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Keddy at Brussels Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Good return speed.
Cons: We booked an electric. We arrived a bit after pick up time. Car was not charged. "It would be a while", they said. Instead of offering us a better/alternative electric, they offered a polluting diesel. Really, really bad. Management needs to take responsibility and train the employees: if a customer books an electric car, make sure you deliver one. In particular as there was loads of electric cars sitting in the bays when we picked up the diesel.
Pros: Very helpful agent when picking up contract
Cons: The car had a issue with an alert about low pressure in back tyres I was told to dismiss but it made me anxious there may be a problem during the whole rental period.
Pros: Quick, well helped to get the car and deliver back was even more easy eg just leave the car behind and that's it
Cons: I hired for the 1st time a full electric car and had challenges to charge it eg so my question is: can you deliver a tag/key with the renting so you can charge your car wherever you are? Now I could only charge the car at FASTNED so had to drive additional mileages to charge and sometimes even unsuccesfull as it did not work properly (not clear instructions given how charging works). It cost me at the end 120km more and 1,5 hour in addition...
Cons: Despite having emailed Customer Services reporting a damaged rim that was not signaled in the rental contract, at drop-off the agent pinpointed that fault and tried charging me for the incident. Luckily for me, I had the email proof that this damage was reported at pick-up. I was not convinced that this was a miss communication between teams, because it sounded more like a scheme to get more money from the Customer, and Europcar trying to compensate for the lower price of rental.
Cons: Got different car, different price
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card.
Visa Electron, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Diesel vehicles are available only by request upon arrival.
Diesel vehicles are available for an additional charge.
Snow chains are allowed in icy/snowy conditions.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
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