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Mack at Zagreb Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The agent when he finally arrived, he was efficient. Spoke flowen English, and easy to communicate.
Cons: We got car with 130,000km. Left breaks was broken and made nosies all the 2 weeks of rental.the removing chair to reach to back of the car, was broken, so we needed to climb from baggage to the 6 chair. The car inside, all plastics, was not clean.The car rent cost so much money in middle August, about 200€ per day. It was not worth it. No upgrade to the car - actually big downgrade when you get old miles and broken car.
Pros: The staff are very efficient
Cons: The car
Pros: Easy to find. Fast dine.
Pros: Ver friendly and accommodating agent.
Cons: Car needed a good interior detailing
Cons: Ridiculous prices for fees, unrealistic repair costs, rudeness and not being polite.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 90 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Bosnia and Herzegovina, North Macedonia, Montenegro, Serbia, Switzerland, European Union.
Crossing country borders is forbidden to the following countries: Albania, Bulgaria, Greece, Kosovo, Romania, Russia, Turkey, Iraq, Former USSR countries.
Additional charges will be applied in case the car is crossing state or region borders.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11 until 30.06) Winter package, Winter package are included in price.
It is allowed to add up to 2 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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