Key Go Rent at Alicante Airport

Cons: Literally everything

Pros: The transfer was easy enough

Cons: Almost everything, adding money to the agreed amount and then claiming the car was scratched, I returned to tell them the car was dirty and had some scratches on collection of the car but the staff member refused to come out and look and said it’s ok it’s just ware and tear extremely dissatisfied as I declined everything they tried selling me and can’t get an explanation as to what the added charges are for.

Pros: Friendly and efficient.

Cons: Bit of a pain waiting for bus to take to collect car and pressure to purchase more insurances etc. Car was very scratched up but inside fine. Expensive in August but that’s everyone!

Pros: The service was flawless but we had to take the car back to the rental company the next day (1 hour each way) because if a faulty passenger side door. The company replaced the car without any questions.

Cons: Not knowing when the transfer was going to arrive at the airport on arrival.

Pros: Friendly and efficient staff

Pros: Engelstalig en heel goed uitgelegd bij start. Heel vriendelijk en behulpzaam.

Cons: Enige minpuntje voor ons was het moeilijk terugvinden van de verhuurlocatie. Is niet op de luchthaven.

Pros: Clean car to a good price

Cons: They should have offered to take American Express as a payment card

Pros: very nice and easy, quickly and correct way. Personal very helpful, car clean and nice. I m very satisfied

Cons: none

Pros: Fantastic from start to finish!

Pros: KeyGoRent is the best company I have ever rented from. Recommended! Highly recommended

Pros: Excellent

Cons: Nothing

Pros: Easy car pick up procedure with no hard sell for extra insurance etc.

Cons: Had a lengthy wait to be picked up from the airport

Pros: Top great company

Cons: We turned up and Key Go Rent and they insisted we bought car insurance via them even though I showed them the contract showing I had already bought car insurance via Discover Covers. They insisted we buy insurance via Key Go Rent and gave us two options. We had to pay so that we could get the car. We subsequently wrote to them with Discover Cars insurance contract requesting a refund. They refused. Ultimately we were forced to pay an extra approx £350. Discover Cars should not use KGR

Pros: Everything went fast and easy, the employees were nice and very helpful

Cons: Nothing

Pros: No fuss, no stress, no hard sale of the extra insurance and more importantly they made us feel at ease when dropping the car off, some companies just want to find any little fault to take extra money off you - but KeyGo Rent weren’t like this.

Cons: Nothing to fault.

Pros: Top meiden netjes en aardig!

Pros: Brilliant service from start to finish. No issues when returning the car.

Pros: Quick and straightforward

Cons: No water in screen wash bottle which I found out when needing to clear a dirty dusty screen.

Cons: Everything is at extra cost, cars have no sat and it wasn't possible to change the dash or radio over to english as english had been deleted from the cars system

Pros: Excellent

Cons: Excellent

Pros: Na aankomst op het vliegveld Alicante stond het busje al klaar. Ik kon gelijk instappen en was binnen 3 minuten op de locatie. Gelijk geholpen door een vriendelijke medewerkster. Geen gezeur over een extra verzekering, want die had ik bij het boeken al geregeld. Ook het terugbrengen van de auto ging vlot en ik werd gelijk met het busje naar het vliegveld gereden. Echt TOP alles!

Cons: Ik vond de totale service helemaal top!

Pros: Snelle transfer

Cons: Ruitensproeier van auto was leeg.

Pros: All thank you

Cons: Very good experience, thank you

Pros: the were very friendly

Pros: All is very fine. Thanks

Pros: Friendly staff

Cons: Clearer directional signage from Airport terminal to drop zone would be helpful.

Pros: Speed

Cons: First aid kit missing

Cons: I think there needs to be easier pick up instructions from the airport for people who have not used before

Pros: Vehicle was good standard and collection and drop off process was quick

Cons: Was forced to buy more insurance before we could take the car otherwise we would have been stranded. Attitude of staff member forcing us to purchase this insurance was not pleasant

Pros: Efficiency

Cons: Car wasn’t the best, it was scraped and bruised.

Pros: NOTHING. THEY ARE SUPPOSED TO PICK UP ON A REGULAR BASIS. THEY DIDNT. HAD TO CALL THEM. NOT A SINGLE CAR AVAILABLE WITH SATNAV. EVEN THOUGH THE BOOKING WAS TAKEN ON THE BASIS OF SATNAV WHICH I PAID EXTRA FOR.

Cons: SEE PREVIOUS COMMENT. AOOARENTLY THEY HAD ONLY ONE CAR WITH SATNAV AND IT WAS FAULTY. UTTER RUBBISH. STAFF WERE VERY RUDE

Pros: The agent was polite and throughout the process, despite it being her 1st day.

Cons: The manager was unhelpful and rude about the vehicle presented, which was not as ordered. She was quite difficult. Eventually, she came around. There was also a long wait to get the vehicle.

Cons: I know it’s called Key Go but that is literally what you get. They give you the key and you have to go and find the car in the car park. Would prefer to be taken to the car and shown various features etc. Also the drop off place we found by pure chance as the address did not show on our satnav.

Pros: The hire car supplier Key Go Rent Alicante were fantastic, the pickup and drop off service worked great. The car was almost new and in great condition and a pleasure to drive. The paperwork side was explained clearly and a couple of questions I had were answered to my satisfaction.

Cons: The only downside I can see is if you have a very early flight the car can be returned before the office opens to another company nearby who will also take you to the airport. This however costs an extra €40.

Cons: NEBIJA RADIO ANTENA UN DEGVIELAS BĀKAS VĀCIŅŠ.PĀRĒJAIS VISS OK.

Pros: Very nice people and they try to make you feel good with excellent communication and service.

Pros: Very helpful, smooth pick up and drop off, great guidance and courtesy from their staff.

Cons: Two points, firstly my car was very dirty and had not been washed. Secondly, even though they advised me to take pictures, which we did, they did challenge a scratch on the wheel hub which was already there - we showed our photos and they accepted this evidence - admitting they will update their own records.

Cons: Long wait for shuttle bus from airport

Pros: Efficient pickup

Cons: Slow return - only one staff member on

Pros: Never an agenda to find fault or damage on return.

Cons: Like all, their version of a full tank can be less than full. Always a gauge fault when its nearer short at pick up, but the gauge is always working fine when you fill it for return😂

Pros: Easy and fast

Cons: We had the smallest car and cost a lot of money these days

Pros: Nothing

Cons: Charged 300€ for marks underneath the car that we did not do. Apparently this mark was very visible at the bottom of the car despite me having to sit on the floor and duck underneath to see it

Pros: Easy to deal with and no hard sell.

Cons: Nothing.

Pros: Overall very well priced, vehicle is great condition and really work well for our trip.

Cons: Great service will defo use again on my next trip.

Pros: Politeness clean office good condition of car

Pros: No issues at all with pick up or rental. Overall very satisfied with key Go Rent.

Pros: Wszystko super, szybko i sprawnie polecam

Pros: Great service and the staff were excellent

Cons: Nothing

Pros: not too much selling of extras. efficient email system for contract.

Cons: staff weren't very friendly. some damage to car not recorded, but sorted (I hope) by me sending pics

Pros: Friendly staff

Cons: Unexpected extra charges. I was surprised they didn't charge me to use the steering wheel.

Pros: They made their service easy, simple and went the extra distance when we needed to make a couple of changes to the book. First class and highly recommended.

Cons: Nothing.

Pros: friendly girls

Cons: Had to telephone from the airport in Spanish in order to inform the car hire people where we were, then had to wait to be picked up.

Pros: Excellent value, quick service

Cons: Older / cheaper model car with poor level of features...no reversing alarm / camera for example

Pros: have used the same comapny 3 times now and staff really helpful

Pros: Other than unexpected hidden charges, all good

Cons: Unexpected hidden charges

Pros: Fair to deal with, advised to take photos/ videos of car before leaving airport.

Cons: A little wait for the shuttle at Alicante airport

Pros: Exceptional honest staff made the hire easy.

Pros: No hard sell for extra insurance. No trying to rip you off when returning the car. Used them 3 times now. Very good service.

Pros: Excellent agents - Will explained the insurance process to me in detail which I appreciated.

Cons: The cost of their full cover insurance :(

Pros: A great service and nice cars and friendly staff.

Cons: It wasn’t clear that we had to call to get a pick up to collect the car.

Pros: They are very helpful, respectful, on point in my needs

Pros: A lively office just outside the airport, friendly helpful staff, very quick service from the shuttle driver and even a bar of Christmas Turron as a present. Will definitely go back to them.

Pros: Fast efficient service

Cons: Nothing

Pros: staff - very helpful, in both issuing car and in retrun

Pros: People were friendly and efficient

Cons: The car was awful to drive.

Pros: Worst car rental experience ever by a long way.

Cons: Biggest shower of gangsters ever. Though we tool out full insurance with Discover cars in advance Key Go Rent would not honour that contract as they said this contract was with Discover cars rather than themselves, therefore additional €200 require for full cover. Also as we were early collecting the car the booked car Audi A1 or similar was "not available" at that time. Got Skoda Kamiq instead and yes of course €60 extra on this. Discover Cars need to reimburse us for the additional insurance.

Pros: A kocsi rendben volt.

Cons: A személyzet semmit nem mutatott meg a kocsin, ki sem jöttek átadni. Az előre kifizetett teljeskörű biztosítás ellenére kérdés nélkül leszámláztak 25 EUR-t országúti asszisztencia címen.

Pros: Great staff

Cons: Car tyre pressure low.

Pros: Very easy to deal with

Cons: Nothing

Pros: Nothing.

Cons: They were not helpful to English speakers on the arrival and their assessment on how they handle damages is no good.

Pros: cheap, polite and efficient

Pros: Previously used this company always an excellent service

Pros: Efficient and polite though see below

Cons: Car selection was Citroen C3 or similar, I was allocated a Peugeot 208, noticeably smaller interior for my size. There were no alternatives

Cons: I had to pay extra 140 euro for full option assurance. And I payed it already. The choice was paying 140 euro or block 1100 euro on the vasa card. They didn't notice that I payed already for full option assurance.

Pros: Very bad service!!!

Cons: I mentioned above

Pros: Friendly and efficient staff.

Cons: Due to company policy and having not booked directly with them, I was not able to extend the car hire for an extra day by phone during the rental & had to return the car to the office (130 Km round trip) and re-book. It was an annoying waste of time and fuel expense. Staff were apologetic & understanding of the problem though.

Pros: No - was left no option but to pay Key Go 80 euros for full insurance for 2 days as I did not have a credit card to put to deposit onto. I had bank cards but not credit cards. Total rip off and taking advantage. Cost significantly more than the car!! I still have not received my fuel deposit of 80 euros back into my account

Cons: As above

Pros: Quick once arrived at the Keygo

Cons: Had to wait at the airport to be picked up. Drop off out of hours extra

Pros: Nice friendly staff

Pros: service was friendly and informative first time renting and will do again as we have a house in Los Alcazares and out in spain a lot

Cons: all really good but put in address on retrun went into main town, then used second address and found area, although not that hard as only minutes apart.

Pros: Very friendly and helpful, showed all the car, taking note of marks and dings already on the car so even though car not in perfect condition this was noted and confirmed, so found this extremely professional. Office was modern and comfortable but they also had area to sit outside, cooled by misting water which was comfortable and refreshing.

Pros: Efficient pick up and drop off to airport

Pros: Very happy with everything second time used this company and couldn’t fault them

Pros: Easy and quickprocessing

Pros: It was quick, easy and I got the car I ordered. Very easy chech out as well.

Pros: Price

Cons: Delays waiting for bus and then returning car

Pros: I think we got lucky with the mini bus pick up from the airport. It was about to leave when we got to it. When we got to the rental office the agent that drove then helped checking in new rentals whilst some people were waiting to go back to the airport. I will say that this didn't affect us and all the agents were friendly and helpful. I would definitely use them again.

Pros: Easy to hire great quality car

Cons: Waiting for courtesy bus

Pros: Friendly and professional service

Cons: Charged for breakdown cover without asking if I wanted it and then lied twice, saying I requested it. In the end they refunded the charge but continued to say that I had requested the cover.

Pros: Efficient service and pleasant staff.

Cons: Nothing to complain about.

Pros: Car quality and car return speed.

Cons: The shuttle from the airport to the Office was not ready and took a long time to come.

Pros: Brand new car

Cons: Nothing

Pros: Good quality service and car, easy to pick up and counter staff were excellent!

Cons: Nothing

Pros: Everything, lovely staff and very efficient

Pros: Affordable, clean car, quick process.

Pros: Polite staff, efficient service, great car, no pressure buying the add ons. No fuss when dropping the car off. They were brilliant

Pros: Easy pick up and drop off

Cons: Nothing

Pros: Reasonably priced

Cons: Minibus transfer took a while to arrice

Pros: Ladies at the desk were amazing!

Cons: Nothing.

Pros: Friendly, efficient staff.

Cons: No problems at all.

Pros: Nice lady at pick up although promised my deposit would be returned immediately on return of vehicle and I am still waiting.. man at drop off very rude and ignorant… zero communication skill 🥵

Cons: Man at check out return and no deposit back !!

Pros: the pick up

Cons: i never recieve a invoice

Pros: Good support and english speaking

Cons: The cars ar not updated with the damages. You need to take pictures and walk around with employee

Pros: Kind, good service

Pros: Very friendly and didn’t need to wait

Pros: Good selection of cars. Friendly staff

Cons: Long time to wait for courtesy bus to take from airport to rental site (30 minutes+)

Pros: No nagging about extra insurance. "Everyone " has that covered by their creditcard now so there is almost no reason to keep pushing it. Shout out to Key'Go for being great and not like Goldcar.

Cons: It's a bit of a hassle when they are off premises. Loading everything into a shuttle bus, driving for 10 minutes and then unloading again to move it to the car. We were lucky to not have to wait for shuttle when we arrived, but waited 20 mins when returning the car. Keep that in mind when planning with regards to retur and plane departure. That said, it went fairly smoothly and was worth it considering money saved with them.

Pros: Maria was super helpful, with ease upgraded us to bigger car due additional member of family coming with us on the trip

Cons: exceptional, excellent work easy, nice people beautiful country, amazing architecture we did over 2000 km visiting amazing places

Pros: Excellent customer service and honest about the condition of the car when collecting

Cons: Had to wait a while to be collected from airport

Pros: They are a very efficent company which are outside the airport terminal. Nice site and not hectic like the desks within the terminal. I would also say the handback was very straightforward and the young lady who dealt with me on this return was very friendly. I was promptly brought back to the terminal in their very clean shuttle.

Cons: There were a number of cars on the site which looked very clean, but the car I received really was not the cleanest and had several marks on the interior which I was concerned with. I returned to the desk and the advisor looked at it and said it was ok and not to worry as it was acceptable. I did photo the car inside and out to protect myself in case the decide to charge me for this . The other small issue there was absolutely no washer fluid in the car which I had to top up myself.

Pros: got the car I wanted, no pressure to purchase add on insurance, full to full policy.

Cons: i knew the procedure when I hired the vehicle. I just dont like to have to get the shuttle bus to the collection as this service can be hit and miss, although on this occasion it was very efficient but I suspect I just got lucky this time.

Pros: So easy, 5 min wait at the pick up, excellent staff, no hard sell, lovely car.

Pros: Pick up location ,friendly staff

Cons: Better return directions as not at airport

Pros: Best car rental provider we've had so far. Easy to find, no long queues, friendly and helpful staff who spoke good English, and the car itself was great.

Cons: Nothing

Pros: Quick, friendly service. We were lucky and didn’t have to queue and everything was very efficient.

Cons: I had to pay extra for a pick up truck in case of a break down - in retrospect that seemed unfair as if the car a hire company provides breaks down they should cover all costs. I regret paying extra.

Pros: When we eventually got dealt with the staff were pleasant.

Cons: Kept waiting for a long time at least 45 minutes to get the car, they need more representatives to deal with the arrivals.

Pros: Very pleasant to deal with, I didn't feel "processed"

Cons: A bit if a wait when returning but agent was pleasant and efficient.

Cons: Pas évident à trouver le parking où on nous récupéré on a facilement perdu 20 minutes a trouver .

Pros: Very modern offices and professional staff. Great check out facilities, no hanging about.

Cons: The car was clean on the inside, but covered in dust on the outside when other cars where spotless.

Pros: It's always a worry when u use a new company but their service and office is slick. Car was brand new, most definitely will use again.

Pros: spolehlivost, ochota

Pros: Good to deal with and very good service

Cons: full to full tank, most people will fill the car or nearly full when returning, petrol stations are not close enough to the depot for this action

Pros: good staff quick turnaround

Cons: put the return address in the sat nav and have it set to the users language

Pros: Very straight forward, no hidden 'surprises'. Never felt like they were trying to catch us out. Car provided was in excellent condition and was similar in size and style to the one stated on the booking (-------, or similar)

Cons: No negative comments.

Pros: just perfect

Cons: nice ,helpful staff

Pros: Friendly and fast service

Cons: Agent should check the car with you before you take the car

Pros: Quick service at check in and check out. Fast shuttle to the airport. Great team, very helpful.

Cons: Na

Pros: Return of car was made easy with pleasant and efficient lady.

Cons: Time wasted at pick up trying to sell you additional insurance etc

Pros: Everything

Cons: the only thing is I waiting for someone to collect me and when i finally called they said i should of received an email with a button to tell them I've arrive at the airport and i did not.

Pros: Nothing special about the car rental company - a dime a dozen company

Cons: Too slow to pick up from the airport - the people picking up the people also processed the rental agreement. Also, no transparency between Discovery Car and Key Go Rent - and it is very annoying to have to deposit Euro 1,400 as a security for any damage. The car itself also had deficiencies in that the steering wheel was pulling towards the left while driving. I will never ever use the Discover Car or Key Go Rent again and I will certainly warn my friends of never ever using this combination

Pros: The car .

Cons: Staff were not very friendly.

Pros: extremely good

Pros: Efficiency that made the customer feel valued.

Cons: Nothing, they were the blue print for best car hire ever.

Pros: No hard sell of insurances. Relaxed atmosphere. Quick pick up and drop off. Easy drop off at airport via shuttle bus

Cons: none

Pros: Always excellent service easy and efficient

Pros: Everything ran smoothly

Cons: The half hour wait for the shuttle bus to collect the car

Pros: fast friendly service with no hard sell of their insurance. Very pleasant experience. No hassle or long Q

Pros: Fast service.

Cons: Child seats were a bit dirty but otherwise no complaints.

Pros: Straight forward pick up from the airport to the rental desk

Cons: Handed the keys and left to find the car on my own. No one to inspect the vehicle with me when I collected it.

Pros: Super fast service. No BS car rental.

Cons: The car was very dirty on the outside.

Pros: Staff was polite

Cons: Took very long to pick up car

Pros: Il prezzo

Cons: Ho pagato un assicurazione ma comunque c'era la franchigia. E tutto il periodo del noleggio ho avuto molta ansia per i graffi che ti possono fare nei parcheggi.

Pros: Fast and friendly service. No hard sell to sell extras. Relaxed atmosphere.

Cons: nothing

Pros: Good service and value compared with other car rental services.

Cons: Had to wait about 15 mins for shuttle bus and little further from airport than imagined. But not a major issue.

Pros: Friendly and helpful. Lovely little car. No issues with returning.

Cons: Key Go Rent didn't arrive at the courtesy bus stop until I called them but I don't think they were informed that our flight had been significantly delayed. I did call and tell someone at Discover Cars but I don't think the message got through. Otherwise everything was great.

Pros: Honest and efficient

Cons: Nothing to dislike

Pros: Good service at the desk, quick and easy and helpful staff, super quick drop off and shuttle service to and from the airport is very good

Cons: Had to pay more to use a debit card instead of a credit card, had I known this I would have booked elsewhere as it ended up costing us more money that the original booking stated

Pros: Can’t fault them and the car was brand new

Pros: Fast and efficient service. Pick up are has never been busy so a relaxed atmosphere. Never been given the hard sell on upgrades or their insurance. A very pleasant experience and so different from other hire companies.

Pros: excellent value for money and efficiency

Cons: airport pick up and return would have been preferable but not a big deal

Pros: Good service key Go rent Alicante fast help and nice cars

Pros: Fast, efficient and friendly

Pros: Quick and efficient

Cons: Quick and efficient

Pros: vlotte bediening, vriendelijk

Cons: wachten aan de luchthaven

Pros: No shuttle at airport after arrival. Had to call twice to get a shuttle. Agents not really friendly.

Cons: New Cars

Pros: Nothing - the customer service was awful

Cons: The person I picked the car up from refused to accept my debit card payment and told me I had to use a credit card. I bank with Santander - a Spanish bank ! She then told me that the only way I could pay with a debit card was if I took insurance from Key Car. This cost an extra 140 euros even though I already had insurance. She was rude and uncooperative throughout. She handed me the keys and told me to go and find the car. I would never use Key Car again.

Pros: Friendly

Cons: Nothing

Pros: No waiting game airport....picked up on time, pick up the car without any delays. Maria at key go, great service.

Pros: Everything went really well! The rental process took about 15min so if there had been more people in line, it would have taken a long time.

Cons: People were friendly and the overall process was clear.

Pros: Thought the experience was positive however the staff member didn’t explain the fuel process very clearly, we had the car for two days and had to pay for a full tank of petrol even though we only used half. The service apart from that we couldn’t fault.

Cons: Ease of collecting the car and they where there to pick us up from the airport straight away

Pros: Service is good

Cons: Time to pick up .......on the airport we have tk wait more than 35 min

Pros: Pleasant and efficient

Pros: Was surprised that company had Ukrainian speaking manager

Cons: Nothing