Micauto at Ponta Delgada Airport

Pros: Courteous and efficient. No nitpicking over minor wear and tear that would’ve been problematic with some others.

Cons: Only given an e-mail version of the contract. Would've liked a paper one. Also, did not respect the « full to full » gas requirement.

Pros: Fast and and helpful

Cons: Nothing bad to say

Pros: Cordial agents.

Cons: N/A

Pros: Service was amazing

Pros: I have had poor and old cars with many scratches and old unsafe wheels. I do not know why...

Cons: I always had to take lots of photos of the cars to avoid disputes upon delivery or I paid for insurance

Pros: Hassle free

Cons: Not at the airport. Shuttle pick up

Cons: Needed new windshield wipers

Pros: friendly, no pressure to purchase additional insurance (which I already had), efficient

Pros: Very friendly, efficient and happy to make changes to the booking to help us.

Cons: One minor mark on the car that wasn’t detailed on pick-up but that was said by the rep to have been noted.

Pros: The agents were fabulous!

Cons: The car had an older radio system that you could not connect an iPhone to. This made navigation and playing music a bit more challenging.

Pros: Very easy to navigate

Cons: Lack of automatics

Cons: shuttle service took a long time. There was also no order to the people they picked up. they should give people numbers over the phone for their place in queue to be picked up and pick up in order. we waited 3 shuttles beefore we were picked up

Cons: Zatiaľ nevrátený deposit.

Pros: Relatively east pick up and drop off services.

Cons: Need an easier way to connect with clients who don't have a phone number. I found WhatsApp was very useful in other areas of our trip. Maybe provide travellers that option to contact upon arrival instead of just a phone number.

Cons: We had to find different number to call for shuttle bus to micauto, but overall the rest wass smooth.

Pros: Shuttle driver friendly and helpful.

Pros: This is a really nice company. They are fast and super helpful. No complaints. I would use them and highly recommend them.

Pros: Récupération rapide à l’aéroport. Pas de frais caché.

Cons: Ne pas avoir obtenu le courriel contenant les photos des parties endommagées du véhicule tel qu’entendu verbalement. Mais il n’y a pas de problème au retour de l’auto.

Pros: The brakes were going and the steering box was sloppy and starting to go

Pros: Cars should have display screens standard for plugging in phones - it is unsafe for travellers when standard features on cars of a certain age are not provided

Pros: Easy to work with

Cons: I found it difficult to deliver the car to there office rather than the airport

Pros: Friendly staff. Everything went smoothly.

Cons: The initial hold on my credit card. Although it came off as soon as the car was returned.

Pros: Staff was very responsive and friendly

Cons: Wasn't clear that it was an offsite rental and how to contact them at the terminal

Cons: Inconvenience/disinformation about picking up the vehicle. Not the agent’s fault, however the vehicle way under powered for the island (Citroen c3 or like vehicle - automatic)

Pros: It was fine.

Cons: It was fine.

Pros: Clean car, good running condition, great ground clearance for some of the islands interesting parking situations, fun. Their shuttle service was fast.

Cons: There was no desk at the airport, not an easy way of contacting the company to get a shuttle and pick up. Without a working cellphone, I had to borrow a phone from a kiosk. I learned later that there was Whatsapp available, but no indication of that was on the website or contract information. I wouldn't say that they're at the airport, but available, still a better means of contacting them would be recommended. Other companies were represented at the airport in some way, except Micauto.

Pros: Amazing experience, with staff very available

Cons: Zero, everything was perfect :)

Pros: Car was great People friendly but we had to wait awhile for pickup at airport

Pros: The entire experience was excellent

Cons: Nothing

Pros: Super friendly + helpful staff,

Cons: Didn't realize car pickup wasn't at the airport!

Pros: friendly and efficient

Pros: Friendly, they gave about car information and how to call them in case of emergency.

Cons: Good

Pros: Overall excellent service from Micauto. The car provided seemed a little old, but worked well and we had no issues

Cons: Only downside is that the car rental service is not at the airport and requires a phone call for shuttle pick up. Initially we had a hard time getting a hold of them, but once we did, they picked us up quickly and got us set up in our car.

Pros: Efficient Friendly

Cons: Friendly faces Great service

Pros: The car was very damage. Left mirror broken,many dents, without right inner handle, reverse left light broken and so on.

Pros: Fast, very good , I recommend

Pros: Very recent car, well equipped. Efficient, fast service and very friendly staff

Pros: It was fast

Cons: I wish it was at the airport but it wasn’t really a problem.

Pros: Everyone was friendly, helpful and patient.

Pros: Location is close to the airport. Shuttle was quick and customized, once called the # provided we were picked up quickly.

Cons: The car was noisy and had some difficulty on steep roads.

Pros: Accommodating staff

Pros: Ottimo servizio. L'auto aveva qualche piccolo difetto ma assolutamente compatibile con il prezzo pagato.

Cons: Il personale di Micauto è stato preciso e cortese.

Pros: The agents were friendly

Cons: I didn't realize that the agency was off-site and it was confusing to figure out how to get picked up by the shuttle, especially after an 18 hour flight. Also, almost all the vehicles are stick shift, which I hadn't driven for many years and I was not aware that there is a lock for the reverse gear. It would have been nice to have had a brief overview

Pros: Everything was perfect. Thank you!

Cons: Nothing

Pros: Car was in great condition and the check in and drop off process was quick and easy.

Cons: There was not a representative at the airport when we arrived as stated in the confirmation and the given phone numbers did not work. It took a while to find a working phone number to contact someone to arrange pickup.

Pros: Very easy, convenient, and affordable! Would highly recommend

Pros: Friendly and quick service, electronic contracts saves paper

Cons: Service good. Check the brakes on the car as they are wearing down

Pros: professional, friendly staff easy check in/out

Pros: Nice and clean car. Good service, clear information

Cons: Can't think of anything.

Pros: Staff were helpful and explained things well. Drop-off process was very quick

Cons: Quite a wait to pick up the car but I don't this can be helped with the number of staff available.

Pros: Every thing was good, hassle free dealing with the guys at the pick up/return

Cons: No dislikes

Pros: The employees were very friendly, explained everything very clearly and provided excellent support after picking up the vehicle. I am very impressed and would gladly rent from Micauto again.

Cons: I wish I rented my car from them longer because I had such a great experience.

Pros: I would like a refund on my weeks rental that we weren't able to use.

Cons: The agent at drop-off promised to send me documents to support my insurance claim and did not send them. I am still waiting after 4 days.They also failed to point out there was no spare tire in the car and what that means if I were to have a flat tire (which happened) . They did not answer any of the Micauto phone numbers I called for help and I was left stranded on the side of the road.

Pros: friendly staff, easy pick up and drop off, car was in good shape (other than previous aesthetic damages)

Cons: nothing to complain about

Pros: Friendly and efficient

Cons: Mostly that the car was dirty. Also, the office was quite a way from the airport, although they provide a shuttle service.

Pros: Pick-up and drop-of was fast and correct. Allmost new car was fine. Accurate deskhandling. So I am satisfide.

Cons: Non

Pros: Car was the perfect size for us, and rather easy to drive around considering the narrow winding streets you have

Cons: Engine not powerful enough to climb your steep hills (like climbing up to Sra. da Paz from Vila Franco de Campo.)

Pros: Everything went smoothly.

Cons: There was nothing I didnt like.

Pros: Clean. Roomy car. Everything worked appropriately.

Cons: The female receptionist told us to wait under the six flags at Ponta Delgada. Which isn’t a big deal. But she said the pick up driver would be 5 minutes. He was 15-20. And we stood in the pouring rain during that time. Apart from that it was great service.

Pros: No pitching you expensive insurance options.

Pros: Efficient and clear on all the elements of the rental

Pros: Super friendly agents, speedy pickup.

Cons: Location was closed for 4:30am drop off. Couldn’t contact anyone at

Pros: Very efficient

Pros: ability to pay deposit with debit card. Fast takeover and delivery. New looking car.

Cons: got a car without the rear wiper

Pros: Late night delivery

Pros: It was a quick process and people were helpful.

Cons: Our car had a plastic piece that made driving difficult and many people kept coming up to us with concern.

Pros: The car was clean and met our needs traveling with 6 people.

Cons: The process upon arrival was a little tricky meeting the representative and making a call upon arrival but its not bad. Could improve by specifying meeting point ahead of time, and perhaps texting would work better than a call?

Pros: located close to airport , car was clean and new condition. affordable. Easy pickup and drop off

Cons: The method of pickup was to look for representative with sign in airport arrivals, looked for 10 minutes before placing a call to rental center and shuttle was sent to pick us up

Pros: Friendly, efficient, no pressure to buy unneeded insurance or other extras. Car was nearly new, peppy and comfortable.

Cons: No representative in airport, but did respond to phone call, picked us up 5 minutes later and brought us to their off-airport location.

Pros: Good car Good price Good service

Cons: -

Pros: What we were told it would cost is what we paid at the desk; the agent was very thorough when going over the car's condition. Would be helpful if we were told that "gasoleo" is the same as diesel.

Cons: The rep. was not waiting at the airport as we had been told; we had no way of contacting them as we did not have a phone that could call Portuguese numbers; had to find a stranger who was willing to help us (even the people at the information desk at the airport would not help us). Then we found out we had to wait by the flags outside. Would be better if we were told this when we first booked the car as it would have saved us a lot of hassle and stress upon our immediate arrival.

Pros: Friendly service, easy to understand.

Cons: Great service.

Pros: Easy to communicate

Cons: Everything was perfect except one thing, we thought we were picking the car up at the airport, since that was the location we selected, so we were searching for a Micauto desk at the arrivals. There was none, a van came to pick us up and dropped at the desk like 2 or 3 minutes away. The issue was we didn't know where to go or what to do and had to call them and ask, but overall it's only a minor detail. Like I said, everything was really great.

Pros: Everything was handled smoothly with very little wait time. The car I was to rent wasn't at the lot but they substituted with a nicer one. No issues at all.

Cons: I was worried about picking up the car offsite but it was fine. The shuttle was prompt in picking us up from the airport to get car. When returning the car they also dropped us off at the airport as soon as we were finished returning the car. Very impressed.

Pros: Very friendly and efficient. Drop of in the early morning before our flights was fast and easy

Cons: There is no rental desk at the airport. Our international phone was not working and therefore was difficult to get in contact with MicAuto but not their fault

Pros: Staff very friendly and efficient.

Cons: Info about meeting us at the airport, delayed us by 45-60 minutes.

Cons: Never showed up. Had three locals including a rep from the airport try to call the numbers listed. No answer. The next day there was no apology, no acknowledgement that this was unfortunate. Just an email saying they tried to call us the next morning because when did we want to pick up the car. We were four towns away and had already paid 40 euros to take cab to our Airbnb. It would have been 40 euros back and micauto never made any offers to make the process easier. Not happy at all.

Pros: The people were great to deal with and the car was clean and in great condition.

Cons: The rental desk wasn't right at the airport, but they did provide a shuttle service.

Pros: Quick service, agents communicated well. Upgraded to a better car!

Pros: Quick, efficient service

Cons: Pickup representative was not at the airport. I had to call several times and wait for 10 - 20 mins for them to arrive and pick my group up. Other than this, all good.

Pros: see above

Cons: drop off site a little hard to find

Pros: The representative who picked us up at the airport was friendly and efficient. And, he gave us a great introduction to the island.

Cons: It would have been helpful if they had texted us a day or two before we were scheduled to return the car with a reminder of the time and address.

Pros: Simplicity Also I got a better car than ordered

Pros: Simpatia e eficiência do funcionário

Cons: Nada

Pros: Shuttle service to and from the airport.

Cons: Missaligments mentioned above.

Pros: Very reliable and well-explained service. Affordable!

Pros: Would highly recommend Micauto! They were very professional and easy to work with. The car was great and affordable.

Pros: Very professional

Cons: Nothing

Pros: Valdo was great! Cheerful and ready to share tips about the islands.

Pros: Service was timely and friendly

Pros: Friendly staff, answered all questions.

Pros: Responsive when I called multiple times. Everyone was friendly, and we had no issues with getting or dropping off the car.

Cons: Took a few steps to arrange pickup when we arrived. Had to call and then wait for a while. But that's expected for an off-site rental agency

Cons: The attitude

Pros: Very friendly and helpful staff. Good value for money. No problems with renting a car overall

Cons: Huge deposit (2150€). The office in Ponta Delgada is located not at the airport

Pros: Great Service

Pros: You ripped us off and ask for one price whike the car supplier ask for x2 more. We already posted in all relevant Israeli groups not to use Discovercars.com services. This is by far the most measurable experience we ever had as a family with 3 young kids and one infant :(

Pros: Easy to find representative at the airport

Cons: Old, bad equipped car. Dirty inside. Non fuction A/C. Problems with returning car - closed office, looking for parking lot.

Pros: Micauto Rent a car was simply the best car rental experience in probably 30 years. Easy, accomadating, fair price and just painless. Certainly the gold standard and I've probably used 2 dozen car rental companies in 10 or 15 countries.

Cons: Car had low tire pressure, was dirty on the inside, gas at 3/4th full, brakes were squeaky, and wipers needed to be replaced; overall felt unsafe for a place that rains quite a bit. Upon return, the personnel were 30 minutes late to the office, causing us to almost miss our flight.

Pros: The agents were very friendly and helpful. We completed the paperwork and left the garage within 10 minutes. Drop off was also easy. The car was clean and worked well during our rental period.

Cons: It was a bit difficult finding the agent upon arrival at Ponta Delgada airport. But I think we just missed the agents as they took customers to the garage. We called the agent and waited for 10 minutes until they return. It was fine after that.

Pros: Picking up and dropping us off at the airport was a plus.

Pros: The agent was very helpful and a great start to our vacation.

Pros: Overall not bad, but the pick up it is kind of far from the airport.

Cons: The employees were nice and fast.

Cons: We were surprised by the insurance that was required we purchase, despite purchasing insurance through the site we rented through and having our own personal insurance.

Pros: great personnel

Cons: off airport location, no booth at airport

Pros: The staff member who did my hire, Tiago, was fantastic. He was efficient, very kind, spoke great english (besides Portuguese), he made the car hire process fast and understandable and even went the extra mile when I left my phone behind in the rented car to go back with me to get it! The entire process was very smooth and the quality of the car hire excellent. Would rent with them again!

Pros: Very kindly attendant.

Cons: Child seat were not in good condition.

Pros: knowledgeable rep, fast pickup and dropoff

Cons: wasn't told that they didn't have a table at the airport. Instead, wish we were told there would be someone standing with a Micauto sign

Cons: Car little care at the level of presentation and maintenance. without caps in full of rust wheels. the first car was a big fizzle in a wheel, it was changed to the clean glasses not cleaned anything.