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Key Go Rent at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: Waited for 45 for collection and then took other passengers that had just walked to the front. We tried to explain but the other people had already put their cases in the back of the pick up vehicle. We had to wait another 20 mins for the vehicle to come back to us. We then had another hour wait in the key go rent office to collect the car. Our flight landed at 14.30 and we left the key go rent office at 17.00. Not enough staff on duty within the office however they were very helpful.
Pros: Quick pick up. Pleasant agents.
Cons: Lot of damage to the car which wasn’t on the contract when I picked up the car. Was told it would be on the email copy of the contract but wasn’t. When I returned the car the agent found a scratch which wasn’t on the contract but luckily I had taken photos and it was clearly visible in one of them. Comparing his booking with previous ones with KeyGo they did seem to examine returned cars in more detail than previously.
Cons: When I mentioned that I had insurance through the app and I didn't want to get insurance from Ky Go Rent, the agent showed total disinterest. I received the key and was sent to the parking lot to look for the car, I couldn't find it and I returned to the office. He came with us to find it in the parking lot after 5-6 minutes of walking among the cars we found it. He repeated 4-5 times that we would lose the warranty if there was a small scratch on the car, I had insurance purchased from you
Cons: Not friendly, bad communication and not friendly
Pros: Easy and fast check-in and out. Didn’t try to sell you on a lot of unnecessary innsurance.
Cons: There was some confusing and out-dates information about pick-up. But after calling the instructions were clear.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 79 years.
A senior driver fee applies to drivers over the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Only physical driver's licenses are accepted (not digital versions).
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 240 minutes.
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