Ponta Delgada Airport (PDL), Ponta Delgada, Portugal - Azores Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Luso Rent at Ponta Delgada Airport

Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Czech Republic
Fiat Panda
9/24/19

Pros: - quick process of picking up and dropping off the car - no extra charges - the car rental agent was very pleasant and he explained everything we needed

Cons: - everything was OK
United Kingdom
Smart for 2
8/6/19

Pros: Very friendly and accommodating staff.

Cons: They were unaware of what insurance packages I purchased at the time of booking through Discover Car Hire
Canada
Renault Captur
12/4/18

Pros: Miguel was absolutely awesome He was professional, prompt and super accommodating. He went over and beyond to meet my needs. Thank you Miguel definitely will be using them again.

Cons: Nothing overall they were superb!
Canada
Opel Corsa
11/10/18

Pros: Our flight was late which affected slightly our car pickup but very efficient staff at both pickup and drop off.
United Kingdom
Peugeot 107
10/20/18

Pros: Friendly

Cons: Car body work damaged previously by other car renters
United States of America (USA)
Opel Corsa
10/15/18

Pros: Pick up from our hotel for the original pick up.

Cons: The car was in bad condition, which marred our vacation experience. The brakes and engine were not in good condition. When we contacted the car rental agency to let them know that the check engine light was illuminated on the first day of the rental, we were told to ignore it. In addition, one of the car doors did not lock. Overall, car was in very bad condition, which made us nervous for the duration of our vacation.
Portugal
Skoda Fabia Combi
10/9/18

Pros: Profissionalismo, simpatia e honestidade
Canada
Smart for 2
9/18/18

Pros: They were very accommodating to our needs.

Cons: It would of been an easier experience to have the car picked up and dropped off with a full tank of gas rather then 1/4 tank as it is hard to judge the amount to fill up before dropping it off.
United States of America (USA)
Opel Corsa
9/4/18

Pros: They drop off experience was good.

Cons: The pick-up experience was the worst
United States of America (USA)
Smart for 2
8/22/18

Pros: Very friendly and helpful agent.

Cons: The extra charge for being outside of the pick-up/drop off times was a little excessive.
United States of America (USA)
Opel Corsa
7/23/18

Pros: It was affordable.

Cons: Car was in bad shape and was not a full automatic - when it switched gears it did so in a very jerky/un-smooth fashion. The representatives do not communicate with each other and one of the two reps I dealt with was very rude.
United States of America (USA)
Fiat Panda
7/8/18

Pros: The staff was very friendly and helpful. They explained everything as we went through it, and made the process quick and painless.
United States of America (USA)
Fiat Punto
6/26/18

Pros: Service was great!! Was met at the airport by receiving agent who was very helpful and oh so handsome and did we say very helpful. Got a clean nice brand new sporty car.

Cons: What's not to LOVE?
Ukraine
Peugeot 107
6/25/18

Pros: Our agent Miguel was very prompt and professional. The car was in excellent condition. Everything was great!!

Cons: Nothing
Canada
Renault Captur
6/6/18

Pros: Client representative was friendly and efficient..

Cons: Very satisfied.
Canada
Smart for 2
5/29/18

Pros: It was quick and simple! The representative was very personable!

Cons: Nothing that I can think of.
United States of America (USA)
Opel Corsa
3/25/18

Pros: The representative was waiting for us right where we came out, was very helpful and kind and made the whole process very clear and easy.

Cons: Nothing
Canada
Smart for 2
2/26/18

Pros: It was an overall great experience. Staff was on time both times and the car was great. They did not have a GPS to provide us but they informed us about this great app that cost us nothing and could work off wifi which was really great!
Canada
Smart for 2
1/2/18

Pros: They were waiting for us when we landed and waiting for us when we departed. They were very kind and helpful. Car was spotless and seemed like it was only a couple years old.

Cons: Honestly everything was perfect. No complaints! Thank you!
United States of America (USA)
Smart for 2
12/15/17

Pros: The service was great. Picking up and dropping off was very easy.

Cons: It was a bit more expensive, I found, than a lot of other rentals in the area. I would probably recommend to friends to find something cheaper.
United States of America (USA)
Smart for 2
12/1/17

Pros: The man who met was so thorough and patient. He made sure he explained every detail and answered every question we had.

Cons: Having to find someone at the airport can lead to all sorts of problems. The man who met us at the airport was 45 minutes late so is a good thing our flight was delayed so we didn't wait long. I wish there was a designated counter instead for cases like this.
United States of America (USA)
Opel Corsa
11/30/17

Cons: Our confirmed pick-up time was 12 and no one arrived until nearly 12:30 - however, once I said something they apologized and were extremely helpful in speeding the paperwork process along.
United States of America (USA)
Smart for 2
10/28/17

Pros: The Luso representatives spoke to us in English and were nice and they tried to limit the amount of time spent dealing with pickup and drop off.

Cons: I didn't know that Luso didn't have a desk to approach in the airport, It would have been helpful to know where to look for the representative and his red clipboard.
United States of America (USA)
Fiat Panda
10/25/17

Pros: They were friendly and easy to work with.

Cons: We didn't get the car we asked for. I would have appreciated a choice of alternatives, but we had to take what they gave us, which was an decent SEAT, but not as nice as the Fiat we asked for.
United States of America (USA)
Fiat Panda
10/20/17

Pros: Fast Efficient
Canada
Smart for 2
10/17/17

Pros: Efficiency, professional
United States of America (USA)
Fiat Panda
10/14/17

Pros: on time agents

Cons: extra charge for dropping off the car early
Denmark
Fiat Punto
10/5/17

Pros: Very kind, pleasent and competent personality
United States of America (USA)
VW Golf
9/17/17

Pros: They were very easy to work with, very responsively our calls, and very flexible and accommodating to us when our flight was canceled. Great customer service and friendly representatives. Would highly recommend.
United Kingdom
Peugeot 107
8/8/17

Pros: Very easy to drop off car, communication via email was quick, car was nice and clean

Cons: The extra hidden fees; confusion about how to obtain car at airport and no clear instructions
Netherlands
Renault Captur
8/4/17

Pros: Very easy pick-up, representive holding up a sign at arrival , while a large queue existed at the other rental companies.

Cons: Nothing
United States of America (USA)
Renault Captur
7/13/17

Pros: Wonderful service! Thank you!
Hungary
Peugeot 107
7/11/17

Pros: It take about 5-10min to fill the papers, then you can collect the car. It was very fast returning the car too.
United States of America (USA)
Peugeot 107
6/8/17

Pros: Very efficient and the vehicle was in great condition.
Canada
Fiat Panda
5/19/17

Pros: The agent was extremely punctual and friendly
United States of America (USA)
Peugeot 107
4/4/17

Pros: See above

Cons: See above
Switzerland
Nissan Micra
11/18/16

Cons: No car documents and I have problems with traffic police.
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Ponta Delgada Airport (PDL), Ponta Delgada, Portugal - Azores Islands

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Driver's country of residence is United States of America (USA) and age is 30-65

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Tue:
09:00-18:29
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Tue:
08:00-20:00
Wed:
08:00-20:00
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ABBYCAR
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Avis
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Average 7.7 / 91 reviews
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Tue:
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Wed:
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Thu:
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Prime Azores
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Average 7.7 / 3 reviews
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Tue:
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Wed:
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Thu:
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Hertz
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Average 7.6 / 5 reviews
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Working hours
Mon:
06:00-23:59
Tue:
06:00-23:59
Wed:
06:00-23:59
Thu:
06:00-23:59
Fri:
06:00-23:59
Sat:
06:00-23:59
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Azores Easy Rent
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Average 7.6
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Aeroporto Joao Paulo Ii, 9500-749 Ponta Delgada
CN¥140 - CN¥594
Working hours
Mon:
08:00-20:00
Tue:
08:00-20:00
Wed:
08:00-20:00
Thu:
08:00-20:00
Fri:
08:00-20:00
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Ace Rent a car
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Average 7.4 / 52 reviews
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Working hours
Mon:
07:00-21:00
Tue:
07:00-21:00
Wed:
07:00-21:00
Thu:
07:00-21:00
Fri:
07:00-21:00
Sat:
07:00-21:00
Sun:
07:00-21:00
  1. Car Rental
  2. Azores Islands
  3. Ponta Delgada
  4. Ponta Delgada Airport
  5. Luso Rent
 
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