Klass Wagen at Lisbon Airport

Pros: When I got there they tried to sell me there own insurance. They told me that even the smallest stone chip on the windscreen ithey would charge me €400 for each. I told they that this was not right. And walked away.

Cons: Noting

Pros: Not a lot

Cons: Very pushy in selling their insurance. Close to blackmail.

Pros: nothing

Cons: takes very long to wait for a shuttle and get from the airport to the car. klass wagen made me pay much more becaise they said i don't rrally have insurance and that the deposit money will be blocked on the card for 3 months, which discover cars didn't say

Pros: The first car we sat in had low tire pressure warning. They quickly switched us to another vehicle.

Cons: The hard sell on additional insurance

Pros: Nothing

Cons: They use all the sharp financial practices that I thought most companies had stopped. Most objectionable was their treatment of us as a group of women. Threatening to cancel our booking and return us to the airport at 1am because we argued about the terms. The same agent was putting pressure on a solo female traveller who was before us in the queue. Despicable behaviour.

Pros: The agents were very efficient and the pickup/drop-off process was very smooth and simple.

Cons: They oversold us on the coverage and we had to pay much more for the overall rental than we had anticipated, however the car we rented was in great condition.

Pros: Upon returning my vehicle, the agent tried to insinuate that I put several dents & scratches on the car. Thankfully, I had recorded a video to prove otherwise. This company tries to use scare tactics to get you to purchase insurance and when you don’t try to find areas in which to take your deposit.

Pros: Overall very good

Cons: Had to wait at airport for a long time for a shuttle bus

Pros: Good clean car

Cons: Tried hard to sell insurance

Pros: I would highly recommend Discover car rental

Cons: Nothing

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: Slow, inefficient, scaremongers, too far from airport and mostly, scammed me out of over 300 euros.

Cons: That i had to pay more when I shouldn't.

Pros: Good price

Cons: The car provided was in same class but much worse than what I had booked. The condition of the car was quite bad. A lot of dints and scratches and self-made fixes.

Pros: Scammers, they refused to acknowledge the online payment and made me repay everything plus insurance

Pros: Service was good but the car I got was old and had a clanky sound at the back hatch door. But overall base from previous rentals the company is good a fast to deal with.

Cons: Service as excellent

Cons: We and other passengers waited over an hour for the pick-up service, despite the contract stating a maximum waiting time of 15 minutes. At the station, we were asked to sign a contract saying there was no damage to the car, but it was actually full of damages, including a severely damaged windshield. Despite taking photos as advised by the station manager, we are now being charged €700 for the windshield damage. The scratches are still not documented, which raises concerns about possible fraud

Pros: After receiving a car without breaks, no one from the company ever replied to my emails. They have put our lifes at risk.

Cons: They have rent us a car with no break pads, the breaks were knackered. Absolutely lack of responsibility and respect. And don't even reply to emails. Definitely will not rent again from them.

Pros: Fast pick up and drop off. Hassle free.

Cons: Insurance explanation was unclear. I asked not to be sold anything on top and later realised that I have been and ended up paying double than what I wanted to.

Pros: Everything

Cons: a little disorganised upon collection (talking to agents)

Pros: Shuttle service was good

Pros: Väldigt bra. Allt fungerade. Trevlig personal.

Pros: Professional service

Cons: Quick and efficient

Pros: We didn’t even end up getting a car through them- the agent tacked on hundreds of dollars and eventually told us to leave

Cons: Everything. Waited for almost 2 hours at their reception to ultimately leave and rent elsewhere

Pros: Easy booking, quick pick up and drop off, nice staff, no hidden costs, no malicious intents...

Pros: Easy booking, quick pick up and drop off, nice staff, no hidden costs, no malicious intents...

Pros: car was good

Cons: pick up service

Pros: Very bad

Cons: Very bad

Cons: High pressure to buy more insurance, did not explain or clarify policies - spoke way to fast and felt rushed to sign and leave.

Pros: I like the rental desk and efficiency at pick up. Overprice Insurance and the insurance the discover cars offers is additional expensive insurance which doesn't cover anything according to them at the rental company. Glad I did not buy it as the proper insurance is already 3x the price of the car rental. This should be

Cons: Overprice Insurance and the insurance the discover cars offers is additional expensive insurance which doesn't cover anything according to them at the rental company. Glad I did not buy it as the proper insurance is already 3x the price of the car rental. This should be explained in detail on the options prior to arrival. It is the same at each rental company but knowing your proper choices up front and not buying insurance you do not need beforehand is a terrible impression to leave a customer

Pros: nothing; scammers and scum of the earth

Cons: they charged me for pre-existing damage, dishonest, and pushing expensive insurance.

Pros: Quick, cheap and easy

Pros: The car was clean

Cons: We were forced to buy an additional insurance because the seller told us we had no time to sort out the paper works and that the existing insurance we had with Discovercars was not valid! This is a scam and the company lied to us about it in order to get us to purchase additional insurance of x5 the cost of the one we had already purchased with discovercars!!

Pros: Nothing

Cons: They requested a card with my full name.

Cons: I didn’t like that they pushed us to take their expensive insurance. If we didn’t take it , they showed us a table with prices of specific damages. A scratch for 700 €? Hahaha, that’s a rip off.

Cons: I arrived at the car rental and was told we couldn’t use our credit card as it was not in the main drivers name. We were only told of this rule after booking with discover car. The car company refused to amend the booking to have the card holder as the main driver and instead said we would have to pay $145 to change it. This was an error on discovery car as this was not told to us before paying for the hire. We had to walk away from the car rental without a car which has ruined our holiday.

Pros: drop off was quick and easy, plus they dropped us off at the airport :)

Cons: the agent was very pushy about selling the full insurance

Pros: Car clean enough

Cons: The price I booked online was different for when I arrived to collect the car, they asked for a caution of 2500 euros on my CC that they will give me back once I give back the car. The option to avoid that, was to pay more than what I was supposed to. Also we wait nearly an hour to be served !

Pros: Drop off was quick

Cons: As stated before, deceptive tactics to pressure me to take their very expensive insurance.

Pros: Mechanically very good. Car body had many scratches on it that was not marked on Exterior Condition, this made it worrying. The many scratches should of been polished out to put customer at ease at pick up. It was low on engine oil, I asked staff there to fill it up, protect the engine for everyone.

Pros: None

Cons: The very rude little Brazilian woman who was dealing with me....

Pros: Good system for serving clients

Cons: The agent who set me up with my rental was unnecessarily threatening - I had bought discover cars insurance and so there was mainly warnings re damage. Like I am the first person ever not to take out KW’s insurance. Did you know if you don’t take KW’s insurance and your rental breaks down/needs towing you could wait 24 hours for service. No matter that I am a single woman on Portugal roads!

Pros: 2 excellent ladies on collection & lovely toe truck man, Luiz.

Cons: Appalling pick up experience with Hugo Silva

Pros: They scare you into taking insurance through them and mention that discover cars insurance is not good.200€ fee just for insurance is a scam

Pros: Il n’y avait pas de support pour téléphone ni de chargeur pour téléphone dans la voiture

Pros: Friendly staff, easy process

Cons: On top of all the extra nonsense they try to get you to buy, they tried to charge an extra €200 because I had a Visa card. Never had this problem before and I hire cars from Lisbon often

Cons: The Klass Wagen employee disqualified DiscoverCars' insurance service, wanting the car to be rented from them. In fact, it was a real "terrorism" that the employee Hugo Silva committed against us.

Pros: Nothing.

Cons: Everything!

Pros: Good car and value

Cons: Too aggressive in selling insurance.

Pros: They gave me a car with a nail in the tire 5 miles after I left. The tire started going flat.

Cons: Sales guy is very pushy trying to sell you all different types of different insurance. I got the car with full coverage and you telling me it’s not full covered.

Pros: Quick, courteous service at pick up and return. Service shuttle runs every 15 minutes and no need to call for pick up. Quickly replaced the broken car with another vehicle.

Cons: The first car we received had a mechanical failure within 48 hours. Luckily Klasswagen were available on the phone and replaced the vehicle relatively quickly

Pros: Nothing

Cons: Klass Wagen's business model is to find loop holes in contracts made through external agents (such as Discover Cars) and refuse payment of a refundable security deposit. Instead, they try to back you into a corner to pay a non-refundable liability cover of EUR 220. Despite showing multiple forms of identification and bank cards with my full name on, they would not accept either of my credit cards that only contained my first initial and surname. They would not have enforced this if booked direct

Pros: Nothing

Cons: Klass Wagen's business model is to find loop holes in contracts made through external agents (such as Discover Cars) and refuse payment of a refundable security deposit. Instead, they try to back you into a corner to pay a non-refundable liability cover of EUR 220. Despite showing multiple forms of identification and bank cards with my full name on, they would not accept either of my credit cards that only contained my first initial and surname. They would not have enforced this if booked direct

Cons: Don't like the hard selling on excess insurance including telling me my excess insurance I had wouldn't cover me (which was a lie). Also didn't like the fact that if there was anything wrong when you returned the car they kept the Eu2500 for 90 days before returning the difference.

Pros: None. 30 mins to get a pick up from airport. Long distance to off airport location. Driver drove very fast.

Cons: See above. And they wouldnt rent me a car. Worst car hire experience after renting 100 cars in 30 years.

Pros: multiple scratches and dents that someone already got charged arm and a hand for, but has never been fixed. Just another money grab by cheap rentals.

Pros: Price

Cons: Upcharge for my age, aggressive sell of insurance

Pros: depot was very clean, bright and organized ; staff was professional both at pick up and return ; and very helpful and thorough explanation about agreement, use of toll booths, etc.

Cons: a bit of a challenge getting back to the depot.

Pros: Klaus Wagen OK Discovery Car stinks

Cons: Pressure to purchase extra insurance

Pros: The agent at check on desk was so impolite.

Pros: fast and efficient. well explained. I am on vacation and I don't need issues.

Cons: windshield washer fluid container was empty.

Pros: Nothing and nothing

Cons: Nothing and nothing

Pros: Helt kasst tvingades att ta deras försäkring på 150 euro för att få ut bilen trots att jag sa att den var försäkrad hos er har dessutom betalt prel 150 euro för vägtullar som jag hoppas få någon avräkning på

Pros: Too much hassle. They showed the rental price cheap the jacked up the insurance. If you declined the most expensive option, they'll verbally and mentally scare you with all the accidents that can happen. At the end of the day, go with some reliable companies with a bit more expensive but save your stress 100 times more. I don't recommend this company at all. That's the style of all the third world countries rental companies do. I know because I came from there.

Cons: Very sweet talk at the begining

Pros: Very efficient and organised, new cars

Pros: The car was good, clean, and fit our needs. The staff was very friendly and helpful. Great customer service.

Cons: We had a minor issue with the car, but they helped us deal with it and reimbursed us for the cost. A minor inconvenience, not a big deal. Overall still happy with the rental.

Cons: The girl said we did not need to take pictures inside just outside and not they are claiming we made a very small hole that will cost us 1000 Canadian Not acceptable

Cons: Fucked up system for robbing customers

Pros: I didn't receive a car.

Cons: I didn't receive a car.

Pros: Very friendly and fast.

Cons: Nothing.

Pros: they didn't have the car I rented, they couldn't find the key

Cons: As I said I feel cheeted, I paid for an insurance I didn't need just because they wouldn't accept my visa card

Pros: Staff was friendly and helpful

Cons: They seemed understaffed. The few staff members there were great. They could use more staff, though.

Pros: easy

Cons: a bit time consuming

Pros: its good

Cons: little time in waiting

Pros: Great customer service on pickup. Explained everything. Jose Neto was super at dealing with the return. He made sure I was completely satisfied. Then drove the van to the airport to drop people off. I was staying at a hotel right next to the airport and he dropped me off there so I did not have to walk over from the airport. Excellent customer service. Very friendly

Pros: Very affordable rental rates and good selection of cars.

Cons: The deposit was way above average at €2800 and Klass Wagen tried very hard to upsell coverage that would have tripled the total cost of the rental.

Cons: They are very persistent for you to buy their company’s insurance. That is annoying and frustrating. I do not recommend this company at all!

Cons: They didn’t accepted my debit card and forced me to pay 84€ for insurance full coverage which I already had paid from Discovery Cars. They leave you at an impossible situation because you have no other option

Cons: Spending a lot of effort pushing customer to sign up for insurance premium instead of ensuring your baseline - good car condition to customers. Low trick.

Pros: nothing

Cons: overcharges, avoid this company

Pros: Easy pick up and drop off. Good car.

Cons: Car interior was still wet when I received it.

Cons: Location of car rental very far and not easy to find. Rear window screen did not work. The car was was not very well maintained with the feet rug protectors always getting in the way of the breaks of the car due to them fitting it poorly. Dangerous and horrible experience. Collection of the car was bullish and information just dumped on costumers.

Pros: Additional assurance was required for safety, so the price was higher than expected.

Pros: Just follow the rules

Pros: This is a very well organized operation. I highly recommend them.

Cons: They should accept American EXPRESS. The condition of the vehicle at pickup had alot of damage.

Cons: They claimed I could not use my credit card without a pin. Then they high-pressure us to get additional insurance which we expected but the fact that they were trying to use a pin on my credit card made it that much more nerve-racking. We also turned the car in early and did not get refunded the difference but we’re given a useless voucher for future reservations.

Pros: No.

Cons: I felt robbed by the company

Pros: Rapidité du contrôle au retour

Cons: Les ports USB ne sont pas les plus classiques : impossibles de charger mes appareils!

Pros: No problems on car returns

Cons: Impolite employee who thinks he knows better than anyone else; but we proved he was wrong and he had a tantrum.

Pros: serious , cheap, all good

Pros: Very good service in Lisbon. During my stay there I was rented car twice in different rentals, and Klass Wagen was the best.

Cons: Don't forget to check one moment about before booking with credit or debit card's rules. Can be some misunderstandings during check in.

Pros: LIARS who when I went to pick the car up magicked a choice between a 120€ obligatory fee or one of 2100€ Disgusting deceitful behaviour, worse than Ryanair x100 Literally daylight robbery Avoid at all costs and here’s three cheers for them going bankrupt within the year

Cons: Lying scum

Pros: First rental was quick. Second took a while but they were just busy.

Cons: Little bit of a wait but not because they weren't working hard just lot of renters.

Pros: I love the fact that we did not have to wait to pick up the car or drop off as there were plenty of agents

Cons: Being pressured into buying extra insurance when I had enough coverage already, and then being charged extra when I got home. We feel as though we were lied to, and pressurized for extra insurance, as we had just completed a very long flight from Canada, and were not really paying attention to what we were signing. We ended up paying an extra €250

Pros: Good and easy rental process. I like.

Cons: Little bit of a wait second time.

Cons: Purchased insurance on your site and was practically forced pay additional insurance at pick up.

Pros: Second car we were given was up to standards and was what we required.

Cons: First car they tried to give us had gouges in the side walls of 2/4 tires that could have been costly during out highway driving. No spare tire provided either, a patch kit was provided but if the side wall of the already compromised tire fails, a patch kit is not going to help.

Pros: Took a very long time to get our car because our rep was pushing a ton of Insurance, etc. We purchased coverage thru Discover cars and our Citibank card but they were practically like a time share presentation. Very pushy about the "what if's" for damage, scratches, etc. Our return rep was excellent--very nice young man. We do not like sales tactics for extra Insurance--very, very annoying.

Cons: Pushy for extra coverage. They take a $2700 damagecdeposit even if you purchase coverage thru Discover which is their broker--really overkill and a turn off. No one likes that!

Pros: Nothing.

Cons: They did not check out the car before giving it to me. Shortly afterward I got an overdue service notice and a nail in a tire had to be repaired at my expense.

Pros: Vehicle and staff

Cons: Distance from the airport

Pros: A couple very helpful representatives

Cons: Slow service & distance from airport. Lack of a prompt return call when stuck on side of the road with a mechanical problem

Pros: Return of car was so efficient and thorough.

Cons: A little pushy on the insurance sales including scare type tactics ..... yet overall ok.

Pros: At pickup, all was explained. At dropoff, easy transfert of keys with a well educated young man.

Pros: Ability to drop off car overnight was absolutely a big plus.

Pros: Everyone was friendly despite my complaints

Cons: - the issue with the credit card, though they claimed it was Discovery Car's policy. However, I had just rented a carvia Discovery Car in Canada and didn't have an issue at all. - Klass Wagen sems to be a bit too obsessed with potential damages to the car - showing pictures of small scratches stating the cost of repair etc All this seemingly to push the customer into buying the extra insurance. I didn't like this kind of attitude and again I have rarely experienced this elsewhere.

Pros: price.

Cons: the amount of time waiting for the shuttle both ways. The waiting time at reception.

Pros: Fast and professional

Cons: didn't show me how the car functions worked

Pros: transparency

Cons: waiting time to pick up

Pros: Quick, easy with no hassle.

Cons: A bit tricky getting a shuttle at the airport but we managed just fine.

Pros: The drop off was very efficient

Cons: The agent tried to scare us in to take additional insurance

Pros: All good

Cons: nothing

Pros: The employee we worked with was patient and courteous.

Cons: Did not accept credit cards in drivers name as advertised. Therefore had to buy insurance. Car received had front end damage. Air conditioner stopped working and we were asked to drive an hour out of our way to see IF we could get a replacement. Clutch was bad. Very uncomfortable car! Upon returning we were rushed out after we told them again of the issues with the car. The manager told the driver we were in a hurry to catch a flight and to take us right away. Truth was we were early and never t

Pros: Friendly and courteous staff

Pros: It was perfect

Cons: Nothing

Pros: The staff is really great! Kind and caring!

Pros: People were friendly with hidden agenda

Cons: Complete B.S. on the pricing

Pros: I rented volkswagen and got Fiat, even though I made full insurance the company said it did not cover everything because I rented in a low coast company I have to pay more. I paid 235 euros for insurance, or I should leave deposit of 2,000 euros. All of this was not mentioned in the process of booking the car. I got the car with 7/8 gasoline and brought it back full. It seems that nowadays car companies prefer this rather than full tank on both sides.

Cons: The company was far away from the airport.

Pros: This was exceptionally easy. They were also very helpful, didn’t waste a lot of time trying to sell me stuff. Got me into my car very quickly.

Cons: The only hard thing is getting to their facility at drop off. And finding a gas station nearby so I could return the car full.

Pros: Service was really good, didn't wait long either to collect or drop the car. The agent was very helpful.

Cons: The car was not in great condition, keep flashing that service need and would not respond on motorway

Pros: That car after 200 kms gave a red signal because there was not enough oil,,!! This was the start .. 45000kms ., should be still ok ,, but the tires were not in good shape almost to the limit,, the license plate on the back fell off., the gear stick stayed in my hand one time .,!! And it was strongly smelling cigarette inside !! Conclusion.,, very bad car for the 3 weeks we had this holiday

Cons: I just said it before… and I felt a bit pushed to take the maximum garantie ,,, just in case something wrong happened.,, and it did

Cons: The car was alright, but the Price given by the website upon booking is not the price you pay when you actually pick up the car. They present scare tactics to make sure you get the insurance at pick up location

Pros: Adorei o serviço

Cons: não tenho reclamação pelo serviço

Pros: Could not get to pick up plane was late it appears they were closed. We got in around 11:30pm as plane was delayed. Called them next day no answer. Gave up trying to get the rental.

Cons: Could not get to pick up plane was late it appears they were closed. We got in around 11:30pm as plane was delayed. Called them next day no answer. Gave up trying to get the rental.

Pros: Nothing

Cons: Waiting time is too long . Poor customer service .

Cons: Made us pay for additional insurance and was not told about it whatsoever prior to car pick up. Lied and felt scammed.

Pros: Os carros costumam vir com diversos riscos e amassados. A locadora poderia rever sua frota.

Pros: Customer service (including the shuttle to the airport) assistance and informs received from the driver and car hand over - calm, un-rushed

Cons: Absolutely nothing

Pros: Nice, clean car, though there was an engine service light on the dash when I picked it up.

Cons: Instead of picking up the vehicle, you are sat down with a salesperson who aggressively upsells you on an expensive liability package before you get your car. The agent asked if I'd ever been to my destination before. When I said no, he told me that I'd be driving on gravel roads, which I later found to be completely false. He also stated that it was impossible to adjust the return date for my vehicle. Overall, the misinformation, inflexibility,and aggressive sales tactics soured the experience.

Cons: Agents are pushy in terms of buying insurance and selling extra service. Find out that he wasn't telling the through about toll road to sell out transponder.

Pros: Car was very new and clean.

Cons: They wouldn't accept my visa debit card for the deposit. However, if I took out their full insurance for an extra €175, it was fine. It didn't matter that I already had the full insurance from Discover Cars. So I was forced to pay more and have double insurance or I wouldn't be able to take the car.

Pros: We were given a Citroen c3 with the rear driver side light pack very loose. Uncomfortable with it, we called and spoke with Mateus in tech dept who told us to bring it in. Tercio Veras tended to us when we arrived and was very efficient in getting us a replacement vehicle. Thank you Mateus and Tercio!

Cons: When we initially got our car, a Citroen c3, we noticed that rear driver side light assembly was loose from the car however the agent told us to take a video as proof that it was already in that state when we received it and sent us on our way. She did not offer us another vehicle or suggest we bring it back for repair. We then spoke with Mateus in tech dept. He told us to bring it back and we were given another car. We should not have been given that initial car in such disrepair.

Pros: Representatives.

Cons: Shuttle from airport to Klass Wagen took almost one hour. Car is inferior than the one that I rented.

Cons: The policy they have of having to purchase their insurance if your credit card shows up as a debit card in their system, which is ridiculous. You can cancel a credit charge just as easily as a debit. The car cost double because of that and I will never rent from them again. I will also make sure everyone I know is warned to not rent from them. I was also given an unwanted upgrade. I rented a small car for a reason and was very unhappy to receive the car that I did.

Cons: Additional money requested, we tried to deny the offer, but there was no other way to rent the car than just pay more.. :(

Pros: 나는 그들이 친절을 가장한 채로 외국 관광객들을 속이는 능수능란한 속임수에 놀랐다.

Cons: 나는 그들의 상식 밖의 행태에 분노한다. 모든 한국인들에게 그들을 이용하지 말 것을 공개적으로 알릴 것이다. 나는 대한민국의 언론인이다.

Pros: Its hard to say anything good about Klas wagon after they left a bad taste in my mouth. They answered emails and the Brazilian that helped us get to the airport was great.

Cons: I don't know who's at fault here, but I paid double from what I was told by discovery cars! They sit you down and purposely add charges etc because they know you need a car. I showed the agent my voucher and what I was supposed to pay and he said no that's wrong. I paid over $1200 ??? It was supposed to be 600? I will be sending a formal email today with receipts as I just got back into Canada last night!

Pros: Easy pick up and return

Pros: Nothing.

Cons: I’ll begin by saying that this was the worst experience I’ve had with a car rental company in 20 years. From start to finish Klass Wagen in Lisbon was awful. I wish I could write more, but my full review is on their website.

Pros: The car was well presented, clean and met all of our needs. The young man who met me at the drop off on Saturday, 5 August 2023 was very efficient and professional.

Cons: I am very unhappy and disappointed with how my family and I were treated by Klass Wagen. On Saturday, 22 August, 2023 we arrived at Lisbon Airport and picked up our baggage immediately. There was no delay. We made our way out to the shuttle bus pick up area and waited for the shuttle bus to arrive. Eventually I had to make a telephone call to ask the shuttle bus to pick us up. I was told 10 minutes but it was at least 45 minutes later that we were picked up. I require more space to finish.

Pros: Good prices. Car return process was smooth and the agent was great, asking us how everything was in a most sympathetic manner.

Cons: The rude and aggressive upsell of insurance at the start. Having to wait for our car "to be washed" at pick up (potentially because we didn't buy the insurance). The car was a little old, and the gears didn't work very well, but we understand the tradeoff with price, so this is a more minor matter.

Pros: The car was 200ft away once I was done with paperwork.

Cons: Took 40 minutes to have shuttle take me 2 miles from airport pickup to office drop off.

Pros: Good car. Didn't have to wait long during pick-up.

Cons: Learning about the insurance issues in Portugal (I couldn't use my credit card insurance to cover the car) was disappointing.

Pros: Stay away .

Cons: Location is terrible. Hard to find when returning the car and very far. Really bad

Pros: This was a terrible experience. I have now seen many reviews on TripAdvisor telling of similar experiences. Klass Wayon Tried insistently to upsell me - to pay their cover insurance. The agent said they didn’t have a good relationship with Discovercars when I asked why she wasn’t satisfied with the package I booked with Discovercars. She made me feel insecure with Discovercars as a trustworthy company. And when I dropped the car back they ‘found’ a scratch and held my deposit.

Cons: If Discovercars could help me rectify was seems like Klass Wayon’s business protocol. Or advise me where I can put a review that would effectively tell the public how this company operates.

Pros: The price.

Cons: The car didn’t correspond. I rented a VW T Roc cartegory and I’ve got a Kia Stonic. It’s not the same kind of car … The agent try to make us buying the insurance even by lying on the fact we need a police report to get refund by DiscoverCars insurance. Also not all the damages were written down on the initial report. So at the checkout we needed to show the pictures we took (fortunately) to proof it’s not us that have done some bodywork marks.

Pros: Not much

Cons: Excessive deposit several thousands of dollars if you don’t buy their high pressure extra insurance package.

Pros: Klass wagen is a scam. They dont know hoe to treat cl8ent and charge huge and unproportional amounts for minor scratches and other minor damages. Basically, their rental is cheap and they charge for literally everything that happens in a car

Cons: Staff not prepared, rude and dont know how to explain things

Cons: They did not have a car for me once I arrived.

Pros: Clean car.

Cons: Dishonesty- tried to claim euro in damages for 2 scratches that were there before. They make you wait on purpose for long time so you get tired and by full coverage at inflated price.

Pros: All staff were extremely helpful and friendly. Rental rates seemed pretty reasonable compared to Hertz and other brands. Great variety of cars.

Cons: Shuttle service to Klass Wagen from the airport was a little unorganized and chaotic but it was easy to get to the airport from a Klass Wagen

Pros: Explaining insurance options.

Cons: Car was due maintenance.Check engine light came on 1 hour out of Lisbon!Then red Wrench came on at Sagres.Not full o fuel had to put $42.34 Euro fuel 1/3 hours out of Lisbon.Had to have host from where I was staying to call Klass Waggen to see if Ok to drive car? Two check engine prompts lit up Sagres Portugal.

Pros: At first they gave a car that had a problem. Then, they changed it to different car below the same category. It took too much time and headache

Pros: everything

Cons: nothing

Cons: The 2 hour wait in their office along with 70 pther people waiting to be processed & then subjected to a hard sell of insurance & other extras

Cons: Long waiting time at pick up and hidden cost

Pros: Service was friendly, efficient, and effective.

Cons: I have no negative feedback. This company is excellent.

Pros: The reservation told me the exact car I’d be getting, not a “or equivalent” as many places do.

Cons: They scrutinized the vehicle so the check out process took forever as we had to examine and identify every single mark, no matter how small. This was stressful as it made me concerned I’d be unfairly charged when returning in case we didn’t see a preexisting mark.

Cons: Felt forced to take the extra insurance

Pros: Agent was quick to go over everything and answer all our questions. The SUV we received was new and spotless. It was exactly what we reserved.

Cons: Nothing. Everything was great.

Pros: The car was fine - no issues.

Cons: We were coerced into taking additional insurance even though we had already paid full coverage insurance to Discover cars.

Pros: Drop off

Cons: Bait and switch your female employee really did not know her stuff but knew how to overcharge very unhappy about the bait and switch at the counter. Not very nice,

Pros: proactively suggesting best quality/price solution for my needs. Debora Santiago was an excellent customer care representative.

Pros: agent was nice

Cons: on your site I reserved a specific car of a specific quality of make and what was said to be manual transmission. I was given an inferior model that was automatic that didn't preform well on the streets of Lisbon. felt like I got the bait and switch. and I paid a premium for Lisbon rentals. 4x as much. feel overall as though I was ripped off.

Pros: Check in was simple and quick.

Cons: The upsell attempt and the wait for the vehicle.

Cons: They force me buy full inshurane althow In the website i pay for full inshurane Becouse the rent car is 5k from the airport And they bring you with shuttel to the office its difficult find other rent car you are hosstage in their hand The bottom line its cost exactly as you Rent from company in the airport

Pros: Quick to the point

Pros: Very friendly

Cons: Overselling of insurance

Pros: the car

Cons: i had to pay the insurance twice

Pros: fast

Cons: Having to check on the tiniest of many scratches on the car and the high possibility and subsequent charge should I have missed one. Unnecessary, depressing

Pros: Extra Costs were 3 times the “Total price”

Cons: Extra costs

Pros: Nothing

Cons: - Agents representative behavior , very aggressive when I not accepted the full cover assurance

Pros: The representatives were kind, respectful and polite. The same goes for the shuttle drivers.

Cons: They don’t accept debit card so they forced us to pay for the full coverage. Other car rental companies allow it by charging a big deposit that they refund at the end of the rental if no issue with the car. The rental was supposed to be cheap, for this price we would have gone to a big Hertz or Europcar and got the car from the airport and not take 10 min to go far from the airport to get it.

Pros: Return was efficient, car was in good condition mechanically.

Cons: Picking up the car was time consuming.

Pros: Really enjoyed the efficiency and straight forward service at Klasswagon.

Pros: Super high pressure sales job on the extra insurance. Confusing information between the car company and the info from discover Cars (I purchased extra coverage from discover Cars, then was told by the car comment that it wouldn't cover dings and scratches, he showed me photos, and a single scratch was 500 euros per scratch. ) I feel I was scammed.

Cons: The confusing and high pressure sales. Waiting for almost an hour to see a representative. The extra stress added.

Pros: Good price and a good car.

Cons: No windshield washer fluid; check-in took too long.

Cons: There was no transparent information about the role of discoverCars in the whole process of renting car. Also no explanation why final cost is do different from what I received from Webside of DiscoveryCars.

Pros: Clean facilities.

Cons: - Spending well over 1 hour to pickup the car. - The shuttle driver dropped us off at arrivals after returning the car. - I asked if we could take the Volkswagen T-cross (the vehicle we reserved) and the attended simple said no instead of checking on availability. - The additional $25 EUR penalty on toll fees.

Pros: Very efficient and friendly service. Agent was extremely helpful with downloading google maps and giving advice on navigation!

Pros: Nothing

Cons: 1) Rental office is over 15mins by shuttle from LIS Airport 2) There were only 2 x staff (and no Manager) to check-in a long line of renters. We waited for 30 mins, and was told it will take at least 2 more hours to get our car. 3) A rude employee named Khan told us that we can go back home if we didn't like the wait. 4) We went back to the airport and rented from Europcar 5) I was charged advance of USD 9.54 that I want refunded back to my credit card. 6) My Confirmation # is LIS-125734357575

Cons: When returning, I missed my flight because they wouldn’t take me to the airport until the van was full. It took 1 hour from arriving To return and when I got to the airport. They didn’t care and were very rude. They had 3 people working but only one person would check cars in. They told me the insurance I purchased through discovercars.com was no good and made me purchase additional insurance directly with them.

Pros: All the service was top drawer from start to finish

Pros: proactive, helpful, problem solving if needed, prices

Cons: Klass Wagen's place, they said that it covers nothing and I need to pay 440 euros instead of 192 euros to get full coverage insurance. I didn't want to take risk and paid that. In total I paid 505 euros instead of 257. One of you is lying to people.

Pros: The representative was friendly and explained well everything. But still we paid a lot more that we expected.

Cons: We had the worst customer service ever. We had an accident with a motorcycle. Police, ambulance, all the works, so it was very traumatic. I needed them to send a tow truck so we could have the car repaired, the bumper needed to be fixed. The line was very bad, and even if we had the police explained to them where we were, he wanted me to download WhatsApp.. which I could not do! The car was finally towed by a friend of the policeman and he kindly fixed it, without the help of Klass Wagen.

Pros: Clean car, size we wanted.

Cons: excessive deposit hold on CC. Given heavily marked up vehicle

Pros: Overall, I would recommend Klass Wagen as a value rental. However, if you have a problem on the road with your car, you may have difficulty like I did. I spent several hours playing telephone tag and never did get any help. They need to update their contract maintenance association. It was useless for me.

Cons: I would like to give compliments to Marcos, who was a customer service rep for Klass Wagen. He did his best to help me and I appreciated it.

Pros: NOTHING!

Cons: They manipulated me into buying extra insurance ... saying that the Insurance I had purchased with Discover Cars was not adequate.

Pros: The agent was very nice and the car was bigger than the one we expected to get. It was also easier to drive in and out of the Klass Wagen location than to try and drive in and out of the airport parking lots (as is the case with some of the other car rental companies at Lisbon).

Cons: It did take a little longer to pick up the car, even though we were about 15 minutes later than our pick up time. We waited for about 20 minutes to talk to an agent once we were at the company office and then about another 20 minutes because the car was still being washed. It ended up working out because our check in time was later in the day but might not be so great if we were in a rush.

Pros: Nothing special to be honest.

Cons: was completely different (more expensive) than th eone presented on Discovery cars site. Youshould be alligned.

Cons: Had to insist that we have a car with a full tank of gas. Had a little wait but got what we requested and turned out to be a better car than the one initially proposed.

Pros: It was amazing value for money! The staff were helpful and kind and the car was amazing!

Cons: It was a little bit slow when picking up the car but that’s to be expected.

Pros: Nice and new car.

Cons: Bad agents and greed company.

Cons: Hard sell re extra insurance. The car had a tyre issue. Had only 60 km of fuel in the tank.

Pros: Courteous friendly employees.

Cons: Unclear address online sent us many kilometers out of our way on day of return. A clear address reference online would help.

Pros: They run the business in a very professional way.

Pros: everything. Proactive. I Asked for a good car due to long monthly rental that will be extended if possible, and they were able to find one for me notwithstanding the busy time and fully booked. Rica was an amazing Customer Service Representative.

Cons: nothing

Pros: Drop off was quick, shuttle was available right away.

Cons: Very slow pick up, pressure to take extra insurance, car was an eyesore and dirty, ran out of AdBlue within a day, no prior explanation about this.

Pros: Perfect service from Miss Madelina

Cons: The adress on the invoice mention the adress where the car has to be delivered

Pros: They were very friendly and efficient. They were easy for pickup and drop-off at the airport.

Pros: The car was good. The drop off was very easy

Cons: The deceptive behaviour. I was told point blank that my Australian credit card travel insurance would not cover any potential damage to the car meaning I really should get the company's outrageously overpriced insurance. It meant my car rental was five times the quoted price on your website! I later learnt from my bank that their insurance would have covered any damage claim. Highly unethical behaviour.

Cons: They forced me to make a new deal with them on much higher price!

Pros: Very kind and accommodating representatives, good price, car in good condition, voucher for over-filled petrol tank - appreciated.

Cons: Low safety tires. Pushing other paid services. Not being able to use my Portuguese debit card (which meant paying with a different currency and paying much for conversion).

Pros: Friendly & helpful staff - who speak excellent English

Cons: No faults for me in their service. I have used them 4 times now & always found the service to be very good.

Pros: Friendly not too pushy

Pros: Friendly, quick, efficient.

Cons: Insurance process.

Pros: Staff was courteous and friendly and explained things well.

Cons: Picking up the car involved a high pressure sales session to purchase their complete insurance package for $500. The threat was that if there was even one scratch on the car we would have to pay $640. Also our credit card car insurance would not cover the damage because in Portugal no police reports would be made. Also, when we returned, the car we requested help in paying a parking ticket and the staff refused to help with that in any manner whatsoever.

Pros: very nice people

Cons: Difficult to find when returning the car

Pros: It is cheaper them other companies.

Cons: The both cars they offered me had cigar smell. The first one had a stronger smell, so they offered a second one, not so different.

Pros: The agents were nice and kind.

Cons: The system differs from the time I booked in the internet

Pros: People who served us

Cons: Everything was ok

Pros: Please contact if you want to know

Pros: Everyone polite and efficient. Nice car.

Cons: The pressure to buy their expensive insurance.

Cons: Very upsetting about pushing the insurance and basically lying to us!! Also was warned about how the car should be returned without a messy interior. In all my years this is the first time I when to a car wash and cleaned the car before returning it. Staff did not go over type of fuel or the fact that it needs DEF fluid. Lucky I knew but many westerners wouldn’t have

Pros: Neto (I think this is the name of the guy who took the car back) was super kind. He is an asset to the company.

Pros: Very efficient service. Good costumer service, quick to answer. The car was very clean.

Cons: Long time waiting to be collected at the airport and to check in

Pros: Good and efficient

Pros: Knowledgeable and efficient.

Pros: Generally fast and all service

Cons: Nit knowing what the shuttle bus looked like or how often it ran from the airport

Pros: Canceled the car still waiting for refund

Pros: helpful, proactive, professional

Pros: I was extremely well greeted both at arrival and return of the vehicle. Sakib Khan was very nice and professional.

Cons: The Tire was low pressure and light had come on but they still gave me the car I had to bring it back to get it filled up

Pros: Return was very smooth and agent was very friendly and helpful.

Cons: Pick up inspection left me feeling uncertain as to how picky they would be during the return process.

Pros: The young man who helped us was awesome! He was very personable, very kind, and very clear about what was involved and how much it would cost.

Cons: The only complaint is that the car had a service light on saying it needed oil, when we checked it was very low and that was stressful.

Pros: Car was solid.

Cons: Very slow car pickup. Car smelled like ultra-potent cleaning chemicals for the duration of the trip which made both of us feel sick. Damage deposit could not be returned due to poor record keeping.

Pros: Car and Service.

Cons: I think the option to use Via Verde toll service should be automatically included in the rental. To speed up the process of typing on iPads should have wireless keyboards. Also a pre check into the website where you can start the process of rental contract. In my car didn’t have any windshield water.

Pros: Good car

Cons: Scamming company

Pros: helpful, fast, proactive, good cars, good price and good assistance, got a slight upgrade

Cons: nothing