Nizacars Rent A Car at Barcelona Airport

Pros: agent was friendly

Cons: prices charged for damage are ridiculous

Pros: The price was competitive, and the booking process online was quick and easy.

Cons: The company did not accept the additional insurance I purchased online, required a very high deposit (over €1000), and forced me to buy extra insurance because I didn’t have a credit card in my name. These important details were not clearly communicated before arrival, which made the experience stressful and more expensive than expected.

Pros: Rip off for insurance because for some reason they wouldn’t accept my digital credit card as security deposit. Majority of people pay for things using there phones so this felt like a huge rip off. Car was mostly clean but found melted chocolate and rubbish under seats. At pickup was accused of not booking baby seat even though it was on the booking.

Cons: My physical credit card went missing on my trip and despite the fact that I have a digital copy on my phone which I use majority of the time, I was told only physical copies could be used for the car insurance deposit. I didn’t buy insurance in advance but without a physical credit (not debit) card they wouldn’t give me the car unless I paid for their insurance. The cost of insurance was exorbitant (160euro for 6 days) and more than the cost of the rental itself, but I had no choice but to pay.

Pros: I got brand new car of higher class

Cons: Had to wait longer for shuttle bus than expected.

Pros: Cheap, quick and easy pick up and drop off. Got our deposit back within a few days. Great car, upgraded to Kia sportage instead of T-roc. Didn’t show us how to work the car though so just had to guess, but was easy enough to do

Cons: The woman who completed the check in was rude. Our flight had been delayed and I thought that our “meet and greet” meant they’d meet us. After reading the smaller print, we needed to meet them at a shuttle bus but there was none as they assumed our delayed flight making us late to intended pickup meant we werent coming despite having our flight number so we were lost for about 45 minutes which made us pickup the car at 22.50 incurring a late working charge apparently because they shut at 23.00

Pros: Nos dieron la opcion de upgradear el vehiculo con una minima diferencia. Fueron muy claros con el estado del vehiculo (tenia algunos daños previos, pero se aclaro en el contrato). El servicio de transporte desde y hacia el aeropuerto fue muy rapido. Mejor precio que otros proveedores para poder usar el vehiculo fuera de España.

Pros: NizaCars had a seamless connection with DiscoverCars. Americans, please be aware you are required by law in Spain to have an IDP, which you must obtain BEFORE leaving the country at AAA for ~20USD.

Cons: Unless I had read the entire T&C's of the company I would have been charged for so much more and possibly even denied rental. My advice to others renting is know your stuff, film EVERYTHING before and after return. Please be aware their cross border charge is 15€ per day with the caveat that a 45€ minimum charge is required which I found quite predatory for short term rentals.

Pros: I got the car I needed at a good price. They quickly replaced the car with a new one after a warning light showed on the panel.

Cons: They are pushy about the insurance and if you don’t take it they seem to look for any minuscule scratch to try and charge for damages. Drop off inspection is not made in front of the client and there’s no way to recourse.

Pros: All

Cons: Nothing whitout that I can't rent a car any mre because I will be 80 in April

Pros: Quick car pick up. Insurance was bought at the desk, never at the time of online booking.

Cons: The car wasn't in clean condition when we got it. Could have cleaned it a bit better inside and outside .

Pros: Great value

Cons: Difficult to find. We weren’t ‘met’ and had to ask airport staff for directions to an unmarked bus bay for collection.

Cons: Nobody meet me for early drop as promised. Nearly lost my flight. Not good

Pros: I was scammed. During picking up the car they told me that they cannot print any documents with damages and conditions even through I was arguing that the car is scratched in many places. They told me I have to pay it even though I have a video of the car . Another thing was that I made reservation for two day, but put there 7pm because I considered as always I will have the car for 2 full days. During the pickup we had this discussion a I explain that it’s not possible pay bay hour and it’s ful

Cons: I was scammed

Pros: The car( Octavia) was great for its purpose, but a brand new car for a tourist and NO NAVIGATION. What are you thinking, it is supposed to be standard equipment on every rental car. Without a co driver with qooqle maps, we would have been totally lost.

Cons: The airport shuttle should have been 10- 15 min waiting time to arrive and get us to nizacars. It took nearly 45min before it arrived.

Pros: Shuttle bus driver was very friendly and prompt pick up to take me to airport on my return.

Cons: I was asked to sign an iPad to state car had no damage having being told this before I'd seen the vehicle. Was given keys and told which bay it was in. Car was in a different bay but when I eventually found it, the car had numerous scratches on bumper. No agent came out with me to view. Took photos and videos and went back inside and was told long as I took photos it would be fine. I emailed them immediately to rental agreement email. Then when I got in the car it was filthy.

Pros: Nice personal, and wery helpful

Pros: Nothing good. Stay away.

Cons: Scammers. Asks for an international drivers license, and if you don't have one, says you need to buy insurance (California license not enough)

Pros: Proffetional servixe

Pros: Very fast drop off

Cons: Very long pick up provedure. Very expensive insurance!

Pros: The car was what was expected although a lot of nicks and scratches which we felt we needed to record.

Cons: As above - poor customer service and felt that they tried to oversell the extras.

Cons: No sign at airport. You just guess where the shuttle bus is. It takes a long time to checkout as the shuttle bus is not that frequent. NizaCars speaks really bad about Discovercars and the insurance I subscribed with them. It’s not giving me a great feeling of both parties and I don’t feel like I want to rent a car on discovercars nor NizaCars.

Pros: Attention

Cons: Change the offered and payed car

Pros: Era un Dacia con más de 31000 km. La selección se velocidades estaba un poco dura. El motor regulaba a muy bajas revoluciones y se notaba que le faltaba potencia.

Pros: Service was smooth and efficient. No hard sell to take out additional insurance, I have my own insurance excess policy, some companies make you feel pressurised.

Cons: Additional shelter wuld have been good whilst waiting for the return minibus during torrential rain!

Pros: Amazing price. Great car.

Pros: Good service and friendly

Cons: When we arrived it was a bit confusing to locate the spot where the Shuttle buses pick up the People but in the end we managed.

Pros: Efficient and fast

Cons: The car was scratched,not clean and returning a tank at 5/8 of full is hard to workout.

Pros: NA

Cons: After the contract trying to get more money

Cons: Frequency of shuttle could often, to respect the 10-15mn timeframe given

Pros: The adress is not the good one so I had to find the place on my way back

Cons: They try to push you extra costs- insurance, cross boarder charge, etc. Felt like one big scam.

Pros: everything was easy and excellent service

Pros: Fast pick up

Cons: Location away from airport

Pros: It was prompt and professional

Pros: Only the guys who did the shuttle for me the drivers they were very kind

Cons: One of the ladies face was very annoyed not helpful not making me feel comfortable at all. She kind of made me feel like a criminal only because of her I wouldn’t go back.

Pros: It was good

Cons: We had to wait about 30 minutes for the bus late at night when we collected the car

Pros: The drop to airport

Cons: I was informed tank will be full however it was less than half on pickup however in return it was suggested to fill up the tank, IE money was charged for offering full tank car but it wasn't They offer pick up service from airport however it wasn't mentioned in email confirmation and I paid for taxi from airport to them which again was not refunded. The car offered of cdar category wasn't up to the mark

Pros: Once we got there it was pretty smooth, dropping off was also easy.

Cons: Hard to find shuttle. Had to wait an hour, they were a bit rude that we were late coming in at 1500, but our baggage got lost and it delayed us significantly. They were mad we didn't put the flight number on the reservation. Even after we FINALLY got a hold of someone after calling several times, the shuttle still didn't come for another 30 minutes.

Pros: Quick and easy and good staff

Pros: They were efficienty, the car was as promissed, they had a pick up van

Cons: Not at airport terminal, had to pay full coverage

Pros: Nothing

Cons: You’re over priced insurance and how you almost force people to buy it. Disgusting

Pros: Muito mau

Cons: Higienizaçao da viatura estava suja na manete do cruze control

Cons: Inability to pay with anything other than a credit card (not debit or cash). That is, whoever does not live on debt cannot take advantage of this at normal prices. Therefore, those who do not have it must pay the entire amount again plus 50% on top.

Pros: excellent and very professional

Pros: They were pro active

Cons: The car add a big fluid problem and i list a lit of time cause of it

Cons: scam company, plan to charge for the damage when it was already there, lucky for me I filmed the whole car before taking it otherwise it would have cost me €1000

Pros: Efficient check-in and check-out

Cons: Waited 40 minutes for pick-up at terminal. Wrong baby seat provided and no help at all with installing it.

Pros: I have almost only good things to say! The experience was good, smooth and easy. The car was what we expected and the staff was nice.

Cons: The only negative point is that I waited for more than 30min at the airport for the pickup shuttle. When you actually advertise that the shuttle passes every 10/15min. So, definitely not a good experience there. But other than that, all good! And I'll use the rental company again!

Cons: Location is not at airport, but near. Need shuttle bus to get there. No signs, no instructions sent how to find.

Pros: Nizacars customer service is second to none

Pros: Not honest. Charged for extra insurance. I feel cheated

Pros: Once we got to their office they were efficient and communicated well.

Cons: Took too long to pick us up from the airport and comms around pick up were not clear.

Pros: The point of pickup place was not understood for me

Pros: Great communication and service, Pick up and drop off at the terminal was fast and they helped us with directions

Pros: Good price

Cons: Fuel was at 3/4 when I got the car, which I noticed when I was driving it. When I returned it full, I mentioned it and was told by the representative that they knew about it but I was not advised. Online check-in didn't work, it was a waste of time.

Pros: Courteous agents.

Cons: I didn’t like the hike in price to have the car fully covered. I do understand this is optional and that other companies do this. It just made the price less competitive. Car was great but had a few dents which I was surprised hadn’t been repaired as presumably the people that did it had to pay for repairs.

Pros: Price

Cons: They try to charge you on damages caused by others.

Pros: Nizacars staff were welcoming, polite, and service oriented. The staff went above and beyond to assist us in all matters during our recent trip to Barcelona. Our rental vehicle was top of the line and was provided to us on time. Special thank you to Marco who drove us to the airport. Muchas gracias.

Cons: None

Pros: The car's take back was fast.

Cons: They claimed to pay the insurance, which was already paid to DiscoverCars, and advised to get the money back from last one.

Pros: Excellent customer service

Cons: Rental office was very difficult to find

Pros: People in the office are lovely. Car was a nice drive. Had all the mod cons which was a huge help. Car was also spotless.

Cons: We had a long wait for the transfer, and the instructions to find it aren't very clear. Because we were late to the pick up, they said they couldn't find me in the system. I was then told I had to pay a large sum for insurance because I wasn't paying by credit card. It didn't say that anywhere on my confirmation otherwise I would have taken a credit card with me. The tank wasn't full of fuel (about 3/4) and it cost me another €65 to fill it back up. So the car hire wasn't as cheap as expected!

Pros: None of it

Cons: Staff rude, was forced to take out additional insurance even though I had purchased it in the UK because my credit card limit was not as high as the £1500 required even though my debit card had the funds. All a con. Worst experience ever - would never use or recommend.

Cons: They charge your card with EUR 1300, they should just block the money. If they charge it and pay it back, you loose money, if you have CHF Card.

Pros: I would score higer if: 1.) your spot would not be so painfully far away from the airport 2.) You would not charge me 2200€ but the 2000€ it was actually agreed on the contract Maybe this helps Thank you

Cons: I would score higer if: 1.) your spot would not be so painfully far away from the airport 2.) You would not charge me 2200€ but the 2000€ it was actually agreed on the contract Maybe this helps Thank you

Cons: Trying to sell me additional insurance for 150€. Said that insurance from you actually doesnt work. Any scratch =500€.

Pros: No Faults

Cons: Nothing

Pros: Friendly and professional staff, nice car, the process went smooth and easy

Cons: Can't think of anything

Pros: the speed of delivery and travel to the airport

Cons: the first approach with a lie alerting me to a daily rate because otherwise I would pay a fine by the police and when I showed my knowledge by renting a car for over 20 years to go from Barcelona to Andorra there I was told it was not a fine by the police but a daily rate that I would have to pay for not having rented the car directly through Nizacar

Pros: Fast and very flexible. Excellent information for clients lost in Airport...

Cons: I got a very modern full hybrid car at a moderate cost

Pros: Is that, discover cars, send me to, ALQUICOQUE and NIZACARS, that they was very suspecious. After delivery the car they send me pictures, with wrong date, explain me that the cars had some damages parts. So that not true. The thing is, i was forced to pay another ensunce, and after they report to the ensunce and then they recive de money form de ensunce. That´s FRAUDE.

Cons: Is that, discover cars, send me to, ALQUICOQUE and NIZACARS, that they was very suspecious. After delivery the car they send me pictures, with wrong date, explain me that the cars had some damages parts. So that not true. The thing is, i was forced to pay another ensunce, and after they report to the ensunce and then they recive de money form de ensunce. That´s FRAUDE.

Pros: The car was very good. New, comfortable, clean with great features

Cons: They attract people with low prices and then screw them at pick up. They refused to use my debit card for deposit and I was forced to pay 160€ instead of 35€ for the rent (ohh and then they accepted debit card). Highly disappointed experience and will never use it gem again

Pros: The team is very cool and fast :)

Cons: The extra price for stay 3 days in France. It was i surprise, no words in the reservation. :(

Pros: The service was disgusting. Complete con! Trickery. I handed my credit card which says ‘credit’ on the face of the card. But she said that it was a debit card so I had to pay another £200.

Cons: The vehicle was in very poor condition. Warning signs showed from Day 1 (e.g Ad blue refill). Clearly the car had not been serviced.

Pros: Very helpful friendly staff

Cons: Could always be cheaper

Pros: Nice selection of the cars, excellent pricing, friendly service

Cons: Collection point is somewhat remote and not too well explained in the reservation mail. Could probably do with somewhat bigger and more sporty concertible than Mini…

Pros: Poor service on return, faulty car on pick up

Cons: Was going to charge for damage we didn’t cause. Very aggressive agent, not pleasant to deal with - will never hire from them again

Pros: Good cars, fast pick up

Cons: Discovercars pre-pay was lost because Niza car doesn't applied to rent... It's far to airport Barcelona

Pros: Once we were at the desk, staff were efficient and friendly speaking great English (we were in Spain).

Cons: The directions for the pick up location were scant and difficult to know we were in the right area. We kept trying to call reception to tell them to pick us up but they would not answer the phone as was only one woman serving customers and answering the phone. Once she answered, the minibus was there in 5 minutes. Once we got the car, we weren’t told it was a hybrid and having never driven an electric car before, it took me ages to realise it was already on (being electric)

Pros: Good value for money.

Cons: We couldn’t find the shuttle bus, called the number provided multiple times but kept getting put into a cycle with no response. Ended up taking a taxi which cost €20.

Pros: Very easy

Cons: They sould say on the website that it coasts money to go to another country

Pros: Staff very very rude not helpful in the least. We came from U.S. and had to wait for at 30 minutes in 88 degrees. They didn’t answer the phone when we called to ask where the shuttle was. We reserved the car on line and it said it was unlimited miles if we stayed in Spain. When we returned they charged an extra. $400.00 for miles. The price looked good on line next time I’ll stick to one of the bigger name renters.

Pros: Quality car and smooth process.

Cons: Nothing

Pros: Very efficient

Pros: סך הכל היו בסדר. רצו עוד כסף לביטוח בגלל שלא באתי עם רישיון נהיגה בין לאומי, אולי קצת גרם לעיכוב. מעבר לזה, בסך הכל בסדר. בסוף הפקידה ויתרה על רישיון הנהיגה הבין לאומי ושיחררה לנו את הרכב. מומלץ מאוד אם מגיעים צראש עם כיבוי ביטוחי מורחב ורישיון נהיגה בין לאומי, בתקווה שלא ימציאו עוד משהו שצריך.

Pros: The VW was an ok car

Cons: Charmless and inattentive staff who knew very little about the cars or customer service.

Pros: friendly and helpful, very prompt, lovely car and absolutely no issues during renting it, no nonsense when I returned it. very helpful courtesy minibus from airport to rental office.

Pros: Staff helpful on drop off

Cons: Staff not helpful on pick up.

Cons: Need to buy full insurance when you can’t take out a deposit. Tires were quite flat, but still worked.

Pros: Great car and quick check in once at the desk, it was a busy Saturday though

Pros: No hassle, very efficient service.

Pros: Quick and efficient pick up. Free upgrade to excellent car.

Cons: Was not clear about where to meet the shuttle bus at the airport. This was very confusing and not very friendly

Pros: Impeccable in all areas

Cons: No faults at all

Pros: Return agent was friendly

Cons: hiring agent tried to mislead me to sell me extra, and they are trying ot charge me more which i have had to dispute with my credit card company.

Pros: Very quick in and out

Cons: International drivers license required but not specified as needed on the reservation

Pros: nice staff, nice car

Cons: Rip off on travel into france. Was charged eur230 to travel into france. Other companies charge eur40 to eur50. Shuttle bus took a long time to arrive

Pros: The rental price at the BCN off-airport Nizacar location was considerably cheaper than an identical rental would have cost with a pick-up at the airport, and to that extent the savings meaningfully subsidized the rest of our trip. Additionally, the entire pick-up and delivery process was much simpler than its written description led me to believe. Very simple and direct, I found.

Cons: I was told (correctly or incorrectly could not be determined) that if I wanted to visit France for 3-4 days out of our three week-plus rental period that I would have to pay a USD $15/day supplement (equal to about a 50% surcharge) for the entire rental period, even though the time in France would have neen less than 13% of the rental period. Clearly, this makes no sense, and it is not the policy of Europcar from whom I normally rent (unless their policy has changed in the past 2-3 years).

Pros: Good service on collection and drop off. Good English. Nice, clean car.

Pros: Decent car.

Cons: They charged my credit card without my permission for damages that were clearly noted before I picked it up.

Cons: Ofcourse trying to charge extra for insurance ended up paying online and in store for the cover. Reservation couldn’t be edited. Staff miserable

Cons: There was nothing about having an international driver’s license. The car rental was denied.

Pros: No hard sale good staff

Cons: A little difficult to find the courtesy bus but all in all a good service

Pros: Polite efficient and pleasant.

Cons: Nothing

Pros: Not a big crowd.

Cons: Confusion with cards (no debit, just credit)

Pros: easy drop off

Cons: gave me the wrong and blame it on me.

Pros: Really good prices for car rental.

Cons: I canceled the first reservation I had made for a car instead of giving me back the money, you provided me with a voucher. I think this is not correct

Pros: Clean, new car

Cons: Car pickup was horrible, as NeziCars did not came to pick my family up from the airport, leaving my two kids (<10 years old) in the heat and sun. Called NeziCars three times and they kept making excuses: we were not in the system, they had a power outage (how does that affect the pickup bus?!?) and they would be there in 10 minutes (took them more than one hour, for a 6 minute drive to their office). The clerk behind the counter was then only able to help one customer in 30 minutes. HORRIBLE!

Pros: I returned the car to Carlos, who was a great representative for Nizacars.

Pros: The car we received was new and very clean.

Cons: Rude staff, very long waiting time , disorganised dropping off process, no opportunity to change booking unless in person in the office

Pros: Quick pickup and drop off

Cons: Need for International driving permit. This is officially not required according to the IDP site and government websites.

Pros: Great guys at the reception, everything went smooth and fast. They have a fridge with cold water in their lobby. It's just 80 cents vs the 2 Euro that the Airport charges your for 0.5 liter bottle of water.

Cons: Nothing.

Pros: Amiability and efficiency.

Cons: No bad coments.

Pros: Cars were brand new, price was really attractive

Cons: The service was not fully customer focus: I was given an automatic car when I requested a manual and I was not allowed to pay with my debit card the rental (although I used a credit card for the deposit)resulting into additional charges due to exchange rate.