons: The insurance offered could be more affordable

Pros: Very efficient staff, friendly and quick, other rental companies seem to be very aggressive if there’s a problem

Cons: As above

Pros: Bus drivers and drop off attendant

Cons: Counter assistant was not giving me his full attention - chatting with colleague about his personal issues. Gave me a car that didn't correspond to my rental agreement (an old Mokka instead of a MG ZS). This was then corrected by a manager - but one shouldn't have to complain to get correct service.

Pros: SEE ABOVE

Cons: Niggly points like a tyre was not fully pumped up so light came on. The tank lever was "impossible" to find and should have been advised.

Pros: It was not service by Keddy to start with.

Cons: It was not service by Keddy to start with.

Pros: Car return was hassle free. Almost new car provided, provides peace of mind from breakdowns.

Cons: No car operation manual and no driver briefing especially for new car features. Provision of whatsapp call would be very welcome to reduce roaming call costs.

Cons: I booked the pick up time at 2:30pm but actually pick up the car earlier. I ask your representative whether I have to wait until 2:30pm to pick up the car. Your representing said no problem for me to pick up the at 1:40pm and fine to return the by 2:30pm. However I returned the carat 2:10pm and you charged me one more day rental fee. I am very unhappy of this sad encounter.

Cons: Car supplied broke down after two hours. After service was very bad! Caused much stress and time!

Pros: Easy and quick

Cons: Windscreen wipers on the car

Pros: quick, no fuss. Great price.

Cons: Milage at ckeck in wrong.

Pros: Everything above.

Cons: Wrong car instructions in the car. Had a citron but instructions were for a Peugeot

Pros: This was NOT Keddy that supplied the car - it was Europcar at Heathrow Airport.

Cons: I ordered a Hyundai i30 or similar. Europcar who were the supplier of the car do not have a Hyundai in their fleet at Heathrow (according to the Desk Agent). So similar to them was the Renault Clio 4. I ordered the i30 as it had substantial boot space for luggage and the Clio provided did not have anywhere near the same boot space. So, I conclude that this marketing/selling of the Car Details in the Rental Voucher is totally misleading.

Pros: Easy to deal with pickup and drop off so easy

Cons: Confirm costing before leaving office especially on upgrades it is added to original cost.

Pros: The girl at the car pickup depot (heathrow), Samira, was delightful to deal with. She was super helpful and personable 10/10

Cons: We traveled from T2 to T3 after paying for terminal pickup vs travelling on the bus to the pickup depot. When we got to the desk in t3 at 730pm they guys was not interested in helping at all. Clearly had clocked out and off his shift (closing the counter). He offerde no solution other than to take the bus