Moventur at Olbia Airport

Pros: Cleanliness and condition, only because we where way to early and they gave us a car 2h earlier for the same price. they could not wash it on the outside, but that was not bad.

Pros: Personal service

Cons: No water in windscreen washer!

Pros: Received a better car than expected Good value for money

Pros: Kind agent

Cons: To much waiting time when pick up car

Pros: Convenienti place

Cons: Holding deposit for a very long time

Pros: Quick pickup and drop off

Cons: Having to clean the car

Pros: helpfull staff

Pros: reliable, professional

Pros: Nothing in particular except one employee outside their office who was really kind and helpuful.

Cons: The agent - employee was not kind at all. It seemed like she was annoyed by the job. She also gave me non functional car key (wireless) and after my complaint told me to use it in the door. I asked them just to replace the key battery and then they prefered to give me the other car which had functional key, because I didn't want to except to use such the key.

Pros: Hands-on mentality, problems on site are solved in a courteous manner

Cons: To change the driver isn't possible into a proper time span. Should be possible during a few hours, not days. The amount of the security deposit does not correspond to the information provided in the booking process

Pros: N/a

Cons: Horrible company that charges you absurd amounts for damages that you have not made, even after you provide proof of not having made those damages.

Cons: They charged me for a scratch I did not make, and that I couldn’t contest as I left the country already. Thumbs down!

Pros: Very impressed with the car (was given an upgrade) staff friendly and efficient.

Cons: Nothing

Pros: Staff in moventur were extremly unplesant and service was horible. Car was light mile away fr what we booked, not even close to be seminar, booked suv got van. Never again.

Cons: Never expirienced such a rud desk staff.

Pros: Return process was easy, pickup process ok

Cons: Purposely Reserved an SUV because we would be travelling on country roads only to be given a sedan because no SUV were available ?

Pros: Auto pulita e nuova, di cilindrata superiore a quanto richiesto

Cons: La signorina al banco allude a problemi in caso di incidente se non si stipula assicurazione con loro. Signorina al banco ha dato info scorrette su giorni restituziome caparra. Non sono state rispettate finora le condizioni di contratto sui depositi cauzionali, auto non aveva danni come da loro mail, ma non è arrivata in poche ore (sono passati 5 giorni!!!) la mail di sblocco del deposito cauzionale, ancora in loro possesso, senza giustificato motivo. Domani cbiameremo sede legale

Pros: The agent was not helpful....just shrugged his shoulders.

Pros: Fast hand out of the car

Cons: So dirty that we hardly couldnt see any scratches. Sand and marks of salt and water on the seats. Had definitely not been through any cleaning after the previous rent

Pros: Clear what to expect

Cons: The picking up of the car

Cons: Ho riconsegnato a Moventur il veicolo noleggiato il 17.7 prima dell’ora indicata, ho fatto il pieno, pulito la macchina all’esterno, non ho fatto nessun grafio ne preso multe. Malgrado ciò, la mia carta di credito è stata debitata di 40€ alcuni minuti dopo la riconsegna senza alcuna spiegazione o chiarificazione da parta della Moventur. Questo è totalmente innacettabile e non mancherò di portare il caso presso Discovercars.

Pros: Nothing

Cons: The desk staff charged extra as we got there a few mins past 11. I had advised them via email my flight was delayed. I was told it would not be an issue. They then charged extra for arriving late - unacceptable and then didn’t do a walk thru of the car and I have now been charged 300 euro for damages I did not cause.

Pros: When we picked up the car at the Olbia airport there were no problems. Staff was very nice and helpful. We left the car at the airport out of work hours with no problems, you just leave the keys in the box. I got my deposti money 850€ back in a week.

Pros: Close to terminal

Cons: Charged us €30 just for a tiny bit of sand on the floor terrible company avoid !!

Cons: Cleaning policy, response time of customer service

Pros: Fairly smooth rental and staff were polite and the car was very good quality. Value was good, which was surprising since everything else in Sardinia costs a fortune.

Cons: They did try to sell us additional insurance even though we took out full cover through discovery cars, but they weren't pushy. However, they insisted we had to bring the car back in the state we got it, which included washing and cleaning out the inside. We had to find a car wash and vacuum the inside of the car otherwise there might be a cleaning charge. I wouldn't rent from them again because of this.

Pros: The ease of the pickup - the person we dealt with was awesome and she made sure we were covered!

Cons: The clutch on our car FOR SURE needs to be replaced.

Pros: Extra plus that it was OK with kittel bit later check out when my daughter got sick

Cons: Charged for minor cleaning!!

Pros: Nice new car

Cons: A petrol scam if they said the tank was a couple of litres short when returned They will not put the petrol in charge a high petrol rate + tax and just tell the next client the level and hope the same happens

Cons: I found the agent to be a bit rude when I went in with the paperwork for what I had requested online. Was told the cost was higher than I had been quoted and that insurance was not included as I had requested so that increased the cost tremendously.

Pros: they were super professional and helpful. About the previous provider DINAMIKA RENT, not helpful at all, they left us out an dry and waiting for an hour without even trying to make a phone call to fix and help.

Cons: I liked everything

Pros: Načeloma zelo zadovoljen. Storitve urejena zelo hitro in brez problemov. Pri predaji prav tako.

Cons: /

Pros: Communication was clear, good service, fine car.

Pros: Service rapide, agents à l’accueil très gentils et efficaces. Voiture neuve à prix dérisoire. J’imagine que l’expérience dépend fortement de l’heure d’arrivée et de la période.

Pros: Quick, easy, friendly. They were upfront about everything and did not try to scam me or make up damages. Very honest and well-intended. Also open until 11 pm, which is helpful.

Cons: Nothing really. Can't complain

Pros: Charged me double price of reservation

Cons: They forced me to pay $$ for a barely visible scratch I'm sure I didn't make. A total rip off in my opinion.

Cons: I had to pull over at gas station and fill up the tires because there was a low tire pressure light on. I also had to fill up the windshield wash reservoir.

Cons: Che ancora non mi sono stati sbloccati i soldi sulla carta di credito, non ho più loro notizie

Pros: O preço

Cons: Check in do carro

Pros: IT was quick and easy

Pros: Car was clean and in pristine condition.

Cons: Long wait at pickup

Pros: New car, friendly staff and overall a good experience.

Cons: There was about an hour wait to collect the car and the same when dropping it off but seeing as it was peak period on a Saturday both days hardly a surprise and to be expected. No biggy for me.

Pros: no service

Cons: no service

Cons: We had to wait for more then 90 minutes, in the hot sun, to pick up the car. (10.30 in the morning).

Pros: Car was nearly new and was clean.

Cons: The office at Olbia airport is very small and has only room for 2 people to be served at a time. This means only 1 person from each party and enter the office. There is a queue outside the office where you wait your turn to be served. Fortunately we had an early arrival but if you happen to be arriving later the queue area is not in the shade.

Pros: Nothing

Cons: We arrived at the pre-arranged time (21:30), only to be greeted by a sign on the office door which stated that the office would only be open again at 22:00. Behind the glass door sat an employee eating his dinner and completely ignoring the customers. There was a queue of families with young kids (us included). We knocked and he completely ignored us for half an hour. This is not acceptable.

Pros: Nothing

Cons: Horrible service, very rude people. After an hour in the queue under the sun an unprofessional person told us that we made an error in reservation and must pay him twice more.

Cons: 1. The car we were offered was not comparable to the one advertised. 2. The agent at the office where we rented the car had not noted down the previous damages of the car, so we needed to prove that all damages of the car were not made by us through pictures. We could prove this, apart from a small scratch on the front bumper, effectively costing us 150 euro (unsurprisingly the same amount as the insurance they tried to sell us at the beginning).

Pros: The staff were very efficient and friendly.

Cons: The car was in a bit of a state; it was very dirty and when we picked it up had a tyre pressure warning light on as well as no screenwash. When we filled the screenwash, we also had to adjust the washer directions to get it to hit the windscreen.

Pros: Reasonable price for car and relatively quick process.

Cons: My flight waa delayed and desk was closed even though I rang to let them know.

Pros: Quick pick up, friendly service

Cons: I reserved a Kia Picanto but on pick up they only had Fiat Panda

Pros: Nothing

Cons: Faulty car, zero customer service

Cons: It was the worst experience renting a car I have ever had. The Moventur agent was rude, yelled at me, and insulted me several times. Took me an hour to rent the car and I had to pay extra. Please contact me, and avoid doing business with this rent a car.

Pros: Easy pick up and brand new car

Cons: On drop off they tried to claim their were some new scratches on the bumper we showed the agent the video and she tried to claim we had kuat made it then!! Once we went through the video she backed down but without that evidence we would have lost our deposit!!! Scam artists

Pros: Very friendly staff

Cons: Nothing to dislike

Pros: car was ok but the overall service and hidden fees ruined the experience

Cons: Beware! This is a rip-off! They make you pay for cleaning the car when you return it, even though it's inevitable to have some sand from the beach on the floor matt since it's an island. The agents are very impolite, refused to tell me their name when I wanted to file a complaint and threw me out. I had the full insurance ... I can't imagine what would have happened if I didn't. Don't spoil your vacation at the end... avoid Moventur Olbia.

Pros: Dropping location and facility to drop the keys.

Cons: I ask for a Renault Clio and they give me a Lancia Y, they said that it was the same segment, but for sure that we had to take some of our bags on the passenger seats and with kids it was not so good.

Pros: - easy to find, close to the terminal - not too big agency - we did not have to wait - the car we initially had booked was missing somenthing in the trunk thus i asked for an other car and they arranged it

Cons: - Staff at the check-in counter was a bit moody thus not super friendly (that can happen...we all can have a bad day) - The car had quite some scratched and was dirty, which made it difficult to spot potential additional scratches

Pros: Cortesia disponibilità e chiarezza nell'illustrare il contratto di noleggio a cura del personale al desk di Moventour, notifica via email del contratto di noleggio e alla riconsegna dell'auto del documento di checkin.

Cons: '===

Pros: New Care and clean

Cons: Very expensive, outside portable building with no room to wait inside, very SLOW staff

Pros: Car itself was nice

Cons: Waiting time to pick up the car. Insurance arrangements where they seemed to separate themselves from Discovery Cars.

Pros: Nice friendly people

Cons: The car was not as clean as I would have liked

Pros: The car was in good condition

Cons: They do the best to make you pay for insurance. They charge a lot for any scratch so don’t do the same mistake like I did. Check it after you get the paper signed.

Pros: The guys we dealt with, arriving and droppi g, were more than helpful and explained everything I needed to know.

Cons: There was nothing I didn't like. Service was excellent

Pros: everything was done quickly. great service

Pros: I didn’t like anything about the Moventur experience.

Cons: I didn’t like that the staff at pickup was unhelpful and slow. The counter was off the beaten path and no laps were available. They also did not clearly explain their “clean car” return policy.

Pros: It was a good car, very good price!

Cons: The car wasn’t clean and they charge you to clean the car and you don’t know how much it’s gonna be. The tank gas has wasn’t full, so to return the car they say you should return with the same level of gas, it is difficult to put the same amount.

Pros: Professional and kind stuff, who helps you with everything.

Cons: Everything was great.

Pros: NOthing

Cons: the service at teh counter and your website not putting all the info required

Pros: Very quick and easy to pick up and drop off. Deposit was returned back to me within a day. The car was fantastic, clean and brand new.

Cons: Nothing

Cons: They are charging me with the collateral deposit, and the car does not have any new damages when i deliver it.

Pros: Brilliant

Cons: Easy

Cons: tried to sell us insurance even if we already declined

Pros: It was quiet at pick up and the car was ready by the door.

Cons: Warning at the desk on a notice..car clean 15 to 150 euros if not returned as clean as it went out. No floor mats at all...?! No water in washer. More damage than was shown at check in...staff went for a break rather than look and said just take photos.

Cons: Their communication was rude and they refused to give me the car unless I paid twice as much as the rental for insurance.

Pros: Difficult to find, stood in line at the wrong place for an hour. Went quickly once we landed at the right stop.

Cons: The return was the worst we have ever experienced. The check out guy went over every inch of the car trying to find damage, he found a couple of 1/2” black mark by the trunk and said it was caused by loading luggage. There was a small scrape on on a hub cap, which we have no idea why it was there and probably didn’t catch when we picked it up. We also did not look under the front bumper and there was a yellow scrape and again no idea. Said damage was 550, total scam!! Will never rent from you.

Pros: Fast check-out/check-in. Not too much pressure on extra insurance sales.

Cons: Agent mentioned that if car was not clean, they would charge you. This could be avoided by paying 12 euros?! (We washed an vacuumed the car before check-in).

Pros: Clear and nice rental desk employee

Cons: Contract and reports in Italian, would be better in English

Pros: Low price

Cons: Long wait when picking up the car

Pros: Nothing

Cons: They give us a borken car, the car engine stop working the next day of the rental, and we pay the taxi to the airport, the mechanic, the tow and they not only did not pay us that, but they also did not return the money they withheld on the card. A 100% SCAM!

Pros: Very helpful staff. No hidden extras. Good location

Cons: Nothinh

Pros: It was fairly quick and efficient, I had a good price for the rental.

Cons: I didn’t like that you had to clean the car inside and out before returning. The windows inside needed a good wipe down. The car itself didn’t seem to be well maintained/serviced. The hazard cooling light was on, there was no water for the windows and I had to top this up myself. There were several dents and scratches already on the car. The company lacked good customer service/integrity.

Pros: car drop-off was fast, although there were no label of rental company name when entering the car parking, we only assumed that "it might be here" (there were the labels with names of other car renting companies)

Cons: there wasn't (at least we didn't noticed this information when renting car on your system) clearly stated, that the rental agnecy will want to charge us for cleaning the car. Usually the car cleaning was included in the rental price, when I rented cars on other systems. The instructions on finding the rental desk was misleading, as on the voucher there was said "in terminal", as in reality the rental desk was outside the terminal. not all the scratches were marked on the rental agreement

Pros: Good service

Cons: No complains

Pros: Near the airport terminal

Cons: Appeared VERY short staffed with long queues or customers waiting

Pros: Ordered a kids child seat for an infant and they could not provide it, would not help so I had to go out on my own and find another rental company to get the seat.

Cons: See above

Cons: Petrol tank was half empty.

Pros: We found the office very quickly. We were the only one so we did not have to wait.

Cons: We do not understand that you have to fill in a lot of forms etc when you book online and when you arrive there they have to do it all over again ??? Why is that ?? In that case only ask for our name and dates when we book , we still have to wait because they have to fill in everything again. We did not have our deposit back since we left the car at the airport. The car is fine , we also went to a carwash and put gas in it (half full because we got this half full) but still nothing.

Pros: car was in great conditions

Cons: They asked us to drop the car perfectly cleaned and washed!

Pros: helpful and courteous

Cons: nothing

Pros: Would avoid Moventur.

Cons: The customer does not accept the reported damage. There were various small items of damage that were not itemised when we received the car. We have photos to illustrate. There were no new items when we returned the car. We have photos to illustrate. In any case we are fully insured with hire company against any damages. "We cannot accept these photos, since that could have been shot anywhere." (Absurd claim since camera records time and place!)

Pros: Kind staff

Cons: they close at 9 pm

Pros: Very efficient and easy service.

Cons: The car was quite dirty in the outside and did not have any windshield washer fluid.

Pros: Nothing

Cons: Agent and she did not resolve my issue

Pros: Nice and gentle people, easy and fast drop off with the dedicated agent

Cons: The car cleanliness, the fact that you have to wash the car before giving it back or pay 12 euros, and the list of damages that was not detailed so we spent a lot of time to update it.

Pros: Quickly! The staff was very clear about the information

Cons: Drop off maybe should be more fast, but we can understand the crowd

Pros: Clean car

Cons: Poor service. Clearly attempts to ramp up price. Cost massively more than your company quoted.

Cons: Wouldn’t use Moventur ever again, experience at pick up was terrible and felt as though they took advantage of tourists and upwelling to get you to take their additional insurance and even tell you that you need to hand the car back clean or try get you to pay additional money for a valet on return. I have hired cars all over the world and never been requested to hand the car back clean or risk being charged for it. Really don’t know what the car hire fee covers now. Absolutely ridiculous.

Pros: Angry, aggressive staff members with no solutions to any customer issues. Didn’t end up getting a car but cannot score a 0 on this submission form.

Cons: Everything. A complete embarrassment of a service.

Cons: Rental company contact number is not working, tried 20 times already. No reply on emails.

Pros: Easy, quick. The ladies talk English.

Cons: Car class was called "Mini Elite" so i was hoping for at least a removable top however we got an ordinary mini car, a Fiat 500 so i feel like we got the same package as a "Mini" class even if it costed a bit extra.

Cons: Could not find signage or information or drop off point for car at Cagliari Airport. No signage. No booth in carpark. Didn't know you needed to go into main building to find Momentur desk to drop keys off. Better information required.

Pros: all was fast and clear. We picked up the car and did everything pretty quick

Pros: Poor poor poor never got a car!

Cons: Had no car for us

Pros: Quick and easy process with a friendly attitude.

Cons: Making sure we know about the after hour drop off.

Pros: nothing

Cons: Very unfriendly service.

Cons: Unfriendly agent, condition of the car

Pros: Big big deception, nothing !

Cons: Nothing

Pros: Initial car I was given was not the car I reserved. Had to transfer cars.

Cons: Car was filthy on the outside and fuel tank only half full.