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NUCarrentals in Tulum (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing
Cons: Everything
Cons: The instructions for the location of the rental outlet were very poor
Pros: We had booked our car at 11:00 and had paid the whole week rental in advance, We arrived minutes after 12:00 as there had been an accident on the road from Cancun but once we arrived, the agent told he had no more cars available for us as we arrived late and this without even asking for our name or booking reference !! We placed a claim twice and DISCOVER CARS said they could do nothing for us !! We got the whole week of rental STOLEN !
Pros: When we arrived they immediately told us they had no cars. They said they tried to call and email to let me know but there was no email and no missed call on my phone. I’ve complained to discover to return my deposit but they say NU hasn’t returned any information. So frustrating and disappointing in the lack of communication!
Cons: Day before picked up car received email no cars available. Still waiting on refund.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Canada, USA, EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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