Mint Rentals at Auckland Airport

Pros: The agent was professional, knowledgeable and helpful. The car itself was in good shape and ran well. The only complaint was that the backup camera was not clear, the image it showed was often dark and not useable.

Cons: There was nothing that I didn’t like.

Pros: Quick pickup, shuttle and office efficiency Friendly staff

Cons: No way of knowing what fuel to put in . No sticker on keys or in car or inside fuel cap. Needed to call to find out which was inconvenient but have told staff so hopefully they put sticker somewhere to let next customer know

Pros: The front mud flap came loose, the phone holder didn’t operate correctly and the seat did move slightly forward each day

Cons: Slow pick up from the airport

Pros: Reasonable price.

Cons: Car was fairly mature.

Pros: Nice people, super helpful when I left my glasses case in the car. They returned it to me at the airport before my flight left, with a smile! Excellent customer service.

Pros: Great communication, easy service and great vehicles

Pros: good value

Cons: nothing really

Pros: The car was great! Service was great also.

Pros: Personalized touch

Cons: Nothing

Pros: Friendly, helpful staff. Highly recommended

Pros: Mint Rentals were excellent. Very patient and respectful when we were slow because of my elderly mother, and helpful in every way.

Cons: Nothing - everything was great.

Pros: Was affordable but also very good

Cons: The out of hours drop off not being able to get car condition signed off while there

Pros: Jessica was very efficient and very accommodating.

Cons: N/A

Pros: Excellent service friendly staff and quick service

Cons: N/A

Pros: For ~AUD$60/day I guess you get what you pay for. I'm not complaining, just wasn't expecting a Toyota Prius with 175k on the clock. I'd forgotten that New Zealand car rental firms don't replace their vehicles as often as in some other markets such as Australia. The vehicle was in reasonable condition, but the EV high voltage battery was EOL. The oil was clean - indicating it is serviced, and it didn't burn a tablespoon of oil after we did ~2750 kilometres in it. Had a few rattles.

Cons: No issues.

Pros: Speed, explanation,

Pros: Efficiency and customer service

Cons: Very little. We had minor reservations about maintenance but a personal call from the agent put our minds at rest.

Pros: Clean, well-maintained vehicle. Friendly, helpful staff

Pros: Friendly and did what they could to help me.

Cons: The car catching on fire.

Pros: Friendly personnel at Mint's.

Cons: Way to the shuttle pick up.

Pros: Staff, especially Ron and Raj, were fantastic

Cons: Very efficient

Pros: Communication was great, prompt replies and able to help with changes at short notice. Would use again.

Pros: Melissa, the agent was very efficient and professional. She explained all the steps and followed through on everything. She promised she was confident and thorough and did not make any false promises.

Cons: The car I received from Mint disassembled while I was driving it back to Auckland. The undercarriage of the car detached from the body and led the front fender to detach, making the car impossible to drive. The Mint vehicle had high mileage (over 150000 kms) and evidence of prior impacts were noted before i took possession of the car.

Pros: The young lady who picked us up from the airport & showed us round the car was exceptional

Cons: Worst hire car I've ever had - 14 year old, noisy and pretty much worse for wear However it got us where we were going and back

Pros: Small owner operated company. Very efficient. Picked us up at hotel with a quick trip to office and off we went.

Cons: Nothing!

Pros: Very good communication and a great deal less than what other car rentals were charging. Good deal.

Cons: Nothing to do with Mint Rentals but the construction at the airport made it a little difficult to figure out where the pickup point was going to be.

Pros: Wonderful service Thankyou

Pros: Everything from start to finish was smooth and enjoyable!

Pros: friendly, helpful staff. Reliable cars

Pros: The representative was awsome,could not ask for better service.Right from when we hopped off of plane,till we returned vehicle.Service was exceptional, will def use this company again.

Pros: Great car.

Cons: Pick up took a little time. Could not get through to Aeroparks

Pros: Good service on return.

Cons: Unfortunately I received an email that I believed was a bit terse. That took the shine off the whole thing.

Pros: Easy pick up and drop off, helpful and friendly owners

Cons: NA

Pros: Good service all round.

Pros: Very friendly and helpful. The car was reliable and got good gas milage.

Cons: The car was dirty inside when I picked it up. Not so much that it bothered me. I just didn't want to get blamed for it when I dropped it off. Drop off wasn't a problem though. They were very friendly and helpful.

Pros: On time helpful and a great price. Vehicle was not fancy but very reliable and economical to run Perfect for what we wanted

Cons: Hard to contact after hours if there was a problem.

Pros: I personally don’t need a brand new vehicle, nor do I need one

Pros: Friendly staff. Got everything that was booked and informed.

Cons: None.

Pros: Price, quality of car, friendly and fast service.

Cons: No information at the airport where to find them; also not to return us to our hotel as agreed.

Pros: Friendly, personal service. Quick, efficient, positive experience.

Cons: Nothing - everything was spot-on.

Pros: Very pleasant to talk to

Cons: No after hours service

Pros: Prompt response to questions asked via discover cars. Was really worried that dealing with 2 companies would be a problem but totally satisfied. Well done guys and thank you . Sorting out the change of collection due to flight delays was marvelous thank you

Pros: Overall assistance and shuttle service to and from accommodation

Cons: Nil all good

Pros: they were great!

Pros: The pick up and process to drive away was excellent

Cons: Th return was after 4pm and to another company, who were a bit rude about the car being parked by me, as they told us they had been accused of damaging a car so will not drive them anymore???

Pros: Staff friendly and helpful. Poo o

Pros: It was a good way to find a good deal when in a different city. Helped sort out what was out there. good connections with the rental company prior sorting out the documentation.

Cons: The pickup arrangements for after hours was a bit clunky. People were friendly enough just took more time than I normally find with the pick up system.

Pros: When arrived at Oakland airport had to call few times to get an answer. Map for transport to waiting spot at airport was not clear enough took a long time to find our way

Pros: Good service but had to wait for pickup 30 mins

Pros: Very friendly and helpful staff. Would thoroughly recommend.

Cons: Nothing

Cons: What would be good is to have a car manual for the car. This was the first time I drove a hybrid and some of the instrument controls were totally different. eg having a B on the gear shift and a P switch on the side. Simple instructions would have been better.

Pros: Friendly, efficient

Cons: nothing

Pros: The car was a 20 year old piece of junk with rusted wipers, cracked plastic dash and rubber door moulding falling off. The GPS was not up to date and it looked like a piece of junk!

Cons: You should be ashamed of renting out that car! I demand a refund!

Pros: When we weren't sure how the pick up/drop off service worked, the team was very flexible and clear. We called when we were ready for pick up and they said they will arrive within 20 mins (felt like 10 minutes!). We also appreciate that the representative did the car check instead of making us check - other car services did this, I assume for liability purposes. However, it makes so much more sense with the professionals checking. The experience overall was very chill and easy!

Cons: 9/10 purely because the car wasn't that new. It worked but things like the bluetooth incompatibility was a minor thing. We purchased a cheap clip-in magnet iphone holder from Bunnings on our own to help. We did forget to bring this home with us, however, take it as a small donation that will benefit the next driver. :) Could be a good consideration for the other vehicles.

Pros: le prix

Cons: Pas de réponse à un mail demandant l'expédition par voie postale d'articles oubliées dans la voiture.

Pros: Friendly service, easy to find and drop off to the airport left minutes after I dropped the car in.

Cons: Nice guy, car a bit older than some from Hertz but a Toyota so very reliable and easy to drive

Pros: very easy to deal with

Cons: The only thing that I was initially not happy with was being told that the Monday I was collecting is usually a slow day and could I pick up earlier than the 12pm booking time - but to be honest I missed the pickup time on the booking and they accommodated me anyway, so it kind of negated the 'not be happy' part :)

Pros: Helpfulness, responsiveness, flexibility and clear instructions of Mint Car Rental

Cons: Nothing

Cons: We had to fit our own car seats x after a long flight with 2 small children. They were not ones we were familiar with. Would be good if seats were fitted and ready to go

Pros: No glitches in the pick up.

Cons: There was no GPS in the car, a real pain. The person who contacted me about the drop off made it sound like there was going to be a problem with the late drop off, after I explained I had pre-paid for a late drop off they sent another email with new instructions, I didn't appreciate the confusion. The windshield was so dirty on the inside I had to stop after the pick up and clean it off at a gas station.

Pros: Friendly and prompt

Pros: Great car . We loved the hybrid fuel efficiency and how it drove

Cons: A little messy having after hours pick up different to drop off

Pros: Very helpful, friendly, polite and generous staff members, especially Anthony.

Cons: None

Pros: Nothing

Cons: They told me they will refund me some money but they didn’t…

Pros: Very accomodating

Cons: Nothing

Pros: Drove a bit tough

Cons: Customer service was great 😊

Pros: Courtesy, ease of collection and drop off, ease of contact and promptness.offer of station wagon for same price when I commented about fitting wheelchair in

Cons: Nothing

Pros: Very flexible as we had to unexpectantly change our pick up

Pros: Good communication

Cons: Nothing

Pros: Friendly, quick and reliable.

Cons: nothing!

Pros: Easy to use service with friendly and helpful staff. Thanks for making our trip to Auckland easy!

Pros: Fast efficient service and cheap

Cons: Nothing

Pros: Friendly and easy to deal with 😊

Cons: Nothing

Pros: The staff were very friendly and helpful.

Cons: The outside of our car was pretty dirty and we had to clean in the next day as we were in NZ for a funeral and were in the procession.

Pros: Friendly people. efficient service. No hassles. No trying to charge extra for imaginary stuff. No significant problems with the car.

Cons: the USB charger did not work. The rear left tyre went soft. We re inflated it at a garage and it was ok for the rest of the trip.

Pros: Lovely guys! Very cheap prices.

Cons: The car had clearly been in an accident on the front bumper and I was told it was the previous customer. It was dirty & beaten up on the outside. Hadn’t been vacuumed inside but the worst part was the front/rear windows were dirty inside. The Nissan Tiida isn’t suitable for mountainous New Zealand roads. It can’t Even overtake Trucks—the 3spd gearbox spends a lot of time on mountains not knowing whether it should be in 2nd or 3rd. To be fair you get what you pay for and they were VERY cheap.

Pros: Really easy to deal with

Cons: Nothing

Pros: Friendly staff, easy to deal with. Shuttle service to and from the Auckland airport.

Cons: It was over an hour to get picked up to collect car but turned out well.

Pros: Pickup and drop off at airport very good. All staff and and drivers we dealt with were very efficient gave us excellent customer service.

Cons: Just had a slight problem with the aircon on our car, however I worked it out that by turning it off for a bit and back on it got us up to Whangarei and back quiet comfortably. We did have hot days up there. So the air- conditioner needs to be attended too.

Pros: Great service and communication

Cons: Nothing

Pros: Very impressed with the car

Cons: Perhaps mention the possibility of after hours charges

Pros: good reps

Cons: not on site could do with slightly better directions on how to get to rental site

Pros: Easy going and calm process. Made my trip even more better especially with 3 little ones. Our lady was amazing and helped a lot and would so highly recommend and rebook with them again

Cons: Nothing to fault

Pros: Polite and efficient service by staff

Cons: Smoker had used car previously and it smelt

Pros: The car was great, working with the company was easy

Cons: Trying to pick up and drop off the car required a lot of maneuvering via shuttle and long walks, and their hours meant we spent a lot of time waiting for them.

Cons: Car was old not fuel efficient like the ad had portrayed

Pros: Friendly, easy to drop off after hours. After ours shuttle pick up was excellent

Pros: Fast service

Cons: Expensive for the fuel

Pros: Yes, very amicable and easy

Pros: Friendly and helpful people

Cons: nothing stuck out to be bad to us

Pros: Help full

Cons: Drop off outside business hours

Pros: Lower price than competitors

Cons: Vehicle was old with many scratches etc. Pickup is offsite but shuttle arrived quickly to collect us from airport.

Pros: Thoroughly professional for a bargain basement price. Looking for the cheapest rental online, the two at the very bottom had very questionable reviews. Mint's reviews were great and they lived up to them.

Cons: It's a significant distance from the airport.

Pros: I don’t have any concerns about the services by the agent. I only have issues with the car itself that I was provided with. During my rental period, the car wasn’t in its best shape and some of the plastic parts underneath the car got loose and made things more worrisome for me. The windows inside the car were dirty/“foggy” and had to be wiped clean. Otherwise the rentalwas good and very affordable.

Pros: friendly and efficient process.

Cons: Service was good, the car was a bit noisy sometimes before warming up, but it did the job at a very good price.

Pros: Courteous if not embarrassed by the car she gave us

Cons: We spent the entire trip worrying if we would be blamed for the state of the car.

Pros: Price and van was very roomy

Cons: Van was not in very good road worthy condition. Internal rear lights were not working 3 x headrests missing Baby seat that we asked for looked like it came from the dump. Filthy. Brakes and rotors burnt out while we were travelling. Lost 6 hours of holiday time while waiting for repair on van in Hastings. Remote for van was playing up. Wouldn’t unlock and when I would manually unlock van the alarm would sometimes go off. So overall wasn’t that great experience with mint car rentals!!

Pros: I would never rent with them again and I’ll make sure friends and family do the same.

Cons: The car was a total piece of junk and I feel like I could of borrow a car that would of been in better shape!

Pros: Easy to drop off

Cons: Closes at 5pm

Pros: 1st car provided, the air conditioner was running on and off, I requested to change another vehicle and the agent make the arrangement promptly.

Cons: Extra charge for early drop off

Pros: Same person picked us up, did paper work, and later received car and took us back to airport. Easy, efficient, stress-free. Process was as simple as possible. Very reasonable charges.

Cons: Hmmm- we had to drive ourselves and buy our own gas...can't think what more Mint could do.

Pros: Mint were fantastic, a good efficient service from all the staff I dealt with. The car was in very good condition and perfect for what I needed.

Cons: Car smelled really smoky

Pros: The person on the phone was friendly.

Cons: Car smelled like mildew and was old and dirty. After-hours pick-up staff were rude and unhelpful.

Pros: Car type and upkeep of the vehicle was good.

Cons: The after hour drop off was not very convenient. Mint Rentals did not provide free after hour shuttle to the airport. The after hours shuttle service folks gave us a receipt of NZ$25 as that is what they charge, but Mint Rentals charged us NZ$30 for the shuttle, which is not very professional.

Cons: Unfortunately all the radio interface was in Japanese so impossible to use when you don't speak or know how to read the language.

Pros: Kind and good operator and staff. The cars are older, but they work and are cheap. The hiring and returning went easily and fast, which was very nice.

Pros: The free shuttle service to and from.

Cons: Shuttle driver bringing me to the office did not help to remove bags from back of shuttle.

Pros: Its efficiency comined to the low cost

Pros: Dropped back to the airport in the same car! So we didn’t need to transfer kids and luggage

Cons: Car smelt sooo bad!!! driving in a urinal!!! And it was an old piece of junk really!! Time to up grade your vehicles mint

Pros: Lovely helpful people

Cons: Airport pickup not very efficient

Pros: The staff was friendly, got me into my rental quickly, provided information about the area.

Cons: The provided car wasn't in great condition. Sometimes the passenger car door would not lock. The key didn't open the trunk. The steering wheel shook violently when braking at speed. The engine made squealing noises. It also for it's size of vehicle didn't get very good gas mileage.

Pros: They were friendly and efficient

Pros: The staff were excellent

Cons: The cars are quite old which I actually didn't mind, but some people might.

Pros: The manager was amazing. I had a driver hit the car during my rental period and Anthony was a calm and reassuring professional in the midst of all that and helpful in the initial stages of working on the insurance claim I needed to make.

Pros: Friendly and good vale

Cons: Trying to find office when returning car. Suggested map be slightly larger so street names easier to read.

Pros: Friendly, helpful and uncomplicated

Pros: Great prices, nice people, easy process

Pros: Got what I wanted

Pros: Friendly chap to assist with the hire. No unnecessary hidden extras, as with the major car hire companies. Basic is best!! No confusion then...

Pros: Super friendly people, fast in and out and shuttle came for us right when we called. We got a great deal on an upgrade to a very new well equipped car. Will definitely rent from them again.

Cons: Everything was great.

Pros: Efficient, helpful, courteous.

Cons: Not so much about the Mint Rental service as such, but for what it's worth I had a 6:30am international departure and needed to drop the car off at 4:30am. Left it outside the gate, keys in the letterbox, no problem; but took ages to get a taxi and it cost $25 (driver said it was the standard local-area fee)